Menu
Chegg Customer Service Phone, Email, Contacts

Chegg
reviews & complaints

www.chegg.com
www.chegg.com

Learn how the rating is calculated

1.8 143 Reviews

Chegg Complaints Summary

28 Resolved
105 Unresolved
Our verdict: When using services from Chegg with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Chegg has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Chegg. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Chegg reviews & complaints 143

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
3 reviews
1
7 reviews
Sort by:

Newest Chegg reviews & complaints

ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Chegg Mixed Experience with Chegg: Lack of Communication and Fraudulent Behavior

I've been using Chegg for a couple of years now and I have to say, it's been a bit of a mixed experience. While I've found the service to be helpful in answering some of my questions, I've also had a few issues with my account being locked and not receiving responses to some of my inquiries. Communication with Chegg representatives has been lacking at times, which has been frustrating.

Despite these issues, I continued to use the service until I graduated in December 2017. However, when I was balancing my checkbook recently, I noticed that Chegg had been withdrawing money from my debit account for an additional 14 months after I canceled my subscription. I was shocked and immediately called Chegg to request a refund. The representative I spoke with confirmed that my account had not been in use for 14 months, but still refused to issue me a full refund.

I was extremely disappointed and frustrated by this experience, as I ended up losing $210 due to Chegg's mistake. When I spoke with supervisors at Chegg, they even asked me to provide a recorded conversation of me canceling my subscription. I was taken aback by this request, as I don't have a recorded line on my personal phone. It's not something that I ever thought I would need to fight off fraudulent behavior.

When I asked the representative why Chegg's representatives tell me that I will be on a recorded line when I call, even though there's no recorded line, she didn't have an answer for me. This lack of transparency and accountability is unacceptable, and I will not be using Chegg again in the future.

I'm actually going to grad school for Mathematics in August 2019, and I will be encouraging all of my colleagues to cancel their subscriptions to Chegg immediately. It's just not worth the risk of dealing with fraudulent behavior. I would recommend finding another program that is more reliable and trustworthy.

Read full review of Chegg
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Chegg Chegg Review: Terrible Customer Service and No Care for Students' Needs

Chegg is a company that is only interested in making money and does not care about the students who use their services. Their customer service is terrible and they do not follow up with their customers. I made a mistake and accidentally sent back a book that was not rented from Chegg. It has been almost a year and they have not been able to find my $200 book. They have the book in stock but they will not send me one of their copies or give me any sort of credit to purchase a different book. I am a student putting myself through law school and this is a lot of money for me.

When I first tried to find a solution to my problem, I searched their website but the answer was behind their paywall. They want you to pay their monthly fee in order to see the answer to a customer service question. This is ridiculous and shows that they do not care about their customers. I have found out that this has happened to a lot of students and they have not received any follow up, credit, or their book back.

I am sure that Chegg is now renting out my personal book and making a profit on it. The best they can offer me is a 10% coupon on my next purchase. This is not acceptable and shows that they do not care about their customers. I would not recommend using Chegg to anyone. They are only interested in making money and do not care about the students who use their services.

Read full review of Chegg
Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

Chegg Chegg Review: Overcrowded with Tutors, Lack of Control, and Spoiled Students

I have been a tutor on Chegg for some time now, and I must say, it's not the best experience. The platform is overcrowded with tutors, and there aren't enough students to go around. Most of the students who do come on the platform are only interested in getting free answers to their questions. They spam tutors with questions, hoping to get a response without paying a dime.

One of the biggest issues with Chegg is the lack of control students have over open written lessons. These lessons can be quite expensive, and there is no guarantee that the tutor will be able to help you. What's worse, there is no customer or employee support to help you if you have any issues with the service.

The only good thing about Chegg is the tutor alerts that notify you when a student needs help urgently. However, these alerts are often misleading. They claim that a student needs help ASAP, but when you check, it turns out to be a robot program pretending to be a student. The program directs you to a question that you can't answer, and there is no option to click and answer the question. This is just a ploy to get tutors back on the website during times of low traffic.

Another issue with Chegg is the lack of regulation. Many students on the platform are spoiled brats who expect tutors to give them the answers to their homework assignments. They then copy the answers and submit them as their own. This is a major problem, and it seems like 90% of the students on the platform engage in this behavior.

