Cabela's
reviews and complaints

Order #8525137

I’ve emailed three times now and not one reply.

I accidentally purchased a trail cam that was wifi based and wanted to exchange for a regular for my fathers Christmas gift.

I looked online and there is no way to use that camera as a normal trail cam because you cannot adjust the date and time without paying for a subscription plan.

Thank you

Laurie Matiyek.

On November 24th I ordered a Cabela's 18-gun electronic safe SKU# 3450027, order #W177320250. I later received an email confirming the order then received another email stating that my order was being shipped on November 30th. The last email stated an estimated arrival date at the Noblesville store. I called the store frequently over the next couple of weeks just to check on an early arrival which was answered with a few different responses. Ultimately, after 2 weeks, I received an email and a voice mail from the Noblesville store stating that my item was available for pick up. I responded to the voice mail a few days later, approximately the 16th when I responded. I stated that I would not be able to pick up the item until Sunday the 18th, again no response. I called 3 times before my arrival at the store check on the pick-up process and perhaps speed up the process, NO RESPONSE AT ALL. I got to the store and went through the process to get my item and greeted very quickly at the pick-up location. I waited for a length of time then finally I questioned the workers in the area then several people were looking for the item. After another period of time another employee finally talked to me and stated that the BOL attached to my item was lost and they ended up selling my item within a course of less than 5 days. The employee offered to sell me a floor model and stated that they would take off $100. I examined the floor model and decided I did not want it and stated that I wanted a new one. The employee attempted to order another on, but they were out of stock. At that time, I asked for a refund, and they told me to keep the $100 gift card. I left extremely upset and later that night I left another voice mail with Dave Demer/Demerly (not sure on the last name) [protected]) stating my problem and the situation and still have not received a response yet.

I ordered 3 boxes of 12 gauge sabot slugs. i thought i was ordering 20 gauge sabot slugs.

I made a mistake.

The boxes have not been opened.

I want to return it for a refund.

I offered to pay shipping and insurance.

I was told it could not be returned because of ATF regulations. I was also told it was for safety reasons that i could not return the item. Neither of these are valid reasons since other companies will return ammunition for a full refund and will pay for shipping. Furthermore, If an item is returned unopened in the same box with the same packing and the same shipper, there can be no safety concerns different from shipping to the customer. Quite frankly the reason is untruthful. Cabelas is not being truthful to its customers.

Sheels returns ammunition and pays for postage for returns.

I purchased a Lowrance Carbon 12 during the Cabelas Triple Crown sales event in Feb of 2021, one of the perks of the sale was a $100 gift card and free install by appointment. I made my appointment with them for an april install date and saved the card knowing there would probably be some extras to buy for the install. Because of weather (snow) I couldn’t use my install date and did it myself later. When I tried to use the card later the customer service representative told me I was out of luck and the card had expired and there was nothing they could do about it. I currently have their highest credit card level which I am going to cut up and support Scheels instead. I mentioned this when I tried to resolve this issue and they didn’t seem to care.

On 6/27/2022 I tried to purchase gift cards and my credit card was frozen. For 4 days I have been unable to unfreeze it. I have a land line with no call waiting, texting ability or wifi. I live in a dead zone with no cell phone receptionNot one of your employees can help me.

6/14/2022

1:00pm

My husband came into the store to pick up his firearm apparently his lack of fluent English was and issue and was treated very poorly, it was extremely humiliating. The fact that instead of trying to help they completely ignored him and when I tried to get a word in I was very rudely cut off.

I saw Cabela's ad for an instant $20 off my order if I applied for and was accepted for their Cabela's Club card from Capital One MasterCard. I followed the links and was immediately accepted for this card. But no instant $20 credit appeared on my order. Cabela's requires this card to be saved to your account, but that can't be done until you physically receive their card. That process took 8 days. After finally receiving the card and saving it to my account, I still didn't get the promised $20 credit. After emailing customer service they said they would have to put the request in themselves, and it would take additional 72 hours. Sure enough, three days later i receive another email from customer service saying Capitol One has my card on hold and i should contact them at the number they provided, and if Capitol One released it from hold they would give me the $20 credit in another three days. I called Capitol One and they said my card was and still is activated and that it was never on any type of hold. It appears that Cabela's has no intentions of ever honoring their ad for their own card without a lengthy fight!. I am still waiting for my credit but fear it will never happen. Thought Cabela's was a more reputable company than to try to pull this crap. And before you ask, i had an 808 Experian credit score when i applied for this card. If I don't get these credits within two more days, I will pull my personal and companies orders and shop elsewhere. Ball is in your court, Cabela's.

