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Cell C Complaints & Reviews

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Cell C - Sim Swope

Posted: 2015-07-01 by    Y Ganpath
Complaint Rating:  0 % with 0 votes
it is truly the worst service you can get, i called Cell C on the 29 june 15 and reported the cell phone has only and emergency facility and was told that all fine on their side how ever i will need to do a sim swoop, i refused has this would be my 3 sim swoop in the past year, the most recent being in Feb 15.
numerous attempt to resolve this and all i get is they will get the tech to call me back, can there be only one tech in the whole of CellC?...

Cell C - Account handed over to Lawyers

Posted: 2015-06-10 by    Quintuskil
Complaint Rating:  0 % with 0 votes
Please assist as a matter of urgency, with the Cell C accounts for Mr Q E Kilian - ID number 730317 5072 082.

I have received a SMS from a lawyer yesterday informing me that I owe money on a CELL C contract, but they would not give me any further information relating to the contract.

I have paid up all my Cell C accounts and have also closed these accounts, the only number I can remember having with Cell C was 082 212 8962.

Is it possible for you to please give me a breakdown of this number and to also look at my ID number if there is any outstanding...

Cell C - Outstanding Account

Posted: 2015-06-03 by    Simon NYAMANE
Complaint Rating:  0 % with 0 votes
I was offered a Samsung S5 Galaxy cell phone, but instead a wrong one was delivered by a courier. I phoned Cell C and told them that I am not accepting the cell phone and should therefor collect it. It was collected but instead I kept on receiving smses notifying me about outstanding account, hence the cell phone was collected. Eventually the account was refered to NDS Credit for collection....

Cell C - Tablet in repairs for 2 weeks and no difference

Posted: 2015-04-25 by    tkrugel
Complaint Rating:  0 % with 0 votes
To the repairer of my tablet …. . Please read this and don’t ignore !!!

The following is still wrong with my tablet that is 2 months old and was in repairs for 2 weeks

Tablet was bought : 24 / 01 / 2015

Store where tablet was bought : cell c bayside centurion mall

Tablet taken in for repair : 29 / 03 / 2015 (1st time)

Two months after i’ve bought the tablet and struggled with it until i just couldn’t take it anymore. It is a new tablet and it act like a tablet that is 10 years old.

Cell C - open line dispute

Posted: 2015-03-29 by    walter01
Complaint Rating:  0 % with 0 votes
I was phoned by a cell phone campony regarding a cellphone contract from Cell-C. At first i did not want to as alot of friends and family warned me of Cell-C bad service and "scams". The consultant told me that the contract provided to me is a R99.00 p/m that includes 1 gig of data and 23min talk time, almost like a top up i asked her if there is any hidden costs and T&C's but she said that all was explained that according to me was as mentioned above. So for the first month the amount was higher due to activation fee's that i understood and was discussed, during the usage of...

Cell C - Upgrade/bill

Posted: 2015-03-15 by    Letlhogonolo
Complaint Rating:  0 % with 0 votes
I have 3 contracts with Cell C, I stopped receiving statements by mail and I didn't know what was my balance. I called the 140 call centre many times and I didn't get assistance up until I sent emails to get updates on my accounts and I didn't receive the required response from Cell C. I asked for my balance and I got something else from the email proving it was not correctly read and responded too. I wanted to upgrade and I was told I have outstanding amounts and when I asked how much I owe I get no response. basically I am so disappointed with the response from Cell C as I can't...

Cell C - Zero Customer Assistance

Posted: 2015-02-25 by    Karin Terblanche
Complaint Rating:  0 % with 0 votes
As a result of Cell C's incompetent staff, I am running at the moment at R3000 cellphone bill. After 5 and half hours dealing with Cell C yesterday, the bill is still climbing and nothing is being done to assist me. Phone the call centre or technical department, you explain for 10 minutes what the problem is and you get cut off. Not once, but 5 times in a row!!! Sim Swop not correctly done. Upgrade of contract sales person misleading - contract not as sold to me. Details of R3000 bill not available on system ?! Assistance with cellphone not making or receiving calls is non-existent. This is...

