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ATT Uverse Complaints & Reviews

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ATT Uverse - Gift card

Posted: 2014-06-19 by    Ancamat
Complaint Rating:  0 % with 0 votes
ATT sold us a Uverse program and promised a $100. gift card within 60 days, to offset the charges of changing over to Uverse. We have had the Unverse acct for several months and thus far, no gift card has been received in the mail as promised.
Calling ATT regarding this issue is a waste of time. I've spent over an hour speaking with 3 different customer service reps and then placed on more holding time, for over 2 hours. THIS IS RIDICULOUS. WE JUST WANT ATT TO HONOR THEIR PROMISE AND SEND US THE $100. GIFT CARD....
Complaint comments Comments Complaint country United States Complaint category Credit Cards

ATT Uverse - Wisconsin, Kenosha - FRAUDULANT BILLING

Posted: 2014-04-14 by    JB1223
Complaint Rating:  0 % with 0 votes
wondering how many people out there are in the same boat with me. i
cancelled service 05-2012 - returned equipment, paid final bill. 6
months later received a letter stating i owe $800+ for un-returned
equipment and service after the termination date. spoke with csr
3-27-14 who told me "we received your equipment 06-2012, and payment for
the final bill., i will escalate this, you should have a zero balance" 3
weeks and 5 supervisors, who agree, later...nope, never received
the equipment, you didn't pay the bill.
broken...
Complaint comments Comments Complaint country United States, Wisconsin, Kenosha Complaint category Satellite & Cable TV

ATT Uverse - Billing

Posted: 2014-03-21 by    GeorgeSi
Complaint Rating:  0 % with 0 votes
Tried UVERSE for less than 24 hours. Called to have service terminated and was told that the account could not be closed since my phone had been ported to UVERSE and I needed to wait until it was ported back to ATT landland. That happened 10 days later. Called back to ATT to terminate my contract with UVERSE and get confirmation number required to return equipment. Returned all equipment that same day. Called back to make final payment (owed for installation charges - those were legitimate). Told that couldn't make final payment until I received final paper bill. Got another bill for normal...
Complaint comments Comments Complaint country United States Complaint category TV, Music & Video

ATT Uverse - Price increase while on contract

Posted: 2014-03-11 by    Zaylyn
Complaint Rating:  100 % with 1 votes
I agreed to renew ATT uverse for one year in December, based on a quote to me of a total price for services. Now ATT says it is fair to raise the rate one month into my contract, yet I am penalized if I break the contract. Shouldn't a contract obligate both sides to the agreement?...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

ATT Uverse - monthly payment

Posted: 2013-11-05 by    Francisco Reyes
Complaint Rating:  100 % with 1 votes
I had been calling every month on regard of the monthly bill. The last time that I talked to one of your representative was last month about the same date of today. 11-5-13. I spoke to Albert he talk me that my monthly payment will be $69.96 every month, I did not receive any statement last mont and I sent the payment without you send any statement.. Now I receive the bill of 10-22 thru 11-21 for the amount of $88.50. How come if I was inform by Mr. Albert of the monthly bill will be of $69.96. Is that the way you run this gigantic company. Let me know if you going to continuos this procedures to...
Complaint comments Comments Complaint country United States Complaint category Internet Services

ATT Uverse - California, Fremont - Reward card

Posted: 2013-10-23 by    Geetika Tulsi
Complaint Rating:  0 % with 0 votes
In August 2013 I got a new service of att uverse and got a good deal via website. I fixed my installation date and got a 25$ reward card. On the installation day I waited for the technician and later I called to check the status and it turns out my order did not went through, they apologize and got me the new order number with same details and instead of 25$ they offered 50$ reward card. The technician arrived way late from the time allotted and told me there is some prob. And I can not do it today but I insisted as I needed the net ASAP.after the installation following couple of weeks I got the...
Complaint comments Comments Complaint country United States, California, Fremont Complaint category Entertainment

ATT Uverse - Nevada, Reno - Billing or Collection Issues

Posted: 2013-04-20 by    georgemayes
Complaint Rating:  0 % with 0 votes
Service Type: Residential Service
Account: 104697542
email: gmmbj1@gmail.com
I have been charged for adult paid-per-view movie consistently the same amount of $150 for the past three month. Nobody in our family ordered or watches paid-per-view movies. I am totally blind, my wife has not interest in that type of entertainment and my grand daughter has no access to paid-per view channels. My wife talked to Mr. Howard, AT&T Supervisor, and he said that AT&T has already reimbursed us twice for paid-per-view. My wife explained to him again that we do not order these movies, however,...
Complaint comments Comments Complaint country United States, Nevada, Reno Complaint category Products & Services

