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Choice Home Warranty Complaints & Reviews

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Choice Home Warranty - Fraud, failure to pay, lying

Posted: 2014-07-21 by    craig pell
Complaint Rating:  0 % with 0 votes
Choice Home Warranty is a SCAM. I've had a couple of home warranty companies, and generally been pleased with the coverage and service levels, UNTIL Choice Home Warranty. Their company has a crew of "claim handlers" that specialize in finding any way possible to deny paying a claim. This is especially true concerning any repairs to your air conditioning equipment. First, they stopped covering the replacement of refrigerant that a covered repair caused. Next, when a leak in the coil was found (they didn't cover the cost of finding the leak, BTW), they said that any rust on the...
Complaint comments Comments Complaint country United States Complaint category Appliances

Choice Home Warranty - New Jersey, Edison - Failure to pay claims

Posted: 2014-07-16 by    Crhall99
Complaint Rating:  0 % with 0 votes
Two years in a row I've attempted to use my policy to fix the same air conditioning unit. In 2013 when the compressor failed, I was told I needed to provide maintenance records. All I had was a home inspection report from the previous year when I purchased the home and the system worked fine. I was told there was a lack of maintenance which is an exclusion from the warranty. I paid $1500 out of pocket for the repair.
This year, 2014, air conditioning condenser fails. I contact Choice for service and the contractor advises that the unit is bad and needs to be replaced. Choice informs...
Complaint comments Comments Complaint country United States, New Jersey, Edison Complaint category Home Insurance / Warranty

Choice Home Warranty - repair claims

Posted: 2014-07-03 by    Russell S
Complaint Rating:  0 % with 0 votes
they hire contractors and have no control on when or who is coming out. I put in a claim waited two weeks for a tech to come out. he diagnosed my problem, i paid the 45$ fee and he never return. When I contact Choice Home Warranty they advised he no longer worked with them, they did n0t call me to reschedule and he took the 45$.
Choice Warranty then set me up with another tech who said he could not come out for 12 days. I called choice home warranty and i was advised they do not have control of contractors. Their customer service is simply a phone operator and contractors are no reliable....
Complaint comments Comments Complaint country United States Complaint category Contractors

Choice Home Warranty - Partial payment on approved work

Posted: 2014-06-23 by    anonymously2014
Complaint Rating:  0 % with 0 votes
Speaking as a contractor for over 30 years and as a service representative of several home warranty companies, this company isn't good for contractors. Don't trust a word this company says. You call to obtain a cost approval for work to be performed. After an hour on the phone, you may get approval but they don't necessarily honor that approval when it comes to writing the check. After receiving a partial payment for approved work, we called and that's when a manager steps in and contradicts the approval. This happened to me once too many times and there is no excuse for this...
Complaint comments Comments Complaint country United States Complaint category Plumbing Services

Choice Home Warranty - Non payment for repairs

Posted: 2014-06-07 by    RC Pools
Complaint Rating:  100 % with 1 votes
Never work for CHW!! We had previously worked for CHW without any major issues. They were always slow to pay and never wanted to cover the repairs, but in 2013 they flat out robbed us and intentionally lied to us in order to get us to complete a repair. We argued over the price it take to complete the repair for a week before being told it was approved and go finish the job. Afterwards the "manager" said they had no intention of paying our bill and it is their practice to intentionally lie to contractors so they will complete the work knowing they will not pay them. I wish they were here...
Complaint comments Comments Complaint country United States Complaint category Home Insurance / Warranty

Choice Home Warranty - Tennessee, Talbott - Will never pay claims

Posted: 2014-05-20 by    KimDoug
Complaint Rating:  100 % with 1 votes
I purchased a home warranty in October 2013 from Choice Home Warranty. I filed a claim for my A/C because it was running all day in May 2014. The Contractor that was sent to my house said that he would not be able to get the parts to fix the unit and therefore would be putting in for it to be replaced. Choice Home Warranty denied the claim because they are claiming that it was a pre existing condition. They unit was working for the first 6months of the policy!!! According to what the people on the other end of the phone told me was that they can pretty much tell everyone that the problem is pre...
Complaint comments Comments Complaint country United States, Tennessee, Talbott Complaint category Home Insurance / Warranty

Choice Home Warranty - Non - payment of services

Posted: 2014-05-05 by    Anonymous1026
Complaint Rating:  0 % with 0 votes
Choice Home Warranty called me back in December with an "Emergency" Plumbing issue. They asked if I ever worked with home warranty companies, to which I replied "yes". They then told me they "would send me a work order and a contract to review" that "I would have 30 days to review the contract before signing" if I could take the care of the "Emergency" call.