Cell C - Cell C is aware of the Orange Grove Network issue and refuses to fix the issue

Posted: 2014-11-30 by    quartz
Complaint Rating:  0 % with 0 votes
I have been a customer of Cell C for the past 10 years and since moving into my house in Sydenham 7 years ago I have always experienced network issues. I have considered cancelling with Cell C for a few years now but until now was unaware of the seriousness of the issue. I have sent complaints emails to Cell C for the past 3 years on an ongoing basis and in 2013 I received an emailed response that clearly outlined that Cell C was in fact aware of the network issue in my area. It also said that Cell C is rolling out new towers to resolve the issue. Its no news that there is a prominant and obvious...

Cell C - bridge of contract

Posted: 2014-11-26 by    pervis.j
Complaint Rating:  0 % with 0 votes
I was approved for a cellphone contract and while waiting for the device delivery which I was told I would receive it 3-5 working days I waited about seven days then I called Cellc call center to enquire about the device then they told me that it was delined I then asked them the reason for the device been declined to which I was told that I have not paid a account the lady told me to enquire that from credit union I then got a credit report which they show no unpaid account.. So I just hereby request help about this matter...

Cell C - Dispute of open line

Posted: 2014-11-14 by    vramushu
Complaint Rating:  0 % with 0 votes
I am very disappointed with the level of service I keep on receiving from Cell C. I applied for a top up phone and I clearly specified to the consultant that I need 512 MB per month and we agreed. We had hustles in between but at the end I collected the contract and he assured me that it's a top up. I tried to recharge several times and failed so I called you trying to get closure of the problem and I was told I am on open line.I did not agree on any open line however to prove my point, the following will have to be looked at, all my conversation recordings from day one of port hustles needs...

Cell C - Poor Service & Instruction on contract not done

Posted: 2014-11-11 by    Tania Bishop
Complaint Rating:  0 % with 0 votes
I have tried to get service with regards to my complaint for over 5 months. I have spoken to Supervisors, Call centre Agents, Branch put complaints on Hello Peter but still NOTHING. I took out a contract with Cradlestone Cell C and Adrian and I (Tania) made it clear that we only want to pay the contract fees as that was the budget. The second month running my bill went over and I contacted them and asked why and they told me that it was an open line, I made it clear that I DON'T WANT IT TO GO OVER. Again it happened and again I called, then the following month It showed that my data (3G) was...

Cell C - No assistance

Posted: 2014-11-02 by    Puddin.bbb
Complaint Rating:  0 % with 0 votes
Cell C is the worst network provider they were un able to assist me with a minor recharge all the consultant were tellin me to fax a serial nr to a R10 recharge voucher. No emails jst fax. Should i be in a rural community or even in an urban community i should spend +- R30 to get the R10 voucher. This is embarassing to the network all the other service provider have no issues recharging with the vouchers serial nr. Alain motsweo told me to take back the voucher to the vendor i bought it from like really can i blame the vendor when she is on the system telling me the recharge voucher serial nr is...

Cell C - poor network

Posted: 2014-09-13 by    Anenzo
Complaint Rating:  0 % with 0 votes
I received a contract from cell c in 2013 around august.I started having problems from the 24th august 2013..whereby I would not receive calls but received missed call notifications.the person calling would hear the phone ringing but no call would come thru on the device.i reported the problem and got a reference number and I was told the problem will be solved. Web connection is luck..sometimes it works and other times it doesnt. Receiving or making a phone call is a nightmare. I miss my work calls.The reception is beyond poor.I have been experiencing this problem since last year and I believe...

Cell C - Terrible network coverage

Posted: 2014-08-11 by    Candy1981
Complaint Rating:  0 % with 1 votes
I have been experiencing terrible network coverage in my area for over a year. It improved slightly this year and so I renewed my contract. Beginning of July I started experiencing problems again and could only get Edge, no 3G. Submitted complaint in hellopeter on 17 July. Took until today for them to tell me that their tower is too short and they have to break it down and rebuild it. ?!!! So where does that leave me? Do I get to pay a reduced rate for the reduced level of service from cell c? Their customer service is shocking as well! My phone is used for business purposes as well as security...

