Delta Air Lines
reviews and complaints

I was assured that my cute little fur baby would be allowed on a flight I had booked for my daughter and granddaughter because of a crisis situation. When they got to the airport in Albany, New York this lame service did not see my cute little precious dog stand up in the carrier, so she forbade her to fly. This added to my distress and my dog had to be left behind. I have traveled with Delta for 40 years and back then customer service was great. I don't know who took over, but it is clear they do not care about a single human only about the money. I get it, it's all about the money and not the people.

My cpap was packed in my check bag in its padded case and was broken by Delta. They found a way to blame me for it and won't take responsibility for their poor handling of the bag. Insurance will require a new sleep study and then I can get a new machine which will cost me a lot in addition to the adverse health effects from essentially not having any sleep until I jump through all the hoops. Never trust them with your bags.

11/7/2023 LAX to Orlando, Fl flight DL718 Boarding 3:45 pm (ticket [protected]), My wife had this return flight home upon checking in, the flight was changed to a different terminal. Which was no problem, the issue was change to an international flight departure terminal area. She had no idea of time and distance to get to the correct terminal. I suggest adding time of walking to the destination, my wife walked roughly 4,000 steps which is about 1.9 miles!

Delta overcharged my Citi credit card $2366.06 for a flight route change. I have tried resolving the issue with Delta for over a year, and nobody can explain their mistake. I contacted Citi Bank and disputed the charge but they do nothing. Citi wants to be paid for a charge that I did not authorize and I can't contact anyone at Delta to reverse the charge.

-my flight out of tel aviv was canceled which is understandable and i am not upset about that- i have been unable to reach Delta to manage my booking- get things taken care of. i am very frustrated with your lack of customer setting support- i have been on the "help" chat for over an hour and a half- i had to retell my story 4 times- only to be abandoned again by your agent- the 800 "customer service " number says you are not taking calls- please call me asap- i just needed a small thing now im beyond upset and disappointed - we have to do better. please call me

On yesterday at 12:09 p.m., I boarded a flight in Jackson, Ms. My final destination was D.C. with a layover in Atlanta. I packed two purses in my checked luggage and paid a fee of $130.00 because the luggage was overweight.

This morning when I unpacked my luggage, my two purses were not in the luggage where I packed them. One was a Louis Vuitton cross body purse. The other was a beige St. Laurent handbag.

I'm offended that a Delta employee would rummage through my luggage and take anything out.

I need help trying to get compensation for a cancelled Delta flight.

I am from England and booked return flights to Nashville via Atlanta from Manchester.

This was all booked through Virgin Atlantic.

We were given Virgin Confirmation and Virgin Ticket numbers.

The flights from Atlanta to Nashville and back were with Delta

The flight back from Nashville to Atlanta was cancelled. This meant we missed our flight from Atlanta to Manchester.

So, we had to get another flight the next day.

Regarding compensation for the cancelled flight

Virgin say it is Delta's responsibility.

The Delta claim form will only accept a 13 digit number starting with 006

How do we make this work? Our Virgin e-tickets were

[protected] John Nicholls

[protected] Beverley Nicholls

Booking Ref: CKBRFE

Delta cancelled flight DL2282 (VS5000)

9th September 2023

BNA 14:52 Direct Delta. Operated by Delta. ATL 16:59

Thank you for any assistance you can give.

John Nicholls

On monday, september 11, 2023 flight number dl 2394 was canceled and rescheduled for 09/12/23, with flight number dl 2560. We would like to be reimbursed for 1 night in the hotel $398.95, rental car $100.57, and evening meal for $277.75 for the two of us. We were unable to get reimbursement online from delta so we called delta and were told to use this method.

Richard joseph brouillet, jr. And pamela ann brouillet

32 patriot lane shrewsbury ma 01s545

Home phone: [protected]

I recently went to Punta Cana DR from Austin. Travel dates 08/09/2023-08/16-23. Used a Brand New piece of luggage. Did not lock it and haven't locked luggage in many years. That being said the locking piece/device on this Brand New Piece of luggage was ripped off clear from the bag. We all know how the bags are handled and quite frankly not well but this particular time just frustrates me because it was a first trip out of country due to COVID, since losing my husband 9 months ago and it was Brand New piece of luggage! I would appreciate compensation, it's really the only right thing to do. Thanks in advance.

Confirmation code HMQG4D ticket numbers were stolen and and reused by someone named Fernando Daniel, per your sales reps. The original ticket numbers are [protected],27 for Deborah Washington and Precious Jones. Purchased to fly on Sept 28 from JFK-ATH and return on Oct 6th. On or about July 23rd, someone stole the tickets, changed the name, and used the tickets to travel. I am very aware that International tickets cannot have a name change so how did this happen? Now my entire trip is ruined because I have another record with 4 passengers and we were all traveling together. I have purchased new tickets for the two above but I want my money back for the new purchase which is at an extremely higher rate. My vacation is destroyed! I am very upset and need a quick resolution before m y trip starts. I can be reached at [protected] Kecia Wynn. My locator is HNK6BH (pty of 4). Please get this resolved. Thank you.

Trip and Passenger Details Name: Anthony Rinaldi

FF: [protected]

TRIP: HAJHMU Round trip flight from Tampa, Florida to Concepcion, Chile

August 11th Flight DL1614 TPA to ATL

• Paid LYFT $65 to travel from my home to the Tampa Airport

• Inbound aircraft maintenance issue in Atlanta.

