Columbia Sportswear
reviews and complaints

As someone who loves the great outdoors, I was excited to try out Columbia Sportswear Company for my gear needs. However, my experience left much to be desired. The customer service was lacking, with scripted responses and unhelpful interactions. The products themselves fell short of expectations, with items falling apart after minimal use. It's disheartening to see a once-reputable brand like Columbia disappoint its customers. I would caution anyone considering a purchase from them to think twice and explore other options for reliable outdoor gear.

I have had the same pair of Columbia sunglasses for 25 years. Columbia boots for 5+ years. Quality!

Overall satisfaction and overwhelming especially to Kunwar for giving me such a good customer service.

The clothes I ordered my husband was awesome! He loved the shirts and shorts. I am sure we will order more later.

I love going to the columbia outlet and getting there monthky deals...best fleas and water prof jackets and boots for hiking

I love Columbia. Free shipping if you join their reward program. Excellent customer service. They stand behind what they sell. You can also get rewards for joining their program.

Purchased swimming shorts and slippers for my vacation. Swimming shorts faded and buttom of slipper came off. I went back to store showing the status of them. The store assistant talked with her manager and advised me to get in touch with customer care. I did it, but customer care was careless and shared that he can not do anything and advised me to go back to store. It was a long ridiculous conversation. At the end no solution and resolution. The customer care advised me to accept it as it is which was the funniest aggravating thing in our conversation! I have been purchasing a lot from them. This is what happens when they get big! They do not care about their customers! Poor quality of products and poor quality of employee quality... Signs of beginning of downfall!

I recently received an email from Columbia Sportswear advertising an amazing deal: an extra 20% off on top of their end-of-season 50% off sale. I was thrilled at the prospect of getting such a great deal on some new shorts. I logged onto their website and navigated to their men's clothing section. When I clicked on the shorts tab, I was immediately greeted with a wide variety of options in all colors and styles, just as promised in the email.

After browsing for a few minutes, I finally found the perfect pair. I eagerly added 12 pairs of the shorts to my cart, anticipating the huge discount that I would receive. However, to my dismay, the website showed that I would be charged full price for all 12 of them. Confused and frustrated, I immediately called their customer service line to find out what was going on.

After explaining the situation to the customer service representative, I was informed that the extra discount only applied to two colors of shorts, and that the website was not updated to reflect this. I was understandably disappointed, and asked to speak with a supervisor in hopes of finding a better solution. However, I was informed that the supervisor was unavailable and would not be able to speak to me.

I was so outraged by this experience that I decided to call the president's office and leave a message with his assistant. Unfortunately, my call was not returned, leaving me even more dissatisfied with Columbia Sportswear's customer service.

This is not the first time that I have had issues with their website or their promotions. Although their products are high-quality and stylish, their lack of transparency and faulty systems leave much to be desired. I hope that Columbia Sportswear will consider being more upfront and honest with their customers in the future.

I recently had a rather frustrating experience with Columbia Sportswear's online ordering system. Unfortunately, their customer service left much to be desired as I had to wait a whopping 7 hours in an online queue, only to be told that my order could not be cancelled even though it had not yet shipped. This was obviously quite disappointing, and it made me feel like my time wasn't being respected.

Additionally, I found that the shipping estimates provided on their website were quite misleading. I had opted for "expedited shipping," which promised delivery between December 28th and 29th. This seemed like a good choice, as it was faster than the estimated 3-4 business days listed in their FAQ section. However, I soon discovered that this shipping estimate was overly optimistic. In reality, the package took much longer to arrive than expected, leaving me feeling frustrated and let down by Columbia Sportswear.

It's worth noting that while their website does offer some information buried in the terms of service about the true shipping times, this information is not readily apparent when making a purchase. This miscommunication and discrepancy between their estimated shipping times and the actual delivery schedule was incredibly frustrating to deal with, and I would caution other shoppers to be wary of such issues.

In short, while I do appreciate Columbia Sportswear for their quality products and innovative designs, I unfortunately cannot recommend their online ordering system. If you do choose to make a purchase from their website, be aware that the shipping estimates may not be accurate, and that their customer service may be less than satisfactory.

Recently, I had the opportunity to purchase a Columbia Sportswear winter jacket for my wife that was brand new, as it was donated by the manufacturer to a charity auction. Although the jacket was stunning, we soon realized that the zipper was defective. As such, we reached out to Columbia to utilize their lifetime warranty to get the zipper replaced.

