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Cricket Wireless Complaints & Reviews

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Cricket Wireless - No empathy for family emergency

Posted: 2014-06-14 by    iasommerlad
Complaint Rating:  0 % with 0 votes
We had a family emergency and needed to get a two day courtesy extension for our phone service and Cricket Wireless very coldly refused. The nature of the emergency was that my wife's sister in California lapsed into the terminal stage of her multiple myeloma and my wife needed to have the phone stay on in order to communicate with family members. We told them we could pay in two days but they refused to give an extension. We are completely disgusted with the so-called "New Cricket" and feel that this is no way to treat loyal customers after four years. We will be dropping Cricket...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Cricket Wireless - porting issue

Posted: 2014-06-12 by    Ina Fitzpatrick
Complaint Rating:  100 % with 1 votes
This company is the worst. I placed an order 3 weeks ago online for a
sim card and plan. It was then cancelled by your company 3 days later.
Which is fine because my order was never sent out. But last Saturday I
decided to switch cell companies and was told that it was not possible
as Cricket has a lock on my phone number. Firstly, I never was a
customer of Cricket because your company cancelled
my order. Well, it is now Thursday evening and I have spent numerous
hours during the week trying talk to someone about a porting issue. I
even...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Cricket Wireless - Service / fraud

Posted: 2014-05-21 by    JessicaMc.
Complaint Rating:  0 % with 0 votes
On May 19, 2014 my husband broke his phone. I called to file a claim to have it replaced and was informed that I would have to pay an additional $70 to have it replaced if they accepted the claim. I decided that we would just go to the store and purchase a new phone rather than be sent a refurbished for the same price. I called the store to make sure that their system was up and running so that we could do this. I was told it was and we drove the 50 miles to the nearest store. Got there and was told that their payment system was down so we drove another 15 miles to their next nearest store. We sat...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Cricket Wireless - Connecticut, Portland - refund issue

Posted: 2014-01-11 by    Deeluvsbutterflies
Complaint Rating:  0 % with 0 votes
On 1/9/14 I went on line to the cricket website to pay my January bill. I paid online, with my Mastercard debit card. There was an error message that said my payment didn't go through, so I called the customer service rep & made another payment over the phone. Each payment was for $36.00. On 1/11/14 I viewed my online statement & called the bank which confirmed that both payments were taken out of my account by Cricket. There was NOT a authorization hold for the 2nd payment as stated by Cricket. Both payments were taken out of the account by Cricket, who refused to refund the extra payment....
Complaint comments Comments Complaint country United States, Connecticut, Portland Complaint category Mobile & Cell Phones

Cricket Wireless - inaccurate charges

Posted: 2013-11-03 by    Tracy Ha
Complaint Rating:  0 % with 0 votes
I have been a cricket customer for since 2011. On November 1, 2013, I went to a cricket store to make some upgrades onto my account. I upgraded phones for both of my lines. When I purchased the phone, I specifically asked if the amount that I was paying included my monthly service. I asked because it played a factor in determining which phone I could afford. I was told by two different women in the store that my monthly charges were included and my bill would not be due until December 1st. That was agreeable to me so I went ahead and bought the more expensive phone. After two days I received a text...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Cricket Wireless - abusive staff at store

Posted: 2013-07-02 by    misha_m
Complaint Rating:  0 % with 0 votes
I went into the Cricket Wireless store at 924 Market Street, and was treated like garbage.

Here's my experience: http://cricketwirelesssucks.tumblr.com/...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Cricket Wireless - Maryland - SCAM AND RIP OFF!!!

Posted: 2012-12-07 by    Ms. P. Brown
Complaint Rating:  100 % with 2 votes
I purchased (online) a handset from Cricket. Order Date: 2012-11-29 Order Number: 143989760 I have not been able to use my Cricket handset since 12/6/12 and still not able to. They sent me a DEFECTIVE handset, it stopped working not even one week after purchase. All day yesterday I spent time on the phone with customer service, the escalation department (#CR1004038), tech support and visited a corporate Cricket store to be told that my insurance did not cover the it (I WAS NEVER TOLD WHAT IS DIDN'T COVER - REQUEST A COPY OF THE CHAT TRANSCRIPT). EVERY rep tells me I need to pay MORE MONEY to...
Complaint comments Comments Complaint country United States, Maryland Complaint category Mobile/Cellular Service Providers

