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Choice Home Warranty Complaints & Reviews

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Choice Home Warranty - Poor customer service

Posted: 2014-04-02 by    Brian Py
Complaint Rating:  0 % with 0 votes
4/1/2014 poor customer service. Received a call yesterday message was left on my voice mail. Person who left the message belched before asking for me not realizing they were on a voice mail. Didn't know who or what company the person was from until they called again today. I checked the number calling me and it was the same. Told the guy on the phone I wasn't interested in their service At the time not knowing these were the same numbers. Guy said so what is it the price. I said no I'm just not interested right now maybe in a few months. He ended wage call with oh ok "click "....
Complaint comments Comments Complaint country United States Complaint category Home Insurance / Warranty

Choice Home Warranty - Misleading product with no coverage

Posted: 2014-04-02 by    frflady
Complaint Rating:  0 % with 0 votes
I regret that I purchased Choice Home Warranty. They denied every claim I filed. The reason of the first denial was that they don't cover tear and wear. Second time they said that it was an extreme condition. I filed a couple of complains with the Better Business Bureau. These people have a job to look for excuses to explain their decision. Since they want to have an income, they advertise their product in misleading way. I learned a lesson never buy Choice Home Warranty....
Complaint comments Comments Complaint country United States Complaint category Roofing

Choice Home Warranty - New Jersey, Fair Lawn - don't pay their vendors and rip off home owners

Posted: 2014-01-05 by    michael1952
Complaint Rating:  100 % with 1 votes
1/05/2014
This is a open letter regarding CHOICE HOME WARRANTY don't use them
I am a repair service that CHOICE HOME WARRANTY contacted several years ago .
At first all was good they paid all invoices which was billed out at MY pricing, then a change, in order to submit invoices they wanted you to go on line to their site. To register on the site they needed a price guide on repairs.
I called to inform them that we have a "you pay MY pricing TRIP, PARTS AND LABOR" agreement . I was told it's just a formality but to complete the registration I must...
Complaint comments Comments Complaint country United States, New Jersey, Fair Lawn Complaint category Online Scams

Choice Home Warranty - New Jersey, Edison - THEY WONT PAY!

Posted: 2013-12-17 by    KWest
Complaint Rating:  0 % with 0 votes
I am a contractor for CHW at my wits end. CHW will NOT pay us. Today is 12/17/13 and we have invoices that date back to June. They give us the run around day after day, call after call, email after email. They even say "oh I didn't get that message" or "I didn't get that email." I mean they must really think that we are stupid because that is why we ask for return receipt's on emails. In this industry especially being a small business every penny counts. They owe us over $3000. I am sure the consumers do not understand that the contractor pays upfront for the repairs...
Complaint comments Comments Complaint country United States, New Jersey, Edison Complaint category Bad Business Partners

Choice Home Warranty - Texas, Garland - Handling of claims

Posted: 2013-11-24 by    Puppyraiser
Complaint Rating:  100 % with 1 votes
Tried to tell me my 9 year old washer died because I had overloaded it. After I complained, was offered $150.00 which I have yet to receive. This was a Lady Kenmore Elite purchased as a close out. This machine was never overloaded - we are two elderly folks and I do about 5 or 6 loads of laundry a week. My daughter does maybe 3 loads a week. My microwave also went out; paid $395 for it 12 years ago. These folks offered me $170 to replace it. The cheap piece of junk microwave we bought is horrible. If my son and grandson had not been here from out of town, we would have had no one to install since...
Complaint comments Comments Complaint country United States, Texas, Garland Complaint category Home Insurance / Warranty

Choice Home Warranty - North Carolina, Fayetteville - Denied repair

Posted: 2013-10-14 by    MAGifford
Complaint Rating:  100 % with 1 votes
The AC unit in my home starts acting up in the beginning of summer. My property manager calls Choice Home Warranty CHW to get someone out to look at the unit. Well on top of being very rude they tell her that they don't cover ac problems if there is a leak and that they don't cover leak test. So I pay for the leak test. No leaks found and issue is very small easy fix. They tell my property manager that because I had a manufacturers warranty on it they can't touch it. The manufacturers warranty has expired people hence the reason I purchased a home warranty!!! So we go back a forth...
Complaint comments Comments Complaint country United States, North Carolina, Fayetteville Complaint category Products & Services

Choice Home Warranty - Ohio, Columbus - contract and confirmation num

Posted: 2013-10-07 by    fgilmore
Complaint Rating:  0 % with 0 votes
I called then on the phone talked to guy name travis who told me I would rec a warranty in the mail and and confim email. never got it called back today at 615 tt customer service she said she would send one to me in email and to my home still no email, funds have been taken from my checking account...
Complaint comments Comments Complaint country United States, Ohio, Columbus Complaint category Home Insurance / Warranty

