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Certegy Complaints & Reviews

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Certegy - Florida, Tampa - Checks Declined no reason given

Posted: 2015-06-13 by    dsrtrt3
Complaint Rating:  100 % with 1 votes
I sold 2 cell phones to uSell, an online recycling business. They sent me 2 checks one for each phone. I submitted them to my bank for processing and they were declined. Certegy declined to approve them but would not provide any reason why. When I called the verification phone number on the checks they were verified for the amounts and who the checks were payable to. Yet, my bank, a check cashing place and even WalMart verified the checks were correct but would not cash them because Certegy would not approve them. So uSell sold my phones and were paid for them. The checks they sent me are worthless...

Certegy - check not accepted

Posted: 2015-02-11 by    Randel Nielson
Complaint Rating:  0 % with 0 votes
I wrote a check for gas at Maverik . Certegy would not except it. I have written over 5000 checks and never had one bounce. I tried to contact Certegy. I was put on hold for 30 minutes when I finally got to talk to a real person, she said our computers are down call back in one hour. The second time I called she said the computers were updating and she could not help me. What a bunch of crap. This company should be ashamed of themselves. Maverik will not get anymore business from me....

Certegy - Certegy cost me $500 cash

Posted: 2015-01-31 by    Walmart victim97469347
Complaint Rating:  0 % with 0 votes
On January 29, 2015 I paid for a $500 Moneygram money order as I have every month for the last four years at the Stuart, FL Walmart. Walmart associate Ashley misunderstood and gave me one for $400 and another for $100. Within 10 seconds, I immediately requested to exchange them for one $500 money order. I was instructed to make the money orders out to Walmart. When Ashley put it in the system, CERTEGY sent a message that they would not guarantee the checks. The three customer service managers and two assistant managers spent more than two hours trying to figure out what to do. I suggested that I...

Certegy - declining my check

Posted: 2014-12-27 by    meme49
Complaint Rating:  0 % with 0 votes
I wrote a check at Academy Sports in Mt Juliet, Tennessee. It went through they give me back my check and my receipts. When I was balancing my account I noticed the check had not gone through after nearly 3 weeks. I called the store and they said everything was fine with them that they had gotten their money but gave me a number of a collection agency. When I called their they said I had a returned check which I did not think was possible because our account is set up to pull from savings if nothing is in checking. Come to find out Academy Sports sent my check through on the wrong account. Since...

Certegy - Florida, Holly Hill - Non cashing of student loan check

Posted: 2014-12-11 by    JOIEE
Complaint Rating:  0 % with 0 votes
I cashed a Student loan Check from my College a few months ago... It took about 3 times for Walmarts cashier to get it through. I received another check and tried to casdh at the SAME WALMART today for within $100 of the 1st check amount. They gave me a computer generated paper slip stating that (Reason: 1 "we cannot cash this check. this is based on information from Certegy Check Services." ) The Walmart associates in Holly Hill, FL were CLUELESS as to who Certegy is and would NOT Call my College for approval or the bank BB&T (BOTH #'s listed right on the check) They asserted that it was declined...

Certegy - Denial of PERFECTLY GOOD check at TARGET

Posted: 2014-09-03 by    melkoa
Complaint Rating:  100 % with 2 votes
I wrote a check to pay for my purchases at my local Target store. CERTEGY disapproved the check - my good check - for no justifiable reason. I own the check book, I own the bank account, I have banked with the same bank for 15+ years, no bad checks ever, and here I was at MY LOCAL TARGET store where I could not make and pay for my purchases BECAUSE OF CERTEGY. After many humiliating minutes later in front of store clerks I know and a teacher from my kid's school standing behind me in the line, I went home and called CERTEGRY. After speaking with two of their staff, I got nowhere. They had the...

