Cricket Wireless
reviews and complaints

As a potential customer considering Cricket Wireless Auth Retailer, it's important to note the mixed experiences shared by customers. While some customers appreciate the affordable rates and friendly service received at certain locations, others have faced challenges with customer service, billing errors, and network issues. It seems that there is room for improvement in ensuring consistent service quality across all aspects of the business. Before making a decision, it may be beneficial to weigh these factors and consider your specific needs and expectations.

I would like to say I'm very happy with my service. I went to the cricket store in Tuscaloosa alabama highway 69 south the sweet lady that worked there Indya was helpful & she is a very sweet young lady & takes her job very seriously. She is pleasant to talk to & very helpful. She deserves a raise. It's hard to find people like her anymore. I give this location & miss Indya 5 or more starting. God bless the sweet & helpful lady.

Luz is an amazing worker, she was so kind to us (and my son).
Also she remembered my boyfriend and I, she was smiley and funny and was just very informative. She knew what she was talking about for sure! I am so happy she was our helper and we are so grateful that she remembered exactly what we were going to be coming back for today! She is so sweet and I hope to get her every singe time we come back in to pay our bill Some of the best customer service I have ever had. Thank you missy!

I want to give Jackie & Sam a Shout out at the store 1678 W 4100 S Salt Lake City, UT ***. Jackie is an amazing manager at this store she helped me get a new phone with a really great discount! And today was Sam's first day and he did very well. Jackie helped me out by giving me a really great discount on a new phone Thank you Jackie & Sam! It really made my Friday to leave with a new phone i really needed it. I would recommend this location to have Jackie & Sam to help you with your phone needs. Thank you again.

My friend told me about cricket phone, I went to Mt. Pleasant, Michigan and the girl was not so nice with me. I told my friend about the experience and she told me to go to Greenville, Michigan, after waiting 25 days I went to Greenville office and meet a super nice person named Candice, she help me transfer my phone number from straight talk to cricket, made sure know all the cricket policy's and what a great phone service cricket is. I had the best, no the greatest experience with any phone carrier. Candice was very helpful.

Cricket after tearing up a phone on my account, then refusing us upgrades we could afford, thanks to their bait and switch scheme. Display phones under $100 then refuse to sell them, "we only sell phones priced $100 and up" several reps told us that. One [censored] said "pay $100 for a phone and it will last you 100 years" I told him he was an idiot. Let's see hmm $375 plus taxes and fees to stay with Cricket or $90 for service plus taxes and fees plus 3 free $150 phones. Total cost $150. Yes, we switched to Metro PCS and you should too!

Im a trucker i had t mobile for 10 years bad coverage on back roads with t mobile i switch to cricket wireless no drop calls coverage where AT&T i went area t mobile has no coverage cricket wireless works grat plans i can get customer service great dial 0 to talk to live person im owned a business with cricket wireless i have coverage i keept my t mobile phone gsm Samsung galaxy s8 active works 100 % better on cricket wireless i kept my number also i have 4 lines business account with unlimited data $190 month its worth price ( cricket wireless great company)

I was told by the warranty company i needed to do two extra step to get my. Replacement phone. But ms. Anxora Addison called the company and gave store number and explainwd my. Situation. I was given wrong info and she walked me through it all. I was told they may have the affidavit i needed come to find out i dont need one. She was very help. I was very worried that i didn't look for application to compleye the paper wrk correctly. She was great.
And she help me with selecting the right phone for a additional line she wrote dwn everything i am older and forgetful. Thanks ms Andorra

I was 2 days late on bill. I went to the cricket store and was told I would have to have a new phone number and they did not tell me I would have to re-apply for ACP again,that was in May at the same time I signed up for auto pay. In June I was billed $90.00 it was removed from my account when it should have been $30.00. I called to found out they never cancelled the old line and was charging me for 2 lines instead of one and they had removed the ACP account. I call customer service and was told there wouldn't be a bill for 2 months, but that was wrong. I got another bill. I called again and was told to contact my bank, I did. The bank put the money back. Now my phone has been turned off and they are saying I owe $70.00. If they don't get this right I will contact my Attorney General. The customer service is terrible.