However, to our dismay, we received the jacket back with the original, faulty zipper and a disappointing letter which stated that Columbia didn't cover the jacket since it was a "factory second" and came with no warranty. This came as a shock to me, especially considering that I had paid twice the amount for the jacket than what it was going for in-store, two years after the auction.

When a reputable company such as Columbia sells a product, one expects a certain level of quality and reliability; which is why this experience has left a bitter taste in my mouth. I can't help but wonder why such a popular and well-renowned brand would create and donate inferior products to charity auctions; products that don't even come with a reliable warranty. This, frankly, is just dishonest.

After this unfortunate experience, we have decided to avoid Columbia products entirely. We firmly believe that a company shouldn't be making false claims about their products, misleading customers, and not standing behind their word when things go wrong. Such practices are unprofessional, unethical, and can only serve to tarnish their reputation, as it did in our case.

I recently purchased a coat from Columbia Sportswear (columbia.com) and was disappointed with the delivery process. According to the tracking information provided, the coat was supposed to arrive on February 1st. However, the status remained unchanged after that date and mentioned that the product was delivered to DHL and transferring to the carrier service. I called the customer service line on Saturday, which was already five days after the expected delivery date. The service representative that I spoke with wasn't very helpful, and simply advised me to wait until Monday to see if there would be any updates to the tracking information.

After Monday came and went without any change, I decided to call back on Tuesday to request additional assistance. Unfortunately, the new representative I spoke with still couldn't provide me with a concrete solution. Instead, they suggested opening an investigation into the matter, which could take up to two more weeks to resolve. Not knowing what to do next, I expressed my frustration and disappointment with the situation. I explained that I couldn't afford to purchase another coat and wait for the original one to show up just so that I could return it and pay even more for additional shipping.

Ultimately, Columbia Sportswear's customer service fell short of my expectations. The lack of helpful solutions and slow response time to my concerns left a bad taste in my mouth. With the delayed delivery and unsatisfactory customer service, I'm honestly not sure if I would ever shop with them again. Rather than potentially running into similar problems, I may explore other retailers that offer more reliable and efficient services. Waiting for so long for the coat to arrive can be a hassle, and by the time it gets here, it may not even be useful anymore - as it might be too small to fit my child next year.

Hey there! So, I had an experience with Columbia Sportswear that I wanted to share. I was gearing up for a winter trip to the UK and decided to purchase a jacket from their website. Unfortunately, the jacket didn't arrive when expected and I had to contact their customer service line. I ended up spending a whopping 6 hours waiting to speak with a representative. That part was definitely frustrating!

When I did finally speak with someone, the representative was nice but unfortunately couldn't help me. Columbia started an investigation into the missing package, but it still never arrived. They told me that the investigation would probably result in me getting my money back - but after 30 days of waiting, I was still in the dark. They had completed the investigation but didn't provide any proof that the package was actually delivered.

Feeling exasperated, I followed up with UPS (the delivery service used by Columbia) to restart the investigation. But at this point, it had been 50 whole days since I placed my order and I still didn't have my coat. Despite spending countless hours trying to get ahold of someone who could help me, it didn't seem like Columbia cared about their customers or their experience at all. And to top it all off, I ended up having to purchase a jacket from another company even though I had already been charged $250 for nothing.

Needless to say, I was pretty disappointed with my experience with Columbia. I won't be purchasing from them again, and I'll definitely be advising everyone I know to steer clear as well. It's just not worth the hassle!

I recently had an unfortunate experience with Columbia Sportswear's online ordering process. I placed an order for shoes about a week ago and have yet to receive any indication that they have even been shipped. Naturally, I reached out to their customer support team to inquire about the status of my order, but did not receive any helpful information whatsoever. Even when I asked about their policies for not fulfilling orders or shipping items within a reasonable timeframe, I encountered a wall of silence.

What's particularly frustrating about this situation is that Columbia Sportswear appears to have all of the necessary information about my order and the shoes themselves. However, they have been unable to give me any sort of timeline as to when I might expect them to arrive. To make matters worse, it seems that the root cause of this issue is some sort of problem with their servers. Whether they've been hacked or simply neglected to pay their bills, I can't say for sure, but it's clear that their IT department is facing some serious challenges at the moment.