Cricket Wireless - California, San Diego - lidya is a bad associate

Posted: 2012-10-22 by    famtastic06
Complaint Rating:  0 % with 0 votes
I had a broken phone with insurace went to chua vista in h st the corporate store lidya helped me n said i can get a phone thurs i wanted one right away she sendz me to national city for one i go over there n they dont have none n later she says i didnt check the inventory then why do u send me over to the other store ur stupid n manager defended her not good both stupid n liars...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Mobile & Cell Phones

Cricket Wireless - I never got any help except to be called a liar

Posted: 2012-09-25 by    Forgone
Complaint Rating:  0 % with 0 votes
April 2, 2012, I contacted Cricket through phone and ordered a cell phone. I paid with my debit card and received the phone on April 3rd. The phone worked for 24 hours and then all of a sudden just died. When I contacted Cricket representatives last night I was told that I would have to pay 37.12 more and then they would activate the phone for me, they also told me that it would take 24 to 48 hours to get the phone reactivated. The representative that I was talking to was from overseas and I never got any help except to be called a liar. Last night I called another division and was told that there...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Cricket Wireless - California, San Diego - broadband service investigation and report

Posted: 2012-09-19 by    gale nefer
Complaint Rating:  0 % with 0 votes
I recently experienced a very poor response to my complaint about my broadband connection issues. I experienced frequent connection problems with my broadband modem. I went to company to complain and was told to do a field test or trouble shoot.. I complied and found connection problems continued. I went to store and was told that I needed to pay for replacing the modem. When I asked what caused the problem, I was told nothing. When I ask for a copy of the report on the field test I was told I could not receive it. I was told to call customer service, which I did but was cut off repeatedly.
I...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Mobile & Cell Phones

Cricket Wireless - Missouri - poor service, false advertising

Posted: 2012-08-17 by    3,4 shut the door
Complaint Rating:  100 % with 1 votes
Thank you, Cricket, for making it so darn easy to switch to another internet provider.

I was a loyal Cricket customer for three years. I live in St. Louis, Missouri, and believe it or not, three years ago high speed internet was not available in south St. Louis, where I live. Even ATT had dial-up only. Seems that companies here do not want to pay for underground internet/cable set-ups.

Everything was okay at first. I knew that Cricket was not broadband or high speed as they claimed. It was dial-up, and I was fine with that. Set up was quick and easy. I was working...
Complaint comments Comments Complaint country United States, Missouri Complaint category Internet Providers

Cricket Wireless - Colorado, Colorado Springs - Difficult to work with

Posted: 2012-07-12 by    clb80907
Complaint Rating:  0 % with 0 votes
Although I've been with Cricket for two years this month, I'm at a point now where I am really starting to hate their service. For one, unlike any of their other competitors in the mobile phone services industry, Cricket's service coverage really sucks. I understand that they are mainly based in metropolitan areas, but I've had so many times where I have had calls drop or my signal strength just vanishes that I've lost count. I get tired of talking to family and being told that they cannot hear me, and it sounds like I'm really far away. And this is well within their...
Complaint comments Comments Complaint country United States, Colorado, Colorado Springs Complaint category Mobile & Cell Phones

Cricket Wireless - New York, Syracuse - Cell Phone

Posted: 2012-05-11 by    Adam Spinner
Complaint Rating:  0 % with 0 votes
I bought a Cricket Wireless ZTE phone from Cell Phones For Less on May 9th. I had it for one day and the phone stopped working. You can still hear it but you can't see anything. When I tried to bring it back they told me it was my fault and refused to fix it, replace it, or give me a refund. They said I dropped it in water or spilled something on it. I know for a fact that this is not true!! I HAD IT ONE DAY!! It was working fine when I put it in my pocket and when I took it out, it didn't work anymore. There is no possible way I spilled anything on it! I will be filing complaints with...
Complaint comments Comments Complaint country United States, New York, Syracuse Complaint category Mobile/Cellular Service Providers

