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Cell C Complaints & Reviews

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Cell C - Dispute of open line

Posted: 2014-11-14 by    vramushu
Complaint Rating:  0 % with 0 votes
I am very disappointed with the level of service I keep on receiving from Cell C. I applied for a top up phone and I clearly specified to the consultant that I need 512 MB per month and we agreed. We had hustles in between but at the end I collected the contract and he assured me that it's a top up. I tried to recharge several times and failed so I called you trying to get closure of the problem and I was told I am on open line.I did not agree on any open line however to prove my point, the following will have to be looked at, all my conversation recordings from day one of port hustles needs...
Complaint comments Comments Complaint country South Africa Complaint category Other

Cell C - Poor Service & Instruction on contract not done

Posted: 2014-11-11 by    Tania Bishop
Complaint Rating:  0 % with 0 votes
I have tried to get service with regards to my complaint for over 5 months. I have spoken to Supervisors, Call centre Agents, Branch put complaints on Hello Peter but still NOTHING. I took out a contract with Cradlestone Cell C and Adrian and I (Tania) made it clear that we only want to pay the contract fees as that was the budget. The second month running my bill went over and I contacted them and asked why and they told me that it was an open line, I made it clear that I DON'T WANT IT TO GO OVER. Again it happened and again I called, then the following month It showed that my data (3G) was...
Complaint comments Comments Complaint country South Africa Complaint category Mobile & Cell Phones

Cell C - No assistance

Posted: 2014-11-02 by    Puddin.bbb
Complaint Rating:  0 % with 0 votes
Cell C is the worst network provider they were un able to assist me with a minor recharge all the consultant were tellin me to fax a serial nr to a R10 recharge voucher. No emails jst fax. Should i be in a rural community or even in an urban community i should spend +- R30 to get the R10 voucher. This is embarassing to the network all the other service provider have no issues recharging with the vouchers serial nr. Alain motsweo told me to take back the voucher to the vendor i bought it from like really can i blame the vendor when she is on the system telling me the recharge voucher serial nr is...
Complaint comments Comments Complaint country South Africa Complaint category Mobile/Cellular Service Providers

Cell C - poor network

Posted: 2014-09-13 by    Anenzo
Complaint Rating:  0 % with 0 votes
I received a contract from cell c in 2013 around august.I started having problems from the 24th august 2013..whereby I would not receive calls but received missed call notifications.the person calling would hear the phone ringing but no call would come thru on the device.i reported the problem and got a reference number and I was told the problem will be solved. Web connection is luck..sometimes it works and other times it doesnt. Receiving or making a phone call is a nightmare. I miss my work calls.The reception is beyond poor.I have been experiencing this problem since last year and I believe...
Complaint comments Comments Complaint country South Africa Complaint category Mobile & Cell Phones

Cell C - Terrible network coverage

Posted: 2014-08-11 by    Candy1981
Complaint Rating:  0 % with 1 votes
I have been experiencing terrible network coverage in my area for over a year. It improved slightly this year and so I renewed my contract. Beginning of July I started experiencing problems again and could only get Edge, no 3G. Submitted complaint in hellopeter on 17 July. Took until today for them to tell me that their tower is too short and they have to break it down and rebuild it. ?!!! So where does that leave me? Do I get to pay a reduced rate for the reduced level of service from cell c? Their customer service is shocking as well! My phone is used for business purposes as well as security...
Complaint comments Comments Complaint country South Africa Complaint category Mobile/Cellular Service Providers

Cell C - Blacklisted

Posted: 2014-07-16 by    Veronica van der Wath
Complaint Rating:  0 % with 0 votes
Good day, please can someone came back to me regarding this enquiry.
Veronica
To: 'proofofpayment@cellc.co.za'
Subject: FW: Re: Final payment after change of ownership.
From: Veronica [mailto:VeronicavdWath@vodamail.co.za]
Sent: 08 July 2014 10:33 PM
Subject: FW: Re: Final payment after change of ownership.

2nd Request – enquiry


Subject: Re: Final payment after change of ownership.

Good day, see attach as well check your bank statements this payment was done and account settled. Could...
Complaint comments Comments Complaint country South Africa Complaint category Mobile/Cellular Service Providers

Cell C - Bad service delivery and solving of technical problems

Posted: 2014-07-11 by    shaunkrugel
Complaint Rating:  0 % with 0 votes
On tuesday evening at 20h00 i did
A balance check, approxiamately 8 hours of talk time, 300 sms’s and 600 mb of
Data were available. Wednesday morning
At 09h00 all were zeroed. Problem was
Reported to cell c at 10h00 and since then no suitalble solution were given and
Still waiting after 60 hours because the technical department apparantly could
Not resolve the problem.
We had to phone them several
Times a day and plea for a response, evertime referred to a new call centre
Agent and team leader.

