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Burlington Coat Factory Complaints & Reviews

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Burlington Coat Factory - Burlington Coat Factory sucks

Posted: 2015-02-23 by    jbphdelaney
Complaint Rating:  0 % with 0 votes
I have had a truly HORRENDOUS experience with the Virginia Beach store! If I could give negative stars, I would. I ordered a nursery dresser almost a month before my baby was due. They told me that it would take 6-12 weeks to come in, so I was prepared to not have anywhere to put baby clothes for a while. However, when the 12th week finally rolled around and I still hadn't heard from the store, I called to ask about it. The first response I got was, "It's here. We called you a month ago, but your phone wasn't working." I haven't had any problems with receiving calls or messages...

Burlington Coat Factory - layaway

Posted: 2014-12-15 by    tonya bowman
Complaint Rating:  0 % with 0 votes

Burlington Coat Factory - bad manager

Posted: 2014-02-06 by    mad as hell customer
Complaint Rating:  100 % with 1 votes
I have noticed that the manager at this Burlington's is only hiring black people and the store is so messy. I spoke with a few of the only two white people working there and they told me of the problem, The manager, lisa bryant, only wants black people there to work, she's a racest. One lady there has only 3 hours to work but the blacks there have over 40hrs a week. She has asked for more hours but Lisa says she doesn't have hours for her. Who can live on 3 hours a week. I watched one day a little while and I saw this Lisa manager, and a woman came in, a black woman with her 5 kids....

Burlington Coat Factory - Arkansas, Littl Rock - lost driver license

Posted: 2013-10-07 by    ginajackson
Complaint Rating:  100 % with 1 votes
I was in Burlington Coat Factory in North Little Rock upon 9/28/13. I placed a layway on the young lady did not give me my driver license back so I realized upon 10/02/13 I did not have my driver license. I called back upon 10/02/13 a member of mangement stated my driver license was there & to bring another form of ID to pick up my driver licnese. Upon 10/06/13 I came to North Little Rock, AR store to pick up my driver license & the member of mangement on duty was very abrasive toward me & my husband & He stated my driver license was not there....

Burlington Coat Factory - Rudeness

Posted: 2013-08-01 by    jpv626
Complaint Rating:  100 % with 1 votes
On two separate occasions, a large (approx. 6' 4", 230 lbs.) female clerk at the register behaved in a bullying and rude way towards me at the register.
i believe it was both times that i dealt with her, i would slowly and politely reach for the receipt from the sale to place it in my bag and she instructed me as if I were a private in the Army or something and she was a drill sergeant, that I was not to reach towards the register. "They have cameras on you!" she warned. Mind you i was not reaching into the drawer but only reaching for a slip of relatively worthless register tape.

Burlington Coat Factory - California - Returns

Posted: 2013-05-30 by    Mayooya
Complaint Rating:  100 % with 1 votes
Dear Sir/Madam,
I am writing to express my strong dissatisfaction and disappointment with your store's return policy and lack of proper advertising of the policy on your receipts. I purchased 2 watches last december of 2012 priced at $19.99 each and i needed to return them last week as the the person i was going to gift them to is deceased. I clearly understood that i wouldn't be getting a refund back on my credit card as it is past the 30 days, however i expected to receive store credit in the amount i paid, as that is what is stated on your receipt. Instead, the associate gave...

Burlington Coat Factory - Minnesota, Minneapolis - This store location is a disgrace.

Posted: 2012-11-04 by    EllenRipley
Complaint Rating:  0 % with 0 votes
On a recent visit to the Minneapolis area, I popped into the Burlington store on Highway 100 South, to pick up a few items quickly.
It was the worst experience that I have ever had at any of the Burlington locations.
The store was a complete wreck- new items thrown on the floor. Merchandise stacked in carts and pushed in corners, including several blocking the fire exit doors (camera phone pictures will be forwarded to the local fire marshal). The floors were filthy. The shelves were dirty.
And the store employees looked like vagrants. There were three near the toy department...

