Costco
reviews and complaints

Never been treated so badly EVER in a store! For 30 years I have been a member of Costco. I now live in both Arizona and Washingtion. I also own numerous rental properties (big spending potential, executive level member).

For 30 years, I have used costco for prescriptions and eyeglasses and have known that I can access both these departments without a card on me. Today I visited the Vancouver WA costco. My card was in Arizona. I was there to pick up a prescription but wanted to check to see if their metal shelving was in stock to justify waiting in line for a temporary card. One of the stores' front door persons actually followed me into the store and told me I either had to go straight to the pharmacy or I could leave the store, and she would escort me either way!

Needless to say, I was highly offended, especially since I watched her allow at lease 4 people through the entrance without seeing any ID before me. So, I did wait in line for my temp membership paper and then went to management to complain. the asst mgr, Brett, informed me that this is their new policy. In fact, even though it is the law that anyone is allowed to fill scripts there, they will not allow anyone into store without a card! How does that work?

And, think about it, if a visiting non-member sees an item they would like to by, then costco gets a new member! What is the value in expelling people from your store?

The asst manager then pulled the 'high rate of theft' card as a justification. Well, I asked if he thought only non-members steal? And, if they wish to address theft, then be my guest assigning staff to follow ALL customers, or perhaps hiring guards at your emergency exits, dah. But harrassing humans in your establishment is just not right.

As I see that this store has only earned 1 star with nearly 2000 complaints, hopefully this is a store issue, as I will not subject myself to this kind of treatment for any price going forward.

Dear customers of costco

I brought a lg tv from costco online and received it busted (as in unrepairable)

They would not even exchange it a big company as it it $500 is a lot of money for me a single person trying to survive in this economy in these days and times

This is disgusting please dont patronize

No good is going to come to this company for this

Order Number

[protected]

Order Placed

Jan 8, 2023

Membership Number

[protected]

I placed this order on Jan. 8, 2023 and was advised that it would be 5 days or longer for the order to come in and that they would advise me when it did.

When I went to my account and saw that the account was cancelled, I was furious. I waited all that time with a tire that was constantly losing air.

I have no idea of whose credit card information was on the order, but it wasn't mine. I use my credit card all the time at Costco.

I think it is very poor customer relations to cancel and order and not tell the customer it is cancelled. They emailed me my order so they had my email.

I am thoroughly disgusted with Costco not advising me of the cancellation.

I was very disappointed with Citi Costco Credit Card. Since Citi Costco Credit Card does have foreign transaction fee, I added to Citi Costco Credit Card to my Apple Wallet for purchase when I traveled to Canada, however Citi Costco Credit Card gave me so much troubles and kept declining transactions while I desperately needed despite I repeatedly gave travel notice. Citi Costco Credit Card customer service was even worse, the representative guy rudely hung up my phone while I was still speaking.

Having had my wife pick up some AA batteries, turned out there were some misplaced AAA in box which we ended up buying. Now, the return process of receipt and product comes into play. However, every time the return line is ridiculously long and a bunch of well meaning but over zealous Costco return folks take there sweet time getting around to folks. I gave up on the line, totally ridiculous process of returns costing me money, as a member and Costco as a company. So, Costco you need to wake up and fix this, online return or drop box /desks don't need people if you have authorized and scan return labels that customers can provide either QR codes on their phones. Take a look at Amazon Walmart or others, it's as applicable to your own business, people and time at those returns is costing you.

At this moment Costco is sadly looking like a Dinosaur company, or perhaps more topical 'South west airlines', lack of investment for customers paying your salaries is a real problem.

Fix the returns process, automate this and make this a smooth process.

Thanks.

I ordered and received three items of quit lozenge on 12/28/93. When I opened the box, I saw one of the items had the cellophane all cut up, and the individual rolls strewn all over the inside of the box. While the rolls do not appear tto be tampered with, it leaves very uneasy. I have no way to know if the product has been tampered with.

