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Care.com Complaints & Reviews

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Care.com - deceptive auto-renew

Posted: 2014-10-21 by    LindsayS
Complaint Rating:  0 % with 0 votes
Their signup process is intentionally deceptive. They suggest you are purchasing a month of service when it's actually recurring. We should have picked up on this sooner but 18 months later we realized we had paid $595 above the $35 we signed up for. I've attached a screen shot of a signup process I went through today to see how it looks as of now. Note at the top, you choose '$39 1-Month' suggesting you are buying 1 month of service. At the bottom, the order summary shows '1-Month Membership $39'. It's the small print that suggests it auto-renews. I see some people...
Complaint comments Comments Complaint country United States Complaint category Family & Relationships

Care.com - Is it real or not

Posted: 2014-09-11 by    Monique777
Complaint Rating:  0 % with 0 votes
I have been on care.com for close to a year and I got my first check today, it is quite a bit of money. I have seen the emails and reports of care.com, it's like really hard to tell; you try to not let your financial difficulty cloud your judgement. I have contacted kfor news about the two people, I was just want to see if they are legit that's all. I love kids and I don't want anyone taking advantage of that, so I will investigate further; kfor news said it was a fraud but they don't know bout care.com being a fraud just some people...
Complaint comments Comments Complaint country United States Complaint category Employers

Care.com - unauthorized auto billing

Posted: 2014-09-02 by    auto biling scam
Complaint Rating:  0 % with 0 votes
I signed up for one month of care.com as I knew I would not need their services after a month for finding a petsitter. I found out on my credit card statement, late(as I was not getting my mail delivered to my temporary location) that I was being charged for 3 months at $39.00/month. I filed a complaint with the credit card company but per previous writers, I probably will lose. Do not use care.com due to unauthorized auto billing practices....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Care.com - Bait 'n' switch / products advertised not available

Posted: 2014-08-29 by    SusanInSFL
Complaint Rating:  0 % with 0 votes
I posted this previously under 'other' and it doesn't appear to be there, so perhaps I was in the wrong category.

I had the need for a petsitter. I posted it on this site, and someone
responded. We had a nice ongoing email and phone conversations and I will use
her. My complaint is not about her in the least. My complaint is with Care.com.

I noticed that if I were a premium member, then I could get background
checks. While I'm perfectly capable of doing it myself, since I"m busy I
thought I'd just get...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Care.com - Massachusetts, Waltham - Deceptive site / bait 'n' switch programs

Posted: 2014-08-29 by    SusanInSFL
Complaint Rating:  100 % with 1 votes
I had the need for a pet sitter. I posted it on this site, and someone responded. We had a nice ongoing email and phone conversations and I will use her. My complaint is not about her. My complaint is with Care.com. <br />
<br />
I noticed that if I were a premium member, then I could get background checks. While I'm perfectly capable of doing it myself, since I'm busy I thought I'd just get it through the site and joined as premium member. I immediately looked at the site and found that the 'background' check wasn't available and that any...
Complaint comments Comments Complaint country United States, Massachusetts, Waltham Complaint category Other

Care.com - Massachusetts, Waltham - Dishonest business practices

Posted: 2014-08-28 by    Megan0516
Complaint Rating:  0 % with 0 votes
Do not use care.com they have a disgraceful way of making money which is to trick members into paying for a service they do not want or need by automatically renewing subscriptions. On top of this they have a VERY strict refund policy which screws hard working people out of their money. They have no sympathy for their members they even have bogus procedures in place to pass off upset members by never returning phone calls or sending out generic emails in response to members who were unaware of the membership renewing and who are out hundreds of dollars because they don't want to deal with these...
Complaint comments Comments Complaint country United States, Massachusetts, Waltham Complaint category Products & Services

Care.com - Misrepresentation

Posted: 2014-07-27 by    michael corle
Complaint Rating:  0 % with 0 votes
IF YOU LOVE YOUR CHILDREN AND CARE ABOUT THEIR SAFETY AND YOUR OWN PEACE OF MIND, DO NOT USE CARE.COM.
In our opinion and based on our experience care.com is a VERY
DANGEROUS place to find a care giver for your child. We would very
strongly suggest that avoid them at all cost if you care about the
safety and well being of your children. A family that we know hired a
care giver through this company for their toddler. After hiring they
found the person was a convicted pedophile. Does anything more need to
be said? We have had four nannies from...
Complaint comments Comments Complaint country United States Complaint category Kids & Baby

Care.com - Auto - billing scam

Posted: 2014-07-25 by    Melrose157
Complaint Rating:  100 % with 1 votes
Care.com is very deceptive in their subsciription renewal process. I agreed (or so I thought) for a "1 month subscription" to the website... those were the words on the link that I clicked and agreed to. Long story short, my card was charged for the next month before I caught it.

Not to mention, the website is a complete joke. I used it back in 2008 when it was still free and it served me well... however, now that they require a paid membership to be featured, I was unable to find a job in the month I was (knowingly) an "advertised caregiver". Unless the other...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Care.com - Illinois, Alton - Account Termination

Posted: 2014-06-22 by    yekko
Complaint Rating:  0 % with 0 votes
Care.com erroneously removed my account in June that was set up in April. They state that they do not only NOT have to have a reason to remove an account but that they also do not have to give a reason for said termination. This suggests that they are a shady company because why would they not owe somebody an explanation...or at least want to give one. To add insult to injury, they state that they CAN and WILL contact any families that deleted users have been in contact with to inform them that these people have been removed from the site. This tarnishes the reputation of the users and makes it...
Complaint comments Comments Complaint country United States, Illinois, Alton Complaint category Products & Services