Burlington Coat Factory - Texas, Austin - Defective luggage

Posted: 2012-06-10 by    David Weiner
Complaint Rating:  0 % with 0 votes
Bought Guess luggage. Went on a trip to Florida a few days later. Returned from Florida one week later with multiple tears on the luggage. Brought the luggage back to Burlington Coat Factory and told them the luggage was used for the designed purpose as luggage. The luggage is defective and I want to exchange it. Not only did they refuse to exchange the luggage but they laughed at me as I walked out the door. I will never purchase anything again from Burlington Coat Factory especially the one at 13739 Hgwy 183 N Austin, TX Store Manager is Wayne H....

Burlington Coat Factory - California, La Puente - Rude in store customer service

Posted: 2011-11-06 by    Millyjg
Complaint Rating:  0 % with 0 votes
Hello, my complaint is towards Burlinton's Coat Factory "inhumane" employees/staff. I have been shopping in this store for many years, and it will be my last, due to rudeness and an "inhumane" act towards myself, my family and one that I witnessed towards a young couple. On so forth to my story, my family and I had shopped in the store earlier and left to shop around the other stores, as the mall was closing we walked towards Burlington Coat Factory once again to go to our car because we had parked it right in front of the store's parking lot. The "Manager" and another employee told us...

Burlington Coat Factory - Georgia, Augusta - Burlington is a Racist & Degenerate Company

Posted: 2011-10-18 by    Lt. Frank "The Tank" Beckles
Complaint Rating:  100 % with 2 votes
I'm a good manager, I work at the Branch in Augusta GA. I've witnessed other managers & some employees violating company policies, and when I informed the new District Managers- Migel & Barren, they cursed at me & used racial slurs, threatened me with physical violence, and told me that I was fired! Burlington Coat Factory a store were lousy managers & staff have created an hostile environment, I don't even feel safe enough to just go and get my check.. There Corporate Headquraters are full of incompetant women who show up to work late, stay on the phone for hours, and fail to properly...

Burlington Coat Factory - Georgia, Augusta - Another Racist Department Store

Posted: 2011-10-16 by    Vic The Iceman Beckles
Complaint Rating:  50 % with 2 votes
Burlington Coat Factory HAS NO RESPECT FOR OUR SOLDIERS!!! They Refuse to give Military Discounts!!
This place is horrible. The coats are no at great prices, This Dept. store is overpriced! The staff and managers, often mistreat & are rude to their customers, and customers are forced to wait in line for hours!!!
Using Profanity and being rude to me as a customer, and firing black male employees for no reason, they often use racial slurs, and false accusations against customers returning merchandise. Migel & Barren are the worst managers, I have ever known, allowing female employees...

Burlington Coat Factory - Georgia, Augusta - Mistreating Good Emplyees & Customers

Posted: 2011-10-16 by    Vic The Iceman Beckles
Complaint Rating:  20 % with 5 votes
Burlington Coat Factory has tons of customer & employee Complaints, Reviews: mostly discrimination against men. Overpriced Clothing, Damaged/Worn out Shoes & False Accusations against good customers who return or lay away merchandise! ... (64, 000 Complaints & lawsuits) Racism in Hiring/Firing processes at Burlington Coat Factory...This place is horrible. The coats are no at great prices, This Dept. store is overpriced! The staff and managers, often mistreat & are rude to their customers, and customers are forced to wait in line for hours!!!
Using Profanity and being rude to me as a customer,...

Burlington Coat Factory - Illinois, Lansing - Terrible customer service

Posted: 2011-10-03 by    dolton27
Complaint Rating:  100 % with 1 votes
I stopped by Burlington before going to work to pick up some sweaters. I figured that since it was mid- day the crowds would be small and lines would be shorter. I was wrong on both counts. My problem wasn't the amount of people shopping it was the amount of employees that were working versus the amount that were standing around talking. There was only one line open but at least 6 employees randomly walking around the store. I left my purchase at the counter and walked out. I passed the mall and several other stores to shop at Burlington and they repaid me with a lack of customer concern or...