I took the call as well as a few others and after reviewing the contract, which basically voided any and all claim to any money owed to me at their sole discretion, I...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Choice Home Warranty - Claims never paid

Posted: 2014-05-05 by    Johnwrat
Complaint Rating:  0 % with 0 votes
Purchased home warranty from this crooked outfit. First claim on heat pump system. Diagnosed as bad fan motor in air handler (BS). Unit had been in operation ten years. Claim denied because technician said fan was turning backwards. How does a fan start turning backwards on its own after 10 years? Fact is it doesn't. This company is as crooked as they get. PLEASE STAY AWAY FROM THIS OUTFIT. USE THEM AT YOUR OWN PERIL. THEY ARE THE WORST COMPANY IN THE FIELD!!!...
Complaint comments Comments Complaint country United States Complaint category Home Insurance / Warranty

Choice Home Warranty - Poor customer service

Posted: 2014-04-02 by    Brian Py
Complaint Rating:  100 % with 1 votes
4/1/2014 poor customer service. Received a call yesterday message was left on my voice mail. Person who left the message belched before asking for me not realizing they were on a voice mail. Didn't know who or what company the person was from until they called again today. I checked the number calling me and it was the same. Told the guy on the phone I wasn't interested in their service At the time not knowing these were the same numbers. Guy said so what is it the price. I said no I'm just not interested right now maybe in a few months. He ended wage call with oh ok "click "....
Complaint comments Comments Complaint country United States Complaint category Home Insurance / Warranty

Choice Home Warranty - Misleading product with no coverage

Posted: 2014-04-02 by    frflady
Complaint Rating:  0 % with 0 votes
I regret that I purchased Choice Home Warranty. They denied every claim I filed. The reason of the first denial was that they don't cover tear and wear. Second time they said that it was an extreme condition. I filed a couple of complains with the Better Business Bureau. These people have a job to look for excuses to explain their decision. Since they want to have an income, they advertise their product in misleading way. I learned a lesson never buy Choice Home Warranty....
Complaint comments Comments Complaint country United States Complaint category Roofing

Choice Home Warranty - New Jersey, Fair Lawn - don't pay their vendors and rip off home owners

Posted: 2014-01-05 by    michael1952
Complaint Rating:  100 % with 1 votes
1/05/2014
This is a open letter regarding CHOICE HOME WARRANTY don't use them
I am a repair service that CHOICE HOME WARRANTY contacted several years ago .
At first all was good they paid all invoices which was billed out at MY pricing, then a change, in order to submit invoices they wanted you to go on line to their site. To register on the site they needed a price guide on repairs.
I called to inform them that we have a "you pay MY pricing TRIP, PARTS AND LABOR" agreement . I was told it's just a formality but to complete the registration I must...
Complaint comments Comments Complaint country United States, New Jersey, Fair Lawn Complaint category Online Scams

Choice Home Warranty - New Jersey, Edison - THEY WONT PAY!

Posted: 2013-12-17 by    KWest
Complaint Rating:  0 % with 0 votes
I am a contractor for CHW at my wits end. CHW will NOT pay us. Today is 12/17/13 and we have invoices that date back to June. They give us the run around day after day, call after call, email after email. They even say "oh I didn't get that message" or "I didn't get that email." I mean they must really think that we are stupid because that is why we ask for return receipt's on emails. In this industry especially being a small business every penny counts. They owe us over $3000. I am sure the consumers do not understand that the contractor pays upfront for the repairs...
Complaint comments Comments Complaint country United States, New Jersey, Edison Complaint category Bad Business Partners

Choice Home Warranty - Texas, Garland - Handling of claims

Posted: 2013-11-24 by    Puppyraiser
Complaint Rating:  100 % with 2 votes
Tried to tell me my 9 year old washer died because I had overloaded it. After I complained, was offered $150.00 which I have yet to receive. This was a Lady Kenmore Elite purchased as a close out. This machine was never overloaded - we are two elderly folks and I do about 5 or 6 loads of laundry a week. My daughter does maybe 3 loads a week. My microwave also went out; paid $395 for it 12 years ago. These folks offered me $170 to replace it. The cheap piece of junk microwave we bought is horrible. If my son and grandson had not been here from out of town, we would have had no one to install since...
Complaint comments Comments Complaint country United States, Texas, Garland Complaint category Home Insurance / Warranty