If you're a tutor, I would advise you to stay away from Chegg. It's just not worth your time. If you're a student who must use the platform, be extremely careful. Watch your bill because they will charge you for everything, and the tutors have no regulation. Customer service is like an insurance company. They will not give you your money back and are not paid to help you.

Read full review of Chegg
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

Chegg Chegg's Lack of Security Measures: A Concerning Issue for Users

So, I recently logged into Chegg after a long time and was prompted to reset my password. I changed it, but to my surprise, there was no security check or code required to do so. This means that anyone with access to my email address could change my password and access my payment details. It's scary to think that Chegg doesn't have any security measures in place to prevent this from happening.

What's even more concerning is that there is no option to cancel your account on the website. The only way to change your email address is to contact customer support. This seems like a deliberate attempt to make it difficult for users to protect their information and cancel their accounts.

I must admit that I was initially very suspicious of Chegg and thought that it was an elaborate scam. However, I have since realized that the situation is not as scandalous as I first thought. Nonetheless, it's still very unsafe to add payment details to Chegg and buy anything from them. If someone gains access to your email account, they could easily change your password and access your payment details.

In conclusion, I would advise anyone using Chegg to be very careful and not add any payment details to their account. It's always better to be safe than sorry, and in this case, it's better to err on the side of caution.

Read full review of Chegg
Hide full review
ComplaintsBoard
P
5:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chegg Horrible customer service

The customer service is so bad that I have been waiting for the past 2 hours trying to login to my account. Every 15 minutes I am being told that someone else will be taking over my problem. To login I am being asked to enter a one time code that has been sent to my email and that the code will expire within 5 minutes. However, every time I request a new code to be sent (have requested more than 10 times), the email that I get containing the code is sent to me after 5 minutes, making the code useless. After some time, the emails stopped coming altogether. I have been chatting with different members of their team on Messenger and WhatsApp, as well their interactive bot for more than 2 hours (nearing 3). Now after telling me that I should change my email, they tell me that there is no subscription under my name. I sent them a photo showing the receipt. Due to so many issues and such a poor customer service, I am cancelling my subscription.

Read full review of Chegg
Hide full review
ComplaintsBoard
L
9:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chegg Not recognised membership

Hello,

My name is Liliana

I live in UK and recently noticed some transactions from you that I do not recognise. I never ordered your service or had a membership but you are being billing me since 2021.

I would like this to be investigated in a proper manner please, and I request the full refund of the amounts taken.

I already chatted with someone who tried everything to identify me in your system and it wasn't possible. One thing is sure: you have my bank details!

My financial institution is saying that is too late for a dispute, so I appreciate you to solve this.

I appreciate your response please.

Best regards

Desired outcome: Refund. I've been billed since 2021

Read full review of Chegg
Hide full review
ComplaintsBoard
V
7:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Chegg Charging my bank acct

I had cancelled my subscription because this service was no good. I received an email confirming my account had been cancelled and four days later they charged my bank account. They withdrew money from my bank account after I had already cancelled. I contacted them and even though they could see that I cancelled and not used the service they wouldn't refund my money. Sent use chegg, they are frauds and will steal your money. Cancel your cc because they will continue to charge you.

Desired outcome: I'd like my money refunded and foe them to delete all my information from their database.

Read full review of Chegg
View 0 more photos
Hide full review
ComplaintsBoard
R
1:48 pm EST

Chegg Double charging for over 2 years

You have double charged my credit card for over 2 years. I am billed on the 3rd of every month $21.80 and on the 15th of every month $21.80. I have went round and round with you guys on this and I WANT MY MONEY REFUNDED! My credit card company was able to refund me for 4 of those months but said Chegg is responsible for refunding the remaining balance. Which is $392.40.

Charges Started April 15, 2021 and So far the last month charge was January 15, 2023.

Desired outcome: I want refunded the money for the double billing/fraudulant charges!

Read full review of Chegg
Hide full review
ComplaintsBoard
A
11:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Chegg Complaint

Chegg tempts students into cheating by providing answers to problems from their textbooks that they can copy paste into their homework and tests. While getting answers from Chegg for your homework may not be that nefarious, Chegg in general cannot be accessed while running a VPN, making privacy protection grossly compromised. If a school administration requests records from Chegg on student IP's and names, in general, Chegg will provide that information to the school. This is a scandalous practice, as Chegg is the one that provides the temptation for students to cheat in the first place! Many students don't find out until they're deep in danger. Because of Cheeg's practices, they may end up getting expelled or failing classes, and ruining their GPAs because of Chegg. Chegg is like a dope dealer luring scared and vulnerable kids into something that seems at first like a lifesaver.

