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Cricket Wireless Complaints

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Cricket Wireless

Posted: 2007-03-16 by Jeffery Hoeller  [send email]
I will fight this to the end!
Complaint Rating:  84 % with 38 votes
I had my phone service disconnected when I ported my number to another service provider and then talked to customer service at Cricket to make sure that I would not be debited anymore on my automatic payment plan. They assured me I would not. I find out they are still debiting me. I call customer...
Comments United States Telecommunications

Cricket Wireless

Posted: 2007-10-31 by Marla  [send email]
Ported phone number
Complaint Rating:  80 % with 5 votes
I left Cricket due to terrible service and ported my number over to Cingular. However, Cricket has repeatedly given my phone number out to new customers as their phone number. To top it off, I can't get in touch with anyone to fix the problem. I can't call 1-800-Cricket because I don't...
Comments United States Mobile & Cell Phones

Cricket Wireless

Posted: 2007-08-31 by Rich Garberg  [send email]
Profoundly poor service!
Complaint Rating:  100 % with 6 votes
For over 1 month, the duration of paying for Cricket Wireless phone service, literally 100% of my calls have been dropped. Following protocol as per Cricket Wireless, 3 weeks after my initial complaint, Cricket Wireless exchanged my phone for an identical one. With identical problems, guaranteed...
Comments United States Telecommunications

Cricket Wireless - Ohio, Columbus

Posted: 2008-10-31 by Godwin Monteiro  [send email]
Poor Service, Misrepresentation and Fraud
Complaint Rating:  100 % with 4 votes
I bought a Kyocera Candid II camera phone from Cricket Wireless. Last year (about 10 months ago). My phone plan includes unlimited Text/Pix messages. About 3 months ago I started not being able to send Picture messages. I tried several times to get help calling customer service and just kept...
Comments United States Products & Services

Cricket Wireless - Texas, San Antonio

Posted: 2008-02-14 by GGinSA  [send email]
New cheap phone that is crap!
Complaint Rating:  100 % with 6 votes
Decided after hearing from friends and relatives about the great "CRICKET WIRELESS SERVICE" that I would go ahead this month and make the switch from my current carrier to this service. I went into a nearby Cricket store, which is NOT a main store but a privately owned store on the...
Comments United States Telecommunications

Cricket Wireless - California, San Diego

Posted: 2008-10-24 by sportyinc  [send email]
Problems with Cricket Wireless
Complaint Rating:  100 % with 3 votes
I received an email from Cricket Communications advertising their new Cricket Wireless service.
I wanted to learn more, so I went to their website:
[url=http://www.mycricket.com/cricketdatacards/details/um100usbpromo/?CMP=EMC-20081023bbnewpr&attr=mainoffer]Cricket Data Cards...
Comments United States Internet Services

Cricket Wireless - Arizona

Posted: 2008-06-17 by Frustrated  [send email]
Customer Service
Complaint Rating:  100 % with 2 votes
I have tried to contact Cricket Customer Service for over a week and all I get is "all customer services reps are busy with other customers". I don't have the option to hold for the next available operator. I have called early morning until late at night. I even woke up at 1:00am...
Comments United States Mobile & Cell Phones

Cricket Wireless

Posted: 2008-07-02 by Mccrady  [send email]
They lied to the customers and not really helping at all
Complaint Rating:  50 % with 2 votes
I started to use Cricket on June 3, 2008.My plan is $35, 00 and I add international text mssg plan $5, 00.As soon I got home I've tried to send intl text, but the thing is I couldn't receive any intl text, I’ve tried to contact couple friends in another country to send me intl...
Comments United States Mobile & Cell Phones

Cricket Wireless

Posted: 2007-08-26 by Damian Pamplin  [send email]
Shotty phones shotty service
Complaint Rating:  0 % with 1 votes
It seems almost impossible in my area to find a Cricket store that is actually open during the actual posted times. My bill was due I was out, needed to pay my bill and see about a replacement phone and five different locations were closed during posted operating hours! I have never had a...
Comments United States Mobile & Cell Phones

Cricket Wireless

Posted: 2006-10-12 by Lorna  [send email]
Incorrect billing
Complaint Rating:  80 % with 5 votes
Cricket Wireless - billing incorrect, Cricket 800 number was disconnected, another time it was a phony number.

