Costco
reviews and complaints

On April 15, 2024 we purchased gas from your Commerce, California store using my debit card, as I do not have any cash at that moment. On April 17, 2024 thereafter, three unauthorized charges to my debit care were made, the amounts were deducted from my bank account. Luckily, the third charge was still being "Processing" and was stopped.

All the three charges on my debit charge were UBER *EATS. I had no other charges to my debit card after April 15, 2024 nor any transactions a month before. Thus, I immediately deduce that my debit card was compromised at your gas station in Commerce, California. At this time, I had called my bank and an investigation will be conducted.

I would appreciate that you conduct your own investigation in this regard. Customer protection is a priority too. Thank you very much.

Christopher Gumabon

I have been a member for many years. Kirkland signature bath tissue is something I have always been happy with. The last time I bought it was in November 2023. It’s not the same. It’s so rough that it makes me sore down there. I had to buy something from another store because I can’t use that anymore. I did considered other possibilities for the soreness but the bath tissue is it. I noticed you have a new soft tissue but it is not cost effective for me

Track your loss of sales for dogs and buns.

I spoke with a employee on Corp office phone. I explained my issue and she said "you've answered your own question, don't buy the dogs" I spoke with her at approx 12;15pm, if you care to investigate. Hopefully this isn't a new ATTITUDE towards whining customers because your such a giant retailer.

T. Robertson

My wife and I bought a dishwasher online on 11/25, picked today as the delivery, install & haul away date. ever since it's been ordered, even as of right now, it still shows today as the delivery date. I called them up this morning to find out what was going on as I have not received a confirmed time of delivery. I was told that the date was "rejected" in their system as a delivery date because they were booked full for today.

this was the first time buying an appliance from Costco and probably the last. now i know it's a third party and all that does the delivery/install/haul away, so I know it's not their fault, but at least the delivery company should have let me know right away that this was rejected due to a full schedule when we first ordered it. if it was a full schedule, then why was the date not blocked out when I picked today as the delivery date? I took off work so that this delivery/install could happen today.

I purchased a Samsung large Fridge on March 25, 2014 for $1779.99 on line Costco, Model # RFG297HDRS, S/N : 176843BF100408F, I thought that fridge will last a long time but, it stopped working on Sept. 15, 2023 ( it lasted for little over 9 years) which I find disappointing, tried to fix it but I was told by Fridge Tech that it will cost $3000 to $4000 to fix, I called Samsung and Costco to see if the fridge is covered under warranty, of course they said " no ".

I ended up purchasing another Fridge from Costco and they came and picked up my broken Samsung fridge.

I will never buy a Samsung product again because it seems their products quality is very poor

I made the decision to make the change from Verizon to AT&T in March after listening to a sales pitch at Costo. My phones were all eligible for an upgrade and the timing made sense to me. I was assured, and got it on a hand written piece of paper in writing, that after the first month, my bill would be $120.

It has NOT been $120. It has been $450, $190, $214, $190, $190 and $168 twice. I have called 4 times and spent no less than 30 minutes or more on the phone each time. Frustrating in itself. I have been assured repeatedly that the problem would be fixed, I would get all kinds of credits and it would get back to $120 per month after getting all the credits. Lies, Lies, Lies. I am at my wits end wondering how to fix this problem. My next step i think will be to go into Costco and make a scene.

I am writing this complaint on a insurance claim.Claim # [protected] .The first part of Oct. called Connect Ins. to have some one come out and look at my roof.They sent out a field ad.juster just to see if i had damage she said i did.She would get intouch with a desk adjuster.I was expecting someone to tell me what the roof would cost.When they did call she told how much it would cost me .She did not ask me if i wanted to start a claim.I was told it was a done and could not be stopped.So now there is a claim on my policy that i do not want because It is going to be $701.62 after deductible of $8,8883.00 And $6,199.91 Depreciation witch no one ever explained to me.I am writing you because the adjuster has sent me a check for $701.62 and said she can not stop that.Hope some can tell me why this could't be stoped. Thank you Joseph Green The adjuster Name isErin Lawler [protected]@afics.com phone [protected]

I feel so disappointed and angry. When I was approached by the AT&T representative, they made it sound like an excellent deal. Claimed we could still pay the same $85 for two lines we were paying with our carrier. Spoke about all of these discounts, which was supposed to save us money. Now..3 months later, the bill continues to go up..always seem as if they will address the issue and fix it, never do and had to wait 3 months of paying to switch to my daughter’s name to get the RN discount…not..never mentioned to switch the accounts there is a charge of $139.96 paid Oct 10, 2023 which I believed was our October bill, however, they sent an additional bill for $191 stating this is the new bill for October for switching the account. I feel like they are dubious and practice usury. Purposely mislead the public to trap you into a 5 year contract. I regret I even stopped to listen to their representatives.

Check was sent to headquarters in the amount of $186 to cover payment of purchases same month for Citi Bank by error. Instead of returning the check, it was cashed by someone in your facility at Wells Fargo Bank

As a result, I, the member. had to pay Citi bank for the amount due, your representative pocket the money and no one seems to care. Regardless of my calls, proof of payment - copies of check from my bank, no one has responded to my requests to investigate this matter.

I am out $186.00 (which on a fixed income as a 80 yrs. old senior citizen) is a great deal! Co contact me: so I may provide you with membership number, copies of cashed check, and numerous letters to your corporation!