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Century Link Complaints & Reviews

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Century Link - fraudulent billing practices

Posted: 2014-10-19 by    Tyss
Complaint Rating:  0 % with 0 votes
My wife and I moved back to NM from Wyoming in March of this year. I decided to give Century Link a try for internet service. We got the modem in the mail and got it hooked up. Service was very sporadic, and it got worse by the hour. In a matter of a day the internet was going down several times a minute. I called them to cancel service and I got a return authorization for the modem. In total, we had service with them for three days. We soon got a bill for 30 something dollars which we did not pay. They supposedly have a 30 day money back guarantee if you are not happy with their service. In addition...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Century Link - Illinois, Carol Stream, Illinois 60197 - Visa Reward Card

Posted: 2014-10-17 by    Ann T.
Complaint Rating:  0 % with 0 votes
I was promised a $100 Visa reward card by Century Link to be in my hands on September 22, 2014 and no later than October 1, 2014. When it did not arrive, I called customer service speaking to Kylie on Oct. 7 who said I had to wait another two weeks. It still did not come. On October 17, I spoke to Russ at Century Link who passed me on to Ana. She told me the reward I registered for was NEVER processed and that she was now initiating my reward. This statement follows the information I received when I called the company two weeks ago who handles these cards; I was told then that Century Link had never...
Complaint comments Comments Complaint country United States, Illinois, Carol Stream, Illinois 60197 Complaint category Other

Century Link - Mischrged every month

Posted: 2014-09-15 by    MissyDK
Complaint Rating:  0 % with 0 votes
In October 2013, I was searching for Internet providers and comparing prices. I went to centurylink.com and started an online chat with one of their service representatives. The representative told me that I would pay $19.95/month for Internet and $29.99/month for Direct TV services, which would be setup and billed each month on my Century Link bill. She told me the total amount of my monthly bill would be $49.94 plus nominal taxes and fees.

My service began at the end of October 2013 and I received my first bill in November 2013. The total amount of my first bill was $187.43! A difference...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Century Link - Billing error

Posted: 2014-07-26 by    newbern13
Complaint Rating:  0 % with 0 votes
This company has the worse customer service I have ever dealt with. We had to cancel century link because my husband had military orders. But then we were billed for another month after we cancelled. When we called to complain they said it was an error on there part and fixed the mistake. The next month we received another bill for the same amount with a late fee on it. We called again and spoke to a supervisor who fixed the problem again. We got names of the customer service reps and their ID number. Each time we called back to complain they said they didn't have any employees by that name...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Century Link - Unexpected first bill

Posted: 2014-07-14 by    avaapickop14
Complaint Rating:  0 % with 0 votes
Sunday July 13th, my husband and I began to pay our bills. We go through the list as usual. It's our first monthly bill with Century Link. It's $278 and some odd cents. Not only have we paid our installation fees before the service was set up, we were told by a representative that our bill would only be $47, so we agreed. We only have home phone (which we don't use at all) and the 2nd "best" speed.

I'm curious as to why my bill is this way... on top of that, what makes Century Link think they can get away with this?

I don't recommend...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Century Link - Washington, Seattle - Fraudulent over charging

Posted: 2014-05-08 by    fear nothing
Complaint Rating:  0 % with 0 votes
Century link advertises its home internet for %19.95 for five years, no contracts. I am 15 months in and they just raise my bill every month; now they are trying for $60 per month. I am looking for others interested in forming/joining a class action lawsuit on this issue. I believe they manifest a pattern of criminal fraud, i.e. a RICO statute lawsuit. If you are interested, email me at goodatwriting@gmail.com. I don't need any personal info. Just try to locate your original bill when you set up service and they quoted you a rate and other bills showing an increase in their billing. Hold on...
Complaint comments Comments Complaint country United States, Washington, Seattle Complaint category Internet Services

