Delta Air Lines
reviews and complaints

Delta Complaint Submission Case #[protected]

My flight from New Orleans to SLC was originally DL1482 leaving on 6/26/23 at 7:43 PM with a connecting flight to Reno, DL1741, departing at 11:25 PM. On the morning of 6/26 I was notified by email that this flight was now leaving at 9:17 PM. Because of this change, I was unable to make the connecting flight and was given a new SLC departing flight the following day 6/27, departing at 11:25 AM.

My complaint is regarding the treatment (and many other passengers) received when we were unable to make our connecting flights. We were directed to line up to receive a motel and transportation voucher. There were no more than 3-4 Delta agents at the counter at any time. This line was over 100 passengers and I was about in the middle. I waited, standing in line from approximately 12:15 AM to 2:30 AM, only to be told once I got to the front that there were no motels left. I was unable to book any motel rooms on my own at that time. I received a $35 voucher for meals, but at that late hour all restaurants were closed and no vending machines available.

So I spent a cold, hungry, and sleepless night in an airport chair waiting for my new connecting flight. (6/27/23)

Upon arrival in Reno, I learned that my checked bag had not been transferred to the new connecting flight as promised. I was given a ticket for the missing baggage but the person in Reno Baggage could not tell me when my bag would be shipped to my home in Susanville, CA. I repeatedly called and attempted to find information on the Delta site re when I would get my bag, but my voicemails and website request for info were unanswered. So on Wednesday night 6/28 I drove the round-trip distance of 166 miles from my home in Susanville to Reno. (That afternoon I finally contacted an agent who said my bag was behind the Delta ticket counter, and they would be open 24 hours.) When I arrived the Delta ticketing counter was closed and there were NO agents to be found. A Reno security person was able to locate someone unloading the last Reno flight for the night who had a key to behind the ticket counter and brought me my bag.

I submitted the above complaints to Delta Air Lines Customer Care and received an email from Vanessa Tomlinson, offering me a $25 electronic voucher. I responded that this was unacceptable and asked the contact information for her supervisor. She refused to give this to me and said the same guidelines need to be followed with the Customer Care supervisor.

I have flown many times in my 69 years and have never received such poor customer support/respect from any air line. I am very disappointed in Delta.

Ellen Terry

[protected]@gmail.com

1035 Paiute Lane Susanville, CA 96130

[protected]

Sat 24/06 flight DL208 JFK-EDI flight delayed for 4.5hrs family party of four.There was little reason given for the delay which is annoying I believe our seat numbers were 38A+B,39A+B.One of our party my son John Andrew Lumley is a wheelchair user and this delay was distressing to say the least.I do not understand what information is missing can you be more specific?

On June 6, 2023 I took Delta Flight DL2048 from Bradley International Airport to Atlanta, then onto Greenville/Spartanburg on DL2811. I checked my bag at Bradley.

I opened my suitcase when I got home and found it quite messy and wondered if it had been opened for inspection. In the past when this happened there was a card in the suitcase. No matter, what disturbed me was that a bottle of ibuprofen had been opened (this had a child proof cap) and pills were strewn all over. Then my prescription pills for asthma were also strewn all over, and no bottle was found in the suitcase (this also had a child proof cap). I had to throw out all the pills.

Later I was putting away a cosmetic bag (zipped) and found the empty prescription bottle. So, it appears that someone also opened my cosmetic bag and emptied the pills into the suitcase (why?). It was upsetting to think that someone was rummaging around in my things.

First I'd like to know if in fact someone did inspect the bag and if so, why the mess? Secondly, I would like a refund of the $30 I paid to check this bag to cover the cost of replacing the pills.

On March 3rd, 2023 we were to take Delta flight 1576 from Orlando (3:30 PM) to Atlanta where we would get a connecting flight to Santiago, Chile for a dream vacation to Patagonia. Unfortunately, the plane was delayed, then diverted to Pensacola, sat on the tarmac for three hours (we were told we couldn't get off the plane because the gate was broken and were given no food and only a cup of water) before arriving in Atlanta after 10:00 PM. This resulted in us missing our connecting flight. No other flight was available for 48 hours. Because that would cause us to miss our flight from Santiago to Patagonia and two days of our vacation, we reluctantly cancelled our trip. When talking with the representative about cancelling, we expressed concerns about our lost expenses and she assured us that we could apply for reimbursement through the website. We filed a claim and submitted receipts for the biggest items in our losses (the flight we paid for to return home and the flight we were unable to take from Santiago to Patagonia because we missed our connection) and after more than thirty days, we received notice that it was denied "we are unable to reimburse any ticket purchased from other airlines" (I find it odd that the representative we initially spoke with did not know this). They offered us 8,000 skymiles.