Care.com - Auto billing

Posted: 2014-06-18 by    jeff Place
Complaint Rating:  100 % with 1 votes
Something needs to be done with company. I used the service one time in June of 2013. Since then they have billed my credit card for 12 months before I caught it. This is a total of $443.00 in fraudulent charges. They have no customer service to call and they only correspond via e-mail. They refunded me $39.00 and said that was all they would do. I would be careful investing in a company such as this....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Care.com - terminated member unfounded

Posted: 2014-06-15 by    bestnanny
Complaint Rating:  0 % with 0 votes
I was a member as a caretaker for a few years and my email got hacked, so I changed it. Care dropped me like a hot potato and I couldn't reach anyone at the business to talk to so I asked about it by email. They have this generic statement that they need no explanation!! That is rude, unfounded and unfair!! I think it is ludicrous how they can just throw you away like that! I am a 60 year old women, a previous teacher and business owner running a school for children over 20 years. I have never broken the law, and have the utmost respect with previous clients and employees. What a horrible way...
Complaint comments Comments Complaint country United States Complaint category Other

Care.com - Bait and switch

Posted: 2014-06-05 by    bgauler
Complaint Rating:  0 % with 0 votes
Care.com offered me a 'special' contract for $70 a year. I accepted the contract, and agreed to " all contracts renew unless canceled ".
At years end they canceled my contract!
I inquired by email (They aren't ' There for you' any other way) why it didn't renew according to the agreement.
Care.com did not respond to my question.
Instead, they decided to bill me $39. for monthly subscription! -6X the amount higher-(monthly) (They choose this contract because it bills at the highest rate!)
I did NOT sign up for this!
...
Complaint comments Comments Complaint country United States Complaint category Employment, Staffing, Recruiting Agencies

Care.com - Deceptibe Auto-Billing

Posted: 2014-03-14 by    ClassAction2014
Complaint Rating:  0 % with 0 votes
Their predatory billing practice must stop! Let's do a class action. Contact classaction.care.com@gmail.com...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Care.com - Deceptive Auto-Billing

Posted: 2014-03-14 by    ClassAction2014
Complaint Rating:  0 % with 0 votes
Let's do a class action against their billing practices! Contact classactioncare.com@gmail.com...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Care.com - Deceptive Billing

Posted: 2014-03-11 by    jddonnelly
Complaint Rating:  100 % with 4 votes
I cannot believe the billing practices of this company! I signed on for a one month subscription knowing that I had to have a nanny within that time frame. I now realize they have been charging my credit card for months after I thought the subscription was over. Thank goodness I caught it, but I'm out $117.00 that could have went towards diapers, formula etc. I found a great nanny on the site, and was completely satisfied with the service and outcome. I am just horrified that they would use deceptive practices to have their customers sign up. Why advertise for a month subscription if this is...
Complaint comments Comments Complaint country United States Complaint category Kids & Baby

Care.com - Deceptive Auto Billing Practive

Posted: 2014-02-12 by    KBJWI
Complaint Rating:  100 % with 1 votes
Will never again do business with Care.com based on their deceptive auto-billing practices. Though care.com says they automatically do auto-renewal for their customers' benefit, nothing could be further from the truth. When someone signs up for a single month or for three months, it is because they only want a single month or three months, they do not want to be billed continuously. If care.com was doing this in good faith they would require that customers give express consent to auto renewal, instead it is automatic and unless you read the fine print and catch it, you are screwed. Care.com...
Complaint comments Comments Complaint country United States Complaint category Kids & Baby

Care.com - Care.com is scamming subscribers

Posted: 2014-02-08 by    Be aware of Care.com's scam
Complaint Rating:  100 % with 2 votes
Like many complained here, I have been had by care.com’s predatory billing practice too. I used one referral and later was promised to get “downgraded”. But found out only recently that I have been charged for one and half years. They prey on people who are less than careful in watching their bills. Even when caught, they would drag their feet hoping to charge a little more. They counted on a regular person’s unwillingness to go to any length for a couple of month’s charges. This practice is unethical and perhaps illegal. I wonder how they can sleep at night knowing...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Care.com - unauthorized auto renewal program

Posted: 2014-01-15 by    care.com victim
Complaint Rating:  100 % with 2 votes
The auto-renewing subscription employed by Care.com is in violation of California SB 340, which took effect on December 1, 2010. The California Negative Option Law was specifically implemented to end the practice of ongoing charging of consumer credit cards without the consumers’ explicit consent. Care.com is inviolation of multiple aspects.
A copy of the Legislation is readily available at www.leginfo.ca.gov. (“Business and Professions Code Section 17600-17606”)
Many states in addition to California have implemented similar legislation.
Specific violations...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Care.com - racists

Posted: 2014-01-02 by    clee12
Complaint Rating:  75 % with 4 votes
If I could give them 0 stars I would. We have a group of 250+ people who have all signed a petition and are filing a class action lawsuit against them. There are a couple morbidly obese morons that work there by the names of Caitlin and Laurie, both of whom are extremely racist white women. When I placed an ad stating that our housekeeper needed to remove their shoes upon entering our house, they cancelled my account abruptly and without reason and after 20 emails and calls, finally got Caitlin to put down her jelly donut and answer my call, and she said "we dont understand your culture here...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Care.com - Caregiver Killed our dog

Posted: 2013-12-22 by    Wargmom
Complaint Rating:  0 % with 1 votes
Care.com does not do all that it should in terms of background checks. Several months into having hired a house and pet sitter, we discovered that she had a juvenile record, which she had never been questioned about by this company. By this time, we had hired her to petsit our dog, whom she killed due to neglect, lack of feeding and watering and over stressing him with a hike in 100 degree weather. I do not recommend this company and feel their hiring practices are entirely self serving and deplorable to the customers they claim to serve. I will never use nor recommend this company to anyone. As...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

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