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Argos Complaints & Reviews

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Argos - Home Delivery Customer Service

Posted: 2015-11-21 by    Vanuka Parameswaran
Complaint Rating:  0 % with 0 votes
Dear Argos, I have ordered an item online for same day delivery on the 21st November 2015, in the evening as I needed it for the next day in the morning. I received a confirmation email (order reference: 1082070786) stating the delivery will be between 7pm to 10pm. However, at 10pm I receive a message from a private mobile number on my phone saying that there are delays and I will be updated with further details. After few minutes, I received another message that said, the delivery will be within the next hour!.. So around 11pm! After approx. 45 min, I received a call from a lady, who did not speak...

Argos - Unfair returns policy

Posted: 2015-08-08 by    Julian Plant
Complaint Rating:  0 % with 0 votes
Do not buy a watch from Argos

Please be wary of buying a watch from Argos. They provide nowhere near the level of service a jeweller would.

My wife bought a Rotary ladies watch for €139.99 from the Dundrum, Ireland branch of Argos yesterday, 7th August 2015.

She liked everything about the watch and was told by the assistant that the metal chain link strap could be adjusted to fit her wrist there & then in the store.

At no point was it mentioned that the strap might not fit or be suitable for her wrist. So, she purchased the watch,...

Argos - mattress faulty in under a year

Posted: 2015-06-24 by    geo2
Complaint Rating:  0 % with 0 votes
I placed an order with Argos on 18/3/2014 .The order was for £297.42 including a dalton 4ft6 bed
frame and a mattress. M y complaint is with the mattress on this order . The mattress proved faulty before the year was out.

I used the Live Chat on the Argos website and spoke to a member Argos staff on 6/3/15 and he told me the mattress was covered by a 1 year warranty. I could choose a replacement mattress or buy another one, and if higher in value, could pay the difference.

I asked him if Argos needed to view the mattress and he said and I quote here:

Argos - never any available stock

Posted: 2015-02-07 by    vikwens
Complaint Rating:  0 % with 0 votes
Had a bunk bed on sale for£69-99 but each time I went to order online it would say not available for delivery in my area. For a week I tried and it remained the same. I called customer services who told me that stock had run out in the warehouse in my area and new stock would be there soon and to keep trying. For two weeks I tried and still the same. The deal is off now and I'm annoyed that they advertise these deals for it only to be available in certain areas, plus I was told I would be able to order soon and lied too....

Argos - Cot Set

Posted: 2014-11-03 by    Wendy Bryan
Complaint Rating:  0 % with 0 votes
Recently attempted to purchase a 5 piece cot set from Argos. Never again. The cost set arrived without any instructions or tools to assemble the cot. I then phoned Argos who sent me 1 Alan key and 2 screws!! I phoned again and was then told they would send a new cot set. The cot set would however not arrive for 2 weeks which was to late for me as obviously the baby needed somewhere to sleep. Argos then said they would send it in a week, this was not ideal but not as long so I agreed, however I received a further message stating that they could not deliver on that date. They told me they could not...

Argos - Incompetent repair service with a Refund Policy to match

Posted: 2014-09-26 by    Plonkerson
Complaint Rating:  0 % with 0 votes
Three months before the
1-year warranty expiry my portable computer stopped charging. Local Argos store
sent away for repair, noting on the sheet that there was no physical damage.
Having not heard from Argos after over a fortnight I called the store, was told
that the device was back in and to come and collect. When I popped in store I
was shown the repairer’s (a company called D & J Henry) report which stated
that the unit had a damaged charging port which was not covered under the
manufacturer's warranty, and that they were unable to...

Argos - Garden Lounger

Posted: 2014-03-10 by    ClaireW
Complaint Rating:  0 % with 0 votes
I bought the Multi-position Folding Sunbed - Purple, as soon as it was unfolded and tested, it collapsed! I am a pregnant woman so I got my friend (who's a size 8!) to test it and the pins on either side came apart instantly. For £20 I didn't expect it to last forever but also didn't expect it to collapse. Very disappointed and will be sure to open my replacement in store when I go back tomorrow. Seriously cheap made product!!!...

Argos - Bad customer service

Posted: 2013-09-18 by    Ethical Shopper
Complaint Rating:  0 % with 0 votes
I recently purchased the Argos Value Range fridge freezer and wanted to buy the door seal spare part. The appliance is no longer under its warranty and so I wanted to just purchase the door seal spare part from Argos. I thought this would be a simple task but it turned out to be a nightmare due to the extremely poor customer service at the given Argos customer services helpline. Firstly, I phoned the number given for Argos customer support - as listed in the appliance's user manual. I was then put through to a company called 0800 Repair and was told that only they could supply me with the door...

Argos - England, Northumberland - Service call out

Posted: 2013-05-08 by    CLAnderson
Complaint Rating:  100 % with 2 votes
On 1st February 2013 I brought a Bush BFFF55173W from Argos in Ashington. I paid cash and a premium for express delivery. The fridge/freezer cost £289.98. t was delivered and installed by the Argos delivery man on 4th February. On Sunday 5th May I noticed the f/f had stopped working. The fridge light cam on when the door was opened but the freezer had stopped and was blowing warm air into the shelves and the fridge door was cold but the cavity was warm.
I'm a type 1 diabetic with insulin which needs to be stored at cold temperatures. It is a life and death situation literally....

Argos - England, Yorkshire - Pheonix 6ft pool table

Posted: 2012-12-03 by    HayleyM1982
Complaint Rating:  0 % with 0 votes
I purchase a pool table from Argos for my autistic son for Christmas at the end of October and a bike for my daughter.
On opening the bike i found that it only had one wheel, i telephone customer service and was basically told it was my fault for not checking the item on deliver, i explained that this was a gift for Christmas and would expect any bike to have two wheels, a redelivery was arranged and the problem solved. After this i thought it was best to check that they was not any faults with the pool table as it was for my son who has autism and he would be distraught if there was problems...