I have talked with several Cricket Phone users and have heard the same thing from them that I am having. They tried endless times to have things corrected, going to the...
Comments United States Telecommunications

Cricket Wireless - California, San Diego

Posted: 2008-10-24 by sportyinc  [send email]
Problems with Cricket Wireless
Complaint Rating:  0 % with 1 votes
I received an email from Cricket Communications advertising their new Cricket Wireless service.
I wanted to learn more, so I went to their website:
[url=http://www.mycricket.com/cricketdatacards/details/um100usbpromo/?CMP=EMC-20081023bbnewpr&attr=mainoffer]Cricket Data Cards...
Comments United States Internet Services

Cricket Wireless - Utah, SLC

Posted: 2008-03-04 by janelle  [send email]
Crappy service!
Complaint Rating:  86 % with 7 votes
I have had a cricket phone for 4 months now. The other day the phone dropped my calls 6 times in a row i tried calling costumer service and the automated system says they are all busy, instead of putting me on hold it cycles through the automated system over and over... finally i call from...
Comments United States Telecommunications

Cricket Wireless - Indiana, South Bend

Posted: 2009-07-25 by   Mode25
Broadband very Slow and Limited
Complaint Rating:  100 % with 1 votes
I would like to warn everybody about the Cricket wireless broadband deal.First of all if you like to watch videos on the net like youtube or whatever, their service won't last you more than 2 days because they have a limit on how much you can download or stream I think it's around...
Comments United States Internet Providers

Cricket Wireless - Colorado

Posted: 2009-06-10 by   bonnilass
Hidden Fees & Lies
Complaint Rating:  100 % with 3 votes
As submitted to Cricket,
Please note right up front…I am not happy in this correspondence. I certainly don’t want to hold any one person responsible for my anger but it’s there.
I started my services with you in January, against a great many peoples’ advice....
Comments United States Mobile/Cellular Service Providers

Cricket Wireless

Posted: 2009-05-27 by   notacomplainerbut
False advertisement and theives!!!
Complaint Rating:  0 % with 0 votes
This should be illegal!! Where are the FBI agents?? This service can get on TV and advertise to everyone DURINT THE BIGGEST RECESSION that our country has ever seen. I think this company is the worst, especially because they used a free month and low cost to everyone when they know people were...
Comments United States Mobile & Cell Phones

Cricket Wireless

Posted: 2008-03-21 by allyson  [send email]
Billing errors!
Complaint Rating:  100 % with 1 votes
My phone bill is always wrong. I had 2 phones on my account. One was stolen and i reported it and had it taken off my account. The next month it was still on my account and they were saying that i still owed a $40 balance from the month previous. Which is impossible because if you do not pay...
Comments United States Telecommunications

Cricket Wireless - Texas, Rio Grande City

Posted: 2009-06-22 by   paul766
shotty service
Complaint Rating:  0 % with 0 votes
what ever you do please be leary of cricket wireless really bad buisness practices. no contract dont believe it. they are very decietful. the only way you can get a hold of custamer service you have to act like you dont have a social security number or driver licence if they think you are an...
Comments United States Telecommunications

Cricket Wireless - Texas, Houston

Posted: 2009-06-02 by   Eleanor.Herring
Billing
Complaint Rating:  0 % with 0 votes
I had crcket wireless service i Call Apri4 to dissconnect my services . in June Cricket withdraws over 150.00 from my account without my Aurthorization i stop my services, So why did they take that large sum from my Debit Master card !! i been calling and to no aveil i cant reach no one but...
Comments United States Mobile & Cell Phones

Cricket Wireless - Illinois, Chicago

Posted: 2009-05-11 by   CHilo
Misrepresentation and hidden fees
Complaint Rating:  100 % with 1 votes
THEY DON'T TELL YOU THAT WHEN YOU CHANGE A PLAN, YOU GET CHARGE 15 DOLLARS FOR EVERYTIME YOU DO IT. I CHANGE THE PLAN ON 2 OF MY PLANS AND GOT CHARGE 30 DOLLARS WITHOUT ANYONE EVER TELLING ME THIS!!! BE AWARE, THIS IS FRAUD....
Comments United States Mobile/Cellular Service Providers

Cricket Wireless - Tennessee, Powell

Posted: 2009-04-24 by   s.duerson
Poor Customer Service
Complaint Rating:  100 % with 2 votes
Cricket Wireless should be renamed Cricket Useless, This compant must not have protocol or work proceedures, First i added a line then wanted it disconnected so we called *611 to have it disconnected and they said it was paid untill the 19th and they would discontinue service on the 19th and...
Comments United States Products & Services
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