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Big Lots Complaints & Reviews

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Big Lots - Complaint of poorly made furniture

Posted: 2014-05-09 by    Elly D
Complaint Rating:  50 % with 2 votes
I purchased a bed, dresser, mattress, box spring, sofa and recliner. I had to rent a truck and pay people to help me take this furniture home and set it up. When we open the box that contained the sofa the back was not properly nailed on. Did not want to go through the trouble of returning it so we hammered it down, it was going up against a wall. Now we get to putting the bed together and one of the bed rails had two large pieces missing. Had to put bed together as I was not sleeping on the floor. Had given away old furniture. Go back to store and the provided new rails. Which have not been put...
Complaint comments Comments Complaint country United States Complaint category Furniture

Big Lots - New York, Garden City - rue manager

Posted: 2013-10-06 by    myrnag
Complaint Rating:  0 % with 0 votes
My daughter and I went to the store looking for a Tablet that I had seen on advertised on my computer. First we could not find anyone to help us, when we did find the Tablet it had another price?? I had received the ad on line with the date of it's sale date, yet when I asked for the tablet I was told they had none.. I asked for the manager and she didn't even look just told me rudely "We Have None and the sale starts next Saturday anyway!" I went to their store in Hicksville and guess what I found it! On sale and with all the help I wanted! SO WHY THE DIFFRENCE OF THE TWO STORES???????
Complaint comments Comments Complaint country United States, New York, Garden City Complaint category Retail Stores

Big Lots - California, South Pasadena - Need to get my dinin set or money back

Posted: 2013-10-02 by    Guadalupe Calderon
Complaint Rating:  0 % with 0 votes
I bought a dining set at Big lots 2 months ago, The salesman told me that I could pay for it and pick it up wheneverI wanted to..So I paid $267 for the dining set And when I went back to pick it up they told me they did not have the dini set anymore and they dont want to give me my Money Back..the reason I didnt go to pick it up right away is because I didnt have anybody to help me, plus the sales man never mentioned that they have delivery service, otherwise I could just paid for delivery..ALL I NEED IS MY DINIG SET OR MONEY BACK TO BUY IT SOMEWHERE ELSE ...please call me or email me to see what...
Complaint comments Comments Complaint country United States, California, South Pasadena Complaint category Furniture

Big Lots - California, Antioch - Never have the items they email me

Posted: 2013-09-25 by    Nancy lucky
Complaint Rating:  100 % with 1 votes
Every week I get emails describing their great products and prices, so once again I go to the store as I wanted to get a pink comforter and shams. They were suppose to be in on Monday, I went on Tuesday Morning I looked everywhere and then I asked one of the employees. He said let me check with the manager. He came back and said we are getting a new truck load tomorrow morning please call back and our staff will be happy to check for you. I am disabled and it is a lot of work for me to go to the store plus waste gas. So today I called at 1:00 pm giving them time to put their new things away. So...
Complaint comments Comments Complaint country United States, California, Antioch Complaint category Retail Stores

Big Lots - Kentucky - loss of 20%reward

Posted: 2013-03-26 by    SusanV.
Complaint Rating:  100 % with 1 votes
I have not received my proof of 20% discount by e-mail, after 12 consecutive shopping in the Campbellsville, KY store.
On the e-mail only registered 9 shopping, than started all over on zero shopping.
Susan....
Complaint comments Comments Complaint country United States, Kentucky Complaint category Telemarketing

Big Lots - California, Vacaville - manager (Tina Siltzer)

Posted: 2013-03-12 by    Pamela Sharp
Complaint Rating:  100 % with 2 votes
The employees have filed a number of complaints with the tip hot line and HR about the manager Tina Siltzer including sexual harassment on two male employees plus virbal swearing at the employees calling them Bitches even when the store is open. She has even threatened to fire the entire stock team because she says they move to slow for her and they can`t do their job right. All the employees at this store are working under a hostile enviroment everyday they work with her. She tells us that we are useless and not worth the time to talk to. She has no respect for anyone there. If you have an misunderstanding...
Complaint comments Comments Complaint country United States, California, Vacaville Complaint category Bullying and Harassment at Work

