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Chegg.com Complaints & Reviews

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Chegg.com - Very Poor Buyback Service

Posted: 2012-01-28 by    peltingmot
Complaint Rating:  0 % with 0 votes
I sold a book to Chegg.com and UPS confirmed it was delivered on 12/28. On 1/4 Chegg's website said the book was still "in transit" so I contacted Chegg to which they said it was in processing and they would make a note on my account. On 1/6 the book was still "in transit" I contacted them again and they had no answer for why it had taken over a week for them to process the book and send me a check. The C/S representative was helpful though (I thought) and told me she would send a check and I would receive a confirmation email. By 1/9 I still hadn't received a confirmation...
Complaint comments Comments Complaint country United States Complaint category Books

Chegg.com - New York - What In The Hell Just Happened?

Posted: 2011-09-10 by    YEARIGHTWTF
Complaint Rating:  100 % with 2 votes
So basically, I ordered three books from Chegg. They were supposed to arrive within 4 days. I am now at day 6. I received 1 book today. NOW LET ME BE CLEAR, I ORDERED THIS BOOK FROM CHEGG. But I recieved this book with an Amazon.com box and packing slip. The book has an invoice in it that contains a price I did not pay from a company I did not order from. So naturally, I logged into Chegg to see if they just do this sometimes (transfer books from other companies). Apparantly they do, but not from Amazon.com. Then I checked my order status'...Needless to say, Chegg claims I only ordered 1 book...a...
Complaint comments Comments Complaint country United States, New York Complaint category Books

Chegg.com - Terrible Customer Service

Posted: 2011-05-16 by    Nellej
Complaint Rating:  0 % with 0 votes
A year ago I returned a book to Chegg that I had actually bought from another vendor. I realized this as soon as the shipment went out, so called Chegg customer service to ask that the book be returned to me. I spoke to three customer service reps (and I use the term loosely), who said that they would look into it. The book was never returned, nor did I receive credit. I let this go because how much time can one spend on repeat calls to the same company? I was willing to let it go, but I just received two emails from Chegg telling me that two other books, which I should not have returned to them...
Complaint comments Comments Complaint country United States Complaint category Books

Chegg.com - Left at the front door. HA!

Posted: 2011-01-19 by    JacO91
Complaint Rating:  100 % with 1 votes
I ordered some text books from chegg.com and paid for expedited shipping. Well that was on the 13th today is the 18th and still no books. According to them they were left at the front door. Just a problem with that. I was at home all day long and was actually outside at the time they claim to have left my textbooks at the door. And I guess the other issue i have with that is that why wouldn't you knock on the door first? And all they can do is say sorry and contact the merchant while my hundred dollar books float around on some brown truck are where ever they are because I tell ya they were...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Chegg.com - Poor customer service

Posted:    Legend
Complaint Rating:  100 % with 1 votes
I heard of Chegg.com from a co-worker while I was living in Killeen, Texas. It was the Spring semester of 2010, and I decided to give them a try. Everything was great. Well, I guess the mistake I made was to relocate to Dallas, Texas because I decided to rent my textbooks through Chegg again for the Fall semester. I edited and updated my account information with my new adddress to prevent any mix-ups. I ordered a total of five books. Two of my textbooks were shipped to my old address in Killeen and the other three books were shipped to my new address in Dallas. I was so upset, as the semester had...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Chegg.com - misleading

Posted:    unsat!!!
Complaint Rating:  100 % with 1 votes
WARNING!!! Do not ever rent from chegg.com. I rented from them plenty of times but will never do so ever again. I rented a book from them and needed it for a few more weeks. They sent me an email stating that they will automatically extend my rental for 15 days. On day 16 they charged me 180.00 for the book without even consulting with me prior to. They never stated that after the 15 days that would happen leaving one to assume that every 15 days you simply get charged another 17.00. WRONG! After calling customer service they said they cannont refund my money and all I could do was sell it back...
Complaint comments Comments Complaint country United States Complaint category Books

