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Care.com Complaints & Reviews

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Care.com - Stealing Money

Posted: 2015-04-24 by    Ben Muer
Complaint Rating:  0 % with 0 votes
Care.com steals money from hard working parents then lies about it. The bait and switch auto renew billing buried in a light grey font seems to be how they are scamming the public. NO E receipt is provided when billed. Care.com advertises as a free account then quickly wants a credit card..Now most people know this is common practice these days however Care.com is making millions by scamming parents. Very deceitful, very unethical and highly illegal. Some busy parents have signed up for one month trial and end up paying for 2 years not knowing. That is just the start to this dirty, dirty business....
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Care.com - Misrepresentation of verified caregivers

Posted: 2015-04-10 by    Jason Crisp
Complaint Rating:  100 % with 1 votes
I am appalled at the lack of qualified caregivers on Care.com. Most are stay at home moms or college kids that have no interest in being a caregiver or qualifications at all. I have asked several so called nannies now for proof of citizenship, the CPR Card and even just a legit photo Id or a drivers license and most could not produce even one of these. Care.com clearly does not pre screen anyone. I have found out the hard way that more illegals and criminals are posing as nannies and babysitters than legit caregivers. This is a disaster is the making. I am dumbfounded about how any parents would...
Complaint comments Comments Complaint country United States Complaint category Kids & Baby

Care.com - Fraud

Posted: 2015-04-09 by    MarkClauss
Complaint Rating:  0 % with 0 votes
Care.com is under investigation by the federal trade commission for a very long, dirty laundry list of fraud, scams and corruption. Multiple class actions suits are at their doors. Stocks are plummeting and investors are running for the hills. Sheila marcelo's future just might be back in the good old phillipeans. Hope she gets what coming to her....
Complaint comments Comments Complaint country United States Complaint category Kids & Baby

Care.com - Maryland, Baltimore - Fraudulent misrepresented compnay

Posted: 2015-04-08 by    Steven J miller
Complaint Rating:  0 % with 0 votes
Care.com is a fraudulent misrepresented company that uses unsupported background checks for caregivers that are wrong incomplete and not even verified at all at times. The backgrounds are completed with a DL# punched in the computer by the caregiver from her home. NO REAL ID IS EVER SEEN FROM ANYONE. Anyone can punch in anyones DL# and produce a clean record. Care.com uses unethical business tactics in everything they do. They are ripping off the American public with the bait and switch marketing tactics and then when anyone should could complain about anything CAREGIVER OR PARENT the account is...
Complaint comments Comments Complaint country United States, Maryland, Baltimore Complaint category Kids & Baby

Care.com - the people I worked for

Posted: 2015-04-02 by    sue ramirez
Complaint Rating:  0 % with 0 votes
I just wanted to let care.com know I was just fired from a babysitting job for redic reasons! April k. On Feb 21 posted a need for a babysitter. I worked there 3 weeks. On the 4th week one of her kids scratched and damaged my car. I simply asked them if they could do something about it due to the fact that our insurance deductible is 500$. That's all I said. I texted them pics of the damage becuz when I told him on the day it happened he didn't bother to even look at it.he called two days later and said that you can't hold a minor responsible and he was "advised" to not...
Complaint comments Comments Complaint country United States Complaint category Kids & Baby

Care.com - Immature workers listed

Posted: 2015-03-30 by    Marie Fishman
Complaint Rating:  100 % with 1 votes
I had five people respond to my ad for pet walking. I interview them and hired Amanda's critter sitting. I asked ahead of time about her transportation, if it was too far to travel, if she was sure she wanted job for pay. She agreed. Then she handed me contract to sign that said if she got hurt while walking my dog I was 100% liable. LAWSUIT is the first thing I thought. I would not sign. Then she was suppose to bring dog shampoo and poop bags... She forgot. My husband went to store. She made me wait four hours for her interview past when she was suppose to arrive. Then after totally setting...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

