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Cricket Complaints & Reviews

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Cricket - double charging

Posted: 2014-08-17 by    Lexidell46
Complaint Rating:  0 % with 0 votes
I paid for my boyfriends phone one time and they kept taking it out of my account. Every month for 2 years, then when I started to make complaints, they started taking it out 2X every month. I finally got a hold of some one and had the it finally removed from my account which the phone never was, They told me I could have his phone blocked off of my card I repeatedly asked if it was not going to effect my phone and they said it would not. Come the next billing cycle they blocked my debit card for my account also. When I asked why they told me they should have informed me that my card is permanatly...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

Cricket - Prepaid pay

Posted: 2014-05-12 by    johnny Barako
Complaint Rating:  0 % with 0 votes
I was overseas from April 4th until the 29th and was unable to use their services. l paid a "bridge pay" payment on the 2nd of May then the remaining balance after 7 days. And surprise, surprise, l had my phone cut off this morning because of unpaid telephone bills.
Firstly: the phone was a PREPAID account. PREPAID!!! GET IT!!! YOU PAY WHEN YOU USE IT!!!
Secondly: l was unable able to use it because l was overseas, and their C****Y service does not cover roaming or overseas usage.
Thirdly: The customer service lady was apologetic as she can, like reading a book.
Complaint comments Comments Complaint country United States Complaint category Products & Services

Cricket - system reads dormant

Posted: 2014-01-28 by    brenda kay N
Complaint Rating:  0 % with 0 votes
wire modem not working called company on phone with them for over 1 hour they told me they were going to look into and call me. 3 day have passed no return call and no offer to replace my 60 dollars that I just loaded into system....
Complaint comments Comments Complaint country United States Complaint category Laptops / Notebooks

Cricket - Impossible to pay Bill on line for over a week

Posted: 2013-11-03 by    Cheylan
Complaint Rating:  0 % with 0 votes
Last week, on 10/30, I started trying to pay my cricket bill on line. It is not Due till 11/5, but I pay the rest of my bills at that time. I filled out the website like always, and clicked Submit Payment, and got an Error that no payment amount had been selected. I cleared cache, deleted cookies, and tried again, making sure to select a payment amount and have it show in Total Payment.
Same error. Tried on the 31st, the 1st, and then on 11/2 when I tried again, the website wouldn't let me me log in at all. Tried to register as a new user just out of curiosity, and the website said my...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Cricket - Kansas - payment

Posted: 2013-10-11 by    halisore
Complaint Rating:  100 % with 1 votes
Cricket wireless will not allow me to pay my bill with my debit card. They are saying its an issue with my bank. I have called my bank for the last three hours and have talked to the bank manager. The bank manager has said there is nothing wrong with my debit card, its on Crickets end. I called Cricket back, talked to a manager, a specialist, refreshed my card information and these people still wont except my card to pay my phone bill. In result, my phone is shut off and Cricket is telling me to drive two in a half hours away to talk to a store representative about my problem. This is ridiculous....
Complaint comments Comments Complaint country United States, Kansas Complaint category Credit Cards

Cricket - Oregon - Unauthorized increase in monthly bill

Posted: 2013-05-05 by    swilley
Complaint Rating:  0 % with 0 votes
Cricket decided to increase my bill by 8.5% with no prior notification. They are still advertising the cost of my plan as what I agreed to (without the additional admin charge they decided to add). You cannot send them an email to complain and Customer Service is reading from a script and doesn't get it....
Complaint comments Comments Complaint country United States, Oregon Complaint category Mobile/Cellular Service Providers

Cricket - fraud

Posted: 2013-03-11 by    edge69691
Complaint Rating:  100 % with 1 votes
The latest Cricket scam involves the cricket cell phone company committing fraud by Illegally shutting off the phone service to people's phone after the bill has clearly been paid in full!!!
This has happened to me twice now since the 1st of march & it's now march 11!
The 1st time I called Cricket to find out why my service was disconnected, The UNEDUCATED RETARD that answered my call attempted to FLAT OUT LIE & tell me theat I hadn't paid my bill even theough I made it known that I had proof that I had paid it on the 1st of the month as I always do and that I had PROOF!
Complaint comments Comments Complaint country United States Complaint category Scam & Fake Checks

Cricket - Arizona - UnExplainable/Uncorrectable Auto Top-up Failure and Service Expired

Posted: 2013-02-22 by    Barelybipedal
Complaint Rating:  0 % with 0 votes
Copy of an email I sent to: Compliance@cricketcommunications.com

Email was rejected as "Undeliverable":
"Delivery has failed to these recipients or groups:
compliance@cricketcommunications.com
Your message can't be delivered because delivery to this address is restricted."