ATT Uverse - Florida - service

Posted: 2013-04-01 by    Debra Daigle Woodruff
Complaint Rating:  0 % with 0 votes
This is only the beginning ATT, as I will post to every site available including BBB. I have UVERSE with tv, phone and internet. People, these people will lie to you. I have been having problems with my service since December 2012. Two months maybe having a total of 48 to96 hrs of service and the other two months of between 2 to 3 weeks of service. They failed to tell me because of updates I cannot watch uploaded movies but I still get charged without being credited. The service I was paying for of the 4 months they will credit a total of $22.00 of $700.00 I paid for. There was a problem with my...
Complaint comments Comments Complaint country United States, Florida Complaint category Telecommunications

ATT Uverse - California, San Francisco - Unfair Dunning

Posted: 2013-03-04 by    Bkolb
Complaint Rating:  0 % with 0 votes
In 2011 I attempted to contract with ATT U-verse for Internet service. When their installer arrived he was unable to install the service because there was no telephone jack near the equipment that it would have been connected to. He said it would cost $300 to wire my apartment for AT&T's Internet service. I declined to invest the $300. The installer telephoned AT&T, told them he was unable to install the service and subsequently left. Shortly afterwards I returned the equipment AT&T had shipped in preparation for the installation. Some months afterward I started getting bills from AT&T but...
Complaint comments Comments Complaint country United States, California, San Francisco Complaint category Internet Providers

ATT Uverse - California, San Diego - UNTRUSTWORTHY COMPANY

Posted: 2013-01-17 by    Pearl17
Complaint Rating:  100 % with 1 votes
I wrote this on yelp as well but I must voice my concern!


HORRIBLE CUSTOMER SERVICE!

Warning for Uverse customers, you should just get a voice recording of your technician saying that there is no service fee because they clearly have a way of charging you with their little "decline to sign" check box and writing any report they see fit, and apparently your word has no merit in your case, so please don't even bother with this company, it's pointless, it's costly and it's just a huge headache!

I called for tech support...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Unauthorized Charges

ATT Uverse - sucks

Posted: 2013-01-11 by    angrrrry
Complaint Rating:  0 % with 0 votes
technician number 6 is coming next week to hopefully fix the problem no one else could. Im shocked. Its been THE worst month constantly getting kicked off the internet and having to repeatedly call ATT. AND the technicians have the upper hand since there is no way to file a complaint about them besides hand writing a letter and delivering it to the post office. Att is smart and stupid for this.
frustrated beyond belief i want to cry...
Complaint comments Comments Complaint country United States Complaint category Internet Services

ATT Uverse - Michigan, Ypsilanti - charge for visit

Posted: 2012-08-07 by    W.J.Aparicio
Complaint Rating:  100 % with 1 votes
I am having problems gaining access to the internet via the Internet explorer.
On several occassion att techs. have came over and work on the problerm. The problem continues as of this date 8-9-12. On 7-1-12 I called the ATT tech support and talked to an STT rep. in the philiphines. She CLEARLY indicated that no work will be done wihtout our approval. She went ahead and did the work withou asking for my approval. Later I received Inv. no. 111620821.7112.081404am in the amount o4 $149.00. ASnd she had the nerve (DS752J) to write on the invoice (sent by e-mail) that I had refuysed to sign for...
Complaint comments Comments Complaint country United States, Michigan, Ypsilanti Complaint category Internet Providers

ATT Uverse - Arkansas - reward rebate

Posted: 2012-07-27 by    Moonman20
Complaint Rating:  100 % with 2 votes
I should have known this account was going to be a problem from the first day service was to be connected. My wife received a telephone call from the service person inquiring if she was at the residence for installation. When she advised she was, he indicated he was there, but could not get anyone to the door. Turns out ATT sent him to the residence that I moved from, some 200 miles away.

When I was able to get a service man out for installation, it was just as many of the complaints I have read indicate. He needed to leave to get a part. Then he needed another service tech who handled...
Complaint comments Comments Complaint country United States, Arkansas Complaint category Satellite & Cable TV

ATT Uverse - Georgia, Marietta - slipshod service

Posted: 2012-07-20 by    edvanherik
Complaint Rating:  100 % with 1 votes
We got Uverse installed last week, and it cut out unexpectedly Tuesday. There had been some work done by a contractor in the yard, and we called Uverse, who told us that they checked the line from their end, and we must just have a bad modem. Okay. They sent us a new modem, and it turned out that wasn't the problem. So, a tech came out this morning and told us that there was no signal coming to the house, but that he would send out a crew to patch it temporarily within several hours. In mid-afternoon, there was still no crew. I called the tech back, and he said he'd check on the status...
Complaint comments Comments Complaint country United States, Georgia, Marietta Complaint category Satellite & Cable TV