All of this is to say that I'm thoroughly disappointed in the experience I've had with Columbia Sportswear. I was excited to get my hands on these shoes, but it seems that they'll just have to wait. Even when they do eventually arrive, I'll be returning them and taking my business elsewhere.

I recently had an experience with Columbia Sportswear that left me feeling frustrated and disappointed. I placed an order for a raincoat through their website, and after two weeks of it showing as "processed" in my account, I decided to contact customer service for more information. After a two-hour wait on hold, I finally reached a representative who informed me that the raincoat would be shipped the following day. However, when I checked the status of my order the next day, it still showed as "in process."

One week later, I received a notification from my bank that the payment I had sent to Columbia had been refunded. I was puzzled and frustrated, and checked the status of the raincoat. To my surprise, it still showed as "in process." Overall, the whole situation was unacceptable.

What really bothered me the most was that I felt like Columbia Sportswear had lied to me. They clearly had no intention of sending the raincoat, and yet they chose to string me along for weeks without any explanation or apology. In my opinion, this kind of behavior is completely unacceptable. As a paying customer, I expect to be treated with respect and honesty.

While I was fortunate enough to get my money back, this experience has left a sour taste in my mouth. I have no desire to do business with Columbia Sportswear again, and I plan to spread the word about their poor customer service to anyone who will listen. In my opinion, companies that treat their customers this way deserve to lose business. It's a shame, because I used to be a fan of Columbia Sportswear's products, but I can no longer support a company that values its bottom line over its customers.

As a customer of Columbia Sportswear (columbia.com), my experience with their service and products was far from satisfactory. I decided to purchase a pair of hiking boots that were listed on their website as having a leather upper, but upon further browsing of Macy's boot site, I discovered that the same exact boots were listed under man-made uppers. Confused and concerned with this discrepancy, I reached out to Columbia's customer service. Within minutes of placing the order, I was told that I could not cancel and that I had to return the boots, for which a free return label would be sent to me as soon as the item was shipped. However, this soon turned out to be another lie, as the boots arrived six weeks before the return label finally came through.

After sending 30 emails and making numerous phone calls, the process of returning and refunding my purchase became a run-around that left me still waiting for my refund. Even when the boots did arrive, they were not up to the standards that I expected. They had a narrow, inch-long piece of suede by two of the shoe-lace hooks that could be considered a "leather upper." However, this was not how Columbia had advertised the product. Instead of a leather upper, the boots were falsely advertised as such.

To add insult to injury, the note that came with the package stated a charge of $6.95 for postage and cited the reason for returning the boots as a wrong size. This was yet another falsehood that seemed to be a common occurrence with my dealings with Columbia. Overall, my experience with this company was terrible, and I will never trust or patronize them again. When I initially placed the order, I had believed them to be a reputable company. However, their actions and deception have proven otherwise. In my opinion, Columbia Sportswear is one of the worst companies that I have ever dealt with.

As someone who values quality service and policies that truly reflect the customer needs, I must say that my experience with Columbia Sportswear was an absolute disaster. Despite encountering some fairly nice customer service representatives, the policies upheld by this company were simply unacceptable. I paid for overnight shipping but was left without my order as it was lost. Despite my frustration, the customer service representatives proceeded to lie to me regarding the location of my delivery. After a whole five minutes, I was finally informed that my overnight freight would not be reimbursed.

After receiving my products, I realized that I was mistakenly sent the wrong item. As a result, I contacted customer service to have the order corrected. Much to my surprise, I was informed that I would need to go online, reorder the correct product, and pay for it again. As a customer, this was simply not acceptable. Why should I pay for the company's mistake? This was not my error and I shouldn't be forced to spend double the money tied up in their 'no exchange program'.

The fact that Columbia Sportswear would expect customers to redo everything and have double the money tied up in their poor exchange policy is absurd. I mean, what kind of customer service is that? Would they treat an order they placed at another company the same way if they made a mistake? Surely not! This experience has left a terrible taste in my mouth and I will never again buy a product from Columbia Sportswear.

It is imperative that other unsuspecting customers be made aware of the poor quality of your customer service and policies. Columbia Sportswear needs to take a hard look at themselves and make necessary changes that reflect positively on their customers. As a final note, while it is appreciated that some customer service staff agreed that their policies were ridiculous, it is clear that this company has a long way to go to meet the needs of its customers. I will ensure that I relay my negative experience and warn others about the unprofessional and disgraceful treatment by Columbia Sportswear.