Argos - non delivery to me

Posted: 2012-11-27 by    gary copeland
Complaint Rating:  0 % with 0 votes
On tuesday ordered an electric scooter online from Argos for my
grandsons xmas, was was told it would be delivered on wednesday, this
morning i emailed them and told them i had not received my parcel only
to be told it was delivered and signed by me on Wednesday night at
21.44 when clearly this was not the case, they gave me the number of the
courier Yodel mail when i phoned them they confirmed my parcel was
delivered to my address at 18.31 and signed by someone called Wallace.I
telephoned Argos and told them this and they said well sorry about...

Argos - England, West Yorkshire - delivary and quality

Posted: 2012-04-05 by    miss waterhouse
Complaint Rating:  0 % with 0 votes
i recently bought two bedroom sets from argos when the delivary men arrived one off them carried the draws up but when it came to the wardrobes the other man came up and said they can not lift them as they to heavey and that hed after leave them in the garden for me to do myself
i exsplained i am on my own with a baby how can i lift them he said rudely i would av to send them back i had to get my neighbors to help.
its discusting i payed delivery for a reason also the quality of the package is rubbish i will not be buying from argos again....

Argos - Roger Black Treadmill Spares

Posted: 2012-01-23 by    Mr-Angry
Complaint Rating:  100 % with 2 votes
I would recommend not buying a Roger Black Gold Treadmill from Argos. They seem to struggle getting parts for them when they break down and then never call you back when they say they are supposed to.

They don't even stock spare parts for the old version of the Roger Black Gold Treadmills, even though they are available from another company, they don't advise their customers of this so the customer is left with a treadmill they can no longer use.

The way the treat customers after they already have their money is just appalling! I'd never buy anything...

Argos - Exchange

Posted: 2011-08-12 by    Hevella
Complaint Rating:  0 % with 0 votes
I went to Argos today to exchange a ring for a smaller size, now the ring was a gift so i did not have the receipt, they refused to swap it, however up until very recently i worked for Argos myself i left do to the unbelievable amount of sexsium there, what amazes me it that they will happily give someone a refund onto gift card with out a receipt but wont exchange the exact same ring for one that is 2 sizes smaller, i am absolutely disgusted with this and will be taking it much further, and if they manage to realise who i am they know that i'm not kidding...

Argos - England, Devon, Torquay - bath screen

Posted: 2011-05-10 by    shirley clement
Complaint Rating:  0 % with 1 votes
argos stores I have tryed to buy a Bath Screen now for 8months. it in the lastest book No 8306218. but when we order it. its out of stock. p.lease help, thanks...

Argos - England, Essex, Harlow - never got sale products in stock

Posted: 2011-04-28 by    kathleen neal
Complaint Rating:  0 % with 0 votes
it seems like argos does a lot of false advertising on there sale products, whenever the product u r after and u see it on promotion when u actually go to the store to get it they dont have it in stock and they dont get it in stock until the promo has come of!! what is the point of having the product on sale if they dont hold any in stock surely they would have loads in stock as thats why there is a sale on it to sell more of it!! this has happened on a number of occasions to me and it has really started to hack me of!!...

Argos - England, Avon, Weston-super-Mare - Refund (lack of)

Posted: 2011-03-28 by    Chris of Weston
Complaint Rating:  0 % with 0 votes
I bought a Flymo lawnmower, then on opening the box decided it was too small for my garden, so returned to the store for a refund. They examined it and told me it had been used and there was no refund. I told them It wasn't me had used it. May as well have talked to the wall. The assistant had this smug look on her face as if she was accusing me of lying. So, off to email customer services. Huh. Fat chance. Now they have my money and sold me a second hand mower that's of no use to me whatsoever. Will never but from them again. Amazon is cheaper....

Argos - Don't buy from them

Posted: 2011-03-10 by    Rick F
Complaint Rating:  0 % with 0 votes
I bought a laptop from Argos in November, it worked for two weeks then the screen broke.
Argos refused to replace it claiming it had been misused. The laptop had never even left the house and had only been used in a correct manner at all times. I had to pay £117 for a repair they carried out to the screen. I was without my laptop for six weeks when I finally received it back and powered it up the screen remained blank. They are still refusing to refund my money. I have been without my laptop for two months now.
Customer service is shocking

Argos - Treated like second class citizen

Posted: 2011-02-28 by    Makky
Complaint Rating:  0 % with 0 votes
I went to Argos to buy a bed, then went to the counter and placed my order. He was asked my name and i said justin oneill. The counter attendant smirked and asked how you would spell that. After several non-existent oneill spellings, i told him. i asked has he never heard of that spelling. It’s the biggest name in ulster. he said no. My order was not in stock and i was told they can’t sell me anything that’s not in stock.

which i believe picked another bed. I stood for a while and the guy previous that took my order whispered to another guy that then served me. I...

Argos - England, Shropshire - Faulty goods

Posted: 2011-01-22 by    Anne-Louise
Complaint Rating:  0 % with 0 votes
I bought an Acer Aspire One Notebook on 8th December 2010, at the time of purchase i was informed that it was exempt from the 30 day guarantee, but that if a fault developed I could either, have a replacement or a refund, which I thought was fine. It has since developed several faults, on 22nd of January 2011 my Husband took it back to the store I had bought it from for a refund, as I did not want a replacement in case the same faults developed on a new one. He was told in no uncertain terms that a refund would not be given nor would they replace it. They would however send it away to be fixed but...

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