Furthermore, like many websites Chegg makes it appear that you would pay month to month when in actuality, it is a subscription. I was not planning on renewing my Chegg subscription, but it happened automatically and I was very angry about that to be fair the across-the-board on a lot of Internet sites it's a horrible practice, and it really needs to be stopped.

Desired outcome: 1. Chegg guarantees anonymity and does not divulge IP activity to school admins. Conversely, Chegg does not allow answers to homework or exams.2. Chegg warns students that using their services will affect their Turnitin results.

Read full review of Chegg
Hide full review
ComplaintsBoard
L
9:46 pm EST

Chegg eReader app

The last time I had used Chegg for ebook rentals, I had access to the eReader app, which was incredibly easy to use and very accessible on my phone and iPad. This year, I decided to rent ebooks once again under the impression that the eReader would still be available (it is still on the app store, and previous textbooks still popped up on the app).

However, once class started and I needed to start reading the material, I was not able to access any textbooks through the eReader app. After some research reaching out for help, I was told that the app is basically useless and the only way to access textbooks is through a web browser. I tried using the browser, but found it was nowhere near as easy to use as the app. I asked if a refund would be possible due to the lack of transparency, inconvenience, etc.

While the two representatives I spoke two were patient, I was told that Chegg policy would not allow them to provide any refunds. Basically, I'll just have to struggle through this semester's readings. In addition, purchased ebooks cannot be transferred to kindle or any other app, so you can only read it on the Chegg website.

Desired outcome: Please refund.

Read full review of Chegg
Hide full review
ComplaintsBoard
J
10:39 am EST

Chegg Unit 2 assignment - health care plans

I have been paying for Chegg's service for long time now, and it's been more than a hand few times that I have tried to seek help with a perper, and Chegg is not able to provide help. I am not understanding the reasoning for this but would like to have some support. I need a essay paper of 4-5 pages ASAP, the question I need answer is as follows:

Referring to Unit 2 Readings and Resources, write a 4-5 page paper proposing a health care plan and include how you would finance the plan.

Your paper should include:

Cover page

4-5 pages of content

Reference page

Proper formatting per APA 7th edition.

Desired outcome: It's been to no avail

Read full review of Chegg
Hide full review
ComplaintsBoard
C
10:18 am EST

Chegg Question asked

Hello,

I hope this message finds you well,

I am complaining to let you know that I have been asking a question for 5 times and they are answering only questions a-b-c although I am writing in the question that I only need the answer of d-e-f and I don't need that of a-b-c.

I have lost 5 questions, each time posting question and asking for d-e-f and getting only the answer of a-b-c. This is tiring, and wasting my time although I have renewed my subscription this month just to get the answer of these questions. I don't want to stop my subscription, since chegg is known for its perfect customer service, so please help e with that.

Thanks!

Christina

Desired outcome: I would like to bet an answer for my question

Read full review of Chegg
Hide full review
ComplaintsBoard
A
1:31 pm EST

Chegg Subscription Refund not in favor of customer

It is clear in the Chegg Policy the user does not have any rights t a refund if a subscription is not canceled before the renewal date neither do they have a auto renew off button/ option on their website. It is stated that it is non refundable but there is nothing that states that members should cancel a day before nor are members given a set amount of days to cancel clearly stated in the Terms of Use. This should change, the money is held in the account for a month till the next renewal date even though the subscription is canceled and you are given an option to re-launch the subscription if you please even if it is clear that the user would like to cancel the subscription and not to re-launch it.

Desired outcome: Terms of Use Policy update to allow subscription refund.(even if it is a percentage)

Read full review of Chegg
View 0 more photos
Hide full review
ComplaintsBoard
Y
10:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Chegg Suspension of my account

Since I am a user from China, I had to use a VPN. So this makes my account look like a shared account, but the truth is I don't share it. This is the second time my account has been deactivated. Deactivating my account twice in just two weeks? I paid an expensive membership fee, but I'm not getting the service I should have. I had already expressed my need to use a VPN with tech support after my account was first deactivated by chegg, but apparently Chegg didn't have the consumer's needs in mind.