I went to Cricket to purchase a new phone. I already have Cricket service. It was very crowded on the Saturday I went and had to wait in line ***@5-10 minutes. Numerous people kept coming in. I met with Johnny. I am older, very technically challenged and get frustrated easily with technology. Johnny walked me through all iPhones available. I am on limited income and he did not try to upsell me to a more expensive phone. He asked many questions about how I use my phone. We finally selected a phone. He guided me in purchasing a case and screen protector combination which saved me a lot of money. In transferring my data from my old phone to my new phone, I forgot my Apple ID and started to get very impatient. Johnny calmly stated he would guide me through the whole process which he did. It took almost 2 hours to transfer all my data. I have trouble standing and Johnny found a chair for me to sit on while it was transferring. It took a lot of time but he kept helping other customers but kept coming back to me stating how the transfer was progressing and how much time was remaining. It finally was completed and I left the store to discover my apps were not downloading. I returned to the store very frustrated at this point after all the time I had spent in the store. Johnny helped me again by resetting some things on my phone to get my apps to download faster. THIS is why I continue to use Cricket. Your store was slammed on this day with 3 employees working but each customer was given undivided, individualized attention. I was never looked down upon for my lack of technology savvy but supported and encouraged through the whole process. Unfortunately, customer service is a dying art in today's retail sales market. NOT the case at this Fond du Lac location. Kudos to Johnny and the Fond du Lac team. This was superb customer service and I will never go anywhere else for service but Cricket. Keep up the good work. Fond du Lac is a leader in providing help to ALL kinds of customers!

I am enrolled in the ACP program do to a low income at the moment, on November 2023 the bank detected unusual transactions on my accounts so automatically blocks everything, my cricket payments are due on the 20th of each month so by that time i have this bank issue and i am trying to pay with my cricket application already logged in and trying to enter another payment method and this trash is asking me for my password and pin to make changes or make the payment, i always forget a lot of things because my personal problems that i am going through right now and then i try to talk to somebody by calling 611 with my phone but just the automated voice system and the same questions were asked, and when I used my wife’s cellphone and called 611 automated system came up and I was able to make the payment without any problem just following the steps entering my name and card information and it went through without asking for any pin or password, four or five days later I called 611 to make a complaint about this nonsense (if I am in my app on my own phone this trash don’t accept my payment but using a different phone it goes thru right away) but they were just giving me the run around.

In my opinion I think they do this on purpose to over charge and to take advantage of people I’ve been a customer for over seven years without missing any payments and this is how they responded to the minimum mistake and they have to do this when I am broke do to a disability, this is not fair they stole $20

I paid my entire bill ordered a new phone with a new line. Double checked with them that they sent it to my new residence instead of my old. They assured me it was coming to my new address. It was wrong. They sent it to my old address. And it was returned. Now they turned my service off demanding that I repay my service to start over from today except it's not due yet and your not I'm not getting these couple of weeks plus 4 more. So there taking my already paid service away. Claiming they did a payment reversal that my bank statements do not reflect. And that's because I didn't get it. So they won't refund any of my money or turn my services on. Basically robbing me.

Call 1800 cricket on 1/21/22 @ 2:29pm, to make a 2nd bridge payment on my account. The business was closed, so decided to go back and used the automation service to make the payment. because if you don't pay by 11:59pm YOUR SERVICE IS OFF AT 12.05AM!

The instruction is listed below in a text message the system sent me.

The system ASKED me if I want to pay full amount of $68 or make a 2nd bridge payment. I press option 1 for 2nd bridge payment and the SYSTEM told me what to pay ($35). Which I did plus $5 for the auto service. so on TODAY 1/22/24 @ 10am, my service is off. I call the1800- # again and was told the system took my payment as a REGULAR bill payment. which is not a complete payment of the $68.

ITS NOT MY FAULT HOW THE SYSTEM DECIDED TO APPLY THE PAYMENT. I know I chose 2nd BRIDGE payment. NO MANGER CAN TURN MY PHONE BACK ON? They are asking me for the FULL payment today. If I had it, I would have PAID IN FULL ON 1/21/24.

