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Apria HealthCare Complaints & Reviews

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Apria HealthCare - Unauthorized Payment

Posted: 2015-04-30 by    Nalo01
Complaint Rating:  0 % with 0 votes
Apria healthcare make an unauthorized payment on my card even though I specifically told them not to pull any money from my card. Prior to this I already set up an payment plan with them/I ask for a letter stating this agreement on february-april o3.15 of $50.00 and by doing so this will clear out the remaing balance. On april.16.15 agent call me to extend my payments more and specifically told them I cannot do that right now and being firm on to not pull any money out from my debit/visa account and will notify them when i can get back on the payment plan. Agent was very well set on not negotiate...

Apria HealthCare - Does not show up for service call

Posted: 2015-02-16 by    L Johnson 18064
Complaint Rating:  0 % with 0 votes
I had an appointment scheduled for 1-5pm today. This window was given to me by a human, call from Apria automation along with confirmed by automation via status check. When no one showed up, I called and held for 15 minutes. I gave up and called an hour later. I was told I wasn't scheduled until 3 days later. Which was the original day I was told. They moved up the date when I insisted they come earlier due to my mothers nurse feeling the concentrator wasn't working properly. The person at the other end could care less that we had given up an entire afternoon waiting for nothing. He wouldn't...

Apria HealthCare - Illinois, Chicago - Maintenance Service O2 Concentrator

Posted: 2015-02-09 by    Martin Wilmsen
Complaint Rating:  0 % with 0 votes
I was told in October 2014 that the equipment can not be guaranteed unless someone comes out an services the equipment. I have tried on November, December, and January. When you call for an appointment they give you a date. No one comes out or even calls. I am ready to get another company for equipment unless someone comes out.....

Apria HealthCare - Customer Service

Posted: 2014-12-29 by    SeanKelly
Complaint Rating:  100 % with 2 votes
I've been talked down to, interrupted, etc. Their customer service is so piss poor it's embarrassing. Because of the horrible customer service, we've switched my mother's services to LinCare (They are awesome - especially with what we've been through with Apria). They are making threats to make it so her insurance company will not pay for oxygen equipment if we leave them, as there are only 2 options. Option 1, sign a release for discontinuing services against doctor orders. Option 2, get a prescription from a doctor. Neither of these the case. They've picked the wrong...

Apria HealthCare - Misleading and Unapproved billing charge

Posted: 2014-12-05 by    DianneA.
Complaint Rating:  100 % with 1 votes
My mother who was hospitalized at Beth Israel in Boston for an extended period of time but was about to be released. A representative from Apria Healthcare, came to her room with a Nebulizer per her doctors’ request. She indicated that in order to release the equipment, she needed a credit card and that there would be no charges placed against the card. I expressed concern about releasing credit card information; especially to someone who was essentially a stranger entering the room. I also expressed concern several times about the card being charged regardless of her assurances. After repeated...

Apria HealthCare - Fraudulent Charges

Posted: 2014-10-15 by    BWest
Complaint Rating:  100 % with 5 votes
I was billed by Apria in January of 2014 for charges stemming from 2012. When I looked at my Explanations of Benefits, a statement on the bottom indicate that the charges given by Apria were part of a negotiated amount, and I, as the patient, was not responsible for the charges. I contacted their customer service multiple times, and was threatened each time before being able to explain what my insurance company had told me. My insurance company contacted them and conducted a three-way conference call. When told to cease and desist by my insurance company, Apria immediately backed down and stated...

Apria HealthCare - Misinformation

Posted: 2014-10-01 by    Jcare
Complaint Rating:  0 % with 0 votes
Total lack of customer service. Stated that I would not have any charges from my medical insurer. Delivered machine, 6 months later began receiving bills. They received payment from the medical insurer and then insurer collects from the patient. That is not what they stated when I asked the specific questions. Spent over two hours with customer lack of service and spoke to team lead "Heidi" who could care less and the resolution was I pay, they use my situation as training for their customer service team! Wow Had been a loyal customer for over 12 years but taking my business elsewhere....

