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Care.com Complaints & Reviews

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Care.com - Background checks was wrong

Posted: 2015-06-05 by    BS. Background checks
Complaint Rating:  0 % with 0 votes
I ordered a background check on a care giver and it came back clean. Then after about a week my wife insisted I do another check with another company and her background came back with several arrests for prostitution and drug arrests. I reported it back to Care.com and was kicked off the website. I looked into the background check company that issued the bad check that was given to me.. THIS SHOULD BE ENOUGH INFORMATION FOR PARENTS NEVER TO CONSIDER USING CARE.COM

Google: NBC Investigates caregivers sites approving sitters with arrest records AND Google: NBC 5 Chicago/Criminals pass...
Complaint comments Comments Complaint country United States Complaint category Other

Care.com - care.com

Posted: 2015-05-15 by    chelseane2007
Complaint Rating:  0 % with 0 votes
I wanted to just say that my nanny friend, she worked for the same family I did for many years. Lost her job with a wonderful family because of a Care.com employee. My friend was hired from a reputable nanny service Nanny pro. The reason she was let go is because the child died while in care of a last minute Care.com babysitter that filled in for her. The Caregiver was arrested and let go on bail. Her blood came back with a variety of drugs and alcohol. The cause of death was blunt force trauma to the abdomen and internal bleeding. Care.com cancelled the parents account when they called the customer...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Care.com - Fraud, scams and more fraud

Posted: 2015-05-14 by    LeaBroden
Complaint Rating:  100 % with 3 votes
MISREPRESENTED CAREGIVERS, FAKE CHECKS, FAKE REVIEWS, UNAUTHORIZED BILLING, UNSUPPORTED BACKGROUND CHECKS. I looked into this after realizing the caregiver I hired was a homeless drunk/drug addict living in her car. I reported this to Care.com and they terminated my membership 15 minutes later..I just opened my credit card statement today and realized they billed my for another 2 months after they closed my account. I called Care.com said they did not bill me and to take it up with the credit card company? WHAT? I have the statement right in front of me! Its not a credit it is a charge. IT SAYS...
Complaint comments Comments Complaint country United States Complaint category Scam & Fake Checks

Care.com - membership scam

Posted: 2015-05-11 by    Tracey Sch
Complaint Rating:  100 % with 2 votes
When you sign up for a 30 day membership, you think that it expires in 30 days, right? Nope, it's a scam. If you read the VERY SMALL print, you realize that you are actually agreeing to a monthly subscription, for which your credit card will be automatically charged. This practice is actually illegal in some states. When I finally realized how much I was being charged (long after I stopped using the website), they stood by their practice of scamming people and would not reimburse me. Being in the business of childcare, I would assume that being ethical and establishing trust with your customer...
Complaint comments Comments Complaint country United States Complaint category Kids & Baby

Care.com - care.com Mike and Barbs comments

Posted: 2015-05-04 by    Jenny Drake
Complaint Rating:  0 % with 0 votes
Care.com is an unethical fraudulent company. Many people have their heads in the sand about how far Care.com will go to cover up complaints and erase bad reviews. The is one lady "K" on Jabbersite for instance that has a full time job making rebuttles on comments and apologizing with then standard boilerplate response of "we are not responsible for anything". Care.com will terminate any parent or babysitters account that puts in a bad review (unless it is a not so important review of no relevance) by shutting down the page to cover up all negative remarks... This keeps the caregivers...
Complaint comments Comments Complaint country United States Complaint category Scam & Fake Checks

Care.com - Selling information / unsafe for childcare / do not use

Posted: 2015-05-02 by    Jenny Drake
Complaint Rating:  50 % with 2 votes
******WARNING*******DO NOT USE CARE.COM. Will sell your personal information. Provides false and unsupported information on caregivers. Background checks are not verified by anyone with ID. Unethical, Deceptive and sleazy business practices are the new normal at Care.com. They will overcharge your credit card with unauthorized billing.. Do not give Care.Com Your Credit card. DO NOT BE FOOLISH!!!...
Complaint comments Comments Complaint country United States Complaint category Scam & Fake Checks

Care.com - Fraud and unsupported information

Posted: 2015-04-27 by    Andrea Jacobs
Complaint Rating:  100 % with 1 votes
Care.com is essentially an appalling scam. After reading many reviews about this company on several pages I decided to do an investigation to see how much of this was true. It was all true, every bit of it. I myself was tricked with the bait and switch predatory auto renew billing tactics. Here is a list of issues that many parents and babysitter have.