I have had a credit balance of $114 dollars with cricket wireless since September 2020 and I have also been enrolled in the Affordable conductivity plan and eligible for lifeline before that.I called them the last 3 months to give them and ACP application ID # approval 3 times due to the numerous email and text reminders they send to recertify.My last call was in October 2023,I rechecked and verify they had all the billing approval information and everything was verified but hem and they resurgence they had everything they needed for the next 12 month

Greetings. On the 18th of this month, I paid my bill in full. $60.00. On the 19th, my service was disconnected and I was told my bill was not paid. The transaction shows up clearly on my bank statement. I tried to contact by chat and phone endlessly and gave up. I paid $25.00 towards Bridge Pay just to get my service back. I finally got someone of the phone today and he insisted that my payment did not go through on the 18th. To avoid getting disconnected again today, I put another $25.00 towards bridge pay. What is going on?

Bought a phone and had it registerd and atavacated at the store lady put box in bag said your ready to go got home started to put phone on charge there was a cord with no charging device.Went back the next day they said had to buy charger seperate cost me wear and tear on vehicle.Still havent got a charger had to borrow a friends hell of a company hugh.

Help me to understand something. I could not pay the full bill of $110 so I signed for partial payments. To set up bridge pay, you must pay $70, then $50 7 days after. Ok cool. But I Hurricane Idalia was in my direct path where I live and I asked for an extension which in turn the customer service rep say, I would need to pay an additional $70. I said, "Sir, my remaining bill is $50 so why would I pay and extra $70?" He said sorry ' I don't make the rules" and processed to speak in another language. I said so if I pay the extra $70, I'm paying more than what my bill is so I should get a a credit, he says no. So my question is, where is the extra money going and why is there no corporate number for these types of calls instead of it going overseas? I feel that policy should be changed, but again there is absolutely no one to talk to.

We have been using this service for years now and have NEVER once been late on a payment. We have our payment set up on auto pay and the card we used was exp., we received a message from Cricket letting us know. This was 2 days before the payment was due, as soon as I got the message, I updated the card information. Got a text message from Cricket saying the Auto Pay for acct. is complete of [protected]... This morning 8/23 we woke up to having no service and our phones shut off. We had to pay a reactivation fee to have our service turned back on and our payment was not LATE! I called and got hung up on and then chatted and was told they couldn't do anything; we were late they say even though we were not. Shopping for a different service after this.

I have been reaching out to Cricket Wireless for copies of my previous Billing & Payment History for 2023 and have been told that because I am no longer an active client, I cannot have them.

I have called their Customer Support Line.

I have used their chat feature.

I have walked into a store.

I have emailed [protected]@cricketwireless.com

I have emailed [protected]@cricketwireless.com

All I want are copies of previous 2023 bills. Financial file retention policies are not being adhered to at this company.

The last four months of cricket service has been the worst I've ever had, It has

1... Dropped calls

2...Unable to make calls

3...Continues to lose signal

4... Constantly buffering

5...Takes hours to load a 10 minute video

6... Constantly flagged OFFLINE

7...Have reset system over 20 times, Same results..

8... Purchased 3 different Sim cards, same results..

9... Purchased New Phone, Same results..

10...Called 611 many times, Same results..

Still I've gotten no satisfaction from any customer service representative, and only credited for one Sim card...

Next month I'm switching to a competitive carrier and will never recommend cricket service to anyone...

I've being a customer of crickets for over 5 years and after the first time I needed payment assistance last month on my bill and I did a bridge pay which is two payments customer service rep told me to pay $20 right then and then I would need to pick up the remaining 50 which would end my brief pay my balance in full I did that my phone's been shut off three times now my phone is suspended due to non-payment I paid two payments I paid my account when how the app I went to the store locally I've called customer service this has been going on for 3 weeks I did bridge pay which is ridiculous I'll never do that again and I paid my payments on time and then my services are still suspended now y'all want $14 for me and activation fees when it it's not my it's not I didn't screw up when I made my bridge payments that at the store how much do I need to pay to finalize that I pay the amount and now my services are cut off two weeks later anyway I mean they turned them on as soon as I made the $50 payment but now it's off again you know I'm missing work I have healthy issues I can't call you know my auction place I need to like I want my services turned back on I don't want to have to go to another carrier import and get all this crap done I really just stay where I've been but y'all need to do right by your customers please help me. Amanda Lowery [protected]