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Centurylink Complaints & Reviews

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Centurylink - Incredibly Poor Service

Posted: 2015-05-16 by    katkarsmom
Complaint Rating:  0 % with 0 votes
Yes, this is a long complaint. The bottom line is that after jumping through every hoop CenturyLink has put in my path, my elderly mother still does not have phone service more than two week after I started the process of trying to get her a landline in her new apartment. CenturyLink has bungled this every step of the way, and they deserved to be first on the list of most disliked companies in the US. Here is my story: Needing to set up phone service for my elderly mother, I communicated with CenturyLink via their LiveChat desk and came away feeling relatively good about the experience even though...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

Centurylink - Worse Service than First Reported

Posted: 2015-05-16 by    katkarsmom
Complaint Rating:  0 % with 0 votes
I made my first complaint about CenturyLink after receiving a message from them that my service order was complete. I have just received notice from my niece that my mother's phone STILL is not working. This must qualify as elder abuse. I am going to figure out how to complain to the PUC in Washington about this. I have documentation to back up all my claims, and they are going to find out just how bad so-called service is from this company....
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

Centurylink - Charging Returned Modem

Posted: 2015-03-03 by    lando786
Complaint Rating:  0 % with 0 votes
I've been trying to resolve this since before my service got activated. I signed up through chat because I wanted to use my own modem and the sign up form didn't have that option. The day of my service activation the modem showed up at my door. I was told to return the modem using the pre-paid return label inside which I did the same day. I was told the bill would be adjusted by the end of the billing cycle and that I only needed to pay for the residual amount, but it never was fixed. I received a disconnect notice in the mail and had to call in to tell them they had received the modem....
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Centurylink - Charge for returned modem

Posted: 2015-01-20 by    JulieK1974
Complaint Rating:  0 % with 0 votes
I moved in Nov. 2013 and cancelled my service with Centurylink. I used the prepaid shipping label to return the modem. Six months later, I received a collections letter billing me for the modem. Since I moved 1400 miles away, I had no idea where the tracking label ended up. I'm out $100 for a fraudulent charge. I will NEVER be a Centurylink customer again....
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Centurylink - They disconnected my number in error

Posted: 2015-01-13 by    SteveJe
Complaint Rating:  0 % with 0 votes
Several months ago I moved into an interim location while I was waiting for our new home to be built. I could not use my old number, so I needed to have it call forwarded to a new number (the central office in my area did not serve that number?). CenturyLink told me that my bills would be billed to the new number, so I paid my bill every month on line. In error, they continued to bill me on the old number, too. To the tune of $600. Since i was paying my bill on line I disregarded the bill that came in the mail. So they disconnected my old number (which I have had for many years and worked for the...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

Centurylink - Early Termination Fee

Posted: 2015-01-03 by    VicN
Complaint Rating:  100 % with 1 votes
I responded to the flyer in my mailbox and signed up for the internet service which has never worked from the day one, Called CenturyLink many times to resolve the issue but the issue remains and was never fixed, Last time when they took $5 off the bill and I was promised improved service, but without any improvement my internet still doesn't work after 10 months of service, finally when I decided to call CenturyLink back to cancel the service I was told that I will have to pay $400 early termination fee for the product which never worked right from the day one and I was threatened that they...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Centurylink - Unresolved Billing Issues

Posted: 2014-11-09 by    LMG in Chicago
Complaint Rating:  0 % with 0 votes
I ordered service on Sept. 1. On that date, I spoke to a CenturyLink rep and said that I wanted bundled Internet and DirecTV. I was told that my Internet would be installed on Sept. 4 and DirecTV on the 7th. Once all of the CenturyLink details were finalized, she transferred me to another agent to complete the DirecTV account set-up. I was promised a bundled rate of $49 for Internet and $58 for DirecTV. Installation took place as promised. The problems began with CenturyLink almost immediately. I never received my first bill. Knowing it was coming due, I proactively called customer service to try...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Centurylink - Louisiana, Monroe - Fraudulent Billing

