Argos
reviews and complaints

Purchased from Argos 25/7/2021 Order No [protected] not functioning. Interior light working O>K> but initially temperature was freezing contents on No 1 setting, but now is now is room temperature on any setting, is Guarantee still valid.? I am a 91 yr male living alone so I do stock up with food, so it's malfunction is very inconvenient. The breakdown occurred over the Christmas holiday

My mother is 84 years old and she suffers from arthritis she’s unable to walk and has very limited movement in her arms hands or fingers, we decided that a kettle that boils one cup of water would be much more suitable for her need as she cannot lift a normal kettle up anyway my mom brought this kettle £60 so not cheap at all we took it home put some water in it for her and asked mom to press the button down to see if she could manage it no she couldn’t the button is stiff to push down anyway decided to take the kettle back yesterday talk about rude staff the manager at Argos store in the West Midlands came out and to say the least didn’t want to know I explained that my mother was 84 years old and suffers from arthritis very badly and this kettle didn’t suit her needs but because she had tried the kettle out they said they could not refund it, my partner told the manager that she would make a complaint about her and her attitude was go on then with a smile on her face, disgusting behaviour from a so called professional woman that is supposed to treat the customers with respect.

I purchased on the internet the £99 pamper day with a 55minute treatment on the 2nd of December for my wife Birthday on Saturday the 10th of December, I received a text that day saying that my order would be delivered with in 3 days, I then received a 2nd text on the Sunday the 4th saying I would receive my item with in 3 days,7 days later from purchase date I still have not received anything, I phoned on Thursday the 8th and spoke to one of your customer service agents who was very helpful and told me to wait to see if it arrived that day if it didn't phone back on the Friday and it would be escalated with with the delivery company, I phoned back and spoke to a different lady who's attitude leaves a lot to be desired, abrupt couldn't care less attitude, her answer to me was it comes from the manufactorors and is being delivered by Royal mail and they are having strike action, so she could not tell when I am likely to receive my item, I asked would it be this side of Christmas and she said I don't know with a cold careless attitude. these strikes have be going on for months so you would think that Argos would have an alternative plan for deliveries of internet sales. you were quick enough to take my money but have failed to deliver.

I placed an order for this oven on Friday 11th November and paid on my Argos card. Delivery was due on Thursday 24th November on an all-day delivery slot so I arranged time off work to accept delivery and our old cooker was disconnected the evening before in readiness. It had not arrived by 5pm on the 24th so I checked the order online only to discover that the order had been cancelled and my card refunded. I did not receive any advice of this cancellation either by email or text message. I phoned your Customer Services to find out what had happened and I was told that there were problems with supply of the product and transport had cancelled the order and should have sent me a text but they did not. The call handler I spoke to said that she would ensure that I receive a £25 gift voucher via email within 48 hours for my inconvenience. I found this inadequate compensation as I was left with no oven and had taken time off work but as nothing else was offered I accepted. It is now 5 days on and I have not received the gift voucher.

When I checked on your website after speaking to your Customer Service representative I noted that the cooker was still showing in stock and available for delivery and still is to this day.

Complaint in relation to products specifically made for Argos only, although with the benefit of branding to attract consumer. I tried to complain but merely received generic stock issue replies via e-mail. Prior to this I had received downright rude absolute Contempt from Live Chat Agent which I forwarded to Argos to investigate without feedback. Agent had actually challenged me to do anything about the poor service, said I would not hear back. True despite contacting Argos Questions for products, Argos Technical Support & Live Chats / Customer Services. Then this morning a reply saying my comment from yesterday would not be published on the site. I had gone back on to report the above through their Questions for products and that was their curt reaction without any other intervention :( I also sent the transcripts 9 -10 days ago to both Argos and an e-mail I located online for the branded partner represented by Argos but to no avail.

I bought a washing machine from argos. It came with 100,00 cash back I was told to click the icon at bottom of page which I did. I was directed to the site where I was told it was to soon had to be 2 weeks but they would set up a reminder. The reminder never arrived argos say they cant do anything complete savings.co.uk say they cant find it. This means I will lose the money or is this an argos scam order num [protected]

I bought this pushchair from the Sainsbury's Store in Cardiff in September 2021.

The Pushchairs seating area is faulty and snapped off, hence my son's feet are dangling on the pavement.

The pushchair has been faulty since April 2022.

I have hardly had any use of the buggy it at all.

The reason I haven't contacted you beforehand was because all the details of the purchase were lost with my iPhone that was stolen.

Citizens Advice have helped me to be able to contact

Customer services over the phone. They were no help and I'm not happy at all.

Your Pushchair is faulty. I am within my financial rights to be given a replay or alternative pushchair.

I am disabled and suffer with mental anxiety and this hasn't helped at all.

My son is suffering as I can't take him anywhere without a pushchair.

Do I need to escalate this to the complaints department or are you going to help.

Please reply as soon as possible to sort this dilemma out please.

Thankyou.

Miss Annelise George, 20 Meadowlark close, St Mellons, Cardiff. Cf30ab.

[protected].

My dad was brought to this wheelchair after being told he can't do a lot of movement for three months after being in hospital having clots in his lungs.

The chair is to stop his moving and stop the clots moving to his heart or even his brain.

So he loved the chair it was comfortable and smooth, that was until the front wheel come off and sent my dad flying into the street... The man with clots in his lungs that could move to his heart, may I remind you.

My dad was heartbroken it was the perfect chair so me and my neighbor who got him the chair arranged a new chair and a pickup of the old one to be told by customer service... we will take the chair and probably glue it and resell it and the on another call at another time was left on hold for 30 minutes so we had to phone from another phone while waiting to be answered on the call to be told no replacement has been booked when it had because my neighbor got the messages about it. No one cared about my dad and that has had bothered me the most, how can that be any kind of customer service...