Burlington Coat Factory - California, Dublin - POOR MANAGER SERVICE

Posted: 2011-06-13 by    JAY WILKERSON
Complaint Rating:  100 % with 1 votes
Hello, my name is Jay Wilkerson my email is: yajcancer4@yahoo.com

Dear Sir or Mam,

Several customers were in line @ your Dublin, California store waiting for service their was only one register open at 3:p.m. so the line exceeded at least six customers. I Jay Wilkerson was the first one in line waiting patiently, and so was the other loyal returning Burlington Coat factory customers like myself. Leetha the manager at the Dublin location let a lady walk ahead of the customers in line who waiting very patiently in line. When I questioned the manager Leetha about it...

Burlington Coat Factory - Stay away

Posted: 2011-06-07 by    MDLRG
Complaint Rating:  100 % with 1 votes
3 month story short: Spent approx 3.5K at this store and they did not hesistate to take our money. Received all our merchandise after hunting around town for all the pieces EXCEPT ONE which was ordered in November 2010 and we still don't have it. We still cannot get anyone to resolve the issue, I have made phone calls to the district manager and their corporate office. The Live Oak Mgr's response: I can't prove any of the conversations and interactions you've had with the Baby Depot Manager ever happened, it's out of my hands, there's is no need to be upset or argue...

Burlington Coat Factory - Texas, Longview - Bad customer service

Posted: 2011-04-28 by    hushpuppie
Complaint Rating:  50 % with 2 votes
Customer service at this store is extremely bad. If you want a display item be prepared to stand around for an hour or two while they look for it only to conclude that they did not have it in the first place. Placing items on order will require(in my experience) at least 6 weeks. There seems to be a management problem with this store in the field of basic organization. Learn to use an inventory system that tells you what is available. Arange the storage area so that employees can quickly locate desired items and please take out display items that you no longer carry....

Burlington Coat Factory - Maryland, Waldorf - Return Policy

Posted: 2011-02-23 by    Trici
Complaint Rating:  100 % with 1 votes
Omg!!! Burlington is the worst!!! Never shop their again in your life. I tried to return my 17 month old daughter's chiffon and velvet dress. The lace came loose from the chiffon material and the baby pulled the rest of the string and it totally unravelled. I tried to return it without my receipt with an even exchanged and they denied me, implying that I tore the dress and it was not defective!! I finally had to call the regional office to have them look up my information because I used my bank card. They finally did do it and when I went back to return it the second time, the employees were...

Burlington Coat Factory - New Jersey, Elizabeth - Worst Customer Service

Posted: 2011-01-12 by    swethadm
Complaint Rating:  0 % with 0 votes
I went to this store to return a coat. One of the employee named Milly was at the register. She said that the coat cannot be returned but the way she said it was way rude. She behaved like she never returned a thing in her whole life and when we tried to complain about her to the manager everyone teamed up and just never considered what we said. I will never step foot in any one of these stores ever. Worst Worst Worst customer service ever....

Burlington Coat Factory - Arizona, Phoenix - Employees

Posted:    Scarlette90210
Complaint Rating:  100 % with 1 votes
I had a horrible experience at this store yesterday. This is the store by the metro center mall store number 181 i think. I went in with a friend and got no help from anyone working there. I lost my car key. I went up to the front desks and asked several different employees about the key. All they said was they didnt have it and turned away from me. One lady even just looked at me and said "havnt found it" then turned and started talking to someone. Everyone was SO RUDE. Two other employees who were working and standing and talking by the fitting rooms, one of whom was pregnant. Didnt help at all...

Burlington Coat Factory - California, San Francisco - defective boots

Posted:    Linda Joanne Campbell
Complaint Rating:  100 % with 1 votes
I recently bought a pair of Via Spiga boots that I have been admiring in that shop for about a year. After purchasing them and wearing them twice, the entire bottom of the boot wore off. I thought a leaf was stuck to the sole, and when I went to scrape it off, noticed that the entire plastic, or vinyl covering on the sole had worn away, as well as the sole under the toes, eaten away. I had not been walking on gravel roads, so I was shocked at the cheapness of the boots. I do not live in the United States and don't know when I will be back, but would welcome any feedback on the manufacturing...

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