This is the second time this has happened

Costco has always had a strong image of being honest, trustworthy, and protecting customers with good prices, so I and my family buy most of my products from Costco.

However, I am writing this article to deliver it directly to the customer service team at the headquarters, or to the executive in charge of customer service at the headquarters, because I cannot stand still after receiving a very unpleasant customer service that occurred recently.

I would like to talk about the basic product delivery procedure and follow-up measures that are not properly followed for my purchase products that are still not properly handled.

To celebrate Christmas and our 30th wedding anniversary, I would like to tell you about a gift I prepared especially for my wife.

I purchased a washing machine of the model T16MT made by L* Electronics through the Costco Online web page on December 19, 2022, and received an email from COSTCO that the purchase process was completed normally. Order number: [protected].

And COSTCO said that it would take 2-3 weeks to deliver due to the high volume of orders. At the time of ordering, there were cheaper prices in other internet shopping malls and offline malls, but as a member of Costco, I decided to purchase through Costco.

However, on December 27, 2022, a call came from Costco. In a very businesslike tone, the agent explained that the washing machine I ordered had been discontinued and could not be delivered, and there was an alternative product. I was so embarrassed, but I was confused about what such a situation meant, so I asked the agent if the replacement product (T16BVG) has the same function as the product I originally ordered? And asked if the price was the same product. The agent said that it is a better and more expensive product than the one I initially ordered, but that it is a special discounted price, and that it would be nice if I could decide what to do right away. I asked for time to look into the product myself, but the agent said she would call back in 4 hours. I talked to my wife and checked the facts through the Internet and the L* Electronics sales department. The T16MT, which I first ordered from Costco, has not yet been discontinued, and there is no production plan as of December 27, 2022, but until December 21, 2022, the product was produced normally and shipped from the factory. I checked directly to the L* Electronics customer service department. My first question here is: "I placed an order directly through the COSTCO Web order on December 19, 2022 and received confirmation, so if Costco properly confirmed the order for products produced and shipped normally by December 21, my order should of course be processed normally." My second question is: "T16BVG, presented by Costco as an alternative product, is a newer model than 'T16MT'. Because 'T16MT' is the first production product in 2020 and 'T16BVG' is the first production model in 2021, but 'T16BVG' model is cheaper than the existing 'T16MT' product. Both of the two models have similar functions, but some parts of 'T16BVG' are cheaper and actually sold at a lower price of about USD 100 than 'T16MT' in the market. In fact, Internet and home shopping price data show that the price of the two products differs by USD 100. After checking all the facts, my wife and I made a complaint call to the Costco customer service department. The CS manager kept repeating in a very businesslike tone that there was nothing he could do about it and that I had to decide whether to cancel the order or get a replacement product. So, I told the manager that I couldn't forcefully ask for the product because production was no longer possible, but Costco should have told the customer (me) as soon as possible that the product I ordered on December 19th was no longer in production. In the meantime, the products with good prices were already sold out, and I lost the opportunity to buy them at a better price. In addition, I asked him that the product he suggested as a replacement is a cheaper product in the market than the model I ordered, so how he could offer me the same price. The manager's reply was simple:"I'm just passing on the answer from L* to the customer. There is nothing more I can do."After expressing that he was very puzzled, he asked a sarcastic question why I bought something through Costco. When I asked the manager why he asked that question, he said he was just curious. However, my wife and I were both shocked by the question, and questioned Costco's way of dealing with customers.

I ordered from Costco, not directly from LG Electronics. After I placed the order, Costco confirmed my order and informed me of the delivery period. The business process between LG Electronics and Costco is not my problem as a Costco customer. However, the Costco CS department is unilaterally forcing me, the customer, to cancel the order or receive a cheaper alternative product without asking LG Electronics to take responsibility for the order cancellation from the customer's point of view." Important questions remain here. I am really really seek an answer from the real Costco Executive who can give me my questions as. "Then, what does Costco do?", "Why do I buy from Costco?", "What values does Costco aim for?".