Apria HealthCare - Billing Practices Suspect

Posted: 2014-09-11 by    jonbra
Complaint Rating:  0 % with 0 votes
We switched insurance companies and my prior insurance company leased the CPAP machine I'd had for years. When Apria first contacted me regarding new insurance, the representative would not tell me why he needed all the personal information he was requesting. I asked if there was a bill that was due and he still did not answer, so I told him I would not provide the personal information he was requesting if he could not tell me why he needed it. The next agent who called informed me why they were calling and I gave them all the information they needed. After this, I began to get bills from them....

Apria HealthCare - Ohio, Toledo - billing errors

Posted: 2014-08-19 by    frustrated and discouraged
Complaint Rating:  100 % with 2 votes
This company has been incorrectly billing me for charges that I do not owe. Apparently items were entered in the computer wrong, showing incorrect information that does. not match the eomb forms from my insurance company. Their employees will only go by what is entered into their computer and apparently can do nothing to have it corrected. Even though the error is on their end, all they do is refer you back to your insurance company...who indicate I owe Apria nothing. They have now Entered the charges with a collection agency and my insurance company is attempting to get them to correct their records,...

Apria HealthCare - Incorrect Billing

Posted: 2014-01-13 by    Carrigon Stw
Complaint Rating:  100 % with 2 votes
The plan I was on at the time of service, which was simply picking up a nebulizer and asthma medication, my plan was a dual complete that included medicaid and medicare. There were supposed to be no copays for this and I was told it was one hundred percent covered. So about a month or two later, I get this bill for a leftover amount that didn't even say what it was for. It was not listed as a copay. It looked like they simply didn't bill my insurance properly and had a leftover total that they have been trying to stick me with. So I called them right away. Apria gave me a hard time. Wouldn't...

Apria HealthCare - Poor quality of forms/unreadable

Posted: 2014-01-13 by    Jay Blackford
Complaint Rating:  100 % with 1 votes
We received a home Nocturnal Pulse Oximeter and when I opened the paper work that came with it the forms have been copied so many times you can't read it. I called the number provided but it was not in service. I found out that it was a type-O on the form and they provided a wrong phone number. After getting the correct number I tried and tried to reach a person and was NEVER successful....

Apria HealthCare - invoicing errors and harrassment

Posted: 2013-11-03 by    Gregory Layne Carter
Complaint Rating:  100 % with 3 votes
In mid-November I was contacted by Apria about what they claimed is an outstanding balance of $44.01 on my Apria Account # 0104CAR0X8. I called them back and told them I had already paid this by check directly out of my HSA and the agent said "oh, I see the payments. They weren't applied to the balance." So I told him to do so and he said that would satisfy the balance.

Less than 2 weeks later I received a notice from State Collections Service (SCSI) that I had a balance of $44.01 due against their account no. 25823058. I was of course infuriated that Apria would be...

Apria HealthCare - North Carolina, Hickory - ordering supplies

Posted: 2013-05-21 by    Pissedoffcomplete
Complaint Rating:  100 % with 1 votes
This company is the hardest company to work with. Tried to order a replacement mask part for over 5 months and have had the run around, don't call us we'll call you and no one would call back. Insisted on credit card number to order the part; even though the part was 100% covered by insurance. When order arrived it was the whole face mask and not just the replacement part. My insurance only covers the whole mask every 6 months, the replacement part one a month. They knew what they were doing was wrong they want to be able to charge me for what my insurance does not cover. Watch out for...

Apria HealthCare - California - Customer Service Sucks Time & Energy

Posted: 2013-02-22 by    ticked at apria
Complaint Rating:  100 % with 4 votes
I've taken care of my father at home for the past 7 years and have had to deal with Apria on a dozen or so occasions. Each and every encounter has stolen hours of my life that I will never get back.