1- Auto renew billing that is hidden in small grey font. Sign up for one month at $35 and pay for the rest of your life trick.

2-Termination of both parents and caregivers accounts with no refund or explanation.
...
Complaint comments Comments Complaint country United States Complaint category Employment, Staffing, Recruiting Agencies

Care.com - Stealing Money

Posted: 2015-04-24 by    Ben Muer
Complaint Rating:  0 % with 0 votes
Care.com steals money from hard working parents then lies about it. The bait and switch auto renew billing buried in a light grey font seems to be how they are scamming the public. NO E receipt is provided when billed. Care.com advertises as a free account then quickly wants a credit card..Now most people know this is common practice these days however Care.com is making millions by scamming parents. Very deceitful, very unethical and highly illegal. Some busy parents have signed up for one month trial and end up paying for 2 years not knowing. That is just the start to this dirty, dirty business....
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Care.com - Misrepresentation of verified caregivers

Posted: 2015-04-10 by    Jason Crisp
Complaint Rating:  100 % with 1 votes
I am appalled at the lack of qualified caregivers on Care.com. Most are stay at home moms or college kids that have no interest in being a caregiver or qualifications at all. I have asked several so called nannies now for proof of citizenship, the CPR Card and even just a legit photo Id or a drivers license and most could not produce even one of these. Care.com clearly does not pre screen anyone. I have found out the hard way that more illegals and criminals are posing as nannies and babysitters than legit caregivers. This is a disaster is the making. I am dumbfounded about how any parents would...
Complaint comments Comments Complaint country United States Complaint category Kids & Baby

Care.com - Fraud

Posted: 2015-04-09 by    MarkClauss
Complaint Rating:  0 % with 0 votes
Care.com is under investigation by the federal trade commission for a very long, dirty laundry list of fraud, scams and corruption. Multiple class actions suits are at their doors. Stocks are plummeting and investors are running for the hills. Sheila marcelo's future just might be back in the good old phillipeans. Hope she gets what coming to her....
Complaint comments Comments Complaint country United States Complaint category Kids & Baby

Care.com - Maryland, Baltimore - Fraudulent misrepresented compnay

Posted: 2015-04-08 by    Steven J miller
Complaint Rating:  0 % with 0 votes
Care.com is a fraudulent misrepresented company that uses unsupported background checks for caregivers that are wrong incomplete and not even verified at all at times. The backgrounds are completed with a DL# punched in the computer by the caregiver from her home. NO REAL ID IS EVER SEEN FROM ANYONE. Anyone can punch in anyones DL# and produce a clean record. Care.com uses unethical business tactics in everything they do. They are ripping off the American public with the bait and switch marketing tactics and then when anyone should could complain about anything CAREGIVER OR PARENT the account is...
Complaint comments Comments Complaint country United States, Maryland, Baltimore Complaint category Kids & Baby

Care.com - the people I worked for

Posted: 2015-04-02 by    sue ramirez
Complaint Rating:  0 % with 0 votes
I just wanted to let care.com know I was just fired from a babysitting job for redic reasons! April k. On Feb 21 posted a need for a babysitter. I worked there 3 weeks. On the 4th week one of her kids scratched and damaged my car. I simply asked them if they could do something about it due to the fact that our insurance deductible is 500$. That's all I said. I texted them pics of the damage becuz when I told him on the day it happened he didn't bother to even look at it.he called two days later and said that you can't hold a minor responsible and he was "advised" to not...
Complaint comments Comments Complaint country United States Complaint category Kids & Baby

Care.com - Immature workers listed

Posted: 2015-03-30 by    Marie Fishman
Complaint Rating:  100 % with 1 votes
I had five people respond to my ad for pet walking. I interview them and hired Amanda's critter sitting. I asked ahead of time about her transportation, if it was too far to travel, if she was sure she wanted job for pay. She agreed. Then she handed me contract to sign that said if she got hurt while walking my dog I was 100% liable. LAWSUIT is the first thing I thought. I would not sign. Then she was suppose to bring dog shampoo and poop bags... She forgot. My husband went to store. She made me wait four hours for her interview past when she was suppose to arrive. Then after totally setting...
Complaint comments Comments Complaint country United States Complaint category Pets & Animals

