Delta Air Lines review: Change of fare after payment

Ticket confirmation number GGPZZA Sydney to LAX

This ticket was bought online on February 8, 2024. Email confirming purchase for total price is attached. I also have a bank statement showing that 2 debits of $8137.722 were made on February 8.

When our credit card statement initially showed that only 1 fare had been debited, I rang Delta 3 times - twice on February 12 to be told that everything was OK, not to worry, that transactions could take a while to go through.

On Friday, February 16 our credit card statement showed a charge of $1210.66 from Delta. I rang to query this and was told that because the entire amount of our initial purchase had not gone through with our bank, the price of the ticket had increased by this amount in the meantime. I said that this was not acceptable for Delta to unilaterally change an agreed and paid price. However "Edward" insisted (after I waited for 35 minutes while he "checked") that this extra amount had to be paid. He offered us a flight credit for this amount which indicates Delta concedes our position. I declined this offer and said we'd also follow up with the relevant Australian consumer affairs authorities.

I rang the bank and was told that they had not refused any such transaction and that there were sufficient funds in the account to cover payment.

I then initiated a dispute procedure about the transaction which the Commonwealth Bank of Australia is dealing with now.

View 0 more photos