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Ancestry.com Complaints & Reviews

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Ancestry.com - Unapproved charge

Posted: 2014-06-04 by    Philinny
Complaint Rating:  0 % with 0 votes
Over two years ago, I used ancestry.com to put together a family tree for my mother's side. I used the free trial, then paid for an additional month. I then cancelled, and never saw another charge. Out of the blue today, I had a $106 charge in my account! I called the company, and sat on hold for 30 minutes with no answer. I gave it a while and tried again, another 30 minutes later, and still NO answer!!! I will try once more, and then I will make a formal dispute with my bank.

How unfortunate....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Ancestry.com - Cyber-harassment by another user

Posted: 2014-03-11 by    shaba123
Complaint Rating:  100 % with 2 votes
I have an ongoing problem with Ancestry.com. I am a member of Ancestry.com, and I pay my
subscription fees for their genealogy service on a monthly basis. There is an unfortunate situation that has arisen concerning another individual who also belongs to this online
community. It is important to note that this person is a complete stranger to me.
My problem is that this user continually publishes content that reveals mypersonal identifiable information, without my permission. If that isn’t alarming enough, the posts often include defamatory and offensive statements about...
Complaint comments Comments Complaint country United States Complaint category Family & Relationships

Ancestry.com - Everything they offer you can find elsewhere, for free or much cheaper

Posted: 2013-01-28 by    Kuriere
Complaint Rating:  75 % with 4 votes
Total rip-off. Everything they offer you can find elsewhere, for free or much cheaper. Customer service? Don't even bother. Doesn't exist. Don't waste your money....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Ancestry.com - Ya, its great for the free storage, but beyond that the site is very useless

Posted: 2013-01-10 by    Spitten
Complaint Rating:  100 % with 1 votes
Ya, its great for the free storage, but beyond that the site is very useless. My mom tried to gift me a membership, and we sure learned quick this site is TERRIBLE. Customer service was either 15-30 min of holding, or they told you to call back the next day, and they did not fix the problems at all. It won't let my mom just purchase the account under mine because my name isn't on the credit card. The only reason I would suggest anyone to use this site is if they want to store and organize their ancestry work. Otherwise, the thing is useless and doesn't care at all about their customers....
Complaint comments Comments Complaint country United States Complaint category Internet Services

Ancestry.com - Scam on renewal

Posted: 2012-09-13 by    Family Guy 44
Complaint Rating:  100 % with 1 votes
I received a renewal notice today by email. I looked for 20 minutes on the website under my account what I would be charged on renewal. There was no information found on what the renewal would be. So I call and customer service said they explained to me that they don't show the renewal price on the website and that is on purpose. So I asked what is going to be my renewal price. (knowing I signed up for a special program and wanted it to be confirmed the price I has signed up for) ANCESTRY.COM CAN NOT TELL ME WHAT MY RENEWAL IS GOING TO BE!!! The representative said they could charge me anything...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Ancestry.com - Ohio - multiple charges

Posted: 2012-08-01 by    skaiser
Complaint Rating:  0 % with 0 votes
ancestry.com charged me $29.95 / month for more than a year and I didn't even use the service. I signed up for a trial membership for 30 days...this is a disgrace. How are they allowed to operate by law? This website is a total scam. I will report them on every site I can find!!...
Complaint comments Comments Complaint country United States, Ohio Complaint category Online Scams

Ancestry.com - expensive trail

Posted: 2012-04-24 by    Linniex
Complaint Rating:  100 % with 3 votes
I didnt read the fine print. Please, read the fine print. I just got charged $80 for a $12.95/mo trial deal - they charge you all at once. You can't get a refund because they say you need to cancel within 7 days - which is one week into the 2 week 'free' trial. Yeah, they saw me coming. Important: YOU MUST CALL TO CANCEL, otherwise they will still bill you later too. I thought i had cancelled but called to confirm, and sure enough had not.

The company made no effort to 'remind' me to cancel my subscription, which leads me to belive they are hoping you forget....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Ancestry.com - scam

Posted: 2011-06-28 by    Lucy Bridges
Complaint Rating:  67 % with 3 votes
Ancestry.com has set out to scam the consumer. They offer you two weeks free. But, you must first give them your credit card and buy one month before you can try them out. When you find that they offer you nothing for your money. they will not refund you you the first month that you have paid for. Your two weeks free IS NOT FREE. After you have quit them they sell your information to all of the sex and smut scams that you can never seem to get rid of. Since I had quit Ancestry.com I have received over 500 porn and sex advertisement. I HATE THIS. Please will someone put a stop to Ancestry.com bad...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Ancestry.com - I did not request their services yet they charged me

Posted: 2011-04-17 by    Amy Bhat
Complaint Rating:  75 % with 4 votes
Ancestry.com charged my credit card number for a service that I did not request or even received. I have never heard of Ancestry.com (MFI Family Ancestry) until the charge showed up on my bank account. Now I have seen many complaints about them. They took $ 109.00 from me. I want to know who and how they got my banking info?

