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Care.com Complaints & Reviews

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Care.com - Care.com promotes abuse

Posted: 2015-02-01 by    mike-barb
Complaint Rating:  100 % with 1 votes
Care.com Promotes Abuse: My wife, Barb, is an incredibly gifted nanny as can be attested by the parents of local Swedesboro & Mullica Hill NJ children who literally hold her legs to prevent her from going home home each evening. She learned compassion and patience early on through our permanently disabled son - crippled by Cerebral Palsy at birth. The many hours she spent cultivating child education proved fruitful through three siblings that garnered top educational honors (one is in his 3rd year at MIT, another at St Joes, and the youngest recently accepted into top engineering colleges around...
Complaint comments Comments Complaint country United States Complaint category Kids & Baby

Care.com - cancelled membership

Posted: 2015-01-31 by    Jack br
Complaint Rating:  0 % with 0 votes
This website is ridiculous. I have used them to find a housecleaner and was planning on finding a nanny for my son. But one day I was abruptly kicked out of the membership after I had some problem with the housecleaner and told her that I was going to post a review of her on the website. When I contacted them they gave the same generic reply saying that they have the right to cancel membership for any or no reason and they would not tell me why. This made me more upset as I wasn't given a clear and definite answer. Sure anyone can say that they have a right to kick you out and tell me that...
Complaint comments Comments Complaint country United States Complaint category Kids & Baby

Care.com - Unethical and illegal practices

Posted: 2015-01-08 by    Unethicalillegal
Complaint Rating:  0 % with 0 votes
Care.com employs unethical and illegal business practices. They use a "Bait and switch" marketing model, advertising a one-month Premium Membership that they then use to continue to bill your credit card without your knowledge. Their customer service is defensive, condescending and inconsistent - not surprising given their dirty business practices....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Care.com - Maryland, Riviera Beach - shut down again

Posted: 2014-12-19 by    chelseane2007
Complaint Rating:  0 % with 0 votes
Care.com has yet again shut me down for no reason..At least a supervisor emailed me and it was not auto generated this time. The gave a long winded no reason. I have generated 1000s of dollars for this company over the years in premium memberships, preferred plus background checks, and getting parents and caregivers to sign through networking sites that I use..I had over 1600 parents on my contact list and over 5000 views on my page, 21-5 star reviews and professional references. So why was I shut down? I was shut down because Care.com does not want anyone to do well on this site. They do not want...
Complaint comments Comments Complaint country United States, Maryland, Riviera Beach Complaint category Bad Business Partners

Care.com - Misrepresentation of qualified child caregivers

Posted: 2014-11-13 by    Taken advantage of by Care.com
Complaint Rating:  50 % with 2 votes
Unfortunately, my husband and I have no local family and have had to rely on Care.com to provide us with caregivers since our son was born in 2010. They represent local caregivers as qualified, reliable, and trust worthy. Little did we know, that all of the caregivers are completely self-qualified. There is no personal interviewing or qualifying processes provided by care.com. The members don't have to do anything except provide membership fees to care.com to be represented by the company. Yet these individuals are being invited into peoples homes and being trusted with their most prized possessions,...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Care.com - Unprofessional and Un-CAREing

Posted: 2014-11-04 by    Raquel Holmes
Complaint Rating:  100 % with 2 votes
COMPLETELY unprofessional, un CARING, and impossible to reach. They respond only here with a cold, impersonal, automated response. Its the same for every different case I've read here. I think it would be better business if they allowef and encouraged feedback, and showed concern for each individual case. I've been a member on Care.com under two emails/accoints. For the first one iv'e been a member for about a year and a half, had job matches but already had a job. I was thinking about relocating back home, so i just wanted to check this company out.
Once I finally move i get...
Complaint comments Comments Complaint country United States Complaint category Other