Hi we booked a flight from boston to amsterdam on april 18,2020 to april 30,2020 because of the covid it was cancelled

RUBEN G. DELOSTRINOS tICKET # [protected]

DANTE CASTILLO MENDOZA ticket # [protected]

DELTA HHZVD9

I CALLED UP LAST 2/1/2023 AND STILL VALID TILL DEC 31,2023 the person i talked to her name is VIDA and i did a screen shot and still valid till dec 31,2023 but i was no able to get the ecredit#

we would like to use this ecredit for August 17,2023 to Aug27 for Boston to Porto Portugal . I tried to get it online the ecredit but wont let me go in "There is no activity under my contact number" but when i called [protected] the recording says that there is activity related to my contact number my cell phone [protected]

Ca somebody help me with this matter

Ruben delostrinos

email [protected]@aol.com

cell number [protected]

I was travelling on my return journey from Salt Lake City USA to Bengaluru on the 30th April 2023, with a valid air E ticket with sr no. 006-[protected] and Airline PNR GCPIU4. The Flight from SLC to Paris DL 220 was delayed by 45 minutes and hence the connecting flight from Paris to Bengaluru, India was missed. The Airline staff arranged an alternate route for me after 12 hours via Delhi to Bengaluru on 1st May. The total return journey was delayed by more than 17 hours, inconveniencing my work schedule resulting in missing important meetings on 2nd May 2023. All through the wait period of 12 hours wait in Paris terminal E in paris no lounge, no food or no hotel was organised by Delta, resulting in me waiting on the chairs on the chairs of the gate for 12 hours hungry/exhausted!.

Meanwhile, the check in luggage (2 bags) were missed the flight and were not not delivered to me on 2nd May 2023. These bags were traced and delivered to me one week later.

I need compensation for the delayed flight, food expenses in Paris terminal and for delayed luggage receipt.

I purchased two round trip tickets to Spain in March 2023. I was out of the country at the time and when the confirmations were emailed I did not open them. After returning home I see one of the tickets repeated the last name as the first name. I called Delta who said they had to reissue the ticket and would charge me, first they said $789; when I complained, it was lowered to $589. I was told I would have had to note this in the first 24 hours. This seems totally ridiculous that Delta cannot just put in the correct first name, it would take a few keystrokes. This seems like robbery and gouging and I feel totally used. Considering we the public bailed out the airline industry during the pandemic, they seem to continue to use us.

Yesterday, as I was coming to my second leg of my flight home to Orlando, I had a 12-hour layover and as I approached Delta gate A02 for flight D1097 leaving at 6:30 AM on April 3rd, 2023. I approached the African American lady at the desk and simply asked if myself and father could request seats be assigned together, because my father was Eighty-eight years of age and was not able to lift his bags in the above compartment. She explained she was not going to do anything to help the seats were already assigned and were going to show on some screen. I waited looked at the screen and did not see anything. I explained that it was not up there she then look on her computer and said only one of us was seated at that time. she did not listen to my request, she never even tried to help in any capacity. She then got on the microphone and stated that anyone wearing a fanny pack would be charged extra if they try to board the flight, which just happened to be what I was carrying. she then told the other empoyee "I think im going to need security" she then called for TSA assistance. After finally boarding the flight and going to the rest room in flight I saw a hold row of empty seats. She never even tried to help.

This woman at no time showed any kindness, helpfulness, or compassion. she was rude, aggressive and appeared to mad at life. She needs to be retrained and taught how to treat your PAYING CUSTOMERS.

I was coming back from a wonderful vacation experience and my joy was taken by Delta Airlines.