• Sat in the TPA Airport for 4 hours until there was no way I would make my connection in ATL to SCL

• Paid Lyft $73 to drive me home

• The Sky Lounge staff (Very helpful) Rebooked flights and I decided to leave on an earlier flight to ATL to be sure to make the one flight per day to SCL

August 12th Flight DL1524 TPA to ATL

• Paid LYFT $65 to travel from my home back to the Tampa Airport

• Boarded on time. Sat on the runway for 4.5 hours due to Weather in Atlanta

• Texted with Delta (Cristyle Shane) to please protect me on the next flights to Chile because it was going to be close.

• When I landed in Atlanta and ran to my gate, the Delta agent had cancelled my seats and pushed my flights to the next day. I was able to have my tickets reissued and get on the flight on Saturday to Santiago, but my Santiago to Concepcion flight was pushed till Monday. Just a note, the flight was to leave around 10pm, but we didn’t actually close the door till almost 11pm.

Flight DL0147 ATL to SCL

• Had to pay $21 for internet so that I could try and fix my LATAM flight that Delta changed without my permission otherwise I would have had to wait 24 hours till my new flight time from SCL to CCP.

• I started texting with Delta at 11pm Eastern time on the plane

o Still texting with Cristyle Shane for 2 hours and she assured me my bags would go and that my LATAM flight was moved

o 12:43am: I checked the LATAM app and it had not been rebooked. I texted DELTA. A new person (Mady) now is helping me. I gave them my name, FF# and explained what was going on. She offered me $125.00 for my trouble. I spent more than that just traveling back and forth to the airport because of the maintenance

o She confirmed my flight had not been changed and it was in fact schedule for 24 hours later and I again explained I needed it changed.

o At 2am after constantly texting asking for a response a new representative picked up asked for my name and details. I again explained what was happening and they assured me they would resolve the issue and apologized. Then nothing for 30 minutes

o 4am. I texted again and again a new person on text asked me for my name and information. I again explained the situation. We chatted for 2 hours and they could not seem to grasp what was going on and why I wasn’t on the flight on Sunday. They responded because it was cancelled.

o At 6:17 they booked me on a later flight 4 hours after I would land

o They assured me the original fight was cancelled which is why I was delayed and not in the cabin I paid for.. I went on to the LATAM application to see if I could book the flight that I wanted and there were dozens of free seats and IT WAS NOT CANCELLED. Its now 7:30am. Almost 9 hours of texting with the incompetent virtual agents. At this point I am now awake almost 24 hours.

ONE BRIGHT SPOT! The following employees on Flight 147 were exceptional and should receive praise for their kindness and professionalism. The purser Don Hale (135334), Karen (247402), Laura (129759) and Juan (030782) are all outstanding!

August 13th • Landed in Santiago. No bags. The bags never left Atlanta because the agent changed my flight when they were not supposed to, but the Delta rep assured me they would get them on the next flight to Santiago and then the first flight on LATAM to Concepcion. I needed my bags because I work in a hospital and I had critical tools in my luggage needed for the hospital

• I went to the LATAM desk to register my lost bags and see if there was an earlier flight. They put me on the very next flight to Concepcion and they assured me they would send my bags. Interesting that your virtual assistant could not offer me the same service of the next flight.

Flight LATAM 0213 Santiago to Concepcion

• Due to the error on the delta agents part I was seated in coach, not first class as I paid for

• My bags were lost

August 14th • No Bags, no tracking information, LATAM had not received them

• 9am after calling nonstop, I received a message that the bags were on a flight from Brazil to Concepcion on flight 6042. The problem is 6042 does not go to Concepcion, it goes to Santiago. No Bags, no clothes, not tools, no medicine, nothing!

August 15th • Called all day, no one knows anything at LATAM, Delta doesn’t have any information

• 6pm: went to the store and spent $80 on clothes, toiletries.

• 8pm at night Spent $35 for round trip to the airport in Concepcion and searched thru a large holding room and there were my bags. For 3 days I was washing my clothes in a sink and my hygiene was, well pretty terrible

I'm a Delta rewards member. I'm a veteran and disabled. Last year, I was poorly treated when flying to be with my down syndrome son. A flight I was schedule, it had, it was booked and no pilots where available. By the time I managed to get into SNA, my hotel only had one disabled room near the maids closet to give me. Very disturbing and noisy. Not what was booked. I believe this was another Travelocity booked trip. This past Friday 07/21/2023 my flight Itinerary # HAD43F, twice Delta changed my flight making issues at the airport. The next morning's flight, our seats were moved further to the back of the plane. I can hardly walk, and this was very difficult for me. It was done in a very deceptive way. Travelocity fixed the first changed flight, but, Delta changed the AM to PM and added several hours to the flight to Las Vegas. We would have arrived in time to fly home. We were going to be in Las Vegas for 17 hours. We would have missed our room and show and after an exhausting flight to Las Vegas, to have to turn around at 6:00 AM to fly home. We have the original schedule: Travelocity Itinerary # [protected]. We paid extra for the 11:00 AM flight, and we wish to go to DOT, I'm disabled, and this is shameful.