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Choice Home Warranty Complaints & Reviews

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Choice Home Warranty - Service

Posted: 2015-08-26 by    Reviewer20867
Complaint Rating:  0 % with 0 votes
I am currently shopping for home warranties for my first home and have submitted for quotes for a few companies. Choice warranty was the first to call me back and I spoke with Ezra. I told him I was at work and could not speak and he said it would only take 30 seconds to complete the transaction. I asked him to email me some information and he said he did not have access to the internet (even though he already sent me an email) - just a tactic to keep me on the phone I am sure. I asked for him to call back and he did. In the meantime, I did some research and read some poor reviews so when he called...

Choice Home Warranty - Scam of service

Posted: 2015-08-24 by    Len Van Niel
Complaint Rating:  0 % with 0 votes
I paid for a year of service. The first time I went to use the service, it has been a nightmare. I have tried to get my garage door fixed for almost a week now. I have called and sent emails over 40 times with no resolution. They had me call two different service companies and neither returned my calls nor showed up. What kind of service providers are they using. That should tell you something about this garbage company. The salesman Elliot Morgan who sold me the policy told me to call him if I ever had a problem. He responded once and told me he didn't like me questioning the integrity of him or...

Choice Home Warranty - Claim Denied

Posted: 2015-08-17 by    Reviewer47050
Complaint Rating:  0 % with 0 votes
Purchased warranty June 29, 2015. Took effect 30 days later on July 29, 2015. On July 30, forced air fan in unit stopped working. Outside temps 110+ degrees during day here in Arizona. Choice sent out local tech who confirmed fan motor was out. Repairs estimated at $620.00. He called Choice and they denied claim because warranty had only been in effect 2 days. I spoke to Choice rep and he stated that motor was "obviously in process of failing before policy took effect." I told him I thought that was the reason for the 30 day waiting period. Asked for and received refund minus $50 administrative...

Choice Home Warranty - New Jersey, Edison - does not repair or replace acs or appliances

Posted: 2015-08-06 by    ISG
Complaint Rating:  0 % with 0 votes
My A/C compressor went out it was locked. The ac tech's report was normal wear and tear no rust. They said I didn't service the unit.

I have every year. last one was 5/04/15 I live in southern AZ, where it gets above 110 degrees They refused to pay said compressors should last
18 years. All A/c Manufacturers recommend replacement between 8-10 years depending on the climate. I plan to get a lawyer.

The A/c company they sent me last year said they owe him $3, 000.00 for labor and parts he used. He had to stop working for them. I paid 2200.00 for a new...

Choice Home Warranty - New Jersey, Edison - A/C Repair

Posted: 2015-07-31 by    
Complaint Rating:  0 % with 0 votes
BEWARE OF THIS DISHONEST COMPANY.

I have home warranty with Choice Home Warranty Contract#834706570 and recently filed a claim #54428520 for my Air conditioner
(Make: Bryant, MODEL : 561CJ042-A) when it stopped working.
The company sent the technician who diagnosed that the compressor had failed due to the reason "shorted to ground".

Normal life time of this A/C is about 12-15 years as per the technician and this A/C has been running for almost 19 years
which reflects the maintenance I do about the appliance.

But Choice Home Warranty...

Choice Home Warranty - Cancel policy retroactively when must pay for new washer

Posted: 2015-07-16 by    ZBearz
Complaint Rating:  0 % with 0 votes
This episode covers three months and two appliances. 1. When my washing machine broke they sent a repairman who said it needed to be replaced. Choice Home Warranty said they were sending me $299 to replace it! This was June 2015 - But it could not be replaced for that little money. They said $299 was their cost to replace it. Okay, where can I get the washer at your cost? "You can't" they said. You mean I cannot buy a washer for the price you say you pay for one? "Yes, that's right." They said. What a rip off! 2. So I bought another washer and waited for the check. It didn't come....

