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Choice Home Warranty Complaints & Reviews

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Choice Home Warranty - Georgia, Douglasville - They do not honor their contracts

Posted: 2015-07-20 by    Sugumad
Complaint Rating:  0 % with 0 votes
This company has very low cost coverage but when it comes to honoring repairs it is like extracting teeth, and they will go to any length not to have to cover the repair. Save the headache and go with a better company....

Choice Home Warranty - Cancel policy retroactively when must pay for new washer

Posted: 2015-07-16 by    ZBearz
Complaint Rating:  0 % with 0 votes
This episode covers three months and two appliances. 1. When my washing machine broke they sent a repairman who said it needed to be replaced. Choice Home Warranty said they were sending me $299 to replace it! This was June 2015 - But it could not be replaced for that little money. They said $299 was their cost to replace it. Okay, where can I get the washer at your cost? "You can't" they said. You mean I cannot buy a washer for the price you say you pay for one? "Yes, that's right." They said. What a rip off! 2. So I bought another washer and waited for the check....

Choice Home Warranty - Nevada, Las Vegas - refusal to replace

Posted: 2015-06-30 by    acelt
Complaint Rating:  0 % with 0 votes
My oven stopped working in the middle of fixing dinner. The next day I called Choice where I had had been with for 2 years and explained the problem. The next day I had a service man out to take a look and he determined the control board was bad and it would take week to get the part. Next day I received a call from Choice telling me that the control board is not longer available and that it was only worth $180.00. They would not replace the oven as they suggest in their sales literature.
I have been paying $400.00 a year for protection and the first time they are faced with a bigger expense;...

Choice Home Warranty - Nevada, Las Vegas - Not covered

Posted: 2015-06-21 by    Nickolerealtor
Complaint Rating:  0 % with 0 votes
Bought choice home warranty and the first call was for plumbing, they charged me $60 for the service call and said the shower head was too large for the pipe, and it wasn't covered. I called a regular plumber, they said that wasn't the case and fixed it for $70.
Called the home warranty again for my AC and cannot get a person to take my call. 117 degrees outside. They are terrible. Had to pay a full year upfront and I got totally ripped off....

Choice Home Warranty - Customers and vendors

Posted: 2015-06-01 by    Ace Hi Plumbing
Complaint Rating:  0 % with 0 votes
As far as the customers they holders of home warranty policies, after talking to them about their plumbing issues and discussing with him what choice home warranty covers and what they don't cover, , , they all say they have been misled, not just one, but every single one of the 56 customers I have been in contact with through service calls from choice home warranty...
They will cover a garbage disposal replacement as long as I ( plumbing Contractor) pay for it out of my own pocket... They assured me that they will pay me within 90 days of my invoice... But after listening to their customers,...

Choice Home Warranty - Will not honor repairs as stated in Warranty

Posted: 2015-05-25 by    Unhappy Customer, MD
Complaint Rating:  100 % with 2 votes
BUYER BEWARE!!! This is the WORST home warranty company that I have ever dealt with. I have had this warranty since July of 2014. I called on 5/18 to have my air conditioner fixed. First, they couldn't get a technician to come until two days later. Then, when he came he said it was a compositor unit on the AC was bad, he replaced it (about $10.00) and I paid him the $45.00 service fee. When the house didn't cool down, I called him back and he would not respond. Called Choice Home Warranty, they said that they would send him back out. He now diagnosed the problem as a bad compressor and...

Choice Home Warranty - Fraud company

Posted: 2015-05-21 by    Angelia Ross
Complaint Rating:  0 % with 0 votes
We have had this company for 2 years this june. Have only had to use it once that they repaired was my garage opener. My freon has gone out for my upstairs unit. They have been out here to put freon in 5 times including last month april, no one asked the tech to check where the problem is so 4 days ago when we filed a request the tech came out yesterday late again no call to say when and why he was going to be late. He said that we needed freon and i said i know but it is time for a new unit. He then said that he needed to see where the problem was coming from really after 5 times. Checked it out...

