Argos review: Double silentnight easycare miracoil mattress. 1

I purchased the above mattress with my Argos card on march 31st 2023. Since November of 2023 i have had to sleep on my sofa due to the springs starting to make my sleep uncomfortable, It is feeling like the springs are starting to rip through the mattress. When i purchased the mattress i thought that i would start having proper sleep. Sadly that is so wrong. I contacted your store and spoke to one of your customer services reps, i found her at first very helpful it was her that found the day that i purchased the mattress, I was on the phone along time and i was paying for the call.. Eventually it was her that recommended that she take my phone number and get back to me as she was saying that she needed to find the actual date of the delivery of my new mattress. Sadly as of today she has never got back to me, so it has left me starting all over again.. I keep phoning and phoning and because i cannot find the receipt i keep getting disconnected. I have visited the store which has now moved from Maskew avenue in Peterborough to Sainsburys at Bretton centre also in Peterborough. I spoke to the manager there ,explained everything and his response was to give me a home delivery leaflet and told me to phone them and of he went, this i was not happy about as i had told him about the help i was getting from the rep at your call centre and that she never got back to me. So when home i decided to phone the number [protected] . And yet again i get disconnected as it was the same number that i had been phoning previously...Now i have gone to your online representatives to see if they can assist and help me...I spoke to a rep by the name of Rishabh, i explained yet again everything that i had explained to other Argos reps. This was ongoing for about 40 minutes plus, he then said go and call [protected] ,i told him that i have called that number plenty of times and told him the outcome ,which was to be disconnected.. I asked him if he could call the delivery department to find the exact date that it was when they delivered the mattress. He would not do it, again i explained to him that i would be disconnected. He showed no willingness to assist me.. He gave me the store number for Argos at Bretton and told me to call them. I then asked him for the phone number for your head office and he refused to give it to me saying he did not have, again i asked him and this time i got no response, i was still writing to him hoping to get a response when i realised that he had closed down and i had been shut out of the conversation to which i was seeking his help. I am sure that these chats can still be seen by yourselves.. I purchased the mattress with a £400 Argos gift card which i still have, surely with that amount of money on a gift card you should be able to know when it is spent, i also paid to have the mattress delivered... All i am asking for is the mattress to be replaced so i can start sleeping in my bed again and not on my sofa.. I have a lot of disabilities which effect me on a daily basis, STRESS, ANXIETY AND DEPRESSION BEING JUST A FEW. With everything that has been going on with trying to exchange my mattress my stress and anxiety has got worse... plus how my body has been effected whilst sleeping on the sofa, i am lucky if i can get 3/4 hours sleep a night.. I would be very grateful if you can please help me. Yours Kindly Paul Jex ( [protected]@gmail.com ) Telephone ; [protected] 1,Allard Close Yaxley Peterborough PE7 3DP.