Care.com - Warnig unsafe

Posted: 2015-03-27 by    Karla smith
Complaint Rating:  0 % with 0 votes
Care.com is a unethical company that misrepresents themselves as a verified safe community when it could not be further than the truth. I ordered a background check it came back clear. The lady had been in the Baltimore detention center for 2 years and only out 3 weeks at the interview. I am thankful I did my own investigation and this lady was never around my children. I put in a report as suggested my Care.com in the disclosure and and as expected they closed my account via auto generated response. Better to eliminate the problem like it never happened just like any reckless, negligent, criminal...
Complaint comments Comments Complaint country United States Complaint category Employment, Staffing, Recruiting Agencies

Care.com - Care.com promotes abuse

Posted: 2015-02-01 by    mike-barb
Complaint Rating:  100 % with 2 votes
Care.com Promotes Abuse: My wife, Barb, is an incredibly gifted nanny as can be attested by the parents of local Swedesboro & Mullica Hill NJ children who literally hold her legs to prevent her from going home home each evening. She learned compassion and patience early on through our permanently disabled son - crippled by Cerebral Palsy at birth. The many hours she spent cultivating child education proved fruitful through three siblings that garnered top educational honors (one is in his 3rd year at MIT, another at St Joes, and the youngest recently accepted into top engineering colleges around...
Complaint comments Comments Complaint country United States Complaint category Kids & Baby

Care.com - cancelled membership

Posted: 2015-01-31 by    Jack br
Complaint Rating:  0 % with 0 votes
This website is ridiculous. I have used them to find a housecleaner and was planning on finding a nanny for my son. But one day I was abruptly kicked out of the membership after I had some problem with the housecleaner and told her that I was going to post a review of her on the website. When I contacted them they gave the same generic reply saying that they have the right to cancel membership for any or no reason and they would not tell me why. This made me more upset as I wasn't given a clear and definite answer. Sure anyone can say that they have a right to kick you out and tell me that...
Complaint comments Comments Complaint country United States Complaint category Kids & Baby

Care.com - Unethical and illegal practices

Posted: 2015-01-08 by    Unethicalillegal
Complaint Rating:  0 % with 0 votes
Care.com employs unethical and illegal business practices. They use a "Bait and switch" marketing model, advertising a one-month Premium Membership that they then use to continue to bill your credit card without your knowledge. Their customer service is defensive, condescending and inconsistent - not surprising given their dirty business practices....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Care.com - Maryland, Riviera Beach - shut down again

Posted: 2014-12-19 by    chelseane2007
Complaint Rating:  0 % with 0 votes
Care.com has yet again shut me down for no reason..At least a supervisor emailed me and it was not auto generated this time. The gave a long winded no reason. I have generated 1000s of dollars for this company over the years in premium memberships, preferred plus background checks, and getting parents and caregivers to sign through networking sites that I use..I had over 1600 parents on my contact list and over 5000 views on my page, 21-5 star reviews and professional references. So why was I shut down? I was shut down because Care.com does not want anyone to do well on this site. They do not want...
Complaint comments Comments Complaint country United States, Maryland, Riviera Beach Complaint category Bad Business Partners

Care.com - Misrepresentation of qualified child caregivers

Posted: 2014-11-13 by    Taken advantage of by Care.com
Complaint Rating:  50 % with 2 votes
Unfortunately, my husband and I have no local family and have had to rely on Care.com to provide us with caregivers since our son was born in 2010. They represent local caregivers as qualified, reliable, and trust worthy. Little did we know, that all of the caregivers are completely self-qualified. There is no personal interviewing or qualifying processes provided by care.com. The members don't have to do anything except provide membership fees to care.com to be represented by the company. Yet these individuals are being invited into peoples homes and being trusted with their most prized possessions,...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Care.com - Unprofessional and Un-CAREing

Posted: 2014-11-04 by    Raquel Holmes
Complaint Rating:  100 % with 2 votes
COMPLETELY unprofessional, un CARING, and impossible to reach. They respond only here with a cold, impersonal, automated response. Its the same for every different case I've read here. I think it would be better business if they allowef and encouraged feedback, and showed concern for each individual case. I've been a member on Care.com under two emails/accoints. For the first one iv'e been a member for about a year and a half, had job matches but already had a job. I was thinking about relocating back home, so i just wanted to check this company out.
Once I finally move i get...
Complaint comments Comments Complaint country United States Complaint category Other

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