AT&T
Reviews and Complaints

Been with at&t for decades at my shop. I thought I needed a copper line for my alarm company. Changed over to a cell system for my alarm at no charge through ADT. at&t was going to raise my copper line to $200 a month, that's with a 50% discount. My internet was at $100 a month for 6 megs, really 3 megs of speed. Total price for at&t will be $300+ per month. I call up at&t to find out about a fiber line. While I'm talking to an at&t rep, a customer comes in. I ask the rep if he can hold on for a minute. He tells me he doesn't have time for this s**t and hangs up on me. Call Spectrum the next day and get a cell phone AND 600 megs of internet for $49 a month v at&t $300 a month, or $600 a year v. $3360 a year.

Email these folks and pack their inbox: nicolet.[protected]@att.com and john.[protected]@att.com

They are the executive leaders who care little about their customers after being shown numerous screenshots of an in-home salesperson who lied and deceived and made promises on discounts which didn't even exist. Maybe if enough disgruntled people let the leaders know they will actually do something.

I would never use any AT&T service ever. In my lifetime they are the worst for customer service.

This is what I sent...

My name is M. I signed up for internet in Knoxville, Tennessee for my son approximately three weeks ago. While getting the internet installed, an AT&T Sr. Associate In-home Expert (Jay S) came to sell me AT&T mobile services. I told Jay S, I was not interested in converting to AT&T, but he was determined. Mr. S asked about my current mobile bill and said if anyone in my family was in the military or healthcare industry. I told him my daughter was a nurse and he replied it would be a significantly better deal than what I was receiving through Verizon. He also explained if I purchased an AARP account, I would receive an additional discount stacked on the healthcare discount. He also said AARP provides insurance for phones of up to four claims a year so there is no need for me to purchase additional insurance through AT&T.

Mr. S promised me a rate of $127.26 plus taxes for six lines with three phones ported over and three lines with trade-ins of iphone 13 to iphone 15 with all discounts applied and three upgraded phones. I have witnesses to attest the following as well as text snapshots from his AT&T work phone to show what was promised to me. I will attach a few of the text pictures to this e-mail. Mr. S also claimed I could get the combined (wireless and internet) discount as long as my daughter and I used the same address - I explicitly asked if our names being on the accounts being different would pose an issue to which he said no (text shot attached). NOW, here is the issue, I get a monthly bill for $330 with none of the promised discounts. In addition, he said I would receive $880 in trade-in phone credits but in reality I received $570. Also, on my bill today he applied phone insurance to my account and the option for yearly upgrades. Which I did not ask for or approve. It appears Mr. S was stacking options to help with his commissions as adding this makes no sense since he said previously the insurance wasn't needed with AARP. As I stated, he said AARP would cover the four claims a year, but now I found today it doesn't.

I was misled on numerous fronts. I spent over four hours the Saturday after Thanksgiving on different phone calls between wireless reps, wireless managers, wireless retention reps, internet customer service and an internet customer service manager.

Being so frustrated with all the blatant misrepresentations, I tried to get my original phones back and cancel AT&T. Now I am told from AT&T phone representatives it is impossible to receive my phones back. So, if I cancel with AT&T I have no phones to trade in elsewhere. Obviously, this ordeal is costing me a significant amount of time and money. Mr. S claims are a clear violation of customer service ethics. I have been materially financially penalized due to Mr. S blatant misrepresentations of the truth.

I hope to find a viable solution to the egregious behavior of an AT&T employee which led to me switching from Verizon to AT&T. Between the loss of my mobile phones and owing $1600 for the outstanding balance to my phones and the all the time trying to rectify this situation, I respectfully request AT&T to bundle the internet and cellular account with the 20% discount that was originally promised to me. In addition a $2000 credit to be applied to the account for the increase in plan costs and insurance for phones from what was promised to me. If this can be accomplished, I would commit to stay with AT&T, not post the detrimental communications sent to me by a representative of the Company and not pursue other means which would certainly be more costly to the company.

Please see the attached commitments in the screen shots from Mr. Southall.

I appreciate your time looking into this matter and look forward to your response.

Yesterday was at least the fifth time this year AT&T has sent young salespeople to knock on doors and try their high-pressure sales pitch.
I am sick of it. I switched from AT&T years ago because of the poor support service and the poor reception. Verizon is so much better. The next time those poor young kids knock (and they will be new ones who have never been here so that I will look like a shrew) I will order them off my property. You should be ashamed of yourselves.

I wasted more than a week trying to connect that to my Apple Watch, the service always says the exact same phrases and the data is very slow. I had to talk to them for the entire day and still got nothing. It was really bad, even in 3rd world countries the sites and data is better. The app always goes back, so you have to resign in over and over again. IT WAS SO FREAKING EXHAUSTING!

