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Choice Home Warranty Complaints & Reviews

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Choice Home Warranty - Missouri, Maryland Heights - Refuse to honor claim

Posted: 2015-05-06 by    D Anthony
Complaint Rating:  0 % with 0 votes
BEWARE! I know this company appears tempting because of the lower rates. I fell for it and got a major screw job. They will honor the small claims. But once a big one comes, they will flat out refuse to pay. You will hear one of these two excuses, "pre-existing condition" or "failure to provide proper maintenance". PEOPLE, PLEASE LOOK AT ALL THE BAD REVIEWS. And if that's not enough to convince you, even the NJ Attorney General is trying to shut them down. The company is owned by a group of slick, greasy East Coast lawyers. They have their local BBB in their pocket and will...
Complaint comments Comments Complaint country United States, Missouri, Maryland Heights Complaint category Home Insurance / Warranty

Choice Home Warranty - Refused to pay the covered services.

Posted: 2015-03-24 by    Mr. Ali
Complaint Rating:  0 % with 0 votes
There was a leakage in our kitchen sink and bathroom sink. Called several times but no plumbing services would pick up the call they assigned to. One of them picked up and scheduled an appointment but never showed up. Finally I called Benjamin Franklin plumbing services and within few hours the guys came and fixed the problem and at the same time called and updated to Choice home warranty agents. I made a payment for USD 409 for the services. The agent then tells me that the charges are not covered by the policy and they will pay only 127 that too of their good will. I realized that this is all...
Complaint comments Comments Complaint country United States Complaint category Plumbing Services

Choice Home Warranty - harassment

Posted: 2015-03-17 by    rochelle5
Complaint Rating:  0 % with 0 votes
fi started getting emails from this company in January 2015 I unsubscribed 25 times I've called the company at least 15 times asking them to stop sending the emails and yet I still keep getting the emails. If they were the last company on earth and I needed repairs I would not use choice home warranty. this company to me does not have any respect for people's privacy...
Complaint comments Comments Complaint country United States Complaint category Repair Services

Choice Home Warranty - bait and switch

Posted: 2015-03-13 by    c8herub
Complaint Rating:  0 % with 0 votes
We all need to come together and form a class action lawsuit against CHW. I called CHW about many of my kitchen electrical outlets going out one by one. I told their Representative there are three GFI outlets in my kitchen, why I don't know, but the problem seemed to start with them. The last switch to go was the dishwasher outlet. They sent out an electrician who only looked at the GFI outlet although I told him about the other outlets that don't work and told him about the outlets for the electric stove, the microwave oven which do still work and about the last outlet to go out in which...
Complaint comments Comments Complaint country United States Complaint category Home Insurance / Warranty

Choice Home Warranty - very bad customer service

Posted: 2015-03-04 by    santos alaniz jr.
Complaint Rating:  0 % with 0 votes
very bad reviews and bad customer service. can not login to their web page to check on warranty status....
Complaint comments Comments Complaint country United States Complaint category Utility Services

Choice Home Warranty - Refused coverage

Posted: 2015-03-04 by    BEWARE OF CHOICE HOME WARRANTY
Complaint Rating:  100 % with 2 votes
I came home from church after Ash Wedenesday services to find my furnance not working. It was almost 10 pm - 11 degrees below zero (actual) with a wind chill of 28 degrees below zero. I was worried that our pipes would freeze. I called a company and they came out and saw that there was a danger in leaving everything connected so they disconnected everything. The next day - I called in to work and had that company come back out. I called Choice Home Warranty and explained what had happened and the customer service rep also spoke to the technician. He gave me a claim number and emailed me a reimbursement...
Complaint comments Comments Complaint country United States Complaint category Appliances

Choice Home Warranty - New York, New York - false advertising

Posted: 2015-02-07 by    irishgirl21
Complaint Rating:  0 % with 0 votes
Submitted 5 claims and they refused them outright for reasons that were hidden in the back of the contract. For example, they refused my claim that the tub was off-sided and would sometimes vibrate just because I had a service we call about 3 years previous about another issue....
Complaint comments Comments Complaint country United States, New York, New York Complaint category Appliances

