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Drugstore.com Complaints & Reviews

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Drugstore.com - Don't buy anything from this corrupt corporation

Posted: 2013-01-28 by    Retere
Complaint Rating:  0 % with 0 votes
Drugstore.com promised to send me a $25 gift card for my purchase. I never got it. I called customer service. They admit I met all requirements for the gift card but said their computer failed to send the gift card. I received no discounts as an alternative. Because it was deemed a hassle to manually send me a card, customer service flat out refused to make good on their promise to send me the card. Don't buy anything from this corrupt corporation. Tell everyone you know not to buy....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Drugstore.com - Promo items order cancelled

Posted: 2012-12-28 by    yunfunj732
Complaint Rating:  0 % with 0 votes
I placed an on-line order for a Norelco shaver which Drugstore.com has a promotion offer for selected models. I set up payment through paypal in the morning and the transaction went through without any problem. However, they sent me a cancellation e-mail stating that my order was cancelled without including any reason in the email. I called and the only explanation they gave was that they ran out of their stock. Don't they have any real time system to check their inventory as orders are placed to keep that type of mistake from happening. I would consider that false advertisement as the store...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Drugstore.com - They must have monkeys filling randomly boxes and shipping them

Posted: 2012-12-14 by    Discone
Complaint Rating:  0 % with 0 votes
I ordered some merchandise from Drugstore.com. The order was 100% wrong. Not a single item was what I ordered. I repackaged the items and returned them using a return label I had to print out and tock the package to the post office to return it ( they do not use UPS. After a few weeks I received a new package. again it was 100% wrong. They must have monkeys filling randomly boxes and shipping them....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Drugstore.com - Drugstore.com discriminated against me due to my disability

Posted: 2012-02-08 by    Juled
Complaint Rating:  0 % with 0 votes
On Tuesday, April 5, 2011, Drugstore.com discriminated against me due to my disability. I am very disappointed in Drugstore.com's policy when it comes to harassment. I was harassed by by another temporary employee for at least 2 weeks... being somewhat bullied, picked on, and being among antagonizing, patronizing, belligerent comments, getting stickers stuck on my back and distracting my work when I was already in pain from my sciatica.

After his comment about- "Why don't you just go jump out a window?" I asked him in return, "Have you ever seen the movie...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Drugstore.com - Scam

Posted: 2011-10-26 by    jrtorrent
Complaint Rating:  0 % with 2 votes
I have sent three inquiries/complaints to Drugstore.com . The last order 1 out of 3 products was missing from the package. I sent a picture that proves the missing product could not have fit in the shipping box. RESPONSE? NONE, ZIP, SILENCE. Tomorrow will contest the full invoice until they resolve my complaint. Just in case someone at Drugstore feels is the day to do some good my order #03239502814100 and the missing product is Aveeno Positively Radiant Cleansing Pads - 28 ea...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Drugstore.com - Never arrived

Posted: 2011-10-18 by    kip92
Complaint Rating:  0 % with 0 votes
I ordered some products as I have in the past years. They wrote me later the products got lost in the postal delivery and if I still want the products or my money back. I didn't think much about it because I have ordered before without incident. I said please send me the products. Again nothing came and now no one answers. Not drugstore.com or the tracking of the postal services. I am very unhappy. I now am NOT recommending them to anyone anymore....
Complaint comments Comments Complaint country United States Complaint category Online Scams

Drugstore.com - Can't unsuscribe!

Posted: 2011-10-05 by    orlis92
Complaint Rating:  0 % with 0 votes
I have unsubscribed from their emails eight times over the past two years. I have called them three times to obtain assurance that I was actually unsubscribed -- each time they promised I would be removed from the list. I still get their unwanted emails!!! How can these people be made to listen?...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Drugstore.com - slow delivery and processing

Posted: 2011-09-10 by    danw5zt
Complaint Rating:  0 % with 0 votes
I placed a prescription order 5 days ago and it has not been shipped. It is "in processing." slow....
Complaint comments Comments Complaint country United States Complaint category Drug Stores

Drugstore.com - Must avoid

Posted: 2011-09-09 by    siddartha
Complaint Rating:  100 % with 1 votes
I have had a prescription ordered from Drugstore.com for over two weeks now. There have been several screw ups and this store seems like a Junior Achievement project without the achievement. Be very careful before you transfer a prescription to this bunch!...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Drugstore.com - Pennsylvania - slow or no customer service

Posted: 2011-08-25 by    FormerPharmacistLawyer
Complaint Rating:  0 % with 0 votes
Taking more than 2 weeks to transfer existing prescriptions (a 10 minute process) and to fill and ship new Rxs, which have been received by them. They also failed to fulfill an advertised buy 1, get 1 free Rembrandt Toothpaste offer and refused to fulfill a $5 off a $20 Rembrandt purchase. Gave a $30 credit which they revoked, after they weedled my credit card number from me....
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Drug Stores

Drugstore.com - Stay away

Posted: 2011-08-03 by    Nikki Lund
Complaint Rating:  0 % with 0 votes
I placed an order with drugstore.com on 28 June. A day or so later the order was confirmed shipped with a tracking number. I was expecting delivery within a week (we live in Hawaii. Followed the tracking and saw that the goods had been picked up and the expected delivery was 21 JULY. Wrote to them via their website - no response at all.
On 7th July or so I checked again and noticed that now the method of shipping had changed on the tracking info at Fedex. Fedex had now delivered my order to the USPS and the delivery date had not changed. Wrote again. Still no response.