Care.com - Warnig unsafe

Posted: 2015-03-27 by    Karla smith
Complaint Rating:  0 % with 0 votes
Care.com is a unethical company that misrepresents themselves as a verified safe community when it could not be further than the truth. I ordered a background check it came back clear. The lady had been in the Baltimore detention center for 2 years and only out 3 weeks at the interview. I am thankful I did my own investigation and this lady was never around my children. I put in a report as suggested my Care.com in the disclosure and and as expected they closed my account via auto generated response. Better to eliminate the problem like it never happened just like any reckless, negligent, criminal...
Complaint comments Comments Complaint country United States Complaint category Employment, Staffing, Recruiting Agencies

Care.com - Care.com promotes abuse

Posted: 2015-02-01 by    mike-barb
Complaint Rating:  100 % with 2 votes
Care.com Promotes Abuse: My wife, Barb, is an incredibly gifted nanny as can be attested by the parents of local Swedesboro & Mullica Hill NJ children who literally hold her legs to prevent her from going home home each evening. She learned compassion and patience early on through our permanently disabled son - crippled by Cerebral Palsy at birth. The many hours she spent cultivating child education proved fruitful through three siblings that garnered top educational honors (one is in his 3rd year at MIT, another at St Joes, and the youngest recently accepted into top engineering colleges around...
Complaint comments Comments Complaint country United States Complaint category Kids & Baby

Care.com - cancelled membership

Posted: 2015-01-31 by    Jack br
Complaint Rating:  0 % with 0 votes
This website is ridiculous. I have used them to find a housecleaner and was planning on finding a nanny for my son. But one day I was abruptly kicked out of the membership after I had some problem with the housecleaner and told her that I was going to post a review of her on the website. When I contacted them they gave the same generic reply saying that they have the right to cancel membership for any or no reason and they would not tell me why. This made me more upset as I wasn't given a clear and definite answer. Sure anyone can say that they have a right to kick you out and tell me that...
Complaint comments Comments Complaint country United States Complaint category Kids & Baby

Care.com - Unethical and illegal practices

Posted: 2015-01-08 by    Unethicalillegal
Complaint Rating:  0 % with 0 votes
Care.com employs unethical and illegal business practices. They use a "Bait and switch" marketing model, advertising a one-month Premium Membership that they then use to continue to bill your credit card without your knowledge. Their customer service is defensive, condescending and inconsistent - not surprising given their dirty business practices....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Care.com - Maryland, Riviera Beach - shut down again

Posted: 2014-12-19 by    chelseane2007
Complaint Rating:  0 % with 0 votes
Care.com has yet again shut me down for no reason..At least a supervisor emailed me and it was not auto generated this time. The gave a long winded no reason. I have generated 1000s of dollars for this company over the years in premium memberships, preferred plus background checks, and getting parents and caregivers to sign through networking sites that I use..I had over 1600 parents on my contact list and over 5000 views on my page, 21-5 star reviews and professional references. So why was I shut down? I was shut down because Care.com does not want anyone to do well on this site. They do not want...
Complaint comments Comments Complaint country United States, Maryland, Riviera Beach Complaint category Bad Business Partners

Care.com - Misrepresentation of qualified child caregivers

Posted: 2014-11-13 by    Taken advantage of by Care.com
Complaint Rating:  50 % with 2 votes
Unfortunately, my husband and I have no local family and have had to rely on Care.com to provide us with caregivers since our son was born in 2010. They represent local caregivers as qualified, reliable, and trust worthy. Little did we know, that all of the caregivers are completely self-qualified. There is no personal interviewing or qualifying processes provided by care.com. The members don't have to do anything except provide membership fees to care.com to be represented by the company. Yet these individuals are being invited into peoples homes and being trusted with their most prized possessions,...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Care.com - Unprofessional and Un-CAREing

Posted: 2014-11-04 by    Raquel Holmes
Complaint Rating:  100 % with 2 votes
COMPLETELY unprofessional, un CARING, and impossible to reach. They respond only here with a cold, impersonal, automated response. Its the same for every different case I've read here. I think it would be better business if they allowef and encouraged feedback, and showed concern for each individual case. I've been a member on Care.com under two emails/accoints. For the first one iv'e been a member for about a year and a half, had job matches but already had a job. I was thinking about relocating back home, so i just wanted to check this company out.
Once I finally move i get...
Complaint comments Comments Complaint country United States Complaint category Other

