CVS
reviews and complaints

I have been waiting 8 days for a controlled medication after an invasive surgery from these incompetent actors. They blamed everyone for their failures, the doctors and the insurance company. In the end it was shown to be their incompetence. When I went to pick up the prescription I also attempted to buy a couple of items off their shelves. I walked up to the empty line to check out and was told to wait a minute while the cashier finished her conversation with another employee behind the counter. A couple of minutes later a lady excused herself from behind me and she passed by me going to the same cashier who checked her out immediately. Apparently she wasn’t done with her shopping yet and rather than placing her items aside and and taking the next customer at hand she chose to let her go and finish her shopping while everyone else waited on her. After I stood in place for 5 minutes I used the self checkout. I hope they realize they no longer need these rude incompetent people. I am quickly learning that at least computers aren’t rude [censored] and deserve our hard earned dollars.

As a customer who values convenience and quality service, my experiences at CVS have been quite mixed. While I appreciate the wide range of products and services offered by CVS, including vaccinations, prescriptions, and wellness essentials, the inconsistency in customer service and operational efficiency has been a concern. I have encountered instances of long wait times at the pharmacy, issues with prescription refills, and challenges in communication between staff and customers. Despite the efforts of some dedicated employees who have provided excellent service, there have been significant lapses in overall customer experience. As a loyal customer, I hope to see improvements in service quality and operational effectiveness at CVS in the future.

I just want to take this time to express my delight with my recent purchase. I had to make an urgent trip to the hospital because I was having trouble breathing. I lose oxygen when I walk so, I walk with oxygen. My uber driver took care of going inside for my prescriptions that were sent over from the hospital."VALERIE" was the person who assisted my uber driver. Thank you so very much for making this a wonderful trip. I greatly appreciate all that was done on my behalf. You should be held in high regard! I honestly cannot stop thanking you.

Please be so kind to continue to have a beautiful and blessed day. GOD loves you and so do I.

Janice Law
Rocklin, CA ***
***262

This morning, we stopped by the Ruckersville, Va.; CVS to create our 2017 Christmas photo card. The machine is a bit intimidating, but photo expert KATIE helped us every step of the way, even straightening out our crooked photo! Katie couldn't have been nicer, making our visit fun. She assembled the envelopes, made sure the cards printed quickly using 1-Hour Photo (50 cards in 20 minutes), and she even brought us the finished cards, all boxed up, while we shopped elsewhere in the store. We gave her a big hug and nominate Katie as Ruckersville, Va., CVS Queen for the Day! And we know right where we will go to create our future Christmas photo cards. Thank you so much - Annie and Mack Rowe, Madison, Va.

Love my local CVS. It's a smaller city but I can't really leave house often so I am very glad they offer same day delivery! Very convenient and arrives as expected. There have been some times when there was a delay but I would always receive notification. I love how friendly the staff are when I call with questions! Even though they seem very busy, they still take the time to answer my questions. I have carepass and use free delivery option often, which helps me save a lot of money in delivery fees. The app is very user friendly for older generation like myself. I am very happy that CVS offer such conveniance for people who are unable to leave the home often. I really hope CVS keeps delivery as an option because I have come to depend on it.

In the past two weeks I interacted with Pharmacist Ben. On the first occasion, the pharmacist told me there is a new pneumonia medication and wondered if I had received it. I told him I was seeing my doctor at the end of the week and would inquire from him as to whether I should get it. Last week I picked up a medication and Pharmacist Ben had attached a memorandum calling attention to the fact that this drug may interact negatively with another I am taking. I emailed my doctor who replied that this caveat is true in some cases, but my dosage was so low that it is not a problem. In both cases I was so grateful that Pharmacist Ben, in the midst of a very busy practice, took time to speak with me and later attach a memorandum to my prescription. I am blessed to have such a caring pharmacist.