Choice Home Warranty - Texas, Houston - Got ripped off

Posted: 2013-07-20 by    Charles Alongi
Complaint Rating:  100 % with 3 votes
July 20, 2013
To: Choice home warranty
ATT: Mr. Victor Mandalawi President Mr. James Moss President
Mr. David Baily Claim # 50688852
CC: To news Media across the 50 states
Subject: Warning to the American people, beware of this company

Bad company alert (choice Home Warranty)

This warranty company has been taking advantage of people for many years, refusing to pay claims filed by there customers. My proof, just go to the BBB web site and look at over 750 complaints in the last 3 years. There may be hundreds that never filed a complaint....
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Home Insurance / Warranty

Choice Home Warranty - Denial of legitimate claim

Posted: 2013-07-19 by    klaforte1
Complaint Rating:  100 % with 4 votes
The letter to Choice Home Warranty below pretty much sums up my complaint. Anybody wanna start a class action lawsuit against them?

To Whom it may concern,


I have been denied a legitimate claim from CHW on my air conditioning system. Apparently the compressor locked up about a month ago and a service tech came out and diagnosed such at that time. My claim was denied because "Russ" with your company said it hadn't been serviced properly because I didn't have reciepts showing that. I told him I maintain all of my systems myself. He said he...
Complaint comments Comments Complaint country United States Complaint category Home Insurance / Warranty

Choice Home Warranty - Maryland - MANY CLAIMS DENIED / RUDE MANAGER

Posted: 2013-07-19 by    FBIGIRL707
Complaint Rating:  100 % with 3 votes
I have a Home Warranty through Choice Home Warranty. On July 11, 2013 I noticed the temperature of the Refrigerator was 56 degrees and the freezer was 47 degrees and the food began to defrost. I contacted Choice Home Warranty to request a service technician. They sent me the name and phone number of the service technician, So Cool Solutions. I contacted So Cool immediately and the technician informed me he was out on jobs most of the day and would get back to me before the end of the day. At 6pm he called me back and asked for my information. He said Choice didn't send him the work order yet....
Complaint comments Comments Complaint country United States, Maryland Complaint category Appliances

Choice Home Warranty - Texas, San Antonio - claim denial

Posted: 2013-07-18 by    cfree726
Complaint Rating:  0 % with 0 votes
Replacement on the AC condensor denied. The condenser has a short somewhere inside of it. The claim was denied because I did not have receipts for maintenance. This took 6 days. The "Manager" was belligerent and talked over me continuously, would not give me his superiors name or contact #. This company seems to make a regular practice of these denials. Can't someone stop them?...
Complaint comments Comments Complaint country United States, Texas, San Antonio Complaint category Home Insurance / Warranty

Choice Home Warranty - Mississippi, Grenada - Claim denials

Posted: 2013-07-17 by    grenadasue
Complaint Rating:  0 % with 0 votes
Have had Choice home warranty for over 6 months now and on the 15th of July made our first claim on the central unit. when I called to get the reason they told me that the vendor they sent out told them that the air conditioner had not been maintained and so therefore made it an unauthorized claim. I asked them to send me this in writing and they refused to do so said it was not their policy to notify their clients in writing and refused to do so. I have a written statement from the Vendor that he never told them anything like this and that I was not the first one of his customers they have lied...
Complaint comments Comments Complaint country United States, Mississippi, Grenada Complaint category Appliances

Choice Home Warranty - Alabama - denied claim

Posted: 2013-07-11 by    KtDW
Complaint Rating:  100 % with 2 votes
Choice Home Warranty denied my claim when my AC quit working. The tech they sent out said there was nothing I could have done to have prevented the AC failure. Choice claimed that I did not have a maintenance plan, so they denied the claim. I had had the AC serviced for several consecutive years; however, that did not seem to make a difference to Choice. I had had a difference home warranty company prior to Choice, and that company had all of my records. (I left the first company because their rates sky-rocketed.) Choice claimed I refused to turn over the records even though I did turn over the...
Complaint comments Comments Complaint country United States, Alabama Complaint category Home Insurance / Warranty

Choice Home Warranty - New Jersey, Edison - Denied claim for broken air conditiioner unit