I WILL NEVER FLY DELTA AGAIN. I WILL TELL ALL MY FRIENDS AND FAMILY DO NOT WASTE MONEY FLYING DELTA. THEY ARE NOT PROFESSIONAL

I called reservation yesterday April 1, 2023, to schedule a new reservation also to use companion certificate. she was explained me that states that it should be 14 days before travel I was answered that's why I called 4/1/23 to 4/14/2023 14 days exactly. She was changed. I was upset about the game she was playing with me. I expected a phone call from delta. [protected]

RE: Case [protected]

Thank you for your email response regarding your case.

I do apologize I understand how you feel right now. I may be working with Delta Air Lines but I hear you as a person if I'm in your situation I will feel the same honestly. Apology as much as I love to help you, however I can't. Hoping for your kind understanding.

Thank you.

Regards,

Emma Ward

Customer Care

Delta Air Lines

This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and any disclosure, copying, or distribution of this message, or the taking of any action based on it, by you is strictly prohibited. Any personal information you provide to us is subject to the terms of our privacy policy found on delta.com. Please check Delta Privacy Policy.

[ref:_00D1aY3af._5001P1ZEh0l:ref]

--------------- Original Message ---------------

From: glenna kazel [[protected]@yahoo.com]

Sent: 3/31/2023 8:14 AM

To: [protected]@delta.com

Subject: Fw: [EXTERNAL] Fw: Delta Air Lines, Customer Care [ref:_00D1aY3af._5001P1ZEh0l:ref]

Regrettably, we are unable to refund this flight as you have already boarded the flights. We are disappointed with our response. I would like this expedited for all or partial refunds.

----- Forwarded Message -----

From: Glenna Kazel

To: Delta Air Lines

Sent: Wednesday, March 29, 2023 at 03:56:05 PM EDT

Subject: Re: [EXTERNAL] Fw: Delta Air Lines, Customer Care [ref:_00D1aY3af._5001P1ZEh0l:ref]

And what would you like me to do when we had no where to go I am disputing the decision. WE HAD NO OTHER FLIGHT TO GO ON. WE STOOD IN LINE AND ONE FAMILY MEMBER WAS UPSTAIRS IN LINE AND MY HUSBAND AND i WENT TO THE GATE TO SEE WHAT COULD BE DONE. THERE WERE NO OTHER FLIGHTS. YES WE TOOK THE FLIGHT WITH JET BLUE AND SCRAMBLED TO GET OUR LUGGAGE AND GET ON A PLANE BACK THROUGH TSA THEN BEARLY MADE IT ON THE PLANE.

THIS IS NOT SOMETHING WE COULD HAVE AVOIDED AND WE DIDN'T PUT OURSELVES IN THIS POSITION THE MECHANICAL ERROR DID THIS TO US AND MANY OTHER PEOPLE. WE HAD NO CHOICE.

SINCE MY ACCOUNT WAS OVER DRAWN AND WE WERE IN A VERY BAD SITUATION. I AM ASKING TO HAVE THE DECISION OF

yOUR RESPONSE COMPUTER OPERATED..

Kindly accept our sincere apologies for this inconvenience. Regrettably, we are unable to refund this flight as you have already boarded the flights. We are disappointed with our response.

AND REIMBURSE US FOR THE INCONVIENCE AS WE WERE PUT IN A VERY BAD SITUATION. I ALSO WOULD LIKE THIS ESCALATED TO MANAGEMENT FOR REVIEW AS I HAVE GREAT THINGS ABOUT DELTA AS A WHOLE. THE CUSTOMER SERVICE WAS GREAT. THEY WERE KINDA AND COURTESY BUT THE BOTTOM LINE WAS WHEN THE PLANE WAS DEPLANED WHERE WAS NO WHERE FOR ANYONE TO GO. JUST LINES AND LINES OF PEOPLE ON PHONES INCLUDING US LISTENING FOR ANY UPDATES ANY CHANGES. NOTHING. SO MY FAMILY HAD TO SPLIT UP AND TRY BOTH ANGELS.

AGAIN THE CUSTOMER SERVICE AT DESK COURTESY BUT THERE IS NOTHING CAN DO SHE TOLD ME TO CALL THE NUMBER AND TALK TO COMPLAINT DEPART AND THAT THERE WAS NO FLIGHTS OUT

NEXT DOOR TO DELTA WAS JET BLUE SO I ASKED WHILE STILL ON HOLD WITH DELTA TO FIX THERE. BY CHANCE THERE WERE 3 SEATS. THAT IS WHEN THE STRESS WAS HIGHTEN AND WE HAD TO TAKE THE ONLY THING AVAILABLE AT THAT TIME.