Problem to be resolved...
Complaint comments Comments Complaint country South Africa Complaint category Mobile/Cellular Service Providers

Cell C - Wrong phones

Posted: 2014-06-30 by    Ria Jordaan
Complaint Rating:  0 % with 0 votes
The wrong phones were delivered to me on the 5th
of May 2014. I phoned them within the 7 days to collect, and I am still waiting
today is the 30th of June already, I posted a complaint on hello peter
and a guy by the name of Derik phoned me telling my they would collect the
following day, when I phone in to speak to him they tell me that they can’t put
me through to him and that he will phone me back that was last week and still
nothing. They are taking their money but I am not allowed to use the phones because
I am still waiting for collection....
Complaint comments Comments Complaint country South Africa Complaint category Telecommunications

Cell C - Bad service / billing incorrectly

Posted: 2014-06-25 by    Parisabd
Complaint Rating:  0 % with 0 votes
I did an upgrade and was told that my contract will include BIS and sine November 2013 they been billing me for it, I have been trying to sort this out since then, to ate the call centre cannot get anything right, they are incompetent and if ask for a manager they just give you their buddy sitting next to them, I had a passing of my sister 24th May 2014 MY CELL PHONE LINE WAS SUSPENDED I WAS ON THE line with Call Centre after 12 am as i needed to call my family members but no they said I never paid my account so it had to remain suspended why bse cell c billed me for BIS again every month it has...
Complaint comments Comments Complaint country South Africa Complaint category Mobile & Cell Phones

Cell C - Mysterious upgrade

Posted: 2014-03-28 by    Nadia Is
Complaint Rating:  0 % with 0 votes
I just received a SMS that a Debit Order of R430.00 went off my bank account for a upgrade that I never done, spoke to customer agent and she tells me I took a upgrade the 4th of feb 2014 and I did not I actually cancelled 1 contract in January 2014 why would I take another contract out if I cancelled 1 really. I would like to see the contract that I upgraded and just want to inform cell c that I want my money back bank charges and all. They are a stupid network and I cant wait for my other contract to end. Cell C I will take this further if I don't get any feedback from Cell C and believe...
Complaint comments Comments Complaint country South Africa Complaint category Mobile & Cell Phones

Cell C - Bad attitude/ pathetic service

Posted: 2014-03-22 by    rishenrup
Complaint Rating:  0 % with 0 votes
So I visited the store today at 14:45 because they've issued me with a second 'brand new defective mobile' I took a contract on 27/02/14-informed the store that the microphone wasn't working-only received a new mobile on 19/03/14 that's 21days without a mobile! The 'new mobile' now has a defective loudspeaker, that was my reason to visit the store today. Prior to my visit I called CellC BB Tech dpt and was told to return the mobile to the store for a new one. When I arrived at the store waited for approx half hour to be attended to as the staff all know the previous...
Complaint comments Comments Complaint country South Africa Complaint category Telecommunications

Cell C - DISCONNECTION LINES

Posted: 2014-03-18 by    CINDY.GERBER
Complaint Rating:  100 % with 1 votes
Good Day

I have two contacts with cell c, and there is always problems with them. In the first place my contract are top up m contracts and not open lines. For one or other reason I sometimes get billed exstra. I have paid my account on 29 December 2013 R370.00 for both contracts and on the 08 Jan 2014 the deactivated my lines. In November 2013 the claimed I am in areas with 94.00 that was not true as I paid the full amount every month. I was told I have to pay this or my lines will not be activated. I never receive a statement from them but a top up should not be billed exstra but...
Complaint comments Comments Complaint country South Africa Complaint category Mobile & Cell Phones

Cell C - Problems with Blackberry

Posted: 2014-03-06 by    Sandra Reddy
Complaint Rating:  0 % with 0 votes
In October 2013, I had problems with the handset, was told to take it in for repairs, 21 days later got the phone back and after a week experienced the same problems. I was told to hand it in again and 2 weeks later was told I will be getting a new phone. Three months later I am having problems with this phone and also realised that it is a refurbished handset. The problems occurred within the guarantee period, why was I given a refurbished phone, I am paying a monthly fee that goes towards the payment of the handset which eventually becomes mine after 24months, and now I am given a 2nd hand phone....
Complaint comments Comments Complaint country South Africa Complaint category Mobile & Cell Phones

