Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  

Ancestry.com Complaints & Reviews

Sort by: Date | Popularity

Ancestry.com - Ancestry website

Posted: 2015-08-28 by    Olwyn
Complaint Rating:  0 % with 0 votes
This company is a total rip off. I took out what I thought to be a one month subscription in March 2015. It has came to light that they have continued to take money from my credit card every month for the past five months. I had been unaware of this and was shocked to see they had been doing this I rang the company and demanded my money back as they could check out that I had not used their service any time since the March. They have ref}used to refund me except for the last payment that came out as {a good will gesture}!!! I think that the advertising is totally misleading and I made the stupid...

Ancestry.com - poor product service received

Posted: 2015-07-30 by    Keith Douthett
Complaint Rating:  0 % with 0 votes
Hi everyone. I have been writing a family history of our family, going back to England in the 1700s, but got stuck at that point.I purchsed the then latest version of Family Tree Maker, (At the time FTM 2012 Deluxe). The program recommended the use of Ancestry.com for research, so I joined up and paid a subscription. I suspect one of these companies owns the other.
I have foundAncestry.com useless for my purposes so far. They are very efficient at billing, (The money goes out on the day but no receipt is issued), but when I log in to search for information and look like getting somewhere,...

Ancestry.com - Will not send an invoice or receipt

Posted: 2015-05-06 by    Smoseley
Complaint Rating:  0 % with 0 votes
I have had a membership for a long time and have used it regularly for my work. I used to be able to email customer support if I had any problems and they would get back to me in a day or two with the answer. I need a copy of my monthly invoice so that I can turn it in to the company I work for as an expense. Customer Support had to email instructions on how to do that because unlike most sites, they don't email you a receipt. It was a little complicated but I got used to doing it every month. Recently they have made changes to their site trying to push more sales of software. In doing so,...

Ancestry.com - Charging credit card after cancellation

Posted: 2014-12-07 by    Cat gray
Complaint Rating:  0 % with 0 votes
Found they have been charging my credit card for a year after cancellation. My fault as the card that was used originally is one that I don't use regularly. When I caught their error I of course called them but was on hold, like other complainants for an hour. Got a snippy representative asking for my cancellation reference number. When I said I didn't have it in front of me, she told me she couldn't help me, other than cancel now. When I said of course cancel AGAIN she asked if I wanted my reference number????? This site is a scam!!! Don't use it. I will go through my credit...

Ancestry.com - Unapproved charge

Posted: 2014-06-04 by    Philinny
Complaint Rating:  0 % with 0 votes
Over two years ago, I used ancestry.com to put together a family tree for my mother's side. I used the free trial, then paid for an additional month. I then cancelled, and never saw another charge. Out of the blue today, I had a $106 charge in my account! I called the company, and sat on hold for 30 minutes with no answer. I gave it a while and tried again, another 30 minutes later, and still NO answer!!! I will try once more, and then I will make a formal dispute with my bank.

How unfortunate....

Ancestry.com - Cyber-harassment by another user

Posted: 2014-03-11 by    shaba123
Complaint Rating:  100 % with 2 votes
I have an ongoing problem with Ancestry.com. I am a member of Ancestry.com, and I pay my
subscription fees for their genealogy service on a monthly basis. There is an unfortunate situation that has arisen concerning another individual who also belongs to this online
community. It is important to note that this person is a complete stranger to me.
My problem is that this user continually publishes content that reveals mypersonal identifiable information, without my permission. If that isn’t alarming enough, the posts often include defamatory and offensive statements about...

Ancestry.com - Everything they offer you can find elsewhere, for free or much cheaper

Posted: 2013-01-28 by    Kuriere
Complaint Rating:  75 % with 4 votes
Total rip-off. Everything they offer you can find elsewhere, for free or much cheaper. Customer service? Don't even bother. Doesn't exist. Don't waste your money....

Ancestry.com - Ya, its great for the free storage, but beyond that the site is very useless

Posted: 2013-01-10 by    Spitten
Complaint Rating:  100 % with 1 votes
Ya, its great for the free storage, but beyond that the site is very useless. My mom tried to gift me a membership, and we sure learned quick this site is TERRIBLE. Customer service was either 15-30 min of holding, or they told you to call back the next day, and they did not fix the problems at all. It won't let my mom just purchase the account under mine because my name isn't on the credit card. The only reason I would suggest anyone to use this site is if they want to store and organize their ancestry work. Otherwise, the thing is useless and doesn't care at all about their customers....

Ancestry.com - Scam on renewal

Posted: 2012-09-13 by    Family Guy 44
Complaint Rating:  100 % with 1 votes
I received a renewal notice today by email. I looked for 20 minutes on the website under my account what I would be charged on renewal. There was no information found on what the renewal would be. So I call and customer service said they explained to me that they don't show the renewal price on the website and that is on purpose. So I asked what is going to be my renewal price. (knowing I signed up for a special program and wanted it to be confirmed the price I has signed up for) ANCESTRY.COM CAN NOT TELL ME WHAT MY RENEWAL IS GOING TO BE!!! The representative said they could charge me anything...

Ancestry.com - Ohio - multiple charges

Posted: 2012-08-01 by    skaiser
Complaint Rating:  0 % with 0 votes
ancestry.com charged me $29.95 / month for more than a year and I didn't even use the service. I signed up for a trial membership for 30 days...this is a disgrace. How are they allowed to operate by law? This website is a total scam. I will report them on every site I can find!!...