Choice Home Warranty - Nevada, Las Vegas - refusal to replace

Posted: 2015-06-30 by    acelt
Complaint Rating:  0 % with 0 votes
My oven stopped working in the middle of fixing dinner. The next day I called Choice where I had had been with for 2 years and explained the problem. The next day I had a service man out to take a look and he determined the control board was bad and it would take week to get the part. Next day I received a call from Choice telling me that the control board is not longer available and that it was only worth $180.00. They would not replace the oven as they suggest in their sales literature.
I have been paying $400.00 a year for protection and the first time they are faced with a bigger expense;...

Choice Home Warranty - Nevada, Las Vegas - Not covered

Posted: 2015-06-21 by    Nickolerealtor
Complaint Rating:  0 % with 0 votes
Bought choice home warranty and the first call was for plumbing, they charged me $60 for the service call and said the shower head was too large for the pipe, and it wasn't covered. I called a regular plumber, they said that wasn't the case and fixed it for $70.
Called the home warranty again for my AC and cannot get a person to take my call. 117 degrees outside. They are terrible. Had to pay a full year upfront and I got totally ripped off....

Choice Home Warranty - Customers and vendors

Posted: 2015-06-01 by    Ace Hi Plumbing
Complaint Rating:  0 % with 0 votes
As far as the customers they holders of home warranty policies, after talking to them about their plumbing issues and discussing with him what choice home warranty covers and what they don't cover, , , they all say they have been misled, not just one, but every single one of the 56 customers I have been in contact with through service calls from choice home warranty...
They will cover a garbage disposal replacement as long as I ( plumbing Contractor) pay for it out of my own pocket... They assured me that they will pay me within 90 days of my invoice... But after listening to their customers,...

Choice Home Warranty - Will not honor repairs as stated in Warranty

Posted: 2015-05-25 by    Unhappy Customer, MD
Complaint Rating:  100 % with 2 votes
BUYER BEWARE!!! This is the WORST home warranty company that I have ever dealt with. I have had this warranty since July of 2014. I called on 5/18 to have my air conditioner fixed. First, they couldn't get a technician to come until two days later. Then, when he came he said it was a compositor unit on the AC was bad, he replaced it (about $10.00) and I paid him the $45.00 service fee. When the house didn't cool down, I called him back and he would not respond. Called Choice Home Warranty, they said that they would send him back out. He now diagnosed the problem as a bad compressor and...

Choice Home Warranty - Fraud company

Posted: 2015-05-21 by    Angelia Ross
Complaint Rating:  0 % with 0 votes
We have had this company for 2 years this june. Have only had to use it once that they repaired was my garage opener. My freon has gone out for my upstairs unit. They have been out here to put freon in 5 times including last month april, no one asked the tech to check where the problem is so 4 days ago when we filed a request the tech came out yesterday late again no call to say when and why he was going to be late. He said that we needed freon and i said i know but it is time for a new unit. He then said that he needed to see where the problem was coming from really after 5 times. Checked it out...

Choice Home Warranty - Company doesn't pay claims

Posted: 2015-05-19 by    Marva Shelton
Complaint Rating:  100 % with 1 votes
I filed 2 claims on April 29, 2015, one for my broken front loading washer and the other for my oven. Let me just say they denied both, but the oven claim is where they really got creative. I was told that the technician reported that the control board of my oven went out. This caused the oven to malfunction while self-cleaning and catch fire. Get this they denied the claim based on the secondary fire (which is not covered) even though the technician reported the malfunctioned (brain). After I complained enough they offered me $91 to replace the control board of a totaled oven that the firemen,...

Choice Home Warranty - Customer Service

Posted: 2015-05-19 by    JAThomas
Complaint Rating:  0 % with 0 votes
Your sales representative Ezra phone number 732-947-5434 needs to take customer services classes. He's rude and very unprofessional to his customers. No wonder so many bad reviews on this company. I do not want to be associated with this company if they employ people of the nature. He hung up in my face! When I called him back, he picked up and hung the phone up. Horrible, horrible service and unacceptable!...