I ordered a sofa and loveseat online from Costco to be delivered to our other house 2 hours from our primary home on November 12, 2022. We were told it would be about 6 weeks to delivery. It ended up being delivered on November 28, 2022. It arrived damaged and the drivers noted the damage.

I couldn't get support in person from Costco at all so I had to process a return on line. The order was processed November 29, 2022 and a new order was placed.

There was no coordination between picking up the damaged goods and delivering the new goods. Costco told me it was two entirely separate companies. On December 7 an appointment was made to pick up the damaged goods by company 1 on 12/21/2022 so we have to make a special 4 hour round trip to be there for them to pick it up.

Also, on December 7 the new furniture was listed for delivery the week of December 26. You can't even choose a day its a lottery so you have to sit around based on their schedule.

I get a call today from the delivery company(12/21) to tell me they are coming to pickup the damaged and delivery the new. WRONG! The other company is coming today. They just said... "Oh..ok" Well you're scheduled for delivery teh week of the 26th for delivery we will call you some time that week. So 5 days out they still cant give me a day even though its been in their warehouse for a week and a half. So over Christmas week I have sit around to find out when they will show up for a product that was damaged at delivery. NEVER EVER again will I buy furniture from Costco. 0 customer service and completely disorganized.

me and brother went 12/20/22 to Costco in Hackensack Nj we were going to sign up and asked them for $60.00 card and deal on it. they said no deals. when we drove away my brother looked it up on phone it said 60 and get 10.00 g.c. for signing. So, I asked my brother were they going to keep gift card for themselves. I was a member for over 13 years, and this is how you treat your old members, I stopped when covid hit.

I am out of my blood pressure medicine and my die or stoke out because you send you prescription the slowest vehicle possible. You need to get out of the mail order prescription business or fix it, you are literally killing people waiting for prescriptions. And your customer service is worst, there is no way to get a person on the phone to prioritize shipping for a lifesaving prescription. I switched to online pharmacy due to covid, now I may die because of that decision. Here is my latest "stuck in the mail" live saving medicine information.

Tracking Number

92748901790230553000598400

Service

UPS Mail Innovations® Expedited

Shipment Weight

0.1600 LBS

Alternate Tracking Number(s)

[protected]

Package ID

[protected]

Package Sequence Number

[protected]

Service Request Number: [protected]

I ordered four tires on December 8 because they weren't in stock. At the same time, set up an appointment. They called to say the tires came in and to set up an appointment. I called back to say I had an appointment and to please advise me if they didn't have it in the system. No calls from Costco. Brought my vehicle in a little before the appointment time and they took my vehicle. After 45 minutes passed, they called me to tell me there were a few cars ahead of me and since I was a walk in, it may take three or four more hours. I went back to the counter and they "found" my phone call message and realized they never got back to me. Someone forgot to enter my appointment. When the vehicle was done, they gave me the keys and said the vehicle was in the parking lot.

When I got to the vehicle, the passenger window was wide opened and it was raining. My husband said the window button was not working and I went back inside to talk to the tire center. I asked why they never told me they broke the window when they gave me the keys. No answer. They said they open windows because of Covid protocol. However, no one ever told me or this is not posted on the walls, receipts or ad booklet. If you press the window button too long, you will damage the window regulator and motor.

I had to fix the window and it was over $1,000. I went two days without a vehicle. Was never offered a rental. Now, Costco is telling me through their claims center, Gallager Basset, that Costco is not liable. The window worked when I dropped off the vehicle and was broken when I picked up the vehicle.

Is this really how Costco operates?

Heart&Field item#1074586

This product was purchased at the Costco Metawa store

This is a concern about package labeling, specifically the nutrition fact, on the back of the package.

The package has two conflicting statements with regard to potassium.