My experience with Columbia Sportswear (columbia.com) was definitely one to remember, and unfortunately not in a good way. I recently ordered a shirt which arrived with the wrong size listed on the label, causing me to begin the return process. However, I was met with the disappointing news that I would have to pay the $6 shipping cost for my return.

I decided to reach out to customer service via chat, where I spent a total of 35 minutes trying to get the $6 refunded. After all, I didn't believe I should have to pay for an item that was incorrectly labeled. Finally, I received the refund, but it was $12 short of the amount I had initially spent.

Feeling frustrated, I decided to call customer service this time around to complain. The first operator I spoke to hung up on me, which was incredibly unprofessional. The second operator attempted to justify the $6 refund, stating that it was for the shipping cost. However, I adamantly disagreed and asked to speak to a supervisor.

Unfortunately, the supervisor was no better. He insisted that the $6 refund for my return shipping was all that I was entitled to, which seemed like a corporate double-speak. I called him out on it, but he continued to recite the company policy. I couldn't believe that Columbia Sportswear would lie to me and refuse to pay my return shipping.

In my opinion, Columbia Sportswear should be doing more to compete with Amazon and other online retailers. Refunding the entire purchase price and waiving shipping costs should be the bare minimum for an error that wasn't even my fault. Overall, this entire ordeal took up an hour and a half of my time, leaving me feeling extremely frustrated and disappointed. Although I love their clothes, I won't be shopping with Columbia Sportswear in the future.

What an absolute terrible way to conduct business. Your customer service representatives were fairly nice but the company's policies or garbage. I paid for overnight shipping and my order was lost. Your customer service lied to be about how they were going about my product lost and for five minutes refused to repay my money for overnight freight. After I finally received my products, your company sent the wrong product to me. I checked my order and apparently, as things happen, there was a mistake getting the correct product that I ordered. I contacted customer service to inform them what happened and instead of being assisted, I was told I personally have to go online, re-order my product, and pay for it again. That has to be some joke. You guys mess up my order, and you want me to redo everything, have double the money tied up in your bull$#*! no exchange program. Take a look at yourself. Do you really thing that's fair. Would you do that with an order you placed at another company? When the company messed up. That's terrible terrible customer service. I will never ever buy anything Columbia product again. I am making sure I tell everyone possible how your customer service was the least helpful possible and how bull$#*! your policies are. Your own customer service staff agreed it was stupid. I cannot believe a company today still exists with how terrible this experience is. I will be leaving this review everywhere I possibly can to make sure people who buy from you know they are basically rolling the dice and hope they get the right product. If not, they just have to pay and order again. WHAT A JOKE!

Recently, I purchased a pair of winter boots from Columbia Sportswear to prepare for the harsh winter climate in Wisconsin. Unfortunately, my experience with the delivery process was not a pleasant one as the package was delivered without even mentioning my apartment number. To my dismay, they claimed to have left the package at my doorstep, which is unlikely as my area is not highly trafficked and is somewhat secluded. However, despite the inconvenience, I decided to deal with the issue with USPS.

To my utter disappointment, Columbia Sportswear proved to be unsupportive in their customer service, leaving me feeling dissatisfied and frustrated. Despite expressing my dissatisfaction and grievances, I was informed that I was out of luck and that it was a problem that I had to take up with USPS. Although I attempted to seek a compromise well within my rights, they refused to take responsibility or extend any form of compensation for the delivery issue. Ultimately, I had to escalate the matter to my credit card company to get my money refunded.

This unfortunate experience has left me feeling disappointed as I was excited to get my hands on the boots I had purchased. I found Columbia Sportswear to be rather unhelpful when it comes to addressing their customers' queries and concerns. It is my sincere hope that they will respond more effectively when it comes to addressing the needs and concerns of their clients.

I recently bought a pair of flip flops from Columbia Sportswear to use around my patio. I must say that they were great initially, as they gave me proper support when I walked and kept me from slipping on wet surfaces.

However, after a while, the tops of the flip flops began to dry up, causing them to become hard and rough. This led to some painful blisters on my feet, which was quite disappointing. I reached out to Columbia to see if they could help me resolve the issue, but was told that it was a matter of fit rather than shoddy workmanship. I disagree wholeheartedly with this assessment since the shoes fit me perfectly and I never wore them in water. Nonetheless, I feel like Columbia didn't take my concern seriously and left me stuck with a pair of flip flops that are unusable.