Total...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Drugstore.com - Bad customer service

Posted: 2011-07-28 by    sillyman
Complaint Rating:  100 % with 1 votes
Since drugstore.com relocated, sold, or merged with the Ohio concern now representing the name, the customer service has become nonexistent. I had to phone twice because an auto refill prescription was not dispatched. The hold time for each call exceeded 30 minutes. I was given two different excuses why the prescription had not been refilled, with no resolution to the problem. I had to beg for a direct phone number that I could have Walgreens phone to transfer the prescription. I have been a satisfied customer for over nine years, but will never use this company again....
Complaint comments Comments Complaint country United States Complaint category Online Scams

Drugstore.com - Dangerous Company to Trust

Posted: 2011-07-28 by    readdoggy
Complaint Rating:  0 % with 0 votes
I transferred a very critical prescription to drugstore.com, mainly because the price was significantly less. I was informed it would take about 1 week total to transfer and ship. It is now 2 weeks, and this company has lost my prescription, and caused me physical harm by my not having the medicine.

I have done everything possible; I have called my doctor to have them send a new one, they say the prescription is expired. How? My doctor called it in this morning. Then they make attempts to place another transfer from Walgreens. This is a controlled medicine and cannot be refilled without...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Drugstore.com - Beware

Posted: 2011-07-27 by    sadz
Complaint Rating:  0 % with 0 votes
I ordered a critical prescription from this company on 8/3/2010. I kept checking the order status for shipping details. After 2 weeks, it still had not shipped. I called to complain (26 mins on hold) and was told the prescription would be shipped OVERNIGHT with no extra charge (a bald-faced lie). The next day, no prescription. Same the next day and the day after that. I called back to inquire and was told the pills were out of stock, but expected to be in the next day. The customer rep had no answer when I asked WHY they didn't notify me that the pills were out of stock. The rep made yet another...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Drugstore.com - Lost my prescription

Posted: 2011-07-27 by    Hscst8
Complaint Rating:  0 % with 0 votes
Drugstore.com cancelled my 08/05/2010 auto refill prescription order without notifying me and they have also deleted my prescription from my account. Customer service hung up on me when I called to inquire. Will need to go to local pharmacy to see if they can transfer my prescription or call my doctor for a new prescription....
Complaint comments Comments Complaint country United States Complaint category Online Scams

Drugstore.com - Beware!

Posted: 2011-07-27 by    FizzyDizzyLizzy
Complaint Rating:  0 % with 2 votes
Since drugstore.com sold off their prescription service to some other company, service and delivery have fallen apart completely. In the past month, I too have experienced similar non-shipment and non-communication about prescriptions that they had filled flawlessly for two years. They mysteriously canceled a prescription order with no communication to me whatsoever about it (insurance problems? couldn't get hold of the doctor? who really knows). They left 3 prescription renewals "in progress" with no updated information for more than a week. I depend on taking my medication promptly...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Drugstore.com - Bad service, didn't mail ordered prescription

Posted: 2011-07-25 by    ronb
Complaint Rating:  0 % with 2 votes
Drugstore.com cannot be trusted. Do not use them. I ordered critical medication that was ordered well in advance of need. After one month they notified me that the order was not shipped despite my receiving an order confirmation from them with a shipping date. They had been a reliable company for nearly a year, but when they sold their prescription service everything fell apart.

They refused to make the situation right by overnighting the medication. I cancelled the order and will NEVER shop with them again !...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Drugstore.com - Beyond Frustrated Online Shopper

Posted: 2011-07-09 by    frustratedbeyond2010
Complaint Rating:  0 % with 0 votes
So I was very excited when my doctor told me that I could receive my prescription at a very reduced price from drugstore.com vs my hometown pharmacy CVS. My medication isn't covered so I pay full price. My doctor called in a new script on tuesday yesterday they couldn't find it, then 2 hours later they found it and it would be send out today overnight shipping. I was told to check the website at noon today, I did that the script still wasn't showing up. I called they had an issue with the doctor, but assured me they'd get it worked out and it would go out today. I call them back...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Drugstore.com - Discrimination Against Disability

Posted: 2011-04-07 by    DiscriminatedAgainstByDrugstore.com
Complaint Rating:  50 % with 2 votes
On Tuesday, April 5, 2011, Drugstore.com discriminated against me due to my disability.

I am very disappointed in Drugstore.com's policy when it comes to harassment. I was harassed by by another temporary employee for at least 2 weeks... being somewhat bullied, picked on, and being among antagonizing, patronizing, belligerent comments, getting stickers stuck on my back and distracting my work when I was already in pain from my sciatica.

After his comment about- "Why don't you just go jump out a window?"... I asked him in return, "Have you ever...
Complaint comments Comments Complaint country United States Complaint category Drug Stores

Drugstore.com - Didn't honor promo

Posted: 2011-03-26 by    zinalargv
Complaint Rating:  100 % with 1 votes
Drugstore.com send me an email advertising 20% off entire order. I clicked through and shopped. The 20% discount was reflected at checkout. However, when I got the invoice for the order, it showed only a $5 discount!! They ripped me off to the tune of $17. I immediately tried to cancel, but they said they were"unable" to do so. Now I have to hassle with Paypal for a refund. I will never shop with these thieves again....
Complaint comments Comments Complaint country United States Complaint category Drug Stores

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