Century Link - Rewards card

Posted: 2014-05-05 by    karaoke48
Complaint Rating:  100 % with 1 votes
Was promised a $300. visa card when we subscribed to century link. It was supposed to take 12 weeks to receive the card, once applied for on line which I did. I also called to make sure everything was correct. We put this cable in our house in Dec. 2013 and should have had the card within 12 weeks. Did not come so I called they told me I would receive it in April so I waited. Still nothing. So I called The told me they sent it out and I should have received it the would check and call me the next day which they never did. They submitted for another card when I called to check on it they said there...
Complaint comments Comments Complaint country United States Complaint category TV, Music & Video

Century Link - Century link steals from elderly widows

Posted: 2014-04-21 by    Daniel Gottry
Complaint Rating:  0 % with 0 votes
Century Link Steals from Old Ladies! I have been having issues with Century Link on my mother-in-law's account (87 years old with dementia) for 8 months. Moves have been consistently late, missing promised dates and billings have been horrible, with multiple bills on multiple accounts as they forget to close out old accounts and bill my credit card in error. This company is a joke!...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

Century Link - four months and still not bundled!

Posted: 2014-04-18 by    OKAYWHYNOT
Complaint Rating:  0 % with 0 votes
I have HAD IT with Century link! I switched from xfinity and comcast to bundle direct tv with century link and it was supposed to have been done December 27th it is now April 18th and they have screwed up my account and bill so much and they still haven't gotten it right! I received my install of direct tv on December 27th and century link never showed up. They claimed that they showed up and were turned away. Then they sent three boxes in a row and had two separate accounts under two names. Then I find out that they never did bundle and I am being charged for cable separately and for Internet...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Century Link - Cancellation due to horrible service

Posted: 2014-03-29 by    C Snyder
Complaint Rating:  0 % with 0 votes
Century link service is horrible, I have been a customer of theirs for over 2 years and have always been in good standings. At least once a week I have to reset all the set top boxes and modem in order to get the TV service to work. I am also always having to call them and they have to "rebuild" the box hardware to get the TV's to work. When the Tv does work, it is constantly freezing up. I pay for 2 HD boxes but am only able to watch one HD channel on one tv at a time. If the one TV is on an HD channel, the other TV has to be on a regular channel. When something is being recorded,...
Complaint comments Comments Complaint country United States Complaint category Utility Services

Century Link - False Promises

Posted: 2014-02-10 by    TIRED OF BIG COMPANY LIES
Complaint Rating:  0 % with 0 votes
A Century Link salesperson walked up to my door and asked me to change my DSL services from Brighthouse to Century. If I would change I would receive a $100 gift card and have 30 days to see if I actually like the service, and if I didn't I could cancel within 30 days and I would receive a 100% money back guarantee. It would not cost me anything. The salesman quoted me the price and it would only save $3 to switch, but I decided I would. So, I tried it, and I liked the service they gave me. However, when the bill came, it was almost $50 more than they quoted, and I could not afford a higher...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Century Link - Another Screw Job

Posted: 2014-01-07 by    Apache777
Complaint Rating:  0 % with 0 votes
I ordered the internet service for my college daughter, the special of $19.95 a month. You know, the one on all their web sites and advertising. My daugher asked me for money in Jan to pay her $80 internet bill. Come to find out she had been $80 per month since last Sept. I called Century Link to clear the isuue up and was told "sorry we have no record of you getting our widely advertised special, so you pay the $80 a month for our cheapest service or sign a new contract. I know so many people who have been screwd by this company. DUE BUSINESS WITH THEM AT YOUR OWN RISK1111111...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Century Link - No gift card

Posted: 2013-11-28 by    tllpage
Complaint Rating:  0 % with 0 votes
I was charged installation fees when NO one ever came to the home. They went to the local hub and turned my service on. I was told a gift card would be given to me when I signed up to help off set these fees but I never received. My first contact with the company and I was told to complete a form. 2nd request after not receiving the gift card, No one replied to my emails. I am looking into other providers....
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Century Link - Slow Netflix

Posted: 2013-11-05 by    Claudio Rey
Complaint Rating:  50 % with 2 votes
Very slow download speed for Netflix. I have already called them and all they say they can do is right a note?
Facts: 20 Mb/s service
Speed on amazon Prime service 7 to 20 Mb/s yes sometimes I do get 20... Never lower than 7 :)
Speed on Netflix 1.5 to 5 Mb/s sometimes but rarely it can approach 10 Mb/s
On the phone with them and they had me flip from one service to the other to see if there was a correlation, yes there was fast with Amazon Prime and slow with Netflix. We tried the usual like resetting the modem and looking up the IP addresses and MAC address.
However...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Century Link - Billing Fraud to the Masses