As a result, I feel compelled to vent my dissatisfaction with this experience. Columbia Sportswear failed to meet my expectations, and I will not be buying shoes from them again. It's a real shame since I was impressed with their products before this unfortunate incident.

I recently had a less than satisfactory experience with Columbia Sportswear, an outdoor apparel and accessories company, located at columbia.com. I had placed an order for a shirt with a specific design, but unfortunately, I received a different design in my email confirmation. Naturally, I was a bit taken aback and decided to reach out to customer service for assistance.

To my dismay, I was informed that they could not cancel my order, even though I had just placed it. Instead, I was instructed to wait for the delivery of the item and then go to a UPS store to return it. Needless to say, I found this to be quite inconvenient, particularly after receiving the wrong product. It was frustrating to see that Columbia Sportswear resorts to such tactics of bait and switch, as it appears to be the case from reading some of the other negative reviews.

As a customer, I expect better service and attention to detail from a reputable company like Columbia Sportswear. While I appreciate their prompt response to my inquiry, the disappointing handling of my order cancellation and replacement experience leaves a lot to be desired. Regrettably, I will have to reconsider future purchases from columbia.com.

I recently had an unfortunate experience with Columbia Sportswear (columbia.com), and I felt compelled to share my thoughts. I placed an order online, but soon realized that the shipping address had been changed without my consent. Of course, I immediately tried to contact customer service in order to fix the problem before my order was shipped. However, I was shocked to discover that there were 362 callers ahead of me!

I didn't let that discourage me, though. I put my number in for an auto call back, thinking that I could at least move on with my day until they got back to me. Unfortunately, I never received a call back. I then tried to reach out via chat, but that proved to be another dead end. The chat bot asked if I wanted to speak to a live person. Naturally, I clicked "yes", and was instructed to call customer service - the exact same place I'd just tried to contact!

Determined to resolve the issue, I spent a whopping 2 and a half hours waiting on hold. And to make matters worse, I still had 164 customers ahead of me when I finally reached a representative. This was all incredibly frustrating, and left me wondering why Columbia Sportswear wasn't better prepared to handle these types of situations.

In the end, I would advise anyone thinking of shopping at Columbia Sportswear to reconsider. After all, there are plenty of other great options out there that won't leave you stranded on hold for hours on end!

As someone who recently had the opportunity to shop online with columbia.com, let me share my experience with you. I was in search of a pair of Men's cargo pants, which I was excited to finally find on their website. However, when my package arrived, I quickly noticed that I had been sent a Women's Fleece Jacket instead. Immediately I knew I needed to contact customer service to rectify the mistake.

Unfortunately, calling customer service proved to be quite a frustrating experience. I waited six long hours on hold, going from 270th to 170th in line, only to eventually give up and try again another day. Thankfully, my determination paid off and I was able to reach a representative this time around. However, I still waited two hours on hold, only to advance to number six in the line. To make matters worse, their recommended chat option did not function properly and only added to my frustration.

All of this has led me to vow never to purchase anything from Columbia online again. While their products may be of good quality, the hassle of dealing with their customer service is simply not worth it. If you do choose to order from them, I strongly suggest that you pray they get your order correct or that you don't later find yourself in a position of needing to return anything. As for me, I'll be looking elsewhere for my next purchase.

After having read through some reviews of Columbia Sportswear on their official website, I must admit that I am a bit wary about purchasing from them. While Columbia is undoubtedly a great brand, it seems like their online services might not be the most reliable. If you're looking to buy from them, it might be best to visit a physical store instead.

To elaborate on my point, I came across a review from someone who had a less-than-positive experience with their online order. They only received one package, with no updates or feedback on the second one. While they did end up returning the first package due to sizing issues, they still had to pay a return fee.

To add insult to injury, the package that was supposedly shipped on January 3rd of this year had a tracking number that was invalid according to UPS site. This understandably raised concerns, leading the person to reach out to Columbia customer service for answers. If they don't receive a satisfactory response, they have expressed intentions of reporting the company to the Better Business Bureau in Columbia's home state.

All of this being said, Columbia has an excellent reputation for their high-quality outdoor apparel and gear. Their physical stores are generally well-regarded, so it's likely that these online issues are just a stumbling block that the company will be able to address with time. However, if you're someone who is hesitant about online shopping or shipping, it might be worth it to wait and purchase in-person.