I ordered a gift card and was told via email that it was mailed to me on 12/29/21. By 1/20/22 it had not arrived. I asked that it be cancelled. They refused and I was told that they have a zero return policy on gift cards even though they were able to cancel the gift card and reissue it to me by email. No cancellation policy at all is poor practice for any business and while it was my first experience with this company I will not be using them again.
PS. The live chat person ended the very unsatisfactory chat with, "Have a blessed day". Hypocritical at best.

I have had an account for a few years, got a gift card for Christmas and tried logging in on my account, screen turned grey and prevented any action in the site. I did manage a password change but that didn't help, was on chat with online help and they didn't help. So unless I go to a store (50 miles away) I can't order and use my gift card. The screen turns grey whether I use Chrome or Edge.

[protected]@embarqmail.com

She was very rude to myself and 4 customer's walking in the exit doors instead of the entrance, she stopped waiting on people ahead of me and started telling the 4 people that just came in that they need to go back out and go in the other doors. As for me I had picked up 2 boxes of Winchester super x 22 ammo, I did not see anything about 1 box per customer so I picked up 2 boxes 300 rounds in each box. When I got up to pay for them she told me rudely that I could only get one box because it has more than 250 rounds. Since there was a line of people behind me I just bought the one box and left. Your Grandville store is more than an hour from home, it will be sometime if I ever go back, if ever.

This has been an on going battle with you over a purchase made back in the late spring. I thought it was handled after 6 weeks of emails phone calls over an order that you shouldnt have allowed to go through. I ended up sending it back after I recieved it because it wasnt complete. I paid with a 200 dollar gift card that I got for my retirment and charged the remaining balance on my credit card. finally after a lot of jumping through hoops for you. You told me it was your mistake and this shouldnt have happened. Sending me two cards one for $85.39 which was sent towards the begining of all this. The last card you sent me to make right was $118.74.
I went to use them recently for some hunting supplies and only the 118.74 worked. The other came up with already used. I just closed out and emailed customer service answered the questions they needed on 10/22/21. Havent heard back

After a bad experience with a Cabella's fly rod I did not go back for 5 years. This year I decided to buy a new compound bow and arrows so I gave Cabella's (Bass Pro) another chance. I had a positive buying experience with a young lady who was very capable and knew everything about compound bows. She sold me a left handed Bear bow. Two weeks later I had a small problem. I took it back to the store in Lehi, Utah to see if they could fix it. A guy named Sam said, "sorry we cannot help you. We are a retail store not a bow repair store. I said what about the 30 bows you have in the backroom?" He said "well if you want us to try to get a part and then repair it we can do that but we will not be able to get it fixed for a month or two and the bow season will be over." What a joke. I will never go back to Cabellas under any circumstances.

Purchased these waders from Cabela's about 3 years ago. They have been great waders up until this year. I put them on to go fishing this weekend and lo and behold, my feet started getting wet. I looked and the rubber material for the boots are all weather checked and cracked. My family has had waders that lasted more than 50 years. This level of quality is NOT what I would expect from Cabela's.

I am really upset I drove two hours today to get to the hamburg Pennsylvania store stood in line they came through giving out ammo numbers and I was told since your a club member I could get 8 boxes of ammo and was guaranteed ammo because they had enough to supply the 150 people who had ticket numbers we finally got to the ammo and they lied to us saying sorry we didn't have enough I found 4 boxes of ammo and nothing else I needed or anyone else needed people were upset other people including myself couldn't get what they needed and the ammo I bought I really didn't need figured if I drove two hours i might as well get something plus they are price gouging the product when I said something to a manager he told me to deal with it and it is what it Is plus another employee asked me where i was from I said new jersey he said good for you now you can leave because people from New jersey are not welcome here in this store or the state of Pennsylvania so my buddy and myself paid and left we were both going to buy new rifles also then they said you have to sign in to get a firearm you were not allowed to search for what y I u wanted of you didn't know in advance what you wanted you could not shop or browse to see what you wanted I know you guys don't care about customers this is the fourth time I've contacted you and never received a response Nathan Philephs [protected]@yahoo.com