Choice Home Warranty - North Carolina, Fayetteville - Denied repair

Posted: 2013-10-14 by    MAGifford
Complaint Rating:  100 % with 1 votes
The AC unit in my home starts acting up in the beginning of summer. My property manager calls Choice Home Warranty CHW to get someone out to look at the unit. Well on top of being very rude they tell her that they don't cover ac problems if there is a leak and that they don't cover leak test. So I pay for the leak test. No leaks found and issue is very small easy fix. They tell my property manager that because I had a manufacturers warranty on it they can't touch it. The manufacturers warranty has expired people hence the reason I purchased a home warranty!!! So we go back a forth...
Complaint comments Comments Complaint country United States, North Carolina, Fayetteville Complaint category Products & Services

Choice Home Warranty - Ohio, Columbus - contract and confirmation num

Posted: 2013-10-07 by    fgilmore
Complaint Rating:  0 % with 0 votes
I called then on the phone talked to guy name travis who told me I would rec a warranty in the mail and and confim email. never got it called back today at 615 tt customer service she said she would send one to me in email and to my home still no email, funds have been taken from my checking account...
Complaint comments Comments Complaint country United States, Ohio, Columbus Complaint category Home Insurance / Warranty

Choice Home Warranty - Texas, Houston - Got ripped off

Posted: 2013-07-20 by    Charles Alongi
Complaint Rating:  100 % with 3 votes
July 20, 2013
To: Choice home warranty
ATT: Mr. Victor Mandalawi President Mr. James Moss President
Mr. David Baily Claim # 50688852
CC: To news Media across the 50 states
Subject: Warning to the American people, beware of this company

Bad company alert (choice Home Warranty)

This warranty company has been taking advantage of people for many years, refusing to pay claims filed by there customers. My proof, just go to the BBB web site and look at over 750 complaints in the last 3 years. There may be hundreds that never filed a complaint....
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Home Insurance / Warranty

Choice Home Warranty - Denial of legitimate claim

Posted: 2013-07-19 by    klaforte1
Complaint Rating:  100 % with 5 votes
The letter to Choice Home Warranty below pretty much sums up my complaint. Anybody wanna start a class action lawsuit against them?

To Whom it may concern,


I have been denied a legitimate claim from CHW on my air conditioning system. Apparently the compressor locked up about a month ago and a service tech came out and diagnosed such at that time. My claim was denied because "Russ" with your company said it hadn't been serviced properly because I didn't have reciepts showing that. I told him I maintain all of my systems myself. He said he...
Complaint comments Comments Complaint country United States Complaint category Home Insurance / Warranty

Choice Home Warranty - Maryland - MANY CLAIMS DENIED / RUDE MANAGER

Posted: 2013-07-19 by    FBIGIRL707
Complaint Rating:  100 % with 3 votes
I have a Home Warranty through Choice Home Warranty. On July 11, 2013 I noticed the temperature of the Refrigerator was 56 degrees and the freezer was 47 degrees and the food began to defrost. I contacted Choice Home Warranty to request a service technician. They sent me the name and phone number of the service technician, So Cool Solutions. I contacted So Cool immediately and the technician informed me he was out on jobs most of the day and would get back to me before the end of the day. At 6pm he called me back and asked for my information. He said Choice didn't send him the work order yet....
Complaint comments Comments Complaint country United States, Maryland Complaint category Appliances

Choice Home Warranty - Texas, San Antonio - claim denial

Posted: 2013-07-18 by    cfree726
Complaint Rating:  0 % with 0 votes
Replacement on the AC condensor denied. The condenser has a short somewhere inside of it. The claim was denied because I did not have receipts for maintenance. This took 6 days. The "Manager" was belligerent and talked over me continuously, would not give me his superiors name or contact #. This company seems to make a regular practice of these denials. Can't someone stop them?...
Complaint comments Comments Complaint country United States, Texas, San Antonio Complaint category Home Insurance / Warranty

Choice Home Warranty - Mississippi, Grenada - Claim denials

Posted: 2013-07-17 by    grenadasue
Complaint Rating:  0 % with 0 votes
Have had Choice home warranty for over 6 months now and on the 15th of July made our first claim on the central unit. when I called to get the reason they told me that the vendor they sent out told them that the air conditioner had not been maintained and so therefore made it an unauthorized claim. I asked them to send me this in writing and they refused to do so said it was not their policy to notify their clients in writing and refused to do so. I have a written statement from the Vendor that he never told them anything like this and that I was not the first one of his customers they have lied...
Complaint comments Comments Complaint country United States, Mississippi, Grenada Complaint category Appliances

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