Apria refuses to coordinate medical equipment deliveries with the patients or families who will be receiving them. First, they slot you into a 4 hour delivery window which they invariably fail to inform you of. It's like a secret window that only they know about. So, the first delivery attempt, you're typically not home. Then it will take another day or two to reschedule...

Apria HealthCare - Indiana - orders and billing

Posted: 2013-02-01 by    TrishaW4
Complaint Rating:  0 % with 0 votes
We found out theat my son aspirates about at year ago and at theat time was given an NG tube. This is when we first were connected withe Apria. We didn't have any problems withe Apria while we were needing NG tubes, but theen last April he ended up getting a G-tube. So we stuck withe Apria for theose supplies. It has been notheing but i headache since theen! He had his surgery 3 days before Easter. That's when thee dr faxed his information to you guys so theat it could be filled and we would receive a monthe of supplies shortly after he was discharged. But thee woman theat got thee order...

Apria HealthCare - Florida - Billing

Posted: 2012-09-18 by    marybguthrie
Complaint Rating:  92 % with 13 votes
These people are crooks. Via their website, I arranged to have $100 deducted monthly towards a bill of $314, this was on Sept. 12. On September 18, I noticed that they had made an unauthorized withdrawal of $242 from my bank account utilizing the information I had given on their website. As far as I am concerned this is theft. I am on home oxygen 24/7 due to COPD and asthma, so I need oxygen, this is not some optional therapy. Every time I arrange to have monthly payments debited, some guy calls me to get payment, behaving as though he has no idea that payment arrangements have already been made....

Apria HealthCare - Billing/Service

Posted: 2012-08-10 by    jboudrero
Complaint Rating:  100 % with 8 votes
Apria Healthcare sent me a bill for 20% BEFORE billing my insurance. When I called, they said that was my plan and I will owe that. I said my plan wasn't 80/20 but 90/10 and I had already reached my maximum out of pocket. They updated my plan to 90/10 and continue to now bill my for 10% even though they have yet to receive anything from my insurance. I have reached my maximum out of pocket and don't owe anything, and have confirmed that with them with my insurance on the phone. They continue to send me bills. Come to find out, they billed the wrong ID to my insurance. They still send me...

Apria HealthCare - Oregon, Salem - Apria = Poor Business Practice

Posted: 2012-06-29 by    millskills
Complaint Rating:  0 % with 0 votes
Apria sent me a bill for a product when my medical coverage for that product expired. They did not give me any warning that I was going to be responsible for paying for it, they just sent me a bill. I wasn't even using the product anymore, but was waiting for someone to call me about picking it up when the coverage ended. I called just about everyone in the company and the buck kept getting passed until I ended up having a long argument with the local manager about it. She could see that I was not given a head's up, but would not budge on whose responsibility it was. So ridiculous. I told...

Apria HealthCare - Colorado, Centennial - what i seen working for apria

Posted: 2012-06-25 by    past emp
Complaint Rating:  83 % with 12 votes
to whom it may concern, stay away from this company! i worked for apria for 3months and in that time i saw this company not care about its patients at all! they had me delivery old and dirty equipment to patients, dirty beds, equipment that was sitting on the dirty side of the warehouse, not tested to make sure it even worked!! they were billing for equipment that the patient didnt even have.here is what my mgr told me one day( had an order to delivery to do a new 0/2 set up with a concentrator a home fill unit for portablely and a m-tank for back-up, when i got to the home the patient was 8 years...

Apria HealthCare - Pennsylvania, Pittsburgh - Refused to supply equipment....and lied about it

Posted: 2012-05-25 by    Tortured by Apria
Complaint Rating:  86 % with 7 votes
Two years ago, I broke my foot. Apria delivered some equipment, which was damaged. I called to get a replacement, and two years later am STILL waiting for a return call. Recently my CPAP machine broke. I called (twice) and never got a call back. I drove to the office, where they refused to provide me with a new machine, telling me my insurance company has 48 hours to decide whether or not to allow me to continue to breathe at night. I specifically requested a loaner, and was denied.

My insurance company states that Apria told them that they had offered a loaner, and I had refused....

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