In the fall of 2012 I signed up for the $25 Paygo plan and enrolled in the AutoTopUp service. The phone is a dedicated emergency/roadside assistance communications unit which lives in my vehicle and is only turned on or used while the vehicle...
Complaint comments Comments Complaint country United States, Arizona Complaint category Mobile/Cellular Service Providers

Cricket - Arizona - Customer Service

Posted: 2012-11-07 by    change we can beleive in
Complaint Rating:  100 % with 2 votes
Getting through to a person at Cricket is next to impossible, it is an aweful experience. Their IVR is hopeless. People need their phones, I paid my bill on 11/03 and have a text msg from them confirming that I did, it shows up on my bank statement as well. I cannot make a call because they claim that I haven't paid the bill.
I'm done with them....
Complaint comments Comments Complaint country United States, Arizona Complaint category Mobile & Cell Phones

Cricket - liars and thieves

Posted: 2012-10-19 by    ashleynf84
Complaint Rating:  0 % with 0 votes
I have a Sprint Samsung Epic 4 G so I came to cricket since they claimed my phone would work on their network. I paid $40 to have the phone flashed to cricket. I was told the flash would make the phone fully functional and I would never even notice it had been flashed. When I got my phone back after the flash I was told I had a new text app I needed to use, lie #1. The cricket rep called the cricket store from my phone and checked the internet, it worked. The next day I sat at home all day and my phone never rang. That evening my friend came over to my house and told me she had been calling all...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Cricket - Texas, San Antonio - cant get an agent on

Posted: 2012-06-12 by    daniel roman
Complaint Rating:  0 % with 0 votes
i call 611 on my cricket phone i get a recorting and select some options so i select all the options and get the same result to go and visit a cricket store to resolve my problem, then why i get to choice but no agent at all the service on this company really the worse in the business you should check it out get a cricket phone and try to get an agent on the phone good luck. my biggest complain is this company is so big and a real bad service why does it get away with this. i will have to force my changes to another company at least they will answer my concern of the service i will get not like...
Complaint comments Comments Complaint country United States, Texas, San Antonio Complaint category Mobile/Cellular Service Providers

Cricket - faulty phone

Posted: 2012-06-11 by    blvnyrslf
Complaint Rating:  0 % with 0 votes
On March 17, 2012, I got a Cricket cellular account. Since that time, the phone has not worked properly.
When I took this complaint back to the store, I was told to take the phone to the Cricket authorized store to get the
warranty service which I pay an additional $5/month for. I emphasize that the phone was faulty out of the box.
When I went to the other store, I was treated rudely and told that I needed to pay $20 as per the insurance agreement.
But, the phone is brand new; they stuck to that policy. I went back to the original store because I had also been overcharged.
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Cricket - Ohio, Dayton - service

Posted: 2012-05-18 by    fowens38
Complaint Rating:  0 % with 0 votes
I made a bridge request and I tired to make my payment online but it would not go through so i went to the store on 05/15/2012 and made a 54.00 dollar payment mind you that i still need to make my 78.18 payment so i went to the store on 05/18/2012 and made a 78.18 and they turn my service off i can not believe it and they are asking for more money...
Complaint comments Comments Complaint country United States, Ohio, Dayton Complaint category Mobile & Cell Phones

Cricket - North Carolina, Charlotte - Trying to pay my phone bill

Posted: 2012-04-21 by    Ronnie Ward
Complaint Rating:  0 % with 0 votes
I tried to pay my phone bill today and waited in line for 30 minutes while the cricket worker was on the computer with a Spanish lady. There was only the three of us in the store. I only needed to pay my phone bill and when I asked her if I could just pay my bill she got really nasty so I said f*** this and started to leave and the cricket worker who was supposed to help me in the first place came across the counter and called ME a bitch and locked me out of the store and flipped me off. She is a Mexican woman only concerned with the Spanish people and if my phone gets cut off today there will be...
Complaint comments Comments Complaint country United States, North Carolina, Charlotte Complaint category Other