Choice Home Warranty - non payment

Posted: 2015-01-15 by    dmarshall a/c
Complaint Rating:  0 % with 0 votes
choice will not pay what im owed I lost thousands of dollars because of this in parts bought and fuel ....
Complaint comments Comments Complaint country United States Complaint category Contractors

Choice Home Warranty - refused claim

Posted: 2015-01-12 by    Anna Renee
Complaint Rating:  100 % with 2 votes
My HVAC unit went out --it was 15 years old. Choice Home Refused to pay because of "rust & corrosion" ------what else would you expect from a15 year old unit sitting outside!!! I reviewed the contract. Nothing was stated under the category of heating & air relative to rust/corrosion being an exclusion. But ---in the back pages are paragraphs and paragraphs full of exclusions about every thing imaginable. I doubt they ever pay a claim!!! Now we have been without heat for the five coldest days of the year. I used to use First American. They never reneged on a single claim. Here's a...
Complaint comments Comments Complaint country United States Complaint category Utility Services

Choice Home Warranty - New Jersey, Edison - Never got paid.

Posted: 2015-01-05 by    RoseinPerry
Complaint Rating:  100 % with 1 votes
I began my contact with them 2/7/14 which will be ending soon. The first time I called them was a issue with my washing machine. They couldnt find anyone to contact out and told me to find someone and they would pay me I had to pay the service man 45. which was in my contact. Had to wait a long time for monies back. I blew that off thinking ok that is the way they do it. Then Middle of December 2014 I had plumbing problems. I called them they had no one to come to home to service again asking me to call my plumber. I called they came out and fixed it and I gave them a check paying the whole thing....
Complaint comments Comments Complaint country United States, New Jersey, Edison Complaint category Home Insurance / Warranty

Choice Home Warranty - lack of response

Posted: 2015-01-04 by    nolagirl123
Complaint Rating:  0 % with 0 votes
I purchased this warranty when I bought my house 2-2014. I have called for 2 furnace repairs since moving 3-2014. The first time it took them 3 days to find someone to come out, but it wasn't that cold, so I didn't panic. The most recent time was 12-28-2014 and the weather was much worse. I called on the 28th and filed a claim and it is now 1-4-2015 and they have not found a provider yet. I was without ANY heat until yesterday when a friend was able to make the repair. Choice has not called, e mailed or responded in any way. It was 50 degrees in my house and their lack of response is beyond...
Complaint comments Comments Complaint country United States Complaint category Home Insurance / Warranty

Choice Home Warranty - Never pay for any repairs

Posted: 2014-11-27 by    Sissy F
Complaint Rating:  0 % with 0 votes
They have a decent service call rate of $45.00 but they send ekectricians, appliance repair people out that make claims so choice warranty does not pay for covered services. I had an electrical
Problem and the electrician told me I had to cut Sheetrock in the walls to find put where the problem was and it was in a light switch my neighbor put in a new switch then they don't pay for anything when it's in need of repair. I would never recommend choice home warranty...
Complaint comments Comments Complaint country United States Complaint category Repair Services

Choice Home Warranty - HORRIBLE COMPANY

Posted: 2014-11-17 by    Upsetvendor
Complaint Rating:  0 % with 0 votes
This is by far the WORST company I have ever dealt with! They do NOT pay their vendors/technicians even though they authorize us to do the work. The owners, Victor Hakim and Victor Mandalawi are both crooks! DO NOT WORK FOR THEM!! Their BBB rating is an F, and that's too high of a grade. When they do not want to pay their vendors/techs they remove us from their system then hold our payments for 365 days. We, techs, pay for everything up front, and when it comes time to pay they short us, do not pay us or better yet remove us from their system. This company is awful, corrupt and crooked. Their...
Complaint comments Comments Complaint country United States Complaint category Employers

Choice Home Warranty - Never Pay, always find some reason

Posted: 2014-11-12 by    Kathy B..
Complaint Rating:  0 % with 0 votes
Never pay!!! Always find some reason. Heat not working. Tech comes out, never says a word about rust. Choice doesn't want to pay because of rust. I asked to see a copy of the Techs report, They refused!
Waited almost three weeks in June for air repair, finally called someone myself and paid for it....
Complaint comments Comments Complaint country United States Complaint category Home Insurance / Warranty

Choice Home Warranty - Claim Payment

Posted: 2014-08-29 by    Rex Ricchetti
Complaint Rating:  100 % with 1 votes
Bought a 3 year warranty for my house and my house for college kids. Kids AC went out and called for service. They assigned the service call to three different companies and they all said "We don't do business with Choice anymore. They won't pay us" Called customer service upset because the AC had been out for 3 days at this time. They told me to fix it and they would reimburse me. Did that before on a plumbing issue and they denied my claim because the receipt did not say certain words. I don't think they will ever pay a claim.

