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Dell Financial Services Complaints & Reviews

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Dell Financial Services - Don't assume they're not ripping you off

Posted: 2011-11-07 by    Ernst
Complaint Rating:  0 % with 0 votes
I recently purchased two items from Dell online, a DLP projector and a XPS laptop. The purchases were made separately, but both appeared at the same time on my Dell bill that was mailed to me. The laptop had a no interest for 12 months promotion, whereas I'd would not have to pay interest at all if I paid it off completely before the promotional expiration date. A minimum monthly payment still would apply for the laptop. The projector had no such promotion and would require immediate payment in full to avoid a finance charge.

My plan was to pay the full balance that was due on...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Dell Financial Services - I do not recommend them to anyone unless you want a headache

Posted: 2011-11-05 by    Nik
Complaint Rating:  100 % with 1 votes
I have used Dell in the past for personal use and my company set up a Dell Preffered account to buy new techonology. With that said I will NEVER use them again. I would rather pull out my teeth than deal with any of their customer service agents. As the technology buyer of my company I will be taking my technology needs elsewhere. Regardless if I made the mistake or they did they are impossible to work with. I do not recommend them to anyone unless you want a headache....
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Dell Financial Services - British Columbia - SCAM AND FRAUD

Posted: 2011-08-21 by    DELL FINANCIAL VICTIM
Complaint Rating:  0 % with 0 votes
I got a call from Dell Financial Services 5 WEEKS ago & they DEMANDED I give my bank account number. I was confused & said I HAVE NO ACCOUNT with you & I'd NEVER give
financial information over the phone anyway! I told them NOT to call again but the representative was VERY RUDE & INSISTED I give
them banking info. I suspected it was a scam, so I said, "If I have a billing account with you, what is my account number? and there was SILENCE, so I said, THIS IS A SCAM and I hung up.
I searched the Internet & Dell Financial is guilty of MANY SCAMS & FRAUD. Recently, the...
Complaint comments Comments Complaint country Canada, British Columbia Complaint category Computers & Accessories

Dell Financial Services - Ontario - No refund

Posted: 2011-07-05 by    ammoori
Complaint Rating:  100 % with 2 votes
I've returned an computer valued 1409$ to dell, dell issued a refund in the original method of payment which is dell financial services in my case, DFS said it'll take 30 days to process a refund!! After 30 days I got nothing, I called them, they promised to send a check within another 30 days, after the 30 days I went for 2 weeks vacation and I got back and nothing in the mail, I called them after one week, they said they mailed the check however I got nothing, now they said to process the re-issue of another check will take another 30 days!!
its been 3 months now to get a refund!!...
Complaint comments Comments Complaint country Canada, Ontario Complaint category Equipment Leasing & Financing

Dell Financial Services - Texas, Round Rock - Overcharged

Posted: 2011-01-30 by    berend2nd
Complaint Rating:  100 % with 1 votes
Stay Away. Dells finance company DFS is a rip off. They have turned me into collections for an amount that I am not sure what it is for. I opened a loan with them in 2005, the total for my loan including interest was $1300. I have bank statements proving I paid $1800, and the amount turned into collections is $1100. They will not show me documentation of what I was billed for, said I will have to pay them to pull the records. I opened a case through the BBB and was told I have to call the collection agency and make payment arrangements? Serious ???? With all the negative reviews, and complaints...
Complaint comments Comments Complaint country United States, Texas, Round Rock Complaint category Desktop Computers

Dell Financial Services - Lack of Customer Service

Posted:    mollysmom
Complaint Rating:  100 % with 1 votes
I have an account with Dell Financial Services. Every day of every month I receive a phone call. It's either an automated call or someone who identifies themselves by an American name from India. I tell them that I make a payment every month so why are they calling? They want me verify my SS# so they can talk to me about my account. I tell them that I won't give them that information because they already have it and my monthly payment so why are they calling? This continues until I hang up. I have to make my payments via automated pay by phone because when I had surgery several months...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