ATT Uverse - Illinois, Rolling Meadows - rebates

Posted: 2012-07-17 by    honan
Complaint Rating:  100 % with 2 votes
att offers rebates fom shotime and starz when you sign up for cable. they tell you to wait 3 months from the insallation then go to their respective websites for 25 dollars each. problem is you must download a form fill it out, along with copies of the first 3 months bills, then mail in for the rebate. att neglects to inform you that you will need the copies of the bills. i ask, how many people save their bills after payment (we all have bank records)?. not to mention, how many people forget alltogether? i wonder what percentage actually end up with their 50 bucks. practices like this just make...
Complaint comments Comments Complaint country United States, Illinois, Rolling Meadows Complaint category Satellite & Cable TV

ATT Uverse - California - Billing Issue

Posted: 2012-07-05 by    confusedcustomer
Complaint Rating:  100 % with 1 votes
I have had Uverse TV/Internet/Phone since June 2009, since July 15th less than a month after activating my service I have called ATT Uverse minimum 2x a month to either fix my bill or fix a service. My original bill should have been about 100$, I was ALWAYS charged well over 250$ for services, fees and taxes were the "reason" . Month after month I would call to fix the bill, have it adjusted, pay the amount due plus a 5$ over the phone payment fee. Every month since 2009, its now July 2012 and I am still getting charged for TV nad Phone services although they were cancelled back in the...
Complaint comments Comments Complaint country United States, California Complaint category Internet Services

ATT Uverse - Illinois - bad customer service

Posted: 2012-07-05 by    maxwell98
Complaint Rating:  0 % with 0 votes
Cancelled service and so far have spent 2 hr on the phone, transferred 8 times, yes EIGHT times, to still trying to get my deposit back of 100.00. Each person makes something up, then when it doesn't fly, they transfer you to someone else. When I have asked for a manager, they say they will call you back then do not. Every person you talk to will either say, oh that was applied to your bill, oh you need to return the equipment. The equipment was returned trackable 3 months ago, and the 100.00 was never applied to any bill -period. So where did the 100.00 go? All each person does is transfer...
Complaint comments Comments Complaint country United States, Illinois Complaint category Internet Providers

ATT Uverse - Georgia - tech messed up my sourrond sound

Posted: 2012-03-07 by    daisy bazemore
Complaint Rating:  0 % with 0 votes
I HAVE UVERSE T I HAVE SPOKEN TO A TECH ABOUTH MY T V FREZZE I HAS CALLED APPROMATLY 5TIMES BEFOR SENDING SOME OUT AND EHEN THEY SENT SOME OUT THE TECH STATED THE REASON WHY MT TV IS FREZZE BECAUSE OF MY SURROND SOUND HE UNHOOKKED HE WAS NOT SUPPOSE TO DO THAT I CALLES ATT BACK I AVE ALMOST ANOTHER 2 HOURS ON PHONE NOTHING IS GETTING RESOVLE I CONSERING CANSELING THIS IS THE WORSE I HAVE BEEN THREW...
Complaint comments Comments Complaint country United States, Georgia Complaint category Business & Finances

ATT Uverse - California, Pittsburg - Uverse Internet Rep LIARS!!!

Posted: 2012-01-18 by    Misc2012
Complaint Rating:  100 % with 1 votes
Called ATT Rep to inquired about ATT Uverse Internet Service on 12/28/11. Rep told me it cost 14.95 a month and the modem is free. I was told that this was not a promo rate, later on I found out it was. Not to mention all additional fee they've added on my bill that I was not told about. I received my bill today 01/17/12 I was shocked how much it was. There was a one time fee of 36.00 did not know that, pro-rated fee of 5.07 did not know that either, modem 100.00 I was told it was free, plus the 14.95 Internet service.
Also, this promo is one year term agreement. which mean you're...
Complaint comments Comments Complaint country United States, California, Pittsburg Complaint category Internet Providers

ATT Uverse - California, Richmond - FEES

Posted: 2012-01-17 by    Ms Locs
Complaint Rating:  100 % with 1 votes
ATT UVERSE IS TRYING TO CHARGE ME FOR AN ACTIVATION FEE WHEN THE INTERNET SERVICES WERE NOT EVEN WORKING. I DID A SELF SERVICE INSTALLATION FOR THE INTERNET AND WHEN I TRIED TO INSTALL IT, IT DID NOT WORK. I CALLED TECH SUPPORT AND DID SOME TROUBLE SHOOTING BUT IT STILL DID NOT WORK SO THEY CALLED A TECH TO COME OUT. BEFORE THE TECH COULD COME OUT, I CANCELLED THE SERVICES. THEN LIKE 2 MONTHS LATER I RECEIVED A BILL FOR THE ACTIVATION FEE OF $36 PLUS THE EARLY TERMINATION FEE OF $90 I CALLED ATT CUSTOMER SERVICE LINE TO PLEAD MY CASE OF WHY I SHOULD NOT BE CHARGED A FEE IF I DID NOT EVEN USE THE...
Complaint comments Comments Complaint country United States, California, Richmond Complaint category Internet Providers

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