Posted: 2013-07-02 by    Wife and 5 kids
Complaint Rating:  0 % with 0 votes
They are denying claim to fix my air conditioner, rep had nerve to tell me, that the compressor would have showed signs of going out prior. State pre-existing and denied claim, I spoke to over 5 ac companies, all say the same thing, that the air compressor would not have showed signs and they from working fine one day and then just go out...
Complaint comments Comments Complaint country United States, New Jersey, Edison Complaint category Home Insurance / Warranty

Choice Home Warranty - Texas, Red Oak - RIP OFF AND MISLEADING

Posted: 2013-06-24 by    4CJ
Complaint Rating:  100 % with 2 votes
I purchase a home warranty package from Choice Home Warranty on April 18, 2012 to learn that this company is nothing more than a rip off. On Friday, June 14, 2013 I placed a service call to Choice Home Warranty regarding one of my air conditioning units not working properly and requested a technician to come out. After the service guy came out I later placed a follow up call back to Choice Home Warranty and was informed that my claim was being denied because certain parts of the air conditioning unit they don't cover. I then placed a call to the service rep who I conference in on the call with...
Complaint comments Comments Complaint country United States, Texas, Red Oak Complaint category Utility Services

Choice Home Warranty - Texas, Humble - Decline on Valid Claim

Posted: 2013-06-06 by    Choice Home Warranty Rip OFF
Complaint Rating:  100 % with 2 votes
I have a home warranty policy with Choice Home Warranty, my A/C in the attic had a small hole in the tubing that carries the freon. What a relief I had a home warranty policy. Contacted Choice and made claim, immediately denied and was told that if there was any rust that it was excluded in my policy. I read my policy twice and there is no exclusion due to rust. i live in Texas and the humidity is 50-90%, everything metal has rust. I further questioned the agent at Choice and inquired that if my washer / dishwasher / disposal / microwave had any signs of rust would they also deny a claim. Much to...
Complaint comments Comments Complaint country United States, Texas, Humble Complaint category Home & Garden

Choice Home Warranty - Illinois - Claims denial

Posted: 2013-03-11 by    Tali123
Complaint Rating:  100 % with 2 votes
I moved to CHW after talking to their agent that promised that my above ground spa will be covered - He will just put it in manually.
When it was time to fix it, I was told that it is not covered, no refunds and no cancellation.
As I see it - either the agent that signed me in lied to me, or CHW just don't keep up their word.
Either way, I obviously will not trust this company enough to renew my contract with them....
Complaint comments Comments Complaint country United States, Illinois Complaint category Other

Choice Home Warranty - Maryland, Clinton - Have Not Fix Furance Problem

Posted: 2013-01-25 by    Ted Mosley
Complaint Rating:  100 % with 5 votes
January 23, 2013 my home furnace went out. I call Choice Home Warranty and was given a claim number along with the phone number of the Repair Company (Jerry's Services) located in Waldorf, MD. I call and left a message on the office phone. Since this was an emergency, I call the emergency phone number and left a message. I did not get a call back. At 0830, I call Jerry's Services again and an individual by the name of Mike answer the phone. I asked has he been contacted by Choice Home Warranty regarding my furnace. He said he haven't turn the computer on yet but he would get back...
Complaint comments Comments Complaint country United States, Maryland, Clinton Complaint category Appliances

Choice Home Warranty - Colorado - Claim Check

Posted: 2012-10-25 by    chase2011
Complaint Rating:  100 % with 1 votes
I filed a claim with Choice Home Warranty. I was told it was not all going to be covered because the costs were astronomical, on a weekend and because toilet removal is not included in our coverage. Our coverage is not based on whether or not the service repair man we choose would be ASTRONOMICAL. That is the most unprofessional thing to state. The next issue is not being covered on a weekend. That is what supplemental insurance is intended for. The exclude more than they cover. The state in the policy more of what they cover & less of what they don’t. I argued that this claim should be covered....
Complaint comments Comments Complaint country United States, Colorado Complaint category Appliances

Choice Home Warranty - Texas - Scammers , crocks

Posted: 2012-09-20 by    Upset ac contractor
Complaint Rating:  100 % with 1 votes
THIS COMPANY ARE CROCKS, And will not approve claims if they approve it guess who pays there contractor or vendors We are A plus contractor in Texas, those guys did same thing to us we condemned 22 year old condenser tripping breakers, they send some of there fouls to fix it, and then they put us on hold, they owe us over 4000 $, I send them to my lawyer, if you want to get your money we can join hands and sue them and prevent them from scamming more people and. Vendors ( for consumers if they tell you your coil has rust guess what will not be covered, if you don't have maintaince records guess...
Complaint comments Comments Complaint country United States, Texas Complaint category Contractors

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