Dell Financial Services - Illinois, Carol Stream - breaking fdcp laws

Posted:    nicolejones82
Complaint Rating:  100 % with 2 votes
Today they made contact with me, I didnt have the information to do a payment since I was in the car driving, but told the rep. that in 15 min. (when I got home, I would make the payment) from that point I was called 4 times in a 30 min. period. At this point I was very upset asked to speak to a supervisor who then called me a liar and said that they never called me that many times and that if I learned how to pay my bills the calls would stop. I got into it with her, said somethings I probably shouldnt have said and when I tried to call back several times I could hear collectors talking about me...
Complaint comments Comments Complaint country United States, Illinois, Carol Stream Complaint category Laptops / Notebooks

Dell Financial Services - New York - Dropped by Dell 3 mos after paying balance

Posted:    wasabemon
Complaint Rating:  100 % with 1 votes
Today, March 19, 2010, I received a letter from Dell Financial Services in the mail notifying me that they were closing my credit account due to my delinquent credit record. I have a few issues with this letter.

1. The letter was dated Feb. 26, 2010. I received the letter via snail mail almost a month later. No phone call, no email - no other way of communicating this to me quicker.

2. My balance was paid in full just 3 months ago, I have had a zero balance for the last three months!

3. Since I have been a Dell "preferred" customer since 2005,...
Complaint comments Comments Complaint country United States, New York Complaint category Business & Finances

Dell Financial Services - Processing fees

Posted:    joprysko
Complaint Rating:  0 % with 0 votes
I had an alienware Titanium account, that apparently dell consolidated into dell finances and closed all the alienware accounts, they said they sent me a letter however, i think i would have said something had i seen one.. Now i still must make payments on this account, however since it is a closed account... i can not use the online services to do it. i must mail in the payment or call in the payment. <br />
<br />
I called up and the automated system indicated it needed to send me to a representitive. I explained to the representitive i would like to make a payment....
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Dell Financial Services - Customer Service

Posted:    conservative
Complaint Rating:  100 % with 1 votes
We purchased two Dell desktops in Dec '08 on the 9-month no interest program. We made payments faithfully each month repaying the entire balance by the end of June '09. However, they screwed up the account and kept charging intereset. We called the customer service line multiple times. Each time they assured us that the account had been corrected. Eventually, they did get it set to 9 month no interest - on the same statement that noted the final payment received. Yet there was still an outstanding balance of $25. Then they started with the automated calls to remind us. When we talked to...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

Dell Financial Services - Horrible Customer Service

Posted:    lorenzolee
Complaint Rating:  0 % with 0 votes
I have had an account with DFS for about 4 years, since purchasing my first laptop back in 2005. I rarely use the account but my credit rating is helped by a longevity with a solid company. I got a new laptop a month ago using their pay no interest for 12 months promotion. I decided to go ahead and pay month to month so that there is some action on the account. Setting up the automatic payments, however, did not work. I never received any confirmation and sure enough a month went by and I got a call saying my account was past due. At this point I tried the website, but my login didn't work!...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

Dell Financial Services - Credit Card Late Fees

Posted:    Winston225
Complaint Rating:  100 % with 1 votes
Funny how every time I go to make a payment, their system is down and when the system gets back up I have to pay the extra $9.95 in order for my payment to get processed in time so I won't get hit with a late fee. It's also funny that I set the "auto pay" twice in their system and it just never seems to work, so yet again another late fee. They're total criminals and I will NEVER do business with them again! I highly recommend the same to everyone else. Besides, they outsource American jobs to India.

Anyone want to file a lawsuit? I'm ready!...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Dell Financial Services - Virginia - Billing Errors

Posted:    E Powell
Complaint Rating:  100 % with 1 votes
In June of 2007 I purchased a computer for my son for Graduation from Dell and set up an account. At the time I had a credit limit of $6000. The computer was under $3, 000. Over time we made the payments on the account. Suddenly last summer my balance jumped from $2300 to over $6000. When I called and inquired as to why, they responded that I had purchased a Widescreen Sony TV and various other items on my account. I filed a dispute, but they could not tell me where any of the merchandise I supposedly ordered had been shipped... I they have since turned me over to collections and I have spent months...
Complaint comments Comments Complaint country United States, Virginia Complaint category Computers & Accessories

Dell Financial Services - Billing dispute

Posted:    Oleg
Complaint Rating:  0 % with 0 votes
I have been receiving a phone calls from annoying indian voice 7 time a day. I have told them that I do not owed from Dell I have paid off my remaining account balance last August of 2008. I have told them that the amount they are trying to collect was a refund check that I mailed it back last November 2008. I made a payment for my husband Dell account for $70 last Oct. 2008 I dont have the billing so I just reference his SS# on the check memo, however the Dell applied the payment on my dell account which has zero balance, then I received a $70 refund check from Dell. I contact the Dell to apply...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Dell Financial Services - Arkansas, Haskell - Poor Customer Service

Posted:    bigginksu
Complaint Rating:  100 % with 2 votes
Wow, I noticed there was a lot of complaints about DFS, and I should of read them before opening an account.