Big Lots - Treats employees like dirt

Posted: 2013-02-27 by    despirited
Complaint Rating:  78 % with 9 votes
This company does not care about its employees. It is no secret that they are trying to get rid of all those who have been working there for five years or longer. I fall into that category. For the past three years, I have been subjected to verbal abuse and threats of being written up, demoted or terminated. Until 2010, my managers were good. The current one has a foul mouth and takes obvious pleasure in belittling associates in front of their peers and customers. Immature and of questionable sanity, this manager has accused me of lying and slacking off. I am ANYTHING but a slacker; always busy...
Complaint comments Comments Complaint country United States Complaint category Retail Stores

Big Lots - Florida, Largo - Not having advertised items

Posted: 2013-02-17 by    pfehrman
Complaint Rating:  0 % with 0 votes
Big Lots tends to advertise items that either the store never gets or they get so few of that item that I suspect the employees buy it out first (and employees SHOULD have first crack at a new item). However, in doing this practice, they're getting you into their stores under false pretents. Today, the first day of a two day sale, I went into the store to purchase a tablet at a good price. However, after talking to one of the employees, I got the jist that the item never even made it onto the floor because the 8 that they got in were all bought by employees therefore making it impossible to...
Complaint comments Comments Complaint country United States, Florida, Largo Complaint category Retail Stores

Big Lots - Florida - CUSTOMER SERVICE

Posted: 2013-01-26 by    Beatrice P
Complaint Rating:  0 % with 0 votes
Big Lots Should Not Support the Harassment of Minors
On January 26, 2013 my children and I were shopping at store #5113 on University drive and Atlantic blvd in Coral Springs, Florida. As my 2 sons briefly left my side to search for the restroom, they were approached by a store employee named “Jason”. Jason very rudely demanded that my children pull up their pants and stop looking at him cross eyed. My children were very intimated and ashamed that an employee spoke to them this way; I was outraged and informed the store manager about this awful encounter with a Big Lots employee....
Complaint comments Comments Complaint country United States, Florida Complaint category Other

Big Lots - Colorado - Employee

Posted: 2013-01-03 by    coloradobiglots
Complaint Rating:  67 % with 3 votes
Its not just Canada, They are run that way from what I hear everywhere. I worked in Colorado and it is horrible there. They are told to clean up the stores get rid of managers and employees and get new people in there. Customers at Big Lots want to know their cashier by name, they remember the Store Managers Birthday, they stop to ask the Furniture Manager about his pet, and tell the stockers/recovery how nice the store looks today. Its stores like Big Lots that ruin statistics on Employee theft and customer service. The DM's and LP's are stresser's in the store unless you are their...
Complaint comments Comments Complaint country United States, Colorado Complaint category Job & Career

Big Lots - Oklahoma, Shawnee - managers

Posted: 2012-10-13 by    Jay1982
Complaint Rating:  0 % with 1 votes
I was shopping in Shawnee Big Lots on Oct. 11 2012 and my child seen a female manager hanging all over some guy. Not something that should be allowed to happen. It was very inappropriate and I will never shop there again....
Complaint comments Comments Complaint country United States, Oklahoma, Shawnee Complaint category Other

Big Lots - needs a better manager

Posted: 2012-07-19 by    LuigiinSanJose
Complaint Rating:  100 % with 2 votes
I recently spent $125 on cleaning supplies, storage stuff for my house.. I was so excited to save, but unfortunately after I bought my items and went home, . I realized the Curtain Rod I purchased for $10!.00 was missing?.

I called the manager, they said they looked at the register and found nothing". Then looked outside(which I don't understand);. I completely unloaded my cart into my van;. She said, I must have left the item outside;. (that's insulting...for one, I'm extremely careful not to leave things in a cart. I have children, so it's part of my routine...
Complaint comments Comments Complaint country United States Complaint category Other

Big Lots - Arizona - return service

Posted: 2012-02-13 by    Kerrirenee
Complaint Rating:  100 % with 2 votes
I was 10 days past their 30 day return service (most chain stores give 90 days) because the return counter was too long after new years when I made the 1st attempt to return my 15 dollar mp3 player that the store was still selling. I would have been fine with a store credit although my item was unopened and I had a receipt but instead I got patronized and berated by a rude service rep (Kyle Parker) at their call center who said READ THE RECEIPT NO EXCEPTIONS...not only do the have jerks operating their store but their return service is horrible. I will never shop their again....
Complaint comments Comments Complaint country United States, Arizona Complaint category Products & Services