Posted: 2014-10-23 by    Colorado Mike
Complaint Rating:  100 % with 2 votes
Brand new customer with Centurylink where I got the landline phone/Internet bundle advertised at $54.95. First bill came in at $75 for the bundle and a $50 charge for "Easy Number" which I didn't ask for. I've filed a complaint with the FCC and we need more of you people with complaints to do the same. Plus, someone with the time and means to start a class action suit against them. At the very least, PLEASE file a complaint with the FCC....
Complaint comments Comments Complaint country United States, Louisiana, Monroe Complaint category Landline & Home Phone Providers

Centurylink - Billing After Cancellation

Posted: 2014-09-16 by    Frustrated Customer3
Complaint Rating:  0 % with 0 votes
I called to cancel my service (I was moving, not to mention I had to call their tech support on average 2X a month due to extremely slow (10 min to load a page) internet or no service), and the first time, it seemed to be smooth sailing (aside from it taking 38 minutes to do the call). A few weeks passed, and I noticed on my bank statement that I was charged for another month. I called them back. After being on hold for 26 minutes (their average is 15-17 minute hold) I finally hung up as I needed to answer another call. Next time I tried, I was again on hold- this time only 7 minutes (They must...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Centurylink - Billed for service i do not have

Posted: 2014-08-14 by    LBusby
Complaint Rating:  0 % with 0 votes
I had CenturyLink for 3 years from 2011 - 2014, in May, my contract with them was at an end so I cancelled their services. I contacted Comcast Internet and have had them ever since. CenturyLink took it upon themselves to send me a "New" box even though I didn't order it. When the box arrived I did not accept it and asked UPS to return it. Ever since I have been getting bills for CenturyLink's Internet Service even though I do not have CenturyLink. I have made numerous phone calls and documented each call & with whom I have spoken to, without success. Today, I received a bill...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Centurylink - Monopolistic misleading company!

Posted: 2014-07-01 by    OzawkieMom
Complaint Rating:  100 % with 1 votes
I have been a "loyal customer" of CenturyLink for many years - in large part because they are the ONLY provider in the area where I live. I have actually enjoyed their phone and Internet service, with very little problems, up until I moved from one town to another and had to transfer my service. I was duped into upgrading my bundle package when I switched service, by a very convincing and very misleading customer representative! I have been on a grandfathered in package bundle for several years and I expressed my concern in losing this package and ending up paying more if I upgraded. She...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Centurylink - Overagressive "Account Managers"

Posted: 2014-05-12 by    Really Tired of It!
Complaint Rating:  100 % with 1 votes
For the third day now, a CenturyLink Representative has rang my doorbell to push there services. I have told them three times now that I don't want there products and it doesn't end there. They wanted to know how much I was paying and that they can BEAT ANY PRICE. (Yea, they do for a month and then jack it up higher than it was previously).
I literally had to shut the door on their face.
I called CenturyLink, waited 25 minutes only to be told that there is nothing that can be done as they are independent contractors, not CenturyLink employees. Really? They are wearing CenturyLink...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Centurylink - Solicitous calls

Posted: 2014-03-28 by    KThomas
Complaint Rating:  0 % with 0 votes
I keep getting phone calls from people with such thick Indian accents that I can only understand every other word they say, claiming they're applying some discount or another to my company phone bill and long distance. I'm not sure it's actually CenturyLink making these calls as if they were they would know that this is a branch office and ALL accounts are owned and operated by our corporate office. They ask if we have any other lines to apply the discount to as well. They ask a bunch of questions as to if I'm a legal employee, how old I am, if I'm authorized to accept this...
Complaint comments Comments Complaint country United States Complaint category Unsolicited Phone Calls

