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I purchased a 42" LG Plasma tv from best buy approximately 10 months ago. I have been a regular customer for many years and I am pretty sure that is over now.

3 Months ago my TV made a pop sound and the screen went away. I called in to Best Buy repair and opened a repair...

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I bought a Frigidaire refrigerator in September of 2004. The shelves were poorly designed and never installed correctly, so I should have returned the refrigerator right then. But I didn't; I tried to make do. The middle shelf -- not the door shelf, but the main shelf -- kept falling down...

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My complaint concerns Best Buy Inc. They do not back the products they sell. If they sell you a defective product that does not reveal itself within 30 days after purchase, they refuse to allow it to be returned for credit or replacement. They will not allow consumers to complain directly to...

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My experience with Best Buy's customer service number 1-888-BEST BUY was exceptionally and unbelievably poor. I spoke with three different people and was horribly disappointed. Here's my story:

I wanted to buy an IPOD Touch for my oldest son. He had been waiting for...

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I think this email to Best Buy explains it best:

To whom it may concern,

Let me first tell you that I freelance as a computer tech, and do data backup for my clients. This leads me to need at least 20 external hard drives a month. In the past I would get them...

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This one takes the cake! Spent $1400 on new mac PC. Worked fine the very first day, but on day TWO, the letter "p" on my keyboard decided to retire. Fine, I take my TWO DAY OLD, $1400 mac for an exchange, with receipt in hand. Was told at the store that since the keyboard worked SOME...

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I purchased a Gateway MX6956 computer on 11/28/2006 from Best Buy #302 Skokie, ILL. The unit worked without any problems until August 2007 when the Sprint Mobile Broadband PCMCIA card failed to power up. However, the same PCMCIA card as well as the Sprint Mobile Broadband service do work in...

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We purchased a 32" LG HDTV from Best Buy. After opening it the next day and setting it up following manufacturer instructions we found there was no picture. Returned it to Best Buy on December 26 and was informed we must have damaged the set and there was nothing they would do. We did not...

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On December 29th, while talking with a Woodlands Best Buy customer services manager, an angry customer just so happened to return a broken Digital Photo Frame that I had returned the day before after using it for 1 month and determining that it was defective. (It could only hold 80 of the advertised...

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The Worst buy!!! As I am typing this I am on hold... again... it'S been over 35 minutes... again!!! I ordered some movies months ago. Three months had gone by when they had said I would receive in a matter of days. I couldn't get anyone to pick up a phone for a long time. When...