WE WERE ON YOUR PLANE 2277 WAITING TO GO THROUGH TO ATLANTA. AND WAS TO BE TOLD TO GET OFF PLANE. SO, I SAY NOW WHAT... AS DID A FULL PLANE OF PEOPLE.

I AM ASKING FOR REIMBURSEMENT FOR MY EXPENSES THAT OVERDRAWN MY ACCOUNT.

On Tuesday, March 28, 2023 at 11:41:04 AM EDT, Glenna Kazel wrote:

Kindly accept our sincere apologies for this inconvenience. Regrettably, we are unable to refund this flight as you have already boarded the flights. We are disappointed with our response.

This is unacceptable to no reimbursement of the flight we were more or less forced to take as we had nowhere to go and no back up flights. We were as the whole plane was in line at airport trying to schedule a new flight. We were at a loss. We had no recourse, no car as we were dropped off. Stuck with nowhere to go.

I went and over drafted my account to get to pay for another flight to get to Florida. WE here beyond stressed. And the lines just lines with everyone on the phone searching and calling for a flight. There were no flights available.

I believe with all my hearts of hearts and business since that I get reimbursed for the flight for my inconvenience and financial stress was undergone.

I will be calling as I am not getting anywhere with this.

On Monday, March 27, 2023 at 09:30:55 AM EDT, Delta Air Lines wrote:

Delta Medium Logo

Hello Audette,

RE: Case [protected]

Thank you for reaching out to us regarding Delta flight 2277 from Albany to Atlanta on March 15, 2023. I am very sorry to hear your recent flight experience. Please know that we sincerely appreciate your patience.

I'm so sorry if your flight got delayed. It's disappointing to know that your flight was delayed during your trip. We know you’re eager to get to where you are going, and it’s difficult when you have to wait. Please know we value your time and our goal is to get you to your destination on time. Controllable circumstances impacted our daily operation and we were not able to deliver the level of customer service you expected. This entire matter was unfortunate, and I wish there was something we could say or do to change what occurred. Our customers are the reason we are in business and we want them to enjoy their travel with us. Kindly accept our sincere apologies for this inconvenience. Regrettably, we are unable to refund this flight as you have already boarded the flights. We are disappointed with our response.

Rest assured that I have shared this experience with our Flight Operations team so that they can better understand, from a traveler's perspective, how these service issues adversely affect our customers together with an internal review and immediate corrective actions.

We know that when you travel, you have a choice. Thank you for choosing Delta Air Lines! We certainly hope you allow us another opportunity to provide an excellent and reliable service once you have boarded with us once again. Take care and have a great day!

Regards,

Emma Ward

Customer Care

Delta Air Lines

This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and any disclosure, copying, or distribution of this message, or the taking of any action based on it, by you is strictly prohibited. Any personal information you provide to us is subject to the terms of our privacy policy found on delta.com. Please check Delta Privacy Policy.

[ref:_00D1aY3af._5001P1ZEh0l:ref]

--------------- Original Message ---------------

From: glenna kazel [[protected]@yahoo.com]

Sent: 3/27/2023 8:51 AM

To: [protected]@delta.com

Subject: [EXTERNAL] Fw: Delta Air Lines, Customer Care

This message is from an EXTERNAL SENDER - be CAUTIOUS, particularly with links and attachments.

I am following up on my email. Regarding reimbursement on my expenses of the flight. I received a email of a credit on future flight. That is not going to compensate me for being stuck at the airport with no recourse to get to my destination due to mechanical issue on flight 2277 on March 15th. We were all forced to deplane leaving us scrambling for another flight and there were no flights available. I will ask again for my reimbursement for having to pay for a separate flight with jet blue. My account was overdrawn, and we had to make compensations to get another flight or be stuck in the Albany airport no car or compensated flight.

I will call in a few days to check back on this issue. I appreciate your expediated response...