Now I'm trying to get...
Complaint comments Comments Complaint country United States Complaint category Appliances

Choice Home Warranty - Florida, Brandon - not paying claim

Posted: 2014-08-27 by    burlrussell
Complaint Rating:  100 % with 1 votes
I am working overseas so I bought the home warranty plan to cover our appliances so my wife would have to worry about these things. My a/c stopped cooling the service rep at CHW told her they would not send any out because ran but cooling. So we had some come and check the system they said it was on it last leg and did some minor repairs. A few weeks later it stopped completely so my wife called CHW. They sent their contractor out he determined the compressor and out door fan was bad. The tech told my wife it would better to replace the equipment than repair, one the unit was 14 years and two the...
Complaint comments Comments Complaint country United States, Florida, Brandon Complaint category Appliances

Choice Home Warranty - AC repair

Posted: 2014-08-09 by    jw99
Complaint Rating:  100 % with 1 votes
I had a problem with my ac not cooling properly. I called Choice Home Warranty and sent a repair man a day later. He put some
Freon and left. A week later I had the same problem and I called Choice Home Warranty and they sent the same guy again. This time AC Technician told me that there is a leak in the AC system and will charge me to do a leak detector test $175.00 Choice Home Warranty will not cover such tests. AC tech told me that he found a leak in the evaporator coil and took photos to send to CHW. Choice home
Warranty has not seen any of the photos that the tech sent them. Choice...
Complaint comments Comments Complaint country United States Complaint category Home Insurance / Warranty

Choice Home Warranty - Fraud, failure to pay, lying

Posted: 2014-07-21 by    craig pell
Complaint Rating:  0 % with 0 votes
Choice Home Warranty is a SCAM. I've had a couple of home warranty companies, and generally been pleased with the coverage and service levels, UNTIL Choice Home Warranty. Their company has a crew of "claim handlers" that specialize in finding any way possible to deny paying a claim. This is especially true concerning any repairs to your air conditioning equipment. First, they stopped covering the replacement of refrigerant that a covered repair caused. Next, when a leak in the coil was found (they didn't cover the cost of finding the leak, BTW), they said that any rust on the...
Complaint comments Comments Complaint country United States Complaint category Appliances

Choice Home Warranty - New Jersey, Edison - Failure to pay claims

Posted: 2014-07-16 by    Crhall99
Complaint Rating:  100 % with 3 votes
Two years in a row I've attempted to use my policy to fix the same air conditioning unit. In 2013 when the compressor failed, I was told I needed to provide maintenance records. All I had was a home inspection report from the previous year when I purchased the home and the system worked fine. I was told there was a lack of maintenance which is an exclusion from the warranty. I paid $1500 out of pocket for the repair.
This year, 2014, air conditioning condenser fails. I contact Choice for service and the contractor advises that the unit is bad and needs to be replaced. Choice informs...
Complaint comments Comments Complaint country United States, New Jersey, Edison Complaint category Home Insurance / Warranty

Choice Home Warranty - repair claims

Posted: 2014-07-03 by    Russell S
Complaint Rating:  0 % with 0 votes
they hire contractors and have no control on when or who is coming out. I put in a claim waited two weeks for a tech to come out. he diagnosed my problem, i paid the 45$ fee and he never return. When I contact Choice Home Warranty they advised he no longer worked with them, they did n0t call me to reschedule and he took the 45$.
Choice Warranty then set me up with another tech who said he could not come out for 12 days. I called choice home warranty and i was advised they do not have control of contractors. Their customer service is simply a phone operator and contractors are no reliable....
Complaint comments Comments Complaint country United States Complaint category Contractors

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