Cricket Wireless - Nevada, Las Vegas - Fraudulant electronic check/ rude service

Posted: 2012-04-19 by    Dqueen007
Complaint Rating:  0 % with 0 votes
I've been a loyal and faithful customer since i habe had cricket. Someone that i dont know decided to call in and do a electronic check payment on my account. The check bounced and they turned of my phone for their mistake. They want me to pay the charges that i did not approve to my account. I spoke to over 15 people and been to 3 stores. I am NOT going to pay what someone did to my line that i had no knowledge of. Even the supervisors were so rude. They told me to pay it or go to another servicr because there is nothing they can do. I HATE HATE HATE CRICKET....
Complaint comments Comments Complaint country United States, Nevada, Las Vegas Complaint category Business & Finances

Cricket Wireless - Iowa, Council Bluffs - Broad band

Posted: 2012-04-17 by    dnalm
Complaint Rating:  0 % with 1 votes
I was told my broadband modem would do streaming vidios, etc., however I could hardly do e-mail and certainly no vidios.
I was not reimbersed my money for modem even after I was told 15 dallor restock and I would receive under 60 dollars and gee the money for service can't be put on your phone. Then well my boss says exchange...sorry.
I do not want exchange I want my money that in the terms off our buisness says I can return for a refund(minus "stocking fee").

Hey..Lets make a scene...
Complaint comments Comments Complaint country United States, Iowa, Council Bluffs Complaint category Consumer Electronics

Cricket Wireless - Arizona, Tucson - trying to pay the bill

Posted: 2012-04-04 by    mamacarolyn4
Complaint Rating:  0 % with 0 votes
have paid the bill for several years with the same card all of a sudden this processing company wants me to email them my bank statement they have put a hold on my several accounts after taking money out of my bank account for several days at a time...
Complaint comments Comments Complaint country United States, Arizona, Tucson Complaint category Mobile/Cellular Service Providers

Cricket Wireless - INSANE

Posted: 2012-03-23 by    fossil2000
Complaint Rating:  0 % with 0 votes
Cricket is used to be a good company, not until recently. Here are the changes the company recently made to chase away their customers. I bought a Samsung Vitality phone at Best Buy for $40 with free Bluetooth speaker. Tried to activate the phone by calling their toll free number, the mans voice Automated system is the worst. Whenever I pressed the option to speak to a live agent is quickly said no agents are available and that this call cannot continue and hangs up on me. So I went to a cricket store, agent there told me that the only plan I could go with is the $55 unlimited plant with only 1000...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Cricket Wireless - Pennsylvania, Levittown - Don't go to this Cricket location

Posted: 2012-03-20 by    anonymous11111111111
Complaint Rating:  0 % with 0 votes
I signed up for Cricket's service a few months ago and I've had nothing but problems with this particular store owner. Cricket as a whole service is fine and I did find a better location but for anybody in my area planning on switching to Cricket, Do not go to this store. The guy that owns it is a thief and will sell you crap and whatever to make as much money as possible. He gave me two horrible phones, never gave me the rebate and lied to me on a continuous basis. I paid $80 for a $30 phone because he was supposed to give me a rebate and I never got it. He will cheat you out of money,...
Complaint comments Comments Complaint country United States, Pennsylvania, Levittown Complaint category Mobile & Cell Phones

Cricket Wireless - Cricket had overcharged my account, and charged me $278.00

Posted: 2012-02-21 by    Nule
Complaint Rating:  0 % with 0 votes
Though my bill wasnt due until THE 19TH of May, cricket cut off my service. I called and made the payment as usual, using my mastercard. I authorized cricket to take $113.41 out of my account.That morning i checked my bank account because i was informed that a debit was declined., and discovered that cricket had overcharged my account, and charged me $278.00.

I am currently unemployed and have no extra money at this time. I have called cricket 3 times and have wrote cricket and faxed them each time i have been given different info regarding my refund. It took them 4 seconds to take...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Cricket Wireless - misinformation and no refund

Posted: 2012-02-11 by    bri.mastrilli
Complaint Rating:  0 % with 0 votes
i got the zte chorus muve music phone online from mycricket.com, i called and got the phone activated and was told the only plan available was the $45 plan even though the website states the $55 muve music plan only works for this phone. i believed him and went with the $45 plan and not only did i not have access to my music feature i ran out of minutes in 2 weeks, i called and was told that the $55 plan works for that phone so i put $55 on the phone, still no music feature and i called the automated system to check on when i had to put more money on and was told i was on the $45 plan and had $9.45...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

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