Well, I opened a DFS Preferred account in November 2008. With this account I purchased a laptop for my wife's Christmas gift and a Sony DSLR for my personal gift. I never received a bill until January. My total on the account was almost $1300. I paid the account off in full in the first week of Feb. 2009.

We were out of town on the second week of Feb. and we have received at least 20 calls per day on our answering machine from DFS - all automated calls...
Complaint comments Comments Complaint country United States, Arkansas, Haskell Complaint category Consumer Electronics

Dell Financial Services - Bad service

Posted:    Anita
Complaint Rating:  0 % with 0 votes
I have had Dells for over 10 years, and have bought one an average of one a year. I decided to buy the Dell Studio 1535 laptop which was the new stylish line, I didn't want the XPS laptops because they hadn't updated for a while. That's when my problems started. I received the laptop only to notice there is a design flaw with the USB Ports. The left side of the laptop is not identical; one of the ports middle pieces is shorter so you have to force the usb drive in. The computer wouldn't correctly start up when put to sleep. So I called Dell Tech support and he said you can fix...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

Dell Financial Services - Awful company

Posted:    Philip
Complaint Rating:  100 % with 2 votes
I purchased my Dell Desktop in June 2008. After making my first payment online it has been down hill ever since. I made an attempt to make the second payment via the internet again, but the payment section of the website was not working or was down at the time. Because the payment was going to be early I mailed it to the P.O. Box at Carol Stream, IL. The payment came back 2 weeks after the due date. I made an attempt to make a payment online. Payment service online was not working again. I called the customer service center. After being on hold for more then 10min. I was transferred to person after...
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

Dell Financial Services - Texas, Austin - Harmful service

Posted:    Steve
Complaint Rating:  100 % with 2 votes
I opened a Dell Financial Preferred Account in 2006 to pay for a

camera. While I could not afford to pay them off, I made regular

monthly installments of $100. Oh yes, they have made a LOT of money

out of me. Does that make me a preferred customer worthy of excellent

service? Does it hell.

Recently, I paid off the balance on my credit loan from DFS and

wanted to close my account, and indeed to stop those monthly payments

- something they won't do for you, incidentally, unless you...
Complaint comments Comments Complaint country United States, Texas, Austin Complaint category Loans

Dell Financial Services - Texas, Ausstin - Late Fees Charges while Auto Debting my checking accout - 39.50 a month

Posted:    NotSoSmart
Complaint Rating:  100 % with 3 votes
I set up auto debit using the default options on DFS website. Big mistake! They use a third party to "collect" the money which insures the payment to arrive two or three days later. So if you set up your payment on the Due date that is the default, hang on for a ride with Jesse James! At least Jesse was honest about, he wore a mask and you knew what was coming. DFS while auto debiting my checking account every month for a $100.00 payment was at the same time charging me a late fee of 39.50 each and every month. Once I saw what was going on, I finally got DFS to reveal the principal owed...
Complaint comments Comments Complaint country United States, Texas, Ausstin Complaint category Computers & Accessories

Dell Financial Services - Illinois, Carol Stream - Rip off

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
I made an internet request for a personal computer to be built for me in December 2007, I also opened up a line of credit due to the great promotion of a year to pay without interest. The order was placed the 5th of December and after waiting 2 weeks I attempted to track what happened to my computer. After much going back and forth, they said they would send out another but by then I was not happy with how I was being treated as a future customer.

I called them back to cancel but was told it was already sent out. They then told me to accept it and send it back, I knew I was not going...
Complaint comments Comments Complaint country United States, Illinois, Carol Stream Complaint category Computers & Accessories

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