----- Forwarded Message -----

From: Glenna Kazel

To: Delta Air Lines

Sent: Friday, March 24, 2023 at 01:13:50 PM EDT

Subject: Re: Delta Air Lines, Customer Care

To whom it may concern,

Yes we are very disappointed that the mechanical issue of flight 2277 was deplaned and we were all scrambling to get a new flight. We had to get to Fort Lauderdale to meet up with contractors. After numerous attempts and long wait times we were not able to secure a flight within the day.

By the luck of the draw, we did find a direct flight with the last seats to get to Florida within a time, so I paid for the flight, we had little to no time to get our luggage off the delta plane, check our luggage ($35.00 x 3), book our flight, and get to the gate, When I say no time it was only 30 minutes. IT was stressful and the cost for the one-way ticket was ($408.98 per ticket x 3)

I would like to be reimbursed for the inconvenience and highly stressful time we all had. This over drew my bank account and I had to move money to accommodate the additional tickets.

408.98 x3 total $1226.94

35.00 x3 total 105.00

Total refund 1331.94

Attached

1. Itinerary from the original DELTA flight

2. Bank account showing the with drawl to get on the Jet Blue flight including over draft money transfers

3. Reciepts from Jet Blue for the luggage check in $35x2

4 Boarding passes for Jet Blue

I appreciate your time and attention in expediting this.

Please mail to

Glenna Kazel

15 Smith Street

Glens Falls, NY 12801

My phone is [protected]

On Wednesday, March 15, 2023 at 08:57:20 PM EDT, Delta Air Lines wrote:

Delta Medium Logo

Hello Glennaa,

We know you were disappointed with the delay of Flight 2277 to Atlanta. An unexpected mechanical issue with discovered with our plane prior to takeoff that caused us to return to the gate and not depart Albany as scheduled. You counted on us to get you to your destination on-time, and we failed to deliver in this case. I’m very sorry for the inconvenience this has caused to your travel plans.

We Appreciate Your Business

An Electronic Transportation Credit Voucher (ETCV) in the amount of $100 has been issued in your name. This is not intended to put a value on your experience but is part of our apology for the inconvenience. The voucher number and terms and conditions will be sent to you shortly. Please keep them as they are required for redemption. When you are ready to use your voucher, you can redeem your voucher by making your reservation online at delta.com. You can also contact Reservations at [protected] with your name, flight number and flight date.

If you incurred any hotel, meal, or transportation expenses related to this flight disruption, please reply to this e-mail with copies of receipts because they may be reimbursable under Section 12 of the Delta Customer Commitment.

Thanks for Flying Delta

We look forward to seeing you on another Delta flight.

Regards,

Aaron O Smith

Customer Care

Delta Air Lines

This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and any disclosure, copying, or distribution of this message, or the taking of any action based on it, by you is strictly prohibited. Any personal information you provide to us is subject to the terms of our privacy policy found on delta.com. Please check Delta Privacy Policy.

tlanta Georgia. Along with connecting flight fro. Atlanta Georgia to Honolulu Hawaii. After multiple calls that disconnected, finally found someone with delta at the fort lauderdale airport to schedule an alternate flight with American Airline. American Airline charged us for baggage when baggage had been paid for through Delta Airline. I am seeking $140.00 reimbursement for additional baggage charge by American Airline.

I was heading from Seattle to Sacramento on March 5th, 2023 with a carry-on bag. Once I went to board the flight the boarding personnel said my bag had to be checked due to width. It was a smaller plane with overhead bins that would not accommodate some bags, so mine went to Baggage claim. I retrieved my bag in Sacramento no problem. Once I arrived home while unpacking my bag I noticed the front zipper in the outside pocket of my bag was half open. This is where I packed 2 prints I purchased on my trip. These prints were 8x10 prints by Eric Abel in Bend Oredon. I paid $36 each for them. They were taken from my bag. I would like to have Delta reimburse me for the theft of my artworks.

On January 31st I had a ticket to go to Las Vegas Round Trip. The evening around 7:30 pm prior I received notice the first flight (GMIG55) from VPS to Atlanta was to be changed due to a late plane. In an effort to arrive in Las Vegas as planned I had a very gracious agent that assisted me to leave from Pensacola much earlier in Comfort Plus instead of First Class. I was meeting my elderly handicapped mother and sister in Las Vegas to take a trip down the coast of California to visit family, as my mother is elderly and not well and (how do I say this nicely) she thinks she will pass soon and wanted to see her sisters, brothers, and other family members. My mothers condition prohibited me from arriving later as she would have been stranded in the airport for more than 9 hours. In addition, I had to leave much earlier from an airport that was 1 hour and 46 minutes from my home and no First-class seats were available. I know this is a long-drawn-out story, but I wanted to provide context for the credit.