Certegy - Refusing a check

Posted: 2014-07-16 by    camillef
Complaint Rating:  0 % with 0 votes
I have gone to Lowes to purchase items that totaled $21.71. My check was refused due to Certegy. When I call them they are very rude, cant answer questions I have asked. I contacted my bank and Lowes. My bank says they have never heard of this company, while lowes says they cant do anything about it. This is quite embarrassing since at the time I had over $800 in my bank. This is the 2nd time in 6 months. I will not shop at Lowes as I am not going to be looked at badly again by the people behind me in line or the checker. This practice needs to be stopped. I am going to try and get this company...

Certegy - Check denial at Lowe's

Posted: 2014-06-01 by    Jean de Jong
Complaint Rating:  0 % with 0 votes
Forgot my debit and credit cards at home but had my check book with me but when I went to pay for a $100.00 gift card with a check I was told Lowe's could not accept my check, Certegy had Code 2 my check. The statement on our Lowe's printout was that the check was not rejected because of bounced checks and I know we had plenty of money in our checking and money market accounts.
When I got home I called Certegy to find out what happened and waited for a half hour to connect with someone who sounded like they were in India. In order to get a copy of what caused this rejection I was...

Certegy - New York - Unable to resole disputes

Posted: 2013-01-21 by    Garofolo, jr
Complaint Rating:  0 % with 0 votes
I have been trying to resolve disputes with Certigy since November, 2012. I have a called their Customer Care Line multiple times. They were going to mail me out a detailed statement in early, January, 2013. My accounts are all in balance and my overdraft has been resolved. I have been able to settle two disputes with two merchants on my own, I can't seem ti get a straight answer from these people....

Certegy - Michigan, Flint - refusal of check

Posted: 2012-11-23 by    Sharron0711
Complaint Rating:  0 % with 0 votes
On Nov 21, 2012, I went to tjmaxx to pick-up a lay-a-way. I wrote out my check for $69.76. The clerk put the check through and told me there was a problem. she then left and went up to the front of the store. I waited over 20 minutes, as the line behind me continued to grow. The phone rings and the new trainee answered, turned to me and asked my birth date. I told him, and he relayed the info. The customers behind were getting upset and giving me disgusted looks. Finally the first clerk returned and sid my check had been denied! I told her that was impossible, and that i had never had a problem...

Certegy - Denial of check

Posted: 2012-10-23 by    Completely Disappointed
Complaint Rating:  0 % with 0 votes
I had recently relocated (within the last week) to Indianapolis, In., and was in a local Hobby Lobby buying stuff for my new home, had a complete cart full, obviously decorating an entire house, you can imagine how long that process takes and how fun and exciting it is to find all of it and the idea of having it in your home only to get to register, go thru the pain staking process of checking out to only have the little clerk run my check three times, call over a manager (did I mention there was only one checker and a TON of other customers behind us) to be handed a little slip saying they cant...

Certegy - Wisconsin, Milwaukee - Declined Moneyorder

Posted: 2012-04-29 by    Sam Bulmer
Complaint Rating:  0 % with 0 votes
I pruchased a MoneyGram on 04/09/2012 at WalMart, when I tried to use it at WalMart on 04/29/2912 it was declined. Their explanation from WalMart Customer Service was there was a problem with me and the nature of the transaction ?????????. I bought the Money Order at WalMart and wanted to use it at the same WalMart. The only mistake i made was givign WalMart $1200 that they could then refuse to return....

Certegy - Ohio, Mason - Declined for no reason

Posted: 2012-03-23 by    clcarter500
Complaint Rating:  0 % with 0 votes
I wrote a check at Target for $217.95 on a checking account that had $4000 in it at the time and it was DECLINED by there checking service Certegy. I was told to call them to clear it up. I knew that it would take awhile so I just used another bank card so I could complete my purchase. When I got home I called Certergy and waited 20 minutes to talk to someone and then was told I was not declined because of my account or my credit but because the "program" said that my check was a risk. I went round and round about what was the exact reason but they could not tell me. They could only tell me that...