Care.com - SCAMMING

Posted: 2014-10-31 by    Sharon Faatz
Complaint Rating:  0 % with 1 votes
The web sight care.com has a scammer that is using the boy in a wheelchair scam. She went under the name Jessica, then she went under the name Kelsey Brown. I would not doubt many other aliases . But she is making the mistake of sending the very same message, she is moving to your state, has went through a tragic situation, lost her husband and baby on his birthday. Now she has a boy that will need help. She is sending me the money, or fake check that I am to put into my bank, it will bounce, and the next note is her need for money, or for me to buy something up front, because the check did not...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Care.com - deceptive auto-renew

Posted: 2014-10-21 by    LindsayS
Complaint Rating:  100 % with 1 votes
Their signup process is intentionally deceptive. They suggest you are purchasing a month of service when it's actually recurring. We should have picked up on this sooner but 18 months later we realized we had paid $595 above the $35 we signed up for. I've attached a screen shot of a signup process I went through today to see how it looks as of now. Note at the top, you choose '$39 1-Month' suggesting you are buying 1 month of service. At the bottom, the order summary shows '1-Month Membership $39'. It's the small print that suggests it auto-renews. I see some people...
Complaint comments Comments Complaint country United States Complaint category Family & Relationships

Care.com - Is it real or not

Posted: 2014-09-11 by    Monique777
Complaint Rating:  0 % with 0 votes
I have been on care.com for close to a year and I got my first check today, it is quite a bit of money. I have seen the emails and reports of care.com, it's like really hard to tell; you try to not let your financial difficulty cloud your judgement. I have contacted kfor news about the two people, I was just want to see if they are legit that's all. I love kids and I don't want anyone taking advantage of that, so I will investigate further; kfor news said it was a fraud but they don't know bout care.com being a fraud just some people...
Complaint comments Comments Complaint country United States Complaint category Employers

Care.com - unauthorized auto billing

Posted: 2014-09-02 by    auto biling scam
Complaint Rating:  0 % with 0 votes
I signed up for one month of care.com as I knew I would not need their services after a month for finding a petsitter. I found out on my credit card statement, late(as I was not getting my mail delivered to my temporary location) that I was being charged for 3 months at $39.00/month. I filed a complaint with the credit card company but per previous writers, I probably will lose. Do not use care.com due to unauthorized auto billing practices....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Care.com - Bait 'n' switch / products advertised not available

Posted: 2014-08-29 by    SusanInSFL
Complaint Rating:  0 % with 0 votes
I posted this previously under 'other' and it doesn't appear to be there, so perhaps I was in the wrong category.

I had the need for a petsitter. I posted it on this site, and someone
responded. We had a nice ongoing email and phone conversations and I will use
her. My complaint is not about her in the least. My complaint is with Care.com.

I noticed that if I were a premium member, then I could get background
checks. While I'm perfectly capable of doing it myself, since I"m busy I
thought I'd just get...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Care.com - Massachusetts, Waltham - Deceptive site / bait 'n' switch programs

Posted: 2014-08-29 by    SusanInSFL
Complaint Rating:  100 % with 1 votes
I had the need for a pet sitter. I posted it on this site, and someone responded. We had a nice ongoing email and phone conversations and I will use her. My complaint is not about her. My complaint is with Care.com. <br />
<br />
I noticed that if I were a premium member, then I could get background checks. While I'm perfectly capable of doing it myself, since I'm busy I thought I'd just get it through the site and joined as premium member. I immediately looked at the site and found that the 'background' check wasn't available and that any...
Complaint comments Comments Complaint country United States, Massachusetts, Waltham Complaint category Other

Care.com - Massachusetts, Waltham - Dishonest business practices

Posted: 2014-08-28 by    Megan0516
Complaint Rating:  0 % with 0 votes
Do not use care.com they have a disgraceful way of making money which is to trick members into paying for a service they do not want or need by automatically renewing subscriptions. On top of this they have a VERY strict refund policy which screws hard working people out of their money. They have no sympathy for their members they even have bogus procedures in place to pass off upset members by never returning phone calls or sending out generic emails in response to members who were unaware of the membership renewing and who are out hundreds of dollars because they don't want to deal with these...
Complaint comments Comments Complaint country United States, Massachusetts, Waltham Complaint category Products & Services