Chegg.com - Unorganized

Posted:    jdub31
Complaint Rating:  0 % with 0 votes
This company has given me nothing but headaches. I have been trying for over a month to receive my payment for selling them my textbook. Now, they had no trouble processing the textbook when they received it, but now they are "having trouble" sending me my payment. I have been ordering textbooks online for years and never have I had as much frustration and disappointment in a company. I only used this company because it seemed like a new and upcoming company that even plants trees, going green, I guess, but my experience has been a nightmare. Well, I guess you live and you learn, and you...
Complaint comments Comments Complaint country United States Complaint category Books

Chegg.com - Florida, Boca Raton - they took my money

Posted:    cAQ
Complaint Rating:  50 % with 2 votes
i rented 4 books from chegg.com
i was not finished with them so they charged me another late fee of $20 for an extra 15 days which was fine. i did'int have a chance until the 15th day to return my books and thought they would charge me another $20 but this time they charged me $150 to purchase the books I called the company the lady who i spoked to really did'int have any idea how to help me and she basically said there is nothing we can do but you can sell your books back. worst case scenario i said fine but how much would they give me. she walked me through this and i found out...
Complaint comments Comments Complaint country United States, Florida, Boca Raton Complaint category Books

Chegg.com - Kentucky, Ft Knox - Payment for Books

Posted:    ADyer
Complaint Rating:  50 % with 2 votes
Please spare yourself the indigestion and heartache by not using Chegg.com for any services relating to textbooks. You'll be sorely disappointed if you do. The entire business seems to run amuck, noone knows who's in charge, and their customer service is abosolutely atrocious.
I sold 3 textbooks to them (mailed all three in 1 package) and I received payment for only one textbook...after 3 weeks. That didn't bother me much, but when i didn't I didn't receive payment for the other two textbooks (nor anything relating to them receiving the books), I began to inquire...
Complaint comments Comments Complaint country United States, Kentucky, Ft Knox Complaint category Books

Chegg.com - Misleading advertising

Posted:    buscando
Complaint Rating:  0 % with 2 votes
Be careful ordering with chegg.com
I needed to extend a book because the semester ends after the due date (a trap).
When I was ordering, the site said the book is automatically extended if your semester ends past the due date. What they don't say is there's an extension fee of $12 or more depending on the book & the length of extension. After adding the extension fee, it's almost the same cost as buying the book used somewhere.

Problems with customer service could mean they are tired from getting so many complaints.

I wish I Googled for...
Complaint comments Comments Complaint country United States Complaint category Books

Chegg.com - Indiana, Muncie - Chegg.com

Posted:    roseypickle
Complaint Rating:  80 % with 5 votes
I sent Chegg.com two textbooks in early December. I was told on the website that I would be receiving a refund around $70. My husband mistakenly sent the books via USPS instead of UPS. I called a few days later to see if this was going to be a problem. The man on the phone told me it would not be, but they we may not be able to be reimbursed for the shipping costs. I said that was fine and asked about the status of our order. He told me they had received the books and would be sending me an email within a couple days to explain different methods of obtaining my payment. I never received an email.
Complaint comments Comments Complaint country United States, Indiana, Muncie Complaint category Books

Chegg.com - Florida, Fort Myers - False Advertising, Poor Customer Service

Posted:    caramaria86
Complaint Rating:  71 % with 14 votes
I rented with Chegg for about a year but have recently become EXTREMELY dissatisfied with them. In regards to customer service, it's no wonder they have you jump through hoops just to get their phone number or live chat help. The best thing I can recommend is DO NOT LEAVE YOUR BOOKS IN YOUR CART. I left my books in my cart for a little over a week (I wanted to wait to closer to the term to order since our classes run longer than public schools) and when I went to checkout they raised my prices by more than $50!! It read beside the items "this price has been updated". I was furious...
Complaint comments Comments Complaint country United States, Florida, Fort Myers Complaint category Books