Cricket - Utah - Ripped me off

Posted: 2012-04-17 by    N Clement
Complaint Rating:  0 % with 0 votes
I am an American serviceman living overseas. On my trips back to the U.S. I have reactivated a Cricket mobile phone so that I can have a cell phone while traveling in the States. On my last trip, I reactivated the phone online and paid $25. The plan as well as the receipt said that this payment of $25 included 300 minutes. However, the $25 only reactivated the phone. In order to get minutes on the phone, Cricket wanted an additional $25. The information on the website for phone reactivation is misleading. I called Cricket to get my money refunded and they refused. I took a sledgehammer to my phone...
Complaint comments Comments Complaint country United States, Utah Complaint category Mobile/Cellular Service Providers

Cricket - North Carolina, Statesville - Cricket in Crossroads in Statesville NC

Posted: 2012-03-04 by    Understanding but still upset
Complaint Rating:  0 % with 0 votes
Just had the worst service ever, I give people the benefit of the doubt. Also, where the heck is Cricket’s customer service reps…..you can’t speak to anyone. I've been to this location a few times and always felt the manager/cashier was nice, unknowledgeable about the service, however she is pleasant. Went today ...had I known they closed at 6 on Saturday's I'd shown up earlier. I walk in and she says they are closed I asked what time is it? She says 5:54 and I ask would you mind just taking my payment really quickly? She says we're closed but moves to take...
Complaint comments Comments Complaint country United States, North Carolina, Statesville Complaint category Mobile/Cellular Service Providers

Cricket - Illinois, Chicago - lying store associate

Posted: 2012-01-26 by    medisin
Complaint Rating:  100 % with 1 votes
store clerk told me she is giving me accesories for two phones for only $10 and there is an activation fee for each phone of $20 so she is putting those money together and I end up with $40 activation fee when I call company they told me there is no activation fee
So I will be trying to get those money back tomorrow morning...
Complaint comments Comments Complaint country United States, Illinois, Chicago Complaint category Mobile & Cell Phones

Cricket - Louisiana, Mandeville - loss of service

Posted: 2012-01-21 by    trinald69
Complaint Rating:  0 % with 0 votes
Hay everyone just a heads up don't use Cricket phone service we got 2 phones for our kids for Christmasd and they never opened them for 2 weeks we thought from the sales people the service would start from the date the phone was used (opened) well we were miss informed the service started from the date I paid so we lost 2 weeks worth of service on account of them being a gift under the tree!...
Complaint comments Comments Complaint country United States, Louisiana, Mandeville Complaint category Mobile & Cell Phones

Cricket - Texas - porting to another carrier

Posted: 2012-01-06 by    Rio Grande Advocacy
Complaint Rating:  100 % with 1 votes
I am sick to death of speaking Cricket people on the phone whose first language is not English; (I would guess Southeast Asia or India). The story ... MY cell number which was transferred from ATT to Pocket Communications customer several years ago, and then switched you Cricket purchased Pocket. In other words, I brought the number to Pocket, then to Cricket). Bottom line? This is not Cricket's number. I have been repeatedly lied to by several so-called Cricket representatives that the number "couldn't be transferred", "it will take several days", "we have an...
Complaint comments Comments Complaint country United States, Texas Complaint category Mobile/Cellular Service Providers

Cricket - Arizona, Mesa - warranty

Posted: 2011-12-11 by    Jwag
Complaint Rating:  0 % with 0 votes
I payed for a warranty on my phone. The phone screen went black on me and when I went to get phone warrantied they told me that I had to pay $20 to send back to manufacture. Now with that said why did I pay for a warranty that doesn't do anything . Now I have no phone. I need something done about this, this is ridiculous why pay for something and then have to pay more when something goes wrong. Customer service don't even help out they are a joke along with the warranty company they said it's all on Cricket to get the phone warrantied. HELP...
Complaint comments Comments Complaint country United States, Arizona, Mesa Complaint category Mobile & Cell Phones

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