Ancestry.com - expensive trail

Posted: 2012-04-24 by    Linniex
Complaint Rating:  100 % with 3 votes
I didnt read the fine print. Please, read the fine print. I just got charged $80 for a $12.95/mo trial deal - they charge you all at once. You can't get a refund because they say you need to cancel within 7 days - which is one week into the 2 week 'free' trial. Yeah, they saw me coming. Important: YOU MUST CALL TO CANCEL, otherwise they will still bill you later too. I thought i had cancelled but called to confirm, and sure enough had not.

The company made no effort to 'remind' me to cancel my subscription, which leads me to belive they are hoping you forget....

Ancestry.com - scam

Posted: 2011-06-28 by    Lucy Bridges
Complaint Rating:  67 % with 3 votes
Ancestry.com has set out to scam the consumer. They offer you two weeks free. But, you must first give them your credit card and buy one month before you can try them out. When you find that they offer you nothing for your money. they will not refund you you the first month that you have paid for. Your two weeks free IS NOT FREE. After you have quit them they sell your information to all of the sex and smut scams that you can never seem to get rid of. Since I had quit Ancestry.com I have received over 500 porn and sex advertisement. I HATE THIS. Please will someone put a stop to Ancestry.com bad...

Ancestry.com - I did not request their services yet they charged me

Posted: 2011-04-17 by    Amy Bhat
Complaint Rating:  60 % with 5 votes
Ancestry.com charged my credit card number for a service that I did not request or even received. I have never heard of Ancestry.com (MFI Family Ancestry) until the charge showed up on my bank account. Now I have seen many complaints about them. They took $ 109.00 from me. I want to know who and how they got my banking info?

I did do some searching and found multiple reports of credit card fraud involving Ancestry.com (MFI Family Ancestry). How are these people allowed to remain in business?...

Ancestry.com - Illinois - very poor customer service

Posted: 2011-04-11 by    yikesmcgraw
Complaint Rating:  60 % with 5 votes
'DNA provides deep ancestry and often relationship with others. It will not tell you who your father is" says ancestry.com:::...DUH...
I think ill go with a LESS INSENSITIVE company that answers your questions correctly and doesn't respond as if you are an idiot. I ASKED WHAT WILL IT TELL ME NOT WHAT IT WILL NOT TELL ME ..this is what I wrote back to the jerks at Ancestry.com. I wrote to this company to get an idea what a DNA test will tell me with no mothers or fathers DNA present . As bad as it is that I do not know who my father is for them to incorrectly answer my original question...

Ancestry.com - deleting account

Posted: 2011-02-06 by    online_alias
Complaint Rating:  100 % with 16 votes
Ancestry.com refuses to remove my account and personal information from their website (after a relative kindly created the account for me). After requesting that they delete my account, here is the response:

"... as the Registered Guest accounts are designed to give unlimited access to our free services, there is not an established method to cancel these accounts. When you have concluded using your Registered Guest account, simply discontinue your use. You will never be charged. We hope that you enjoy your Registered Guest account with Ancestry.com. Other types of participation on...

Ancestry.com - the truth about ancestry.com

Posted: 2011-02-04 by    chocolateluva
Complaint Rating:  20 % with 5 votes
the truth is that they make you think that your related to the person that you see on the other screen. but, really, your not....

Ancestry.com - Ancestry.com has fabulous data, but the web interface is terrible and the customer service is non-existent

Posted: 2011-01-26 by    Sootane
Complaint Rating:  100 % with 1 votes
Ancestry.com has fabulous data, but the web interface is terrible and the customer service is non-existent. Firefox is totally incompatible, despite their claims to the contrary, and no one ever answers an email, ever. Their customer service hours are geared towards people on the east coast, and even they had better not have a day job if they want any technical support. It is impossible to get through on a Saturday, so forget that. I hear lots of rumors that it is impossible to cancel, too, and that better not be true, because that is just what I am about to do....

Ancestry.com - New Jersey - scam - both charges and info

Posted: 2011-01-23 by    cecilemarie
Complaint Rating:  100 % with 4 votes
I signed up for their service at $16.95 and was billed $155.00. I thought it was $16.95 total and only found out when the charge hit my account they bill for one year and it is non refundable. What make this worse is you cannot cancel the subsricption. How can a company bill you for an entire year but list the price as monthly? The data on their site is miniscule as far as my family tree is concerned and yet, our family history is documented. I was under the impression they had uploaded census and other public information. Nothing there at all. So, why would I pay them over $150 per year to post...

Ancestry.com - Texas - Information

Posted:    cgs
Complaint Rating:  100 % with 5 votes
Ancestry.com I just about quit looking at the website...the only info they have on my family appears to be what I have given them..and then these assholes want to charge me for it!! Today I got a hint notification on myself...like they know more than I do ......

Ancestry.com - overcharge

Posted:    jerome f. huber
Complaint Rating:  100 % with 2 votes
signed up for $19.95 one year deal and was billed on credit card for $29.94. please cancel and credit my credit card immediately. thank you...

Share with Others

Contact Us


Avoid 12 Scams of Christmas
Avoid 12 Scams of Christmas
more videos More Videos
RSS Feed