Certegy - decline check for no reason

Posted: 2012-03-09 by    demi is not happy with this issue
Complaint Rating:  0 % with 0 votes
I wrote a check at Marshalls on March 8, 2012 and was declined by Certegy; I have excellent credit, the money is in my bank; I could not see any reason why my check was decline; the employee gave me a card and told me to call a company named Certegy; I called and was told that the check was declined not because of any negative reasons but for preventive reason; this is a scam....

Certegy - Florida, Tampa - Fraud

Posted: 2011-11-11 by    Not Fair Nazi Like
Complaint Rating:  100 % with 1 votes
I was declined cashing a small payroll check for $298.30. When I was declined at Wal-Mart, and I called Certegy the reason was "patterns in the check are suspicious, this is a risk factor, therefore they denied". What the heck is this about. I feel like the Nazi's are back and they are picking and choosing on who meets there criteria. When I called and complained I might as well been speaking to a robot. I am the Administrator of the company, therefore I know the check is valid, I know what our balance is which is close to 500k, I obviously am quite aware the check is valid. I have NO outstanding...

Certegy - Wisconsin, Rice Lake - declined payroll check

Posted: 2011-11-01 by    sprykng884
Complaint Rating:  0 % with 0 votes
Went to Walmart twice to try and cash my payroll check because I sometimes work late. Twice my check was declined. After the first time I called certegy and was told it was a precautionary measure because I had never cashed a check through them before and that I.shouldn't have a problem next time. BULLSHIT!!! CERTEGY IS A BULLSHIT COMPANY that plays God with people's finances. Don't believe a word your told, they SUCK A BAG OF DICKS!...

Certegy - Tennessee, Knoxville - Threats

Posted: 2011-08-02 by    Carolyn Corwin
Complaint Rating:  0 % with 0 votes
I purchased a mattress from Mattress Firm in Knoxville Tn and paid in full with a personal check. Almost 3 months later I received a letter from Certegy stating for me to make payment to them immediately for the same amount I paid Mattress Firm plus $30 service charge because my check I used to pay Mattress Firm was returned unpaid. I took the letter straight to my bank and was told that there had not been a check presented to them for payment. The bank suggested that we contact Mattress Firm and ask for a photo copy of the front and back of the check in question and they could only tell us that...

Certegy - Missouri, Neosho - declined check

Posted: 2011-07-28 by    itsaracket
Complaint Rating:  0 % with 0 votes
Class Action - I'm in. Certegy and companies like them are nothing but a racket! I went to the DG yesterday, right next door to my office so I frequent it often. Wrote a check from my business account for $11.84 that was declined. I get a declined check reciept with Certegy's phone number. I call them and they tell me the check was declined due to an adverse report from a 3rd party which is Clear Check and tell me to call 1-800-859-3170. I call this number which is not Clear Check it is TRS Recovery Services - debt collection and also Telecheck. Of course I cannot talk to a human so I...

Certegy - Oklahoma, Stillwater - Check fraud

Posted: 2011-06-30 by    swilliamrex
Complaint Rating:  100 % with 1 votes
On the last Sunday of January, 2011, I was the victim of a break-in. The thieves stole some checks and tried running up some bills. I visited my bank and took the appropriate action. Within the next couple of months, had a nightmare as various collection companies tried to collect. With the majority of them, a faxed police report and phone call, and that was it. Not Certegy...they wanted personal info, notarized copies, the works. Sent in the paperwork, still not satisfied. Fed up, I finally even had my bank type out a notarized letter, on top of the PD report and other paperwork. Have yet to hear...

Certegy - Tennessee, Knoxville - Denied Transaction

Posted: 2011-06-23 by    CU Greg
Complaint Rating:  0 % with 0 votes
Where to start. First - AVOID ANY RETAILER USING CERTEGY!!! I started using Murpay several months ago. It is a way to get a lower gas price at Murphy Oil locations by using there pay system and I can pay for my childrens gas with out having to hand them their own credit cards. It involves making payments directly from your checking account instead of a credit or debit card. It sounded simple. You set up an account and link it to your checking account. When you go to buy gas you text there system and they text back a code to enter at the pump. It all worked great for 3 weeks then one day my transaction...

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