Chegg.com - California, Santa Clara - received unordered book, really hard to contact customer service

Posted:    scarlett0225
Complaint Rating:  0 % with 0 votes
received unordered book, really hard to contact customer service, couldn't access site since I didn't have an account and don't know how they could've sent me a book or how I would pay them. trying to navigate their site is horrible and trying to get help, you have to enter a question in this field but after that you enter an infinite loop because the buttons for live chat and call don't work. you have to search the site and end up going to terms of use to find their telephone number, which i then got a message that they weren't open....
Complaint comments Comments Complaint country United States, California, Santa Clara Complaint category Books

Chegg.com - Service is terrible

Posted:    jen29m2002
Complaint Rating:  100 % with 1 votes
I rented one book from Chegg.com in August 2009. It is now September and I still haven't received the book. I chatted online with customer service reps and the first one was helpful, he refunded shipping and promised it would be shipped via one day air. Aprox two days due to time of day. Well, I didn't recieve my book like promised so I chatted with another rep. She is terrible. She doesn't respond to me. Tells me there is no tracking information available and tells me that a supervisor has taken care of my order. Doesn't apoligize or anything. I spoke with her supervisor and...
Complaint comments Comments Complaint country United States Complaint category Books

Chegg.com - Horrible Customer Service

Posted:    jj_mckay
Complaint Rating:  86 % with 7 votes
Chegg.com used false advertising to induced me to click on their site in the first place. The low price of book rental stated in their Google ad was false-- the lowest price on Chegg.com was $73.47 and NOT the $22.56 advertised.

When I clicked for live customer service, the answers were absolutely stupid and horrible. It is like an automated system that does not comprehend English. AND, in order to contact their customer service via email you must first establish an account with chegg. Forget that. I'm posting my complaint here and sending this link to their "press room"...
Complaint comments Comments Complaint country United States Complaint category Books

Chegg.com - California, Santa Clara - Never refunded my money!

Posted:    Chris
Complaint Rating:  0 % with 0 votes
I placed an order on August 29, 2008. Most of my books arrived in a timely fashion, but a book for a class that I had dropped took over two weeks to arrive. I sent the book back the day after I received it, which was September 19th. I was told that my refund would take a few weeks to process, so I waited until November 9th to contact them. I did not receive a response, so I contacted them again on November 19th. November 20th, I received an email saying my refund has been processed, and should be reflected on my credit card account in 3-4 business days. My statement indicated I never received the...
Complaint comments Comments Complaint country United States, California, Santa Clara Complaint category Products & Services

Chegg.com - Customer Service

Posted:    ocbreeze
Complaint Rating:  0 % with 0 votes
I too ordered from Chegg in Fall of 2008 and again in Spring 2009. In the fall I only received 1 book out of 4 ordered and it took them weeks to answer my emails and refund my money. Forget calling the customer service number, no one answers...ever! You get an automated voice telling you to call back later.

I thought I would give them a second chance so again in the Spring 2009 (first week in February 2009) I ordered three books. I paid for priority shipping, one book arrived 5 days later (priority is 2-3 days) and it was the WRONG BOOK, the second is still in transit and it is now...
Complaint comments Comments Complaint country United States Complaint category Books

Chegg.com - California, Santa Clara - Failure to find lost package, trying to charge me for a new book

Posted:    A very unhappy customer
Complaint Rating:  100 % with 2 votes
One of the very worst customer service experiences of my life. Total scammers! First, they sent me the wrong book. When the correct book, shipped via UPS, didn't arrive, I attempted to contact Chegg. It took them 3 months after many emails from me just to have them tell me that I had to look for the book myself! Now they are trying to charge me full price for a used book which is probably in poor condition, considering the sorry condition of the books I did receive....
Complaint comments Comments Complaint country United States, California, Santa Clara Complaint category Books

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