I received my Covid shot at cvs. I was a little apprehensive at first to get a vaccine at what I like to call a convenient store, but they did a great job. Social distancing was implemented, temperatures were checked prior, and sanitation was thorough. I didn't have to wait to long after being checked in and was advised to stay on the premises for 15 minutes after receiving the vaccine to monitor any allergic reactions. Practically the same as going to the physicians office minus the hefty bill. I did have to drive a good bit to get to a location but that probably because supply couldn't keep up with demand when they first approved my age group for the vaccine. Also I scheduled my vaccine appointments online and the site is very user friendly which is a big thing to me. I recommend giving cvs a shot *pun intended

My review is for CVS they are great with there Rewards Program. You either use a Rewards card or Phone number. You get discounts on certain items they feel you might need. Some of them you don't even use. But when you spend at CVS they keep a record. Then when you reach a certain amount. They send you either 25% off your bill or 20% off. It really helps since I spent over 40.00 and got 25% off. It makes me feel good that a store rewards you when you spend. I just got today my 25% off coupon. Plus just to let you all know that if for any reason you don't get to use your coupon before it expires they put those coupons on your card or when you go to CVS it will be on your account. You put your card under it and it prints out those coupons for the 25% or 20% coupons as well as others. I like CVS better than Rite Aid. Thanks for reading.

CVS used to make me crazy with their extra bucks, weekly specials, etc... they just made it confusing and it seemed that what was being promoted was never anything I wanted. I am very faithful to another store that starts with a "T", but one day they didn't have what I needed so I went into a CVS. The girl helping me was so nice, I agreed to sign up for Extra Bucks... great decision! They've streamlined it. You get emails often with their weekly deals, and you just click a button and it's transferred automatically to your card. I can't fit one more card in my wallet, so all you have to do is give them your phone # if you go into a store. You can also choose what categories you're most interested in to personalize what emails they send you, so it's not overwhelming. They have great deals on some of my favorite items often. Also, if you love high end beauty products, they have a very good selection online only. I saved 30% on a very expensive serum.

I'm going to try and make this short. I bought brand name makeup from CVS had a reaction to it. I know their store return policy. I had no receipt and had thrown away packaging. I called their 800 customer service number hoping with CVS care card they could locate the transaction number and help me out as I didn't want to just throw away the makeup and couldn't use it. The customer service rep was more than helpful and transferred me to someone in the customer care dept. They took my complaint and told me they would also contact the company for the brand of makeup I had bought. I also received a follow up call from someone else who deals with customer complaints. I wish I had names but have thrown away paperwork. They showed concern for my issue. I have been a shopper at CVS for many years have had my issues in store with customer service but for the most part in all the years I have been with them I have never felt like I wanted to stop patronizing them and go to a competitor. All I really wanted was to get a refund for the makeup and they did that plus more for me. I will also be contacted by the manufacturer of the makeup as that is their policy. I love CVS and they have a customer for life.

This CVS is the slowest pharmacy on the entire east coast. I have NEVER seen them fully staffed. Half the time they you your stuff is ready, then when you show up, they can't find it and tell you to come back later. They have a drive thru that's been either out of order or simply abandoned since before the pandemic. Of course they wouldn't have the staff to run it anyway.

How do they even stay in business?!?!

While I was shopping your employee, who was stocking next to me, was singing so loud that she could be heard on the Riverfront. Not very professional I must say.

She checked me out and when, I asked to purchase a book of stamps, she replied, "We don't have any". I was not even greeted with a hello but her rude attitude.

This is why I now go to my local Walgreen's for all my needs. Who hires these rude people to handle your paying customers? How unprofessional and the reason I no longer go to CVS unless I absolutely have to.

Im disabled and don't have a car. I count on thing being done on time. We in this occasion. My wife and I had problems with the doctors office causing or prescriptions to be late. Unfortunately that doesn't matter to the ride I scheduled. CVS received them and had them filled with in fifteen minutes. I'm on a fixed income and it saved me 20$. 20 that I did not have. Ty CVS

They have the MOST incompetent, obnoxious workers...from Annette, David and Kira...and Both the Pharmacists... The male one refused to give his name on the phone! ALL of the pharmacy workers are SO SLOW AND RUDE...They don't respect the customers at all! Go to Walgreens just a few blocks down in Dunedin where the staff is so kind , helpful and quick!

I had been using the same CVS in Target because the staff there was amazing. However, for whatever reason there were changes made that totally ruined the experience. All the staff that had been there had all the sudden been replaced, all of them. The new staff obviously was not even from the area, the prescriptions were not getting filled, they changed the rules on what and how they could fill things and so I went for days without necessary medications and I was told that I would need to call and remind them instead of the normal being texted when they were filled because I was on automatic refill. So not only were there new staff unfamiliar with the area, they also seemed unfamiliar with how to fill prescriptions and customer service was not pleasant, even though it was the changes CVS made that created this very poor customer service. Will never use CVS again. And maybe, just maybe - they'll stop destroying our natural resources from all the paper they waste on 2 - 3 ft long receipts that everyone just throws away.