I did do some searching and found multiple reports of credit card fraud involving Ancestry.com (MFI Family Ancestry). How are these people allowed to remain in business?...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Ancestry.com - Illinois - very poor customer service

Posted: 2011-04-11 by    yikesmcgraw
Complaint Rating:  60 % with 5 votes
'DNA provides deep ancestry and often relationship with others. It will not tell you who your father is" says ancestry.com:::...DUH...
I think ill go with a LESS INSENSITIVE company that answers your questions correctly and doesn't respond as if you are an idiot. I ASKED WHAT WILL IT TELL ME NOT WHAT IT WILL NOT TELL ME ..this is what I wrote back to the jerks at Ancestry.com. I wrote to this company to get an idea what a DNA test will tell me with no mothers or fathers DNA present . As bad as it is that I do not know who my father is for them to incorrectly answer my original...
Complaint comments Comments Complaint country United States, Illinois Complaint category Bad Business Partners

Ancestry.com - deleting account

Posted: 2011-02-06 by    online_alias
Complaint Rating:  100 % with 14 votes
Ancestry.com refuses to remove my account and personal information from their website (after a relative kindly created the account for me). After requesting that they delete my account, here is the response:

"... as the Registered Guest accounts are designed to give unlimited access to our free services, there is not an established method to cancel these accounts. When you have concluded using your Registered Guest account, simply discontinue your use. You will never be charged. We hope that you enjoy your Registered Guest account with Ancestry.com. Other types of participation...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Ancestry.com - the truth about ancestry.com

Posted: 2011-02-04 by    chocolateluva
Complaint Rating:  20 % with 5 votes
the truth is that they make you think that your related to the person that you see on the other screen. but, really, your not....
Complaint comments Comments Complaint country United States Complaint category Other

Ancestry.com - Ancestry.com has fabulous data, but the web interface is terrible and the customer service is non-existent

Posted: 2011-01-26 by    Sootane
Complaint Rating:  0 % with 0 votes
Ancestry.com has fabulous data, but the web interface is terrible and the customer service is non-existent. Firefox is totally incompatible, despite their claims to the contrary, and no one ever answers an email, ever. Their customer service hours are geared towards people on the east coast, and even they had better not have a day job if they want any technical support. It is impossible to get through on a Saturday, so forget that. I hear lots of rumors that it is impossible to cancel, too, and that better not be true, because that is just what I am about to do....
Complaint comments Comments Complaint country United States Complaint category Internet Services

Ancestry.com - New Jersey - scam - both charges and info

Posted: 2011-01-23 by    cecilemarie
Complaint Rating:  100 % with 4 votes
I signed up for their service at $16.95 and was billed $155.00. I thought it was $16.95 total and only found out when the charge hit my account they bill for one year and it is non refundable. What make this worse is you cannot cancel the subsricption. How can a company bill you for an entire year but list the price as monthly? The data on their site is miniscule as far as my family tree is concerned and yet, our family history is documented. I was under the impression they had uploaded census and other public information. Nothing there at all. So, why would I pay them over $150 per year to post...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Internet Services

Ancestry.com - Texas - Information

Posted:    cgs
Complaint Rating:  100 % with 5 votes
Ancestry.com I just about quit looking at the website...the only info they have on my family appears to be what I have given them..and then these assholes want to charge me for it!! Today I got a hint notification on myself...like they know more than I do ......
Complaint comments Comments Complaint country United States, Texas Complaint category Family & Relationships

Ancestry.com - overcharge

Posted:    jerome f. huber
Complaint Rating:  100 % with 2 votes
signed up for $19.95 one year deal and was billed on credit card for $29.94. please cancel and credit my credit card immediately. thank you...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Ancestry.com - Utah - Billing

Posted:    Robert Charles Blanchard
Complaint Rating:  100 % with 9 votes
Good luck trying to get them to stop billing you. You have to call 1-800 and plead your case to a customer service rep. If you are lucky they will stop charging your credit card or billing you. The call has to be made at a certain time of day, day of the week, and a certain number of days before expiration of current billing period. The service itself is pretty good. It's just such a pain to cancel, worse than AOL, that I would not consider re-subscribing and cannot recommend the service. You should be able to cancel from the Web site....
Complaint comments Comments Complaint country United States, Utah Complaint category Credit Cards

Ancestry.com - Impossible cancellation of a registered guest

Posted:    Radick
Complaint Rating:  78 % with 9 votes
After several failed attempts to unsubscribe from all of Amncestry.com newsletters and emails, I complained to the Custeomer Service, asking them for help and asking contextually to cancel my account from all of their databases.

They answered me telling me that:

1) that I was placed in their "Do Not Contact List", which should mean that I shouldn't receive any new email from them

2) Surprisingly, they told me that for "Registered Guest accounts (...) there is not an established method to cancel these accounts. When you have concluded...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Ancestry.com - Recurring charges not clearly marked

Posted:    JacC12
Complaint Rating:  100 % with 1 votes
After finding that when I signed up for a month of service, that the service continued to be billed monthly, I called and asked if the website clearly marks it as a recurring charge. I was told that there is an asterisk and you have to follow it to the bottom of the page to find out that information. We consumers need to let companies know that it is not acceptable to hide details from us! Recurring charges should be CLEARLY MARKED. Time flies during the holidays and I had not checked my credit card statements so I had not seen the recurring bill. They refunded me only the last month. Because I...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Ancestry.com - unauthorized charges

Posted:    wxyz
Complaint Rating:  100 % with 2 votes
These people continuous charge your credit card without authorization after you join. I strongly suggest you do not join this site. It is not worth it. If anyone else used you credit card without your consent it would be FRAUD. They should be stopped!!!...
Complaint comments Comments Complaint country United States Complaint category Family & Relationships

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