Cell C - Blacklisted

Posted: 2014-07-16 by    Veronica van der Wath
Complaint Rating:  0 % with 0 votes
Good day, please can someone came back to me regarding this enquiry.
To: 'proofofpayment@cellc.co.za'
Subject: FW: Re: Final payment after change of ownership.
From: Veronica [mailto:VeronicavdWath@vodamail.co.za]
Sent: 08 July 2014 10:33 PM
Subject: FW: Re: Final payment after change of ownership.

2nd Request – enquiry

Subject: Re: Final payment after change of ownership.

Good day, see attach as well check your bank statements this payment was done and account settled. Could...

Cell C - Bad service delivery and solving of technical problems

Posted: 2014-07-11 by    shaunkrugel
Complaint Rating:  0 % with 0 votes
On tuesday evening at 20h00 i did
A balance check, approxiamately 8 hours of talk time, 300 sms’s and 600 mb of
Data were available. Wednesday morning
At 09h00 all were zeroed. Problem was
Reported to cell c at 10h00 and since then no suitalble solution were given and
Still waiting after 60 hours because the technical department apparantly could
Not resolve the problem.
We had to phone them several
Times a day and plea for a response, evertime referred to a new call centre
Agent and team leader.

Problem to be resolved...

Cell C - Wrong phones

Posted: 2014-06-30 by    Ria Jordaan
Complaint Rating:  0 % with 0 votes
The wrong phones were delivered to me on the 5th
of May 2014. I phoned them within the 7 days to collect, and I am still waiting
today is the 30th of June already, I posted a complaint on hello peter
and a guy by the name of Derik phoned me telling my they would collect the
following day, when I phone in to speak to him they tell me that they can’t put
me through to him and that he will phone me back that was last week and still
nothing. They are taking their money but I am not allowed to use the phones because
I am still waiting for collection....

Cell C - Bad service / billing incorrectly

Posted: 2014-06-25 by    Parisabd
Complaint Rating:  0 % with 0 votes
I did an upgrade and was told that my contract will include BIS and sine November 2013 they been billing me for it, I have been trying to sort this out since then, to ate the call centre cannot get anything right, they are incompetent and if ask for a manager they just give you their buddy sitting next to them, I had a passing of my sister 24th May 2014 MY CELL PHONE LINE WAS SUSPENDED I WAS ON THE line with Call Centre after 12 am as i needed to call my family members but no they said I never paid my account so it had to remain suspended why bse cell c billed me for BIS again every month it has...

Cell C - Mysterious upgrade

Posted: 2014-03-28 by    Nadia Is
Complaint Rating:  0 % with 0 votes
I just received a SMS that a Debit Order of R430.00 went off my bank account for a upgrade that I never done, spoke to customer agent and she tells me I took a upgrade the 4th of feb 2014 and I did not I actually cancelled 1 contract in January 2014 why would I take another contract out if I cancelled 1 really. I would like to see the contract that I upgraded and just want to inform cell c that I want my money back bank charges and all. They are a stupid network and I cant wait for my other contract to end. Cell C I will take this further if I don't get any feedback from Cell C and believe...

Cell C - Bad attitude/ pathetic service

Posted: 2014-03-22 by    rishenrup
Complaint Rating:  0 % with 0 votes
So I visited the store today at 14:45 because they've issued me with a second 'brand new defective mobile' I took a contract on 27/02/14-informed the store that the microphone wasn't working-only received a new mobile on 19/03/14 that's 21days without a mobile! The 'new mobile' now has a defective loudspeaker, that was my reason to visit the store today. Prior to my visit I called CellC BB Tech dpt and was told to return the mobile to the store for a new one. When I arrived at the store waited for approx half hour to be attended to as the staff all know the previous...


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