You have a driver by the name Asif Jan who is stealing from the company he is using the fuel card to buy thing from petrol stations he fuels his own car up and friends and family and charges them half price he also steals expensive products from the company I work in the same store as himand don't want to get dragged in he has two argos cards keep this anonymous to protect my identity as I also work for the store

I would like to make a complaint regarding your delivery drivers

he has just broken the wing mirror on my car, he has taken my address and contact detailsmy car was not blocking the road or obstructing the highway, I would like my mirror fixed as now I can’t use my car, I am a disabled driver. Paul Fletcher, [protected]@yahoo.com

[protected]

On Monday 12th September 2022, at approximately 11:30 am as my colleagues were carrying out their duties at a residential building in London, your driver attended to deliver a parcel to one of the tenants within the building, as my team gave him directions to deliver the parcel he got rude, aggressive and abusive towards my staff, my staff attempted to calm the situation down and explain the rules of the complex he was delivering to, unfortunately the delivery driver was having none of the reasons provided by my staff and attacked one of my staff with his PDA, striking him on the head and then shouting he would be back with his mates, as he rode off on his moped.

Approximately 15 minutes later he had returned with a friend, both wearing their bike helmets, entered the site and started throwing parcels at my staff and threatening everyone in the vicinity. He has threatened that him and his friend will keep on returning to site until they are not satisfied with their physical and mental abuse. we have spoken to the local store managers that this driver works from whom seem to know him but we are yet to hear what has been done regarding this individuals behavior.?

Michael Orourke & Muzafer Syed sainsbury store managers

Earlier this morning I observed one of your vans parked in a dangerous position whilst the driver was doing some sort of load sifting, for several minutes.

Vehicle ref PF20HFA

I say dangerous because it was parked partly on pavement, within the marked zigzag section on the approach to a zebra pedestrian crossing, adjacent to a property aces point and very close to a convenience store. Almost parked on the crossing in fact.

I might appreciate that the driver may have thought he had no alternative, but that is really no excuse.

Unless Argos don’t mind being a headline news item one day.

I placed an order for Canon IXUS 285 20.2MP 12x Zoom Compact Digital today, 31/07/2022.

In the payment section I added 2 voucher codes from 2 love2shop gift cards valued at £50 each. I then added my visa debit account for the remainder of the payment and pressed confirm. After a couple of seconds a notice appeared stating "oops this is embarrassing" as payment could not be completed . The noticed asked me to wait a couple of seconds then try again. Which I did. After the third time all my details disappeared and I was left with the camera in my trolley. I have received no confirmation about my purchase.

When I checked my gift voucher cards the money has been removed from them.

As of yet, no money has gone from my back account.

Please can you let me know where my £100 gift money?

One of your delivery drivers registration plate EA71ORU was driving dangerously with no regard for other road users. They turned into my lane without warning, giving no space. I used my horn with out any effect and had to take evasive action. If I had not moved out of their way it would have been a crash. Please have a word with them, it's not safe the way they are driving. Thanks

I purchased this cooker on Friday the 3rd of June 2022 and it was being delivered on Tuesday 7th of June. so I took the day off work to wait in for my delivery. My cooker came and I had an electrician come the same day to disconnect my old cooker and install my new cooker but to my disappointment the cooker did not work and I had to have the new cooker disconnected and my old cooker back installed. I am very frustrated as I have now wasted my time off work and I have had to order another cooker which came today but also have to book the electrician in again to disconnect my old cooker and install the new one.

ORDER NUMBER [protected]

My details are as follows: [protected]@yahoo.co.uk

Telephone number:[protected]

Dear Sir,

I am emailing regarding one of your delivery drivers and there atrocious driving. I was coming home this afternoon and was turning right on the roundabout at Jubilee Way in Dover to go on the Deal/ Dover Road and one of your delivery drivers was in the left hand lane and as I went to go round the roundabout and indicated to turn left to come off the roundabout he came over and I had to swerve to avoid him. He was totally in the wrong lane to approach the roundabout. I feel this driver had no regard for other road users.

Yours faithfully

Norma Powell (Mrs)

I checked my Credit Report in late April 2022 and saw that Home Retail Group did a soft and hard search.

I contacted Habitat and spoke to Pam who said that it seems I have been a victim of fraud my details which I saw in a letter I received shows my name, address and sort code and account where the bank details don't belong to me.

Pam said to not worry as everything will be sorted out.

I also spoke to Janette on the I.D fraud team.

I have called Habitat and also spoken to Kim on 09/05/22 who said that a marker will be put against my name as I have been a victim of fraud.

The first payment for the loan was due on 24th May 2022 but failed of course as the bank details for payment are not mine.

I am in the process of buying a property and Barclays want me to pay for this loan which of course I should not.

i have been trying to login to my Argos card but,unfortunately i forgotten my login details.Tried resetting but keep getting locked out,firstly for 30 minutes then 4 hours.I am wanting to make a payment and can't do so.can you help please

I waited for my order for a week and I didn't have it, the driver says he came to my address twice but didn't call me because my phone number was wrong and then went back to the warehouse with my order. I tell you that the order was paid more than half and the rest of the payment I wanted to make with my Argos card, in installments every month. But I can't pay this order if it wasn't delivered to me, someone has to help me recover my Samsung Tablet. Thank you. My no. phone is [protected]

I arranged home delivery from Argos for today between 2pm 6pm is 8 pm already and I did not get anything from argos still, even email, online cuatomer service is closed from 7, 45pm and I couldnt reach anyone over there from 6.30 till they just closed the service. This is ridicoulus, i want recompensation for my wasted time, and money which I spend for this delivery which not showed