Complaint Rating:

I set up a bridge pay on Saturday Oct 13 for me to pay $20 on Monday the 15 and the rest of my balance on that Friday the 19th. I called Monday and spoke to a woman with very bad english and submitted my payment. It took forever, after about almost 10mts she tells me that her screen just went...

Complaint Rating:

I have had a Cricket cell phone for 4 months. The day I purchased the phone I was supposed to be given my first month of service for free with the cost of the phone. That day, I paid Cricket $229.00, then the charged me AGAIN without my authorization. When I called to complain, they said...

Complaint Rating:

I HAD CRICKET SERVICE FOR MY DAUGHTER AND I HAD THEM AUTOMATICALLY TAKE IT FROM MY ACCOUNT EVERY MONTH. IT WAS SUPPOSED TO BE TAKEN OUT ON THE 15th FOR 50.00. THEN ONE DAY THE PHONE DOES NOT WORK AND I CALL AND THEY SAID I OWE 1- 1/2 MONTHS. THIS WAS ON JUNE 17. THEY TOLD ME THEY HAd A COMPUTER...

Complaint Rating:

The problem that I am having is; I purchased a phone for my son that is in school in Indiana and I live in Houston, TX. I wanted Cricket to put my son’s phone and my phone number on one account so that I could pay for them both at one time. That was apparently too hard for Cricket to perform...

Complaint Rating:

Well I contacted cricket customer service at *611 in Feb. 09 to confirm a payment on my account and was told to pay a specific amount.I did just that to be disconnected.Well then when it happened I then contacted *611 again and explained what I was told.They then told me that I had to pay another...

Complaint Rating:

I had my phone shut off because i'm a single mom of 3, and don't always get child support on time. But anyways i called in and said that i woould be in on friday to pay my bill, the operator said that's fine, i didn't make it to the store in time to pay it. so i got up there...

Complaint Rating:

Cricket is the worst phone company in the world. Their phones DO NOT work. You can't get service, that's why it is unlimited. I live in KC, not in no man's land and this phone company does not have service. How many bars? One is a miracle. If you go outside a metro area by 10...

Complaint Rating:

They have the most stupid policy I have ever encountered when it comes to paying your bill. They charge you something like $3.00 if you walk into the store to pay your bill. I have never heard of a company that charges customers a fee for paying their bill on time. I asked the clerk at the local...

Complaint Rating:

My Cricket cell phone was stolen in a resturant in Portland, Oregon on 5/7/2009. I called Cricket to notify them of my stolen phone. I spoke with Ann from Cricket and she was very nice and helpful. She transferred me to Best Signal Insurance to receive my Claim Number. I spoke with Sharon from...

Complaint Rating:

Irritatin commercials. I have to mute the television every time I hear one come on. They have taken a great old song and totally run it into the ground....

Complaint Rating:

This is the poorest excuse for a cell phone company ever. Their service sucks. Their customer service is a joke. Why are they all from INDIA? Why can NONE of them speak English? Even in the Cricket stores, they are all foreign. And here is my biggest bitch with them-why do they accept CASH ONLY???...

Complaint Rating:

Cricket sucks! I set up a $40-a-month package and they've been charging me $50 per month. I thought I had had some roaming charges. Turns out they had actually set me up on a $50 a month package. Despite my complaints and their assurance that the problem was fixed, it wasn't. Finally,...

Complaint Rating:

This is absolutely the worst company in the world! There are 1-2 hour over the phone waits! Absolutely no department to file complaints with. When you finally get a representative they give you another 800 number to call for your specific complaint, another 1-2 hour wait. The phones are trash...

Complaint Rating:

Cricket cell phones may have cheaper calling plans but they have the WORST customer service. The only way to change or cancel service is by calling 1-800 cricket . But expect to spend anywhere from 1 to 2 hours on hold. It is by far the worst customer service you will EVER receive, And if you...

Complaint Rating:

A warning about cricket. I have always paid my bill on time. Cricket still sent me a text message telling me if the bill isn't paid, the service will be shut off. Who wants the hassel of calling them all the time, when you have paid your bill. I would call them and they would say yes they...

Complaint Rating:

My name is jennifer updegraff, I paid my bill wednesday for $101.00 and my bill was only $88.OO and they took 204.00 off of my card. I ask for the extra money they took and still have not gotten it yet so please help me that was my kids christmas money. thanks! jennifer...

Complaint Rating:

they have overcharged me 2 times once saying that a 80.00 payment was returned frm my bank when the payment was a cash payment.. the 2nd payment was a 50.00 payment for which I took my reciepts and bank statement neither problem was resolved. the people who work foir cricket are a huge joke!!!...

Complaint Rating:

I went in the store in Gladstone MO On Englewood. The sales rep was a young guy who called me a Nigger.

I have been calling cricket customer service since this happened at 10 am and no service rep has answered the phone....

Complaint Rating:

I WENT TO SEE WHY MY SONS CELL WAS OFF THERE IS A CRICKET PAYMENT CENTER ON KERNSVILLE RD THEY WHERE VERY RASES AND SO I WENT TO THE STORE ON sILAS cREEK THE LITTLE CHENNISE R MEXECO GUY SAID U PEOPLE JUST WANT SOMETHING FOR NOTHING YES I CAME BACK WITH I HOPE OBAMA WIN SENT U PEOPLE BACK WHERE...

Complaint Rating:

they charge cricket custmers twice as advertised in the comercials for broadband wirelless i was double billed for the use of the broad band services the will not fix the problem at all
not satisfied with services...