As someone who has always been a fan of Columbia Sportswear and their commitment to creating high-quality apparel for outdoor enthusiasts, I was thrilled to purchase the women's Fast Trek printed jacket. Upon receiving the jacket, I must admit that I was a bit disappointed with some aspects of the product.

To start, although the jacket itself is warm and cozy, the sizing was definitely not up to par. Despite ordering according to the measurements provided, the jacket was smaller than expected and felt a bit snug on me. Any woman can attest that feeling uncomfortable in your clothing is an instant buzz kill, and it's a shame that Columbia didn't deliver in that regard.

Additionally, the placement of the zipper on what is clearly labeled as a women's jacket is puzzling. The zipper pull on the left side typically indicates a men's jacket, and it seems a bit odd for Columbia to flip the jacket around without adjusting the zipper placement accordingly. This detail may seem minor, but it's one that cannot be overlooked.

Finally, the zipper pulls themselves left a lot to be desired. They felt cheap, and I was not confident that they would hold up over time. It's a shame because a product marketed as a high-quality garment should be flawless from the materials down to every minor detail.

Although my overall experience with the Fast Trek printed jacket has not been entirely positive, I still believe that Columbia Sportswear is a reputable brand that creates exceptionally well-made products. Hopefully, in the future, they'll address the issues highlighted in this review and ensure that their customers are completely satisfied with their purchases.

I recently had an experience with Columbia Sportswear that left me feeling pretty frustrated. I placed an order on their website with the expectation that it would arrive within the timeframe they suggested, but unfortunately, my order hasn't even been shipped after more than a week.

Now, I understand that the holiday season can be a busy time for companies, but Columbia Sportswear is no newcomer to this time of year, and I think they could have done better with managing expectations and keeping customers informed about potential delays or issues with processing orders.

To add insult to injury, I was disappointed to learn that returns aren't free - although I suppose their pricing for this service isn't any worse than what you'd expect from other retailers. However, what really irks me is the fact that they often send items in multiple shipments. This means that if I need to return something, I have to do so multiple times - and each return comes with its own charge.

This seems like a pretty unfair practice. If I order multiple items from a company like Columbia Sportswear and they choose to fulfill my order in multiple shipments, I should still be able to return everything together without facing additional fees.

All of these issues could have been somewhat mitigated if Columbia Sportswear had more effective customer service channels in place. Unfortunately, I wasn't able to get in touch with anyone through their chat function - even when I tried reaching out over a period of several weeks.

Overall, I have to say that I'm disappointed with my experience shopping with Columbia Sportswear, and I'm not sure I'd be willing to return as a customer in the future. If you're considering shopping there, my advice would be to proceed with caution and be aware of the potential for delayed shipping and additional fees.

As a consumer who has had an experience with Columbia Sportswear (columbia.com), I must say that I am disappointed with their customer service. I recently placed an order for a few hats for my husband and was informed that they had been delivered. However, I never received them. This prompted me to file a dispute on December 5th, 2021.

Although I expected a prompt response from Columbia Sportswear, I was instead subjected to a frustrating experience. The staff ignored my queries and even hung up on me at times. It took a considerable amount of effort on my part to get through to them, and when I did, I was given the runaround. The representatives had no intention of resolving my issue, so I had to jump through so many hoops to get my refund for the products I never received.

After waiting for more than a month to speak with someone about the refund, I was informed that the matter had been resolved. However, I couldn't help but feel that they didn't care about my concerns at all. They even told me that if I needed anything further, I should seek help from the police.

My experience with Columbia Sportswear was one of the most unhelpful and rude customer service interactions I have ever had. It's not worth risking your money with this company, especially if you encounter any issues. I advise you to take your business elsewhere.

I was extremely disappointed when I did not receive my order from Columbia Sportswear (columbia.com) for which I had paid the fast shipping fee back in January. My order number was [protected]. Despite calling customer service numerous times, I was informed that the company was unable to take the payment from my credit card, therefore, my order had been cancelled. I even reached out to two different customer representatives via email, in the hope that I could provide a screenshot of my credit card or account statement to show that the payment had indeed been taken from me, but a solution has yet to be found. I spent a total of 150 dollars on the products that I never received, and to add insult to injury, it was supposed to be a birthday present for someone special. Needless to say, this experience has left me feeling extremely frustrated and upset. I have ample proof of the payment and will be sharing my negative experience with others. When I think back on what should have been a great week, I can only blame Columbia Sportswear for letting me down.