Posted: 2013-09-19 by    NoMoreCenturyLink
Complaint Rating:  100 % with 1 votes
Charged for NFL Ticket and did NOT order. Keeps charging us after challenging. Have spent hours on phone to resolve over past two months and they have suspended service. Account is CURRENT and NOT DUE so what is their problem? I will not pay your scam charges that are pending credits. Save your breath "JOEY". You've had plenty of opportunities and will not waste my time anymore. Century Link is on their way to a Class Action Lawsuit. They might understand then. Time to go back to the competition and upgrade the quality of internet service too....
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

Century Link - Arizona - Century Link ethics

Posted: 2013-06-02 by    Post-Secondary Law Professor
Complaint Rating:  100 % with 2 votes
Consumer complaint blogs reveal thousands of complaints regarding numerous aspects of Century Link service and the general credibility of the company. The company is routinely involved in lying, out-and-out fraudulent scams, stealing money from their customers, and at minimum extremely poor and unorthodox accounting practices. Suffice to say, Century Link has nothing whatsoever in common with "savory business ethics". The underlying problem is that Federal agencies appear to be totally ineffective in regulating the company, to the point that Federal authorities appear to be "protecting"...
Complaint comments Comments Complaint country United States, Arizona Complaint category Landline & Home Phone Providers

Century Link - Nevada, Las Vegas - Disconnect Fee

Posted: 2013-05-17 by    jhernandezLV
Complaint Rating:  0 % with 0 votes
After two years with CenturyLink, I have had enough. Most of their reps are nice, but they never perform. They always say things like "oh i'll have that fix for you, " two weeks pass by and it wasn't fixed.
I have tons to complain about CenturyLink but I'll stick with the disconnect fee that I was unaware off. I was out of contract so I figured their should be no such thing as a penalty for breaching the contract. But their is, it is just under the disguise of a disconnect fee. A disconnect fee of $55 (split in two categories). Why should I have to pay to stop a service?...
Complaint comments Comments Complaint country United States, Nevada, Las Vegas Complaint category Internet Providers

Century Link - my tvs in 2 bedrooms are frozen

Posted: 2013-04-23 by    sandra baptiste
Complaint Rating:  0 % with 0 votes
we have been experincing frozen tvs for more than 2 days. I need a repair tech to call me by phone immediately please!...
Complaint comments Comments Complaint country United States Complaint category Other

Century Link - Minnesota, Eden Prairie - Termination fees when century link cannot fulfil contract

Posted: 2013-03-28 by    vikasbha
Complaint Rating:  0 % with 0 votes
I got my service to century link for a one year contract with a promise of 40mbps speed.
I already inquired that if I move will my service remain same and move and century link confirmed yes.
When I gave my new address I was told that the area I have moved to will only have 12mbps speed.
Since I work from home I wanted the right speed.
I called a representative and she said I will need to find different cable provider in that case.
All was well till this time.
Now after the move at the time of cancellation I am told that there is 200 dollar termination...
Complaint comments Comments Complaint country United States, Minnesota, Eden Prairie Complaint category Internet Providers

Century Link - Minnesota, WEST ST. PAUL - SERVICE TRANSFER DENIED

Posted: 2013-03-13 by    chantelleknick
Complaint Rating:  0 % with 0 votes
I have been a customer for several months now, and in good standing with this company. We are taking over the lease at the rental house my mother in law has been renting for the last few years. 2 years ago my brother in law, who was also living there had Century Link and didn't pay his bill. Because of the outstanding bill, and "public records" showing that he still lives there, I cannot transfer out service to that address because we are related to him and they consider it an "indebted household".
They will not even let me prove that we have never lived there or...
Complaint comments Comments Complaint country United States, Minnesota, WEST ST. PAUL Complaint category Internet Providers

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