Care.com - Misrepresentation

Posted: 2014-07-27 by    michael corle
Complaint Rating:  0 % with 0 votes
IF YOU LOVE YOUR CHILDREN AND CARE ABOUT THEIR SAFETY AND YOUR OWN PEACE OF MIND, DO NOT USE CARE.COM.
In our opinion and based on our experience care.com is a VERY
DANGEROUS place to find a care giver for your child. We would very
strongly suggest that avoid them at all cost if you care about the
safety and well being of your children. A family that we know hired a
care giver through this company for their toddler. After hiring they
found the person was a convicted pedophile. Does anything more need to
be said? We have had four nannies from...
Complaint comments Comments Complaint country United States Complaint category Kids & Baby

Care.com - Auto - billing scam

Posted: 2014-07-25 by    Melrose157
Complaint Rating:  100 % with 1 votes
Care.com is very deceptive in their subsciription renewal process. I agreed (or so I thought) for a "1 month subscription" to the website... those were the words on the link that I clicked and agreed to. Long story short, my card was charged for the next month before I caught it.

Not to mention, the website is a complete joke. I used it back in 2008 when it was still free and it served me well... however, now that they require a paid membership to be featured, I was unable to find a job in the month I was (knowingly) an "advertised caregiver". Unless the other...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Care.com - Illinois, Alton - Account Termination

Posted: 2014-06-22 by    yekko
Complaint Rating:  0 % with 0 votes
Care.com erroneously removed my account in June that was set up in April. They state that they do not only NOT have to have a reason to remove an account but that they also do not have to give a reason for said termination. This suggests that they are a shady company because why would they not owe somebody an explanation...or at least want to give one. To add insult to injury, they state that they CAN and WILL contact any families that deleted users have been in contact with to inform them that these people have been removed from the site. This tarnishes the reputation of the users and makes it...
Complaint comments Comments Complaint country United States, Illinois, Alton Complaint category Products & Services

Care.com - Auto billing

Posted: 2014-06-18 by    jeff Place
Complaint Rating:  100 % with 1 votes
Something needs to be done with company. I used the service one time in June of 2013. Since then they have billed my credit card for 12 months before I caught it. This is a total of $443.00 in fraudulent charges. They have no customer service to call and they only correspond via e-mail. They refunded me $39.00 and said that was all they would do. I would be careful investing in a company such as this....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Care.com - terminated member unfounded

Posted: 2014-06-15 by    bestnanny
Complaint Rating:  0 % with 0 votes
I was a member as a caretaker for a few years and my email got hacked, so I changed it. Care dropped me like a hot potato and I couldn't reach anyone at the business to talk to so I asked about it by email. They have this generic statement that they need no explanation!! That is rude, unfounded and unfair!! I think it is ludicrous how they can just throw you away like that! I am a 60 year old women, a previous teacher and business owner running a school for children over 20 years. I have never broken the law, and have the utmost respect with previous clients and employees. What a horrible way...
Complaint comments Comments Complaint country United States Complaint category Other

Care.com - Bait and switch

Posted: 2014-06-05 by    bgauler
Complaint Rating:  0 % with 0 votes
Care.com offered me a 'special' contract for $70 a year. I accepted the contract, and agreed to " all contracts renew unless canceled ".
At years end they canceled my contract!
I inquired by email (They aren't ' There for you' any other way) why it didn't renew according to the agreement.
Care.com did not respond to my question.
Instead, they decided to bill me $39. for monthly subscription! -6X the amount higher-(monthly) (They choose this contract because it bills at the highest rate!)
I did NOT sign up for this!
...
Complaint comments Comments Complaint country United States Complaint category Employment, Staffing, Recruiting Agencies

Care.com - Deceptibe Auto-Billing

Posted: 2014-03-14 by    ClassAction2014
Complaint Rating:  0 % with 0 votes
Their predatory billing practice must stop! Let's do a class action. Contact classaction.care.com@gmail.com...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

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