Desired outcome: Unblock my account immediately and promise not to deactivate my account in the future! And compensate me for my lost rights

Read full review of Chegg
Hide full review
ComplaintsBoard
S
1:21 pm EST

Chegg monthly membership has been charged to my card but isn't renewed until january 2023

I noticed this happening today 12/5/2022 at 12pm. I have been getting charges to my card on file for two months and to my understanding I did not renew my monthly membership, as it is being renewed in January of 2023. I do not understand why I am being charged if my membership is currently paused. I would like to know how I can resolve this issue and get my money back as I have not been using Chegg since my membership isn't renewed until next year.

Desired outcome: I would greatly appreciate an explanation and a refund for the past two months.

Read full review of Chegg
Hide full review
ComplaintsBoard
K
4:02 pm EST

Chegg I have no idea what it is I didn't order it

I have NEVER even heard of this company. I most definitely didn't order anything. Please tell me why you continue to charge me over and over and over. August 2022, September 2022, October 2022, and November 2022, Each time you stole $10.55 every time was done at midnight. This is theft of my money. It's not yours and I didn't ever never see anything from you

Read full review of Chegg
Hide full review
ComplaintsBoard
T
6:56 pm EST

Chegg Homework tutoring

I was asking so many questions for my homework issued, the tutors never respond my questions. I pay for the helps, but they didn't do their job at all. Each month, the limit I have to ask is 20 questions, and the total I was asking was 9, they answered only one and it was horrible answered. I would like to hear it from you. For a business, I am a customer you must support what I need.

Read full review of Chegg
Hide full review
ComplaintsBoard
N
3:16 pm EST

Chegg Charged me twice payment

Today I (15/11/2022) just subscribe chegg, but chegg charged me twice. I paid twice because of it, I should be only pay 27,94 but then I check my history I paid twice already. Please refund my money to my bank account. I really mad and dissapointed because I already pay by my debit card then suddenly when I click into another page chegg tell me to pay again.. Please fix this

Desired outcome: please refund me the $27,94

Read full review of Chegg
View 0 more photos
Hide full review
ComplaintsBoard
S
5:40 am EDT

Chegg Not being able to access a folder of the answers to questions I asked when I was subscribed.

I was subscribed to Chegg for two months from the 18th of August to the 18th of October and have asked questions along the way but I can't access them after cancelling my subscription. I'm entitled to those answers as I paid to get them. They are not new questions that I want to have access of without having paid for them. How is it that when you unsubscribe you cannot visit the work that you've paid for? I feel like I'm being ripped off. My email is [protected]@gmail.com.

Desired outcome: To be able to access my own folder that I already paid for.

Read full review of Chegg
View 0 more photos
Hide full review
ComplaintsBoard
S
9:04 am EDT

Chegg Everything You Need to Know About Chegg

The Good

It may give you some answer support sometimes.

The Bad

[censored] service that half the time provides outright wrong and/or no actual explanation of process.

Expensive service that charges a lot for what it is; more expensive than competitors.

Incompetent safeguard system that will almost 100% guarantee suspend your account under false allegations of being a 'shared account.' Complaints are disregarded and while you wait days for your account to be re-enabled, you won't get credited back for the days stolen.

Staff are untrained and essentially powerless to do anything... I don't even know why they exist. The staff appear to be only trained in 'The Three Fails,' defined as (1) Apologize; (2) Deny responsibility; (3) Deflect demands. Staff are expensive, and if that is all Chegg wants them to do then they would save money just by making a script for that.

Final verdict; [censored] company. Avoid at all costs.

Desired outcome: Fix your automated safeguard. It is a primitive system prone to false positives. Also, fix your business process. Your manual investigation following an automated suspension is slow and ineffectual. Lastly, train your staff better.

Read full review of Chegg
View 0 more photos
Hide full review

Chegg Customer Reviews Overview

Chegg is a popular online learning platform that offers a wide range of services to students. The website has received numerous positive reviews from users who have found the platform to be helpful in their academic pursuits. One of the most appreciated features of Chegg is its textbook rental service, which allows students to save money on expensive textbooks. The platform also offers online tutoring services, study resources, and a Q&A forum where students can get help with their homework.