Cell C - faultyCell phone

Posted: 2014-02-10 by    sefaamela
Complaint Rating:  0 % with 0 votes
1. We took a cell contract at cell c polokwane and after they packed every they said every is in the bag including the contract X only to find only cell phones. Since then I tried to get that contract but they say they gave us.
2 .On this contract nokia limit 920 I discovered thay the phone was book in for repair in Northern cape, that tells me I was given an old phone. In 8 months now this phone got stuck several times even though they gave me 3 new phones they all went off the same way
3 The phone is very hot even if it was not plug on the charger....
Complaint comments Comments Complaint country South Africa Complaint category Mobile & Cell Phones

Cell C - Disgusting service across the board

Posted: 2014-02-05 by    YNEL
Complaint Rating:  0 % with 0 votes
I bought a Galaxy Y-Pro
from Cell C and had absolutely no signal in my area (Triomf) since day
one, I phoned Customer Care hundreds of
times and none of the promises of sending out technicians etc were
fulfilled. Eventually on 8/6/2013 I
handed in the handset at the Cresta branch and Larry Mashua promised me that
the contract would be cancelled and he even gave me a letter as proof which I
can fax through. Since then the debit
orders have still been going off every month even though I handed in the phone
and suspended the contract. On...
Complaint comments Comments Complaint country South Africa Complaint category Telecommunications

Cell C - EXSTRA BILLING ON TOP UP

Posted: 2014-01-30 by    CINDY.GERBER
Complaint Rating:  0 % with 0 votes
Good Day

I have two contacts with cell c, and there is always problems with them. In the first place my contract are top up m contracts and not open lines. For one or other reason I sometimes get billed exstra. I have paid my account on 29 December 2013 R370.00 for both contracts and on the 08 Jan 2014 the deactivated my lines. In November 2013 the claimed I am in areas with 94.00 that was not true as I paid the full amount every month. I was told I have to pay this or my lines will not be activated. I never receive a statement from them but a top up should not be billed exstra but...
Complaint comments Comments Complaint country South Africa Complaint category Mobile & Cell Phones

Cell C - Handset not repaired / replaced

Posted: 2014-01-28 by    Cora Theron
Complaint Rating:  0 % with 0 votes
I took out a contract 1 June 2013. On 20 December 2013 I took the phone to Samsung as it was a Samsung. On 30 December 2013 they reported that they cannot repair it as it need to be replaced by Cell C. They phone was taken to Cell C 30 December 2013. It was booked in for repairs. On 15 January 2014 I received the phone from Cell C. All they did was a software update. A day later the phone gave the same problem and on 17 January 2014 it was again taken to Cell C. It was again booked in for repairs and on the Repair Requisition Form it is stipulated that the handset was assessed by Samsung and need...
Complaint comments Comments Complaint country South Africa Complaint category Mobile & Cell Phones

Cell C - Billed for downloads

Posted: 2013-12-30 by    Romaine1
Complaint Rating:  0 % with 0 votes
Good day

I am reallly unhappy with the service received from Cell C, i logged a query since I was charged for almost 3g of data that I did not used. The consultant advised that I downloaded something on blackberry. How is that possible since I am using a Samsung galaxy s3 phone, they were alos unable to advise me what was downloaded. I requested contact details of the Ombudsman to report the incident due to the fact that I could not be advise what I have downloaded and I must pay for it. The service is poor, poor, poor!!! Cell C only uses it's client for their money, no sevice,...
Complaint comments Comments Complaint country South Africa Complaint category Mobile/Cellular Service Providers

Cell C - recharge problem

Posted: 2013-12-27 by    Shantezee
Complaint Rating:  0 % with 0 votes
I recharged via cellphone banking and the bank sent a message to show the money had been deducted from my account, but didn't receive my airtime now the help desk is telling me about scanning and emailing a bank statement and fax as proof of purchase! Did I mention that its cellphone banking now I have to go through all this trouble not all of us have access to fax and scan machines that means I have to use the public one and pay for those services out of my own pocket for something that is not my fault.how exactly is this helping me its like having to buy the same voucher only paying twice...
Complaint comments Comments Complaint country South Africa Complaint category Mobile & Cell Phones

Cell C - Michigan, Johannesburg - Cell C wants me to pay for there mistakes

Posted: 2013-12-17 by    machelpot
Complaint Rating:  0 % with 0 votes
I am struggling with Cell C since February 2013 to sort out an account which is according to Cell C, in "arrears". In short: Cell C don't want to cancel my contract which I cancelled on the 20th August 2013 already and which was supposed to end on 20 September 2013. According to Cell C I am in arrears. I have forwarded all the Prove of Payments to them, but still they tell me that I am in arrears. According to them I should still pay for usage. But my contracts were both TOP-UP's. According to that, you owe a fixed amount per month, and that is it. Blanche Opperman contacted...
Complaint comments Comments Complaint country South Africa, Michigan, Johannesburg Complaint category Mobile & Cell Phones

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