Choice Home Warranty - Missouri, Maryland Heights - Refuse to honor claim

Posted: 2015-05-06 by    D Anthony
Complaint Rating:  100 % with 1 votes
BEWARE! I know this company appears tempting because of the lower rates. I fell for it and got a major screw job. They will honor the small claims. But once a big one comes, they will flat out refuse to pay. You will hear one of these two excuses, "pre-existing condition" or "failure to provide proper maintenance". PEOPLE, PLEASE LOOK AT ALL THE BAD REVIEWS. And if that's not enough to convince you, even the NJ Attorney General is trying to shut them down. The company is owned by a group of slick, greasy East Coast lawyers. They have their local BBB in their pocket and will skirt any small...

Choice Home Warranty - Refused to pay the covered services.

Posted: 2015-03-24 by    Mr. Ali
Complaint Rating:  100 % with 1 votes
There was a leakage in our kitchen sink and bathroom sink. Called several times but no plumbing services would pick up the call they assigned to. One of them picked up and scheduled an appointment but never showed up. Finally I called Benjamin Franklin plumbing services and within few hours the guys came and fixed the problem and at the same time called and updated to Choice home warranty agents. I made a payment for USD 409 for the services. The agent then tells me that the charges are not covered by the policy and they will pay only 127 that too of their good will. I realized that this is all...

Choice Home Warranty - harassment

Posted: 2015-03-17 by    rochelle5
Complaint Rating:  0 % with 0 votes
fi started getting emails from this company in January 2015 I unsubscribed 25 times I've called the company at least 15 times asking them to stop sending the emails and yet I still keep getting the emails. If they were the last company on earth and I needed repairs I would not use choice home warranty. this company to me does not have any respect for people's privacy...

Choice Home Warranty - bait and switch

Posted: 2015-03-13 by    c8herub
Complaint Rating:  0 % with 0 votes
We all need to come together and form a class action lawsuit against CHW. I called CHW about many of my kitchen electrical outlets going out one by one. I told their Representative there are three GFI outlets in my kitchen, why I don't know, but the problem seemed to start with them. The last switch to go was the dishwasher outlet. They sent out an electrician who only looked at the GFI outlet although I told him about the other outlets that don't work and told him about the outlets for the electric stove, the microwave oven which do still work and about the last outlet to go out in which...

Choice Home Warranty - Refused coverage

Posted: 2015-03-04 by    BEWARE OF CHOICE HOME WARRANTY
Complaint Rating:  100 % with 2 votes
I came home from church after Ash Wedenesday services to find my furnance not working. It was almost 10 pm - 11 degrees below zero (actual) with a wind chill of 28 degrees below zero. I was worried that our pipes would freeze. I called a company and they came out and saw that there was a danger in leaving everything connected so they disconnected everything. The next day - I called in to work and had that company come back out. I called Choice Home Warranty and explained what had happened and the customer service rep also spoke to the technician. He gave me a claim number and emailed me a reimbursement...

Choice Home Warranty - refused claim

Posted: 2015-01-12 by    Anna Renee
Complaint Rating:  100 % with 2 votes
My HVAC unit went out --it was 15 years old. Choice Home Refused to pay because of "rust & corrosion" ------what else would you expect from a15 year old unit sitting outside!!! I reviewed the contract. Nothing was stated under the category of heating & air relative to rust/corrosion being an exclusion. But ---in the back pages are paragraphs and paragraphs full of exclusions about every thing imaginable. I doubt they ever pay a claim!!! Now we have been without heat for the five coldest days of the year. I used to use First American. They never reneged on a single claim. Here's a warning to...

Choice Home Warranty - New Jersey, Edison - Never got paid.

Posted: 2015-01-05 by    RoseinPerry
Complaint Rating:  100 % with 1 votes
I began my contact with them 2/7/14 which will be ending soon. The first time I called them was a issue with my washing machine. They couldnt find anyone to contact out and told me to find someone and they would pay me I had to pay the service man 45. which was in my contact. Had to wait a long time for monies back. I blew that off thinking ok that is the way they do it. Then Middle of December 2014 I had plumbing problems. I called them they had no one to come to home to service again asking me to call my plumber. I called they came out and fixed it and I gave them a check paying the whole thing....

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