Chegg's user-friendly interface and easy-to-navigate website have also received praise from users. The platform is designed to be intuitive and user-friendly, making it easy for students to find the resources they need. Additionally, Chegg's customer service has been commended for its responsiveness and helpfulness.

Another positive aspect of Chegg is its affordability. The platform offers a variety of subscription plans that are priced competitively, making it accessible to students on a budget. Chegg's commitment to social responsibility and sustainability has also been appreciated by users.

Overall, Chegg has received overwhelmingly positive reviews from users who have found the platform to be helpful, affordable, and user-friendly. With its wide range of services and commitment to student success, Chegg is a valuable resource for students looking to excel academically.

Chegg In-depth Review

Website Design and User Experience: The website design of Chegg is clean and user-friendly, making it easy to navigate and find the necessary information. The interface is intuitive, allowing users to quickly access the services they need.

Range of Services and Offerings: Chegg offers a wide range of services and offerings for students. From textbook rentals and purchases to online tutoring and study resources, they have everything a student may need to succeed academically.

Pricing and Subscription Options: Chegg provides affordable pricing options for their services. They offer various subscription plans, allowing students to choose the one that best fits their needs and budget. The pricing is transparent, with no hidden fees or surprises.

Quality of Study Materials: The study materials provided by Chegg are of high quality. Their textbooks are in excellent condition, and their online resources are comprehensive and well-organized. Students can rely on Chegg for accurate and reliable study materials.

Tutoring and Academic Support: Chegg offers tutoring and academic support services to help students with their studies. Their tutors are knowledgeable and experienced, providing valuable guidance and assistance. Students can schedule sessions at their convenience and receive personalized help.

Customer Service and Support: Chegg's customer service is top-notch. They are responsive and helpful, addressing any concerns or issues promptly. Their support team is available 24/7, ensuring that students receive the assistance they need whenever they need it.

Ease of Navigation and Search Functionality: Chegg's website has a user-friendly interface with easy navigation and efficient search functionality. Users can quickly find the information or resources they are looking for, saving them time and effort.

Mobile App Experience: Chegg's mobile app provides a seamless experience for users on the go. It is well-designed and offers all the features and functionalities of the website. Students can access their study materials, schedule tutoring sessions, and more, all from their mobile devices.

Availability and Accessibility: Chegg is available to students worldwide, making it accessible to a wide range of users. Their services can be accessed online, ensuring that students can benefit from them regardless of their location.

Reputation and Trustworthiness: Chegg has built a strong reputation for being trustworthy and reliable. They have been in the industry for years and have gained the trust of millions of students. Their commitment to providing quality services has earned them a positive reputation.

User Reviews and Ratings: Chegg has received positive user reviews and ratings. Students appreciate the convenience and effectiveness of their services, often praising their study materials and tutoring support. The reviews reflect the satisfaction and success of many users.

Additional Features and Benefits: In addition to their core services, Chegg offers additional features and benefits. These include textbook solutions, internship and job search assistance, and scholarship opportunities. These extras enhance the overall value and usefulness of Chegg for students.

Return and Refund Policy: Chegg has a fair return and refund policy. If a student is not satisfied with a textbook purchase or rental, they can return it within a specified timeframe for a refund. This policy gives students peace of mind when using Chegg's services.

Privacy and Security Measures: Chegg prioritizes the privacy and security of its users. They have robust measures in place to protect personal information and ensure secure transactions. Students can trust that their data is safe when using Chegg's services.

Overall Rating and Recommendation: Overall, Chegg is a highly recommended platform for students. With its user-friendly website, wide range of services, affordable pricing, and excellent customer support, it provides everything a student needs to succeed academically. Whether you need textbooks, tutoring, or study resources, Chegg is a reliable and trustworthy choice.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Chegg customer service

Phone numbers

+1 (855) 581-9873 +1 (888) 364-8596 More phone numbers

Website

www.chegg.com

Most discussed Chegg complaints

Worst service ever
7
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Chegg?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Chegg Customer Service. Initial Chegg complaints should be directed to their team directly. You can find contact details for Chegg above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Chegg. Discuss the issues you have had with Chegg and work with their customer service team to find a resolution.