Care.com - SCAMMING

Posted: 2014-10-31 by    Sharon Faatz
Complaint Rating:  0 % with 1 votes
The web sight care.com has a scammer that is using the boy in a wheelchair scam. She went under the name Jessica, then she went under the name Kelsey Brown. I would not doubt many other aliases . But she is making the mistake of sending the very same message, she is moving to your state, has went through a tragic situation, lost her husband and baby on his birthday. Now she has a boy that will need help. She is sending me the money, or fake check that I am to put into my bank, it will bounce, and the next note is her need for money, or for me to buy something up front, because the check did not...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Care.com - deceptive auto-renew

Posted: 2014-10-21 by    LindsayS
Complaint Rating:  100 % with 1 votes
Their signup process is intentionally deceptive. They suggest you are purchasing a month of service when it's actually recurring. We should have picked up on this sooner but 18 months later we realized we had paid $595 above the $35 we signed up for. I've attached a screen shot of a signup process I went through today to see how it looks as of now. Note at the top, you choose '$39 1-Month' suggesting you are buying 1 month of service. At the bottom, the order summary shows '1-Month Membership $39'. It's the small print that suggests it auto-renews. I see some people...
Complaint comments Comments Complaint country United States Complaint category Family & Relationships

Care.com - Is it real or not

Posted: 2014-09-11 by    Monique777
Complaint Rating:  0 % with 0 votes
I have been on care.com for close to a year and I got my first check today, it is quite a bit of money. I have seen the emails and reports of care.com, it's like really hard to tell; you try to not let your financial difficulty cloud your judgement. I have contacted kfor news about the two people, I was just want to see if they are legit that's all. I love kids and I don't want anyone taking advantage of that, so I will investigate further; kfor news said it was a fraud but they don't know bout care.com being a fraud just some people...
Complaint comments Comments Complaint country United States Complaint category Employers

Care.com - unauthorized auto billing

Posted: 2014-09-02 by    auto biling scam
Complaint Rating:  0 % with 0 votes
I signed up for one month of care.com as I knew I would not need their services after a month for finding a petsitter. I found out on my credit card statement, late(as I was not getting my mail delivered to my temporary location) that I was being charged for 3 months at $39.00/month. I filed a complaint with the credit card company but per previous writers, I probably will lose. Do not use care.com due to unauthorized auto billing practices....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Care.com - Bait 'n' switch / products advertised not available

Posted: 2014-08-29 by    SusanInSFL
Complaint Rating:  0 % with 0 votes
I posted this previously under 'other' and it doesn't appear to be there, so perhaps I was in the wrong category.

I had the need for a petsitter. I posted it on this site, and someone
responded. We had a nice ongoing email and phone conversations and I will use
her. My complaint is not about her in the least. My complaint is with Care.com.

I noticed that if I were a premium member, then I could get background
checks. While I'm perfectly capable of doing it myself, since I"m busy I
thought I'd just get...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Care.com - Massachusetts, Waltham - Deceptive site / bait 'n' switch programs

Posted: 2014-08-29 by    SusanInSFL
Complaint Rating:  100 % with 1 votes
I had the need for a pet sitter. I posted it on this site, and someone responded. We had a nice ongoing email and phone conversations and I will use her. My complaint is not about her. My complaint is with Care.com. <br />
<br />
I noticed that if I were a premium member, then I could get background checks. While I'm perfectly capable of doing it myself, since I'm busy I thought I'd just get it through the site and joined as premium member. I immediately looked at the site and found that the 'background' check wasn't available and that any...
Complaint comments Comments Complaint country United States, Massachusetts, Waltham Complaint category Other

Care.com - Massachusetts, Waltham - Dishonest business practices

Posted: 2014-08-28 by    Megan0516
Complaint Rating:  0 % with 0 votes
Do not use care.com they have a disgraceful way of making money which is to trick members into paying for a service they do not want or need by automatically renewing subscriptions. On top of this they have a VERY strict refund policy which screws hard working people out of their money. They have no sympathy for their members they even have bogus procedures in place to pass off upset members by never returning phone calls or sending out generic emails in response to members who were unaware of the membership renewing and who are out hundreds of dollars because they don't want to deal with these...
Complaint comments Comments Complaint country United States, Massachusetts, Waltham Complaint category Products & Services

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