Choice Home Warranty - Company doesn't pay claims

Posted: 2015-05-19 by    Marva Shelton
Complaint Rating:  100 % with 1 votes
I filed 2 claims on April 29, 2015, one for my broken front loading washer and the other for my oven. Let me just say they denied both, but the oven claim is where they really got creative. I was told that the technician reported that the control board of my oven went out. This caused the oven to malfunction while self-cleaning and catch fire. Get this they denied the claim based on the secondary fire (which is not covered) even though the technician reported the malfunctioned (brain). After I complained enough they offered me $91 to replace the control board of a totaled oven that the firemen,...

Choice Home Warranty - Customer Service

Posted: 2015-05-19 by    JAThomas
Complaint Rating:  0 % with 0 votes
Your sales representative Ezra phone number 732-947-5434 needs to take customer services classes. He's rude and very unprofessional to his customers. No wonder so many bad reviews on this company. I do not want to be associated with this company if they employ people of the nature. He hung up in my face! When I called him back, he picked up and hung the phone up. Horrible, horrible service and unacceptable!...

Choice Home Warranty - Missouri, Maryland Heights - Refuse to honor claim

Posted: 2015-05-06 by    D Anthony
Complaint Rating:  100 % with 1 votes
BEWARE! I know this company appears tempting because of the lower rates. I fell for it and got a major screw job. They will honor the small claims. But once a big one comes, they will flat out refuse to pay. You will hear one of these two excuses, "pre-existing condition" or "failure to provide proper maintenance". PEOPLE, PLEASE LOOK AT ALL THE BAD REVIEWS. And if that's not enough to convince you, even the NJ Attorney General is trying to shut them down. The company is owned by a group of slick, greasy East Coast lawyers. They have their local BBB in their pocket and will...

Choice Home Warranty - Refused to pay the covered services.

Posted: 2015-03-24 by    Mr. Ali
Complaint Rating:  100 % with 1 votes
There was a leakage in our kitchen sink and bathroom sink. Called several times but no plumbing services would pick up the call they assigned to. One of them picked up and scheduled an appointment but never showed up. Finally I called Benjamin Franklin plumbing services and within few hours the guys came and fixed the problem and at the same time called and updated to Choice home warranty agents. I made a payment for USD 409 for the services. The agent then tells me that the charges are not covered by the policy and they will pay only 127 that too of their good will. I realized that this is all...

Choice Home Warranty - harassment

Posted: 2015-03-17 by    rochelle5
Complaint Rating:  0 % with 0 votes
fi started getting emails from this company in January 2015 I unsubscribed 25 times I've called the company at least 15 times asking them to stop sending the emails and yet I still keep getting the emails. If they were the last company on earth and I needed repairs I would not use choice home warranty. this company to me does not have any respect for people's privacy...

Choice Home Warranty - bait and switch

Posted: 2015-03-13 by    c8herub
Complaint Rating:  0 % with 0 votes
We all need to come together and form a class action lawsuit against CHW. I called CHW about many of my kitchen electrical outlets going out one by one. I told their Representative there are three GFI outlets in my kitchen, why I don't know, but the problem seemed to start with them. The last switch to go was the dishwasher outlet. They sent out an electrician who only looked at the GFI outlet although I told him about the other outlets that don't work and told him about the outlets for the electric stove, the microwave oven which do still work and about the last outlet to go out in which...

Choice Home Warranty - Refused coverage

Posted: 2015-03-04 by    BEWARE OF CHOICE HOME WARRANTY
Complaint Rating:  100 % with 2 votes
I came home from church after Ash Wedenesday services to find my furnance not working. It was almost 10 pm - 11 degrees below zero (actual) with a wind chill of 28 degrees below zero. I was worried that our pipes would freeze. I called a company and they came out and saw that there was a danger in leaving everything connected so they disconnected everything. The next day - I called in to work and had that company come back out. I called Choice Home Warranty and explained what had happened and the customer service rep also spoke to the technician. He gave me a claim number and emailed me a reimbursement...