One line says - Potassium 0 mg

Another line says - Potassium 170 mg

I went to Costco to order 2 items. They told me since they did not carry the item in their store, I needed to order the items on-line.

I did so on 12/8/2022 at 10:36am.

The transaction was completed, an email was sent to me with a confirmation code.

At 6:03 pm my credit card company alerted me to another purchase for Costco.com, which I did not authorize. Contacting my card service, they were unable to identify the charge, what was for, and only that it was done by costco.com.

I contacted costco.com customer service and was told in was an authorization hold. I don't even comprehend this since my card was charged and not declined. The gentleman who handled this call could not have been more apologetic, empathetic, and kind. He told me it would be refunded once the item was shipped.

The items have been shipped. I have confirmation and the cost $950.39 was not refunded to my card. Why would costco.com make an unauthorized charge without notifying me that this is customary? What if the amount defaulted on my card? This appears to be illegal and fraudulent. I have ordered in this manner before and have never had this happen. I had to cancel my card and declare the charges fraudulent and will take it up with the Better Business Bureau.

Costco provided no information regarding the size of the gas valve required at the range hookup location. Upon arrival the told me I would have to get a different valve because mine was the wrong size and they could not fix it.

I got a new valve installed and called costco to get installers back to install the range.

When they came they said they could not install it because they didn't have teflon tape to install the adaper in the stove and I would have to call them to have another team come back with the proper equipment. Now really? - this was their only chore and they came unequipped to complete it.

I gave them my teflon tape to use and they completed the install. However, I am not sure teflon tape is approved for sealing the natural gas adapter in the range.

They also didn't want to install the anti - tipover device on the floor.

They didn't level the range either.

I also had to have installers come back and finish the install of my washer and dryer. The removed a trim ring around the water connections and failed to reinstall it. They also failed to turn the water back on so clearly couldn't check for leaks.

Just poor service and no quality control.

Item number 168 55 78

Costco recently chage to a flat box of this rice. Along with the change in the box came a change in the product. When you microwave the product it also releases volatiles from the plastic easily smelled inside the microwave. How can this be healthy for the consumers. I have bought the old version they sold and never smelled the plastic eaven once.

Order number 297 east Vancouver #[protected] SE 1st Camas, WA 98607

1184862 Whole pep 9.95 A

1421540 STRWBRY SUND 2.49 A

1513226 kiosk LATTE 2.99 A

2 @3.99

1184753 CHICKEN BAKE 7.98 A

3. @ 0.69

[protected] OZ SODA 2.07 A

Tax 2.17

Total 27.65

12/5/2022 16:24 1086 [protected]

My child and I choked on not 1 but 2 screws from your ice cream sunday this evening i would like an explanation as the Damage cannot be reversed and is on going Due process Iam that Iam sure that this matter will be resolved and remedied prior to getting out of hand I have no problem showing the screws I also have pictures of the screws im sure they match up to whatever device they came from in your facility.

Authorized Representative

:Marvin-A-W:Jennings-Jr.

People we’re talking Hispanic and the guy was just giving them pizzas
Talking him into when they just walked up.
There was no order
People just shoving their receipts at him.
So many of us already waiting for an hour. 🥱
It’s my suggestion that you have a number call
It was so wrong
😑 I finally get up to the window after waiting in line 1/2 hour
He says come back in 10 minutes
I go walk two dogs and come back
And the window was swarmed
It’s so not fair
You should have a lit up number so it shows us who is next and that they don’t just give the guy a piel
The pizza crust was awful too
Just bad bad bad
A Manager needs to organize it
So many ANGRY 😡 people really complaining
It was the worst service I ever seen at Costco Food Court that I needed to say something!
Thank you
I called at 5:29 pm
Ordered from Chris he said 45
Minutes. He said Pick it up at 6:20 Pm
Waited in line to pay 1/2 hour
Left at 7:13 PM