AT&T gave false information about the account and PIN we needed to transfer service from AT&T to T-Mobile several times. This wasted a week, and multiple hours were spent EVERY time we tried to port the phone number over to the new phone with T-Mobile.

T-Mobile was great!

AT&T lied, stalled, required five people on a conference call (including my husband and me) to transfer the phone number to the new phone.

IT WAS SUPPOSED TO BE A 5-10 MINUTE PROCESS!

Upon complaint to the AT&T Leadership Team, all I got was a phone call from the office of the president. During that phone call, Kevin advised that I can't expect everything to be accurate on AT&T's end when we're asking for information. Additionally, AT&T offered no financial payment for our hours spent on the issue due to AT&T's mistakes and false information because it wasn't our account, but a work account through my husband's company. Never mind that it still should have taken 5-10 minutes. The fact is, if you are transferring any number to your family plan carrier, you MUST be on the phone with these people.

DO NOT WASTE YOUR TIME WITH AT&T GAMES. My husband, his company's IT person (the AT&T account owner) and I wasted over $1,000 worth of work time BECAUSE OF AT&T. They won't take accountability and won't pay us back for lost productivity.

I paid off my phone, but I still can’t unlock it when I tried to submit a request to have it unlocked it comes to a page that says it can’t submit my request. I have a medical condition and I am in France and you need to use a different carrier. I need this immediately. My telephone number is [protected].
December 20, 2024, I have called multiple times and I get stuck in a queue that finally hangs up on me. I am so very frustrated. I need to be able to use a French phone number at this time. It is very important to my health. I have followed all your recommendations to unlock my phone and nothing works.

Hello
Please file a claim to get$ 1000 trade in credit for each phone for my two phone XS and XR that I returned in 9/10/2022
I still didn’t receive credit since 2022. I have been calling almost every day since last month.
No reply from Att department .
Customer service is soo bad

Kirit Sanchala [protected] retuned XS IPHONE
Daxa Sanchala [protected] returned XR IPHONE

2022 at&t with friday deal $1000 trade in credit for XS and XR PHONE.

An old account era 2022, has caused a different account TV bundle with no reception.
The old acct Kalmun Lee #[protected] was addressed by letter 0f 12/17/2022
Advised advised your billing of $522.66 is in error. That as of June 2022, my former ATT account was terminated when I moved from the Brisa apartment, an ATT Community. Note the total ATT total balance of $201.00 was paid in full on June 1, 2022
The large sum was for unreturned equipment, That was returned to the ATT Store on Rt 312 St Augustine, Fl

I went to the ATT store on Veterans Day and the staff that helped me were great. What I mean by that, they were polite, friendly and helpful. Just get my bill and I go to check my hotspot. It doesn't work, I called and spent an hour on the phone and they say that both of the sim cards have not been activated. I asked them to cancel the tablet and send me a new correct sim for my hotspot. They say it's in the mail. I ask for a credit as I have been being charged for 2 months for services I couldn't access. They looked on my accounts and see that there has been no usage for the last 2 months. I called and spoke to "Tatiana" in Dallas Billing as well as "Sabrina" they did not help, could care less to help and then the phone disconnected... Needless to say, thats why I am here.

ATT has cost me multiple days of work waiting for empty promises and correcting their mistakes. When the iPhone 15 came out, I ordered it. I was told that I needed to have someone at the point of delivery to receive it as they were shipping it overnight. Next day I called in the evening as I waited all day because I was told it would be delivered the next morning. I was then was told I was not getting my phone on this day because it was back ordered. Then I was offered $25 for my trouble as I lost a day of work. It only gets worse from there. The customer service is horrible. I have spent almost 4 hours on a frozen line with them because the representative did not want to handle their inefficiencies. ATT added a line to my account instead of transferring my old number to my new phone, and then billed me for 2 lines when on my next bill. To throw salt in the wound, it took almost 45 minutes to get that rectified. I ended up calling them multiple times, in which the line would mysteriously disconnect. See pictures below of the phone call.

Six months ago, at&t, at the head of our company warehouse instant supplies lll, at this address 8402 nw 70 st miami fl 33166, installed a fiber optic distribution tank, destroying the curb of the sidewalk and the green areas, also leaving the rubble was abandoned, the builders promised to return to fix the area and throw away the rubble, but they never came. We appreciate your help. If this is not the correct department to make the claim, please give us the correct email address to do so. Thank you for your time leon olavarrieta manager warehouse instant supplies [protected]