CVS reviews and complaints 1
View all 3328 complaintsCVS - Auto rx refill
In Friday 3/1 I had 3 pills left when I received a text message from CVS was preparing my Rx and then will text me when it’s ready. I signed up with the pharmacist for Auto refills. On Sunday when I took my last pill I realized I never received a text from CVS. I called and got the automated system which said it would be ready at 5:55pm. I was busy and didn’t get to the pharmacy and still never received a text so I called at 7:27pm to check left on hold for 27 minutes and at 3 minutes to 8 someone picked up the phone and just hung up! I was so angry I lost sleep. 3:30am I was still madder than a wet hen. Other things ave happened in the past with the CVS text s and auto systems When I went in to complain, No one seemed to care, no apology. I suggested they call corporate because the system doesn’t work and they said corporate won’t do anything. Oh I actually had to try on my own to figure out your dashboard and request my RX. What happened to Auto refill? Also, went in this morning to see if my Rx was ready and it was, Still no text message!
Desired outcome: Someone needs to Care! The pharmacy seems understaffed and over worked. Your auto systems need to be fixed.
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