I purchased round trip tickets to St. Barthes in September 22 through American Express travel for my wife and I. First class there and Economy Comfort back.

We are good Delta customers - we’re both 1 million milers on Delta. Have Delta branded card too.

On February 6 Delta advised us that our return from St. Marteen to Atlanta and then back to Cincinnati was pushed back a day.

So that means we have to find a hotel, local transportation, and meals. Delta made no effort to offer us compensation or help.

Fortunately AmEx worked with us to come up with a solution. We’re still going to have to pay more for AmEx’s help to fix this disaster.

Even two good Delta customers can get screwed - and Delta doesn’t give a damn.

We recently flew to Hawaii through Delta. We left Cincinnati airport on Thurs Jan 26, 2023, at 6:39 AM. We arrived in Los Angeles CA at approx. 8:44 AM California time. We originally were scheduled to leave LA for Kona at 4:00 PM, but Delta changed that time and eventually left around 5:30 PM. So, we were in the LA airport over 8 hours. We were told we had to claim our luggage and re-check it in but could not do that until it was less than six hours till our connecting flight was scheduled for departure. Therefore, we had to drag our luggage around in LA for over 2 1/2 hours! Then when we went to check it in, they charged us an additional $30 to re-check it in (we had already paid $30 in Cincinnati). We were not aware of these additional charges, and we were very surprised and disappointed that Delta didn't automatically transfer our luggage to our next flight. Our confirmation number was HJ41GC.
Edwin and Marilyn Schwartz

Flight DL 2465 Seattle to San Francisco; Tue 20th 2022.

Flight was delayed for over 4 hours .

No food vouchers or help given at Seattle airport.

There was no information given at the airport to why the flight was so late.

I therefore would like to be compensated for this part of my journey.

You may email on [protected]@gmail.com

I look forward to a quick response

1/28/23- Booked round trip airfare from US to Kenya. After purchase, noted the 1st outbound US leg and the final leg returning to the US flights were missing from the confirmation. Contacted Delta chat and was informed those two legs were being rescheduled and I could wait for the new flights to be assigned or book new. Representative assigned new flights but could not process the ticketing on their side. Transferred me to new agent who said the new flights were more expensive and could not be booked for the same fare and offered to find new flights. After 4 hrs new flights were booked at the correct fare, which were the exact same flights with the previously missing legs. However there was still a ticketing issue. 1/29/23 - Chatted with AmEx who confirmed the purchase was approved. Chatted with Delta who wanted to charge my card again. If not I would lose the reservation. 1 hour on chat. 1/30/23 - Chatted with Delta and AmEx again. AmEx provided the confirmation number to Delta, Delta still assured that a payment had not been made and asked to charge again. After several more exchanges Delta specialist said glitch in the payment system. If the funds were not immediately picked up the system would not collect the funds. I now have to check every day until the pending charges are returned and call back to try the purchase again. AmEx can not expedite the cancellation of a pending charge. 2 hrs on chat. Now I have to check with AmEx every day until pending charges are removed and then call back to Delta and purchase my flight again. The exact same thing happened a few years ago between Delta and AmEx. I saved a copy of the many hours on chat back then and filed a previous complaint at Delta website with no response.

On October 19, 2022, my husband and I were excited to finally make a trip to see family in CA. Our flight was booked early on June 28, 2022. We paid extra for Comfort Seats next to each other. However, our seats were changed. Upon receiving our boarding passes, we discovered the seats were not next to each other. Finally, that changed, but the seats given us in the Comfort area could not recline as they were the last row and against equipment. It was an extremely uncomfortable flight across the country. The seats should never have qualified for "Delta Comfort+". In the light of this fact, we are requesting a refund adjustment. Looking forward to hearing from you soon. Thank you for your attention. Sincerely, Eleanor & Ralph Burke

P.S. Our Return Round Trip back to JFK was fine although the airline had to adjust our seats once again because we were not seated together as booked. At least we did have real "Comfort Seats".