I scheduled Covid and flu shot with CVS online only to be texted the night before my appointment that the vaccines were not available yet and to reschedule. I rescheduled for another day only to get the same text again that they were not available and to reschedule. I rescheduled for a third time and, you guessed it, I got the same text again the night before my appointment. I figured I'd wait a few weeks before rescheduling again. CVS calls me to tell me that the vaccines are, indeed, in and a glitch was sending out these texts. I go in, get my shots. Now I get constant texts telling me how sorry CVS is for the delay and not to forget to reschedule. I inform CVS that I already got the shots but the texts still keep coming to reschedule. It's time for CVS to get its act together.

The robot answering machiine , when it was male it was awful but at least every question did not prompt you to get an app .

The new female voice is identical as the old save that it aggressively wants you to download their bloody app . It never tells me i have presciptions ready , never ever . So when I call i am made to wait through the endless nonsense that does not pertain to me and wait until i may push the button to speak with a pharmacist .

Not only all of this , i do not receive a phone call or a message when my scripts have been filled ,

And when i call , the damned robot says nothing as to whether or not my scripts are ready . It is endlessly frustrating .

I am on 24 medications and this "Service" needs to be junked , it is worse than useless .

I recently had an experience with CVS that left me feeling frustrated and annoyed. I had given them a refill bottle for 10 mg of Ambien, but when I went to pick up my prescription a few days later, they had given me a prescription bottle with 5 mg of Ambien instead. When I asked about it, they told me that I had been taking 5 mg and asked if I had discussed this dosage change with my doctor.

I explained that I was traveling internationally in a week and was concerned about jet lag, so I needed the 10 mg dosage. They told me that they needed to check with my doctor to make sure it was approved since Ambien is a controlled substance. I argued that all they needed was my valid, unexpired refill bottle, but they insisted on doing their due diligence.

I was frustrated that they were going to bother my doctor over something that should have been a simple refill. I felt like they were trying to cover up their mistake by blaming it on me. They promised to call my doctor the next morning and let me know what he said.

Two days passed, and I still hadn't heard anything. I sent my dad down to the pharmacy to see what was going on, and they finally picked up the phone and called my doctor. My dad brought home the original prescription I had requested of 10 mg.

While they eventually filled the prescription, it took two days and a lot of hassle to get it done. I was angry that they didn't follow through on their promise to call me and that they made me jump through hoops to get the medication I needed. I understand that mistakes happen, but I don't appreciate being blamed for something that wasn't my fault.

Overall, my experience with CVS was frustrating and time-consuming. I give them a 1-star review for their lack of follow-through and poor customer service.

I gotta say, I'm not too impressed with CVS's online shopping experience. Don't get me wrong, I love using their coupons and shopping in person, but their website leaves a lot to be desired. For starters, I've had issues with orders not going through or finding out an item is out of stock after I've already completed my purchase. That's not cool, man.

And don't even get me started on their customer service. I tried to make a change to an order minutes after placing it, but their team couldn't help me out. What's the point of having a customer service department if they can't help you with basic stuff like that? I even tried reaching out by email, but they told me they couldn't stop my order because it was "in process." I mean, come on, I contacted them right away because there was a mistake with the shipping address.

CVS really needs to step up their game when it comes to their online services. Here's what I think they should do: first, let customers review their order before it's finalized so they can double-check everything. Second, give customer service the ability to amend or cancel an order within the first hour of it being placed. And third, make sure they can actually help customers when they reach out for assistance.

To make matters worse, when I asked them to update the shipping address, they told me to contact UPS instead. But when I did, UPS said they didn't even have the package yet. So I reached out to CVS again, but they still couldn't help me. It's frustrating to say the least.

I'll still shop in-store at CVS, but I'm never using their online shopping option again. In the last three months alone, they've either canceled my order or shipped it to the wrong address and couldn't help me fix it. Not cool, CVS. Not cool.

I have been without my Atorvastatin 40mg for quite some time now, and it's causing me a lot of trouble. I have to undergo a heart catheterization tomorrow due to a possible blockage, and if I do have one, I will be seeking an attorney to sue for damages because of CVS's failure to refill my medication. I have given them a list of all my medications several times, but they always seem to mess up and not fill my prescription, causing me to miss taking my medication for a long period of time. Half the time, I miss taking my medication because I run out and have to wait for them to refill it.

