CVS reviews and complaints 2
View all 3328 complaintsCVS - Med error
Picked up two prescriptions for my wife and unexpectedly had to pay $15 for one of them. When I got home, there were 3 scripts in the bag, 2 of which we never heard of. I called, spoke to the pharmacist and she said they were from a Sept. script some doctor we never heard of sent in. I asked why they filled a script that was so old without contacting me and they had a number of senseless explanations. I assured them we never heard of these drugs, to no avail ~
As they had yet to fill the 2nd med we needed I had to go back to pick that one up. I brought the 2 scripts in question and the totally unprofessional pharmacist continued to argue with me utilizing pointless excuses and REFUSED to give me the $15 back for a September script that an hour later they discovered was SOMEONE ELSES DRUGS ! Yes, I'm guessing, the person whom these 2 scripts were meant for showed up looking for them. AGAIN, instead of being humbled by their med error, they continued to make one excuse after another.
Claimed loss: My time going to the pharmacy 3 times in a day
Desired outcome: A med error was made by at least one pharmacist. This should be treated the same way a med error is treated in a hospital setting. Plus, a course in customer relations is needed and the manager of the pharmacy need to be discipline
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CVS - CVS Pharmacy, 2410 Willow Street Pike Lancaster, Pa 17602
I use the fentynal patch 25mcg every month, one patch every 3 days which is 10 patches!
My Dr’s office has ordered my script every month from the same CVS store for years!
The past several months my medication had been out of stock and not available for me and it causes problems for me that I don't have this medication on a timely bases to control my pain!
Why do they not do proper inventory control when my medication is refilled every month at your store you should know that it is needed by your customers?
This is poor customer service which is lacking across this country!
What if this was a life saving medication?
Desired outcome: Better inventory control of medications for availability for your customers at the CVS Store at 2410 Willow Street Pike Lancaster Pa 17602
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