Choice Home Warranty - refused claim

Posted: 2015-01-12 by    Anna Renee
Complaint Rating:  100 % with 2 votes
My HVAC unit went out --it was 15 years old. Choice Home Refused to pay because of "rust & corrosion" ------what else would you expect from a15 year old unit sitting outside!!! I reviewed the contract. Nothing was stated under the category of heating & air relative to rust/corrosion being an exclusion. But ---in the back pages are paragraphs and paragraphs full of exclusions about every thing imaginable. I doubt they ever pay a claim!!! Now we have been without heat for the five coldest days of the year. I used to use First American. They never reneged on a single claim. Here's a...

Choice Home Warranty - New Jersey, Edison - Never got paid.

Posted: 2015-01-05 by    RoseinPerry
Complaint Rating:  100 % with 1 votes
I began my contact with them 2/7/14 which will be ending soon. The first time I called them was a issue with my washing machine. They couldnt find anyone to contact out and told me to find someone and they would pay me I had to pay the service man 45. which was in my contact. Had to wait a long time for monies back. I blew that off thinking ok that is the way they do it. Then Middle of December 2014 I had plumbing problems. I called them they had no one to come to home to service again asking me to call my plumber. I called they came out and fixed it and I gave them a check paying the whole thing....

Choice Home Warranty - lack of response

Posted: 2015-01-04 by    nolagirl123
Complaint Rating:  0 % with 0 votes
I purchased this warranty when I bought my house 2-2014. I have called for 2 furnace repairs since moving 3-2014. The first time it took them 3 days to find someone to come out, but it wasn't that cold, so I didn't panic. The most recent time was 12-28-2014 and the weather was much worse. I called on the 28th and filed a claim and it is now 1-4-2015 and they have not found a provider yet. I was without ANY heat until yesterday when a friend was able to make the repair. Choice has not called, e mailed or responded in any way. It was 50 degrees in my house and their lack of response is beyond...

Choice Home Warranty - Never pay for any repairs

Posted: 2014-11-27 by    Sissy F
Complaint Rating:  100 % with 1 votes
They have a decent service call rate of $45.00 but they send ekectricians, appliance repair people out that make claims so choice warranty does not pay for covered services. I had an electrical
Problem and the electrician told me I had to cut Sheetrock in the walls to find put where the problem was and it was in a light switch my neighbor put in a new switch then they don't pay for anything when it's in need of repair. I would never recommend choice home warranty...

Choice Home Warranty - HORRIBLE COMPANY

Posted: 2014-11-17 by    Upsetvendor
Complaint Rating:  100 % with 1 votes
This is by far the WORST company I have ever dealt with! They do NOT pay their vendors/technicians even though they authorize us to do the work. The owners, Victor Hakim and Victor Mandalawi are both crooks! DO NOT WORK FOR THEM!! Their BBB rating is an F, and that's too high of a grade. When they do not want to pay their vendors/techs they remove us from their system then hold our payments for 365 days. We, techs, pay for everything up front, and when it comes time to pay they short us, do not pay us or better yet remove us from their system. This company is awful, corrupt and crooked. Their...

Choice Home Warranty - Claim Payment

Posted: 2014-08-29 by    Rex Ricchetti
Complaint Rating:  100 % with 1 votes
Bought a 3 year warranty for my house and my house for college kids. Kids AC went out and called for service. They assigned the service call to three different companies and they all said "We don't do business with Choice anymore. They won't pay us" Called customer service upset because the AC had been out for 3 days at this time. They told me to fix it and they would reimburse me. Did that before on a plumbing issue and they denied my claim because the receipt did not say certain words. I don't think they will ever pay a claim.

Now I'm trying to get...


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