Centurylink - Colorado, Colorado Springs - Ignorance and Neglicence

Posted: 2014-03-25 by    Joe Macupa
Complaint Rating:  0 % with 0 votes
One of the worst companies, by far, one of the worst companies when it comes to customer care and interoffice communications is Century Link; as the old adage goes: (The left hand does not know what the right hand is doing). In the March 17-25 time frame, my wife and I have attempted to get a bundle package with these guys; after lengthy phone calls with the five agents, and certain quotes given they have failed to email us with confirmation of pricing, nor do they pass on the information to the other agents. Agents are at ignorant of what should be the pricing, throw other century link agents under...
Complaint comments Comments Complaint country United States, Colorado, Colorado Springs Complaint category Mobile/Cellular Service Providers

Centurylink - Offered one service, billed for another

Posted: 2014-02-28 by    Barefooter175
Complaint Rating:  0 % with 0 votes
Offered DSL Internet for $19.95 per month. (Ursula in Tennessee) Modem was free. Credits offered for shipping and activation. Internet activated on 15 February. When bill came in, the billing cycle was to 16 February. One day internet service was $60.00 and change.

I called customer service and was told that I was never offered that price. Supervisor (Kelsey) told me to pay the bills as is. She was not going to do anything for me.

CenturyLink is well known for its scams in this part of NJ. I wish I had known that before I had agreed to their DSL.

James...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Centurylink - lied about charges

Posted: 2014-02-24 by    1468scammed
Complaint Rating:  0 % with 0 votes
I asked for my account to be put on the vacation hold because of traveling to take care of a sick parent. II was told it was 18-20 dollars per month to keep my line open. II came home to a whopping 450.00 cable bill. II finally was able to come upup witwithwith a lump sum to makemake onone timetime papaymepaymentpayment. Even typing on thithis websiwebsitwebsitewebsite is crcrazcrazycrazy. EveryEvery wordword repeatsrepeats. TThey ddontdon't havehave tto evever woworworry ababoutabout mymy consumconsumingconsuming ththeitheirtheirththeitheirtheir seservicesservices. PleasePlease find youyourself...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

Centurylink - Customer Service/Installation

Posted: 2014-01-29 by    dc9691
Complaint Rating:  0 % with 0 votes
Unbelievable!! I just wasted over an hour of my life on a call with CenturyLink arguing over an install date. I am in the process of moving to a new home that does not have Cox Internet service available, so I am left with only one option(CenturyLink). I ordered CenturyLink through Directv as a bundle package. After a day of not receiving an install confirmation, I called Directv and was directed to CenturyLink. I was given an install date that I had requested from the Directv bundle specialist. By the time I spoke with CenturyLink, my install date had been moved up 6 days. The problem lies in the...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Centurylink - Gender insensitive

Posted: 2014-01-28 by    lswterra
Complaint Rating:  0 % with 0 votes
CenturyLink sent two salesmen to my door this afternoon. They offended me and had poor judgement and ridiculed my gender. The corporation needs to provide sensitivity training and implement non discriminatory approaches to customers they approach.
i could not resolve my concern via phone calls....
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Centurylink - Billing Problems, Dropped Services

Posted: 2014-01-20 by    Bronco66
Complaint Rating:  100 % with 2 votes
We recently moved to Pueblo, CO after having used Centurylink in Denver. We have bundled our services since moving down here and have nothing but problems for the last 6 months! Billing was wrong, dropped services, telling us we owed more money than we actually owed! No way in hell this should take 6 months to resolve! Problem is that you can't talk to the same person twice, spend hours explaining the situation over and over again! Even with my wife retiring from Centurylink after 40 years of service, we still get horrible service! This problem started June 3rd 2013, and today is January 20,...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

Centurylink - Unfair Billing/Sales Tactics

Posted: 2013-11-13 by    fighter19
Complaint Rating:  100 % with 1 votes
We ordered a bundle package through Direct Star for Direct TV, Centurylink DSL and Phone. We were quoted a price for all services for 110.89 plus taxes. Which we accepted, After everything was done and said we are paying over 178.00 for direct TV and Century link. Direct TV's portion is 78.00 a month which includes 5 TV's and genie receivers. Century Link's portion was suppose to be 39.99 a month plus taxes however they are billing us more than Direct TV is. Our first bill from Centurylink was over 160.00 and our 2nd bill was over 78.00. I have inquired several times about this and...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

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