Big Lots - Ontario - Horrible employee/management treatment

Posted: 2012-02-11 by    Disgusted Employeee
Complaint Rating:  100 % with 10 votes
The abusive and degrading treatment by this company to it's own employees and managers is disgusting. They talk a big game about being a great place to work but it is the WORST WORK ENVIROMENT I have ever been involded with. The cut your shifts on a whim and without notice, then call you in for shifts on 5 minutes notice and if you don't jump, you are writen up and yelled at. They fire managers that care about their staff, and if you dare to offer a comment to the district manager, then you are told to leave and don't come back! They say they are looking after the customer but you...
Complaint comments Comments Complaint country Canada, Ontario Complaint category Retail Stores

Big Lots - Return Policy no Store Credit

Posted: 2011-12-09 by    Ant23
Complaint Rating:  0 % with 1 votes
I when to Big lots for a return i bought the Item for my kitchen shelf and it did’nt fit . I had the receive, but I explain to the Lady that I had a Death in the family and lost the receive in all the pain in our family grief, but she said no I would lose the money and I have to keep something I;m never going to use.I think she could have given me store credit, but she also said no. what up with that I go to Target with no receive sometime i get store credit its not like your not going to sell the item....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Big Lots - Worst company I have ever worked for in my life

Posted: 2011-12-07 by    Shab
Complaint Rating:  100 % with 7 votes
Worked at this place for 5 years, due to economy was unable to leave sooner Worst company I have ever worked for in my life....
Complaint comments Comments Complaint country United States Complaint category Job & Career

Big Lots - Bad service

Posted: 2011-11-10 by    Penny Bowen
Complaint Rating:  0 % with 0 votes
Its not the refusal to accept the check that's the problem, it's not working with us to resolve the problem. That was so embarrassing when we were told that our check was declined. It made me feel as though I wrote a bad check. I don't appreciate being put in that sort of position. We have wrote checks there at Big Lots many a time, but if we choose to pay cash for our purchases, there shouldn't be any questions asked about it. Would you rather we walk out of the store without paying for our purchases? I've said my piece. Now what are you going to do about it?...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Big Lots - Texas - Bait and Switch

Posted: 2011-11-05 by    LGNTexas
Complaint Rating:  50 % with 6 votes
On October 23 Big Lots advertised a Cuisinart Thermal Coffeemaker with gold-tone filter basket for $49. Being a bit disabled, I sent my stepson to their Webster store to purchase it. A store employee pointed out the "advertised" maker on a shelf and he purchased it using his bank debit card. However, when he brought it to me it was not the one advertised, a glass pot instead of a stainless steel thermal pot. The maker had been sacked at checkout and being a windy day, evidently a gust blew away the receipt tucked under his thumb on the way to putting it in his car. Now Big Lots refuses...
Complaint comments Comments Complaint country United States, Texas Complaint category Appliances

Big Lots - Lack of Drug Testing

Posted: 2011-07-16 by    kellyG54
Complaint Rating:  0 % with 5 votes
They should REALLY start to drug test their employees. Especially managers..I recently visited a store in Florida, and amazed to find 2 employees passing what appeared to be a "joint" in a car, while in the parking lot. These employees went back into the store and stocked shelves. The appearence was that of a drugged look...Mentioned something to the manager, and was told they could not control what employees did while on brake..WOW>>>Will not go back....
Complaint comments Comments Complaint country United States Complaint category Other

Big Lots - HR policy

Posted: 2011-07-07 by    zappadog
Complaint Rating:  100 % with 4 votes
Big Lots Coode of business Conduct and Ethics states HR manual will be made available to any employee. This is NOT the case at the Lima, Ohio store. This is the second time I have been REFUSED access to said policy manual. It is apparent to me that Big Lots fears information contained in HR manual would undermine their poor management....
Complaint comments Comments Complaint country United States Complaint category Bullying and Harassment at Work

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