Now, when I go to CVS, their excuse is always the same: "We called your doctor, but they haven't gotten back to us yet." I asked them who they sent the refill request to, and they said Dr. So-and-So, who I haven't seen in years. I told them that I go to Doctor Kelly now, but they always seem to call the wrong doctor. They tell me that the doctor can't be changed because the doctor who wrote the scripts is permanently in the system and can't be removed. This leaves me running out of my medication because I can't get it filled. Why can't they change it? I think they use this excuse to cover up their poor service and place all the blame on the doctor to save their own skin.

If they don't take action, they could cause someone to run out of their vital medication, and that person could die. They need to be held liable for their mistakes before they cause someone to lose their life. I think the problem might be that they hire people who shouldn't be in a position of power because they aren't qualified. CVS does this for larger profits for the stockholders so they can get richer. Don't they know that letting untrained personnel have control over people's medication and giving them control over life and death is dangerous?

It's time we put more restrictions on these drug stores and make them liable for their mistakes before they cause someone to die or a child to lose their life.

My doctor sent in an RX for magnesium suoplements. He did so because it is VITAL to my health. Without them I could go into muscle spasms so severe that I can injure myself. I need just the right supplements and dosage and must be filled by the pharmacist. I waited days and days. It turns out “CVS” has a policy thst they wont fill RX for anything that can be bought over the counter, never mind that I might make a mistake and get the wrong thing. No one at CVS called me. They just rejected the RX SENT BY A DOCTOR AND NEVER NOTIFIED ME. This is the third time they simply didn’t bother to fill an rx without notifying me. In one case they didn’t have the medicine and simply said screw it without notifying me. Meanwhile I was at home suffering.

I ordered on line 2 at home covid tests and my FEPBlue policy was to pay for them, March 2. Order number [protected]. I used a credit card that my insurance company provided for the shipping costs that day. After checking with the insurer, Blue Cross Blue Shield, the card will not pay for shipping, so I called the on-line number back to cancel the order. Since that time, the order has been stuck, not cancelled so that I can order through my own pharmacy, and noone can find the order. It is blocking me from ordering my tests elsewhere.

I have called every number provided, I have taken time out of my work day to follow up and have been transferred countless times and have been told no CVS in my home town has the order. Someone needs to cancel this order so that I can order these covid at home tests elsewhere. Deborah Compton [protected] (Seattle, Washington)

Husband went in person (Sunday about 5PM) to CVS in Donaldsonville and spoke to the pharmacist on duty. Showed a copy of my Minoxidil tabs (90 day supply) prescription from Express Scripts and asked the pharmacist to transfer the prescription to CVS. She then told my husband that she could not transfer a single prescription; I would have to transfer all my prescriptions to CVS (which I had no intention of doing).

I fill prescriptions periodically at CVS and am very upset at the pharmacist failure to transfer a single urgently needed prescription. Please advise if this is the CVS policy.

I purchased a gift card and gave it to my boss for christmas. The card while activated at cvs did not work. I had gone back to the store and there it began not our fault call nike, I call nike they say cvs will refund you, cvs bounced me back and forth with no resolution. I currently reached out to the bbb bureau and they are reaching out to bith the merchant and business owner. I will never go back to cvs and buy anything I will only use the pharmacy. Knowing that they check to make sure the card was never used. This was noted that's why I was warranted return of my $150 that I lost but for them to push back to the other store is an unfair way to do business. You will see how long I was kept on hold and how how many times I called and there was no resolved. You’ll see the receipt, the card everything you need.

My wife's Humira prescription was cancelled for non-payment because we should owe 0 and are being charge $3000! We have had an ongoing dispute between United HealthCare, Humira, Humira co-pay, and Prudent Rx. No one wants to be responsible for fixing this problem. Have called on this almost 30 times since November and only get a pass the buck to someone else or some other entity. Priority Mailed documentation CVS pharmacy since the (incorrect)invoices come from them. Confirmed receipt with USPS tracking. Now my wife finds out that her mediction won't be sent until the (incorrect) bill is paid. How can a company ethically and legally do this?

Hi, I have been using Monjaro for the last eight months and my company has changed insurance to use CVS Caremark and today I was asking to refill the medication and they asked for pre-authorization form from the doctor and he sent it, but they decided to deny it seems the company are trying to Reduce the benefit and this affecting my health and affecting my future so I wanted to file a complaint against the company because they are denied something that I was taking for the last eight months through different insurance