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Amerigas Complaints & Reviews

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Amerigas - Over pricing / price gouging

Posted: 2014-08-14 by    Boom jawdak
Complaint Rating:  0 % with 0 votes
DO NOT USE AMERIGAS! They over charge an average of a dollar to a dollar fifty per gallon above other dealers in the area. We were stuck using them because they bought out our previous propane outfit and jacked prices. Took us quite a while to find a tank we could purchase so we could dump Amerigas. Finally found a tank and we had another local propane dealer empty Amerigas's tank into our new one, move the old tank to the side, and hook up our new tank which we own. Amerigas did not pick up their tank for almost two months then sent me a bill for $70 pick up fee, $9.59 hazmat fee, $7.79 fuel...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Amerigas - Price Gouging

Posted: 2014-01-02 by    Larry Brinegar
Complaint Rating:  100 % with 6 votes
propane tank filled 12/19/2013 amerigas owns tank! $4.48 per gallon Price Gouging!!! Have friends with lease tanks. $2.89--
$2.99--$3.29 called amerigas they didn't seem to care, called national headquarters, recieved call from manager in my area,
she says price do to propane shortage in America. ask her why other gas cosmpanys sell same product @ $1.00 to $1.49 LESS
PER GALLON NO RESPONSE!!! once i recieved bill now charge is $3.529 per gallon!!! she did reduce price by 50cents per gallon, BIG DEAL gas is still $1.00 more per gallon, once tank is empty, no more gas from...
Complaint comments Comments Complaint country United States Complaint category Other

Amerigas - Illinois - Betrayal

Posted: 2013-09-06 by    formeremployeeAmeriGas
Complaint Rating:  0 % with 0 votes
I am searching for other former employees that have been betrayed by AmeriGas and their so called letter of why an employee left. I filled it out and everything I said in it got back to my former boss and everyone I worked with there. So much for their "confidentiality". Please email me and let me know if you have had similar incidents....
Complaint comments Comments Complaint country United States, Illinois Complaint category Other

Amerigas - Virginia, Norfolk - Unprofessionalism

Posted: 2013-02-13 by    BB1968
Complaint Rating:  0 % with 1 votes
I have applied for and been chosen as "one of three" candidates for a position within the company. That was over a month ago and when I try to call the manager, all I get is voice mail. According to the Norfolk office as of two weeks ago, the position still had not been filled. I expected more professionalism from a nationally known organization such as this one. I've tried to call the district manager many times. If I am not awarded the position, the professional thing to do is to notify me in writing. Meanwhile, I wait with expectation. This ethic is very unbecoming of a corporation....
Complaint comments Comments Complaint country United States, Virginia, Norfolk Complaint category Employment, Staffing, Recruiting Agencies

Amerigas - New York, Wilton - Worst Company I have ever worked for.....

Posted: 2013-01-06 by    gasgirl2012
Complaint Rating:  100 % with 3 votes
This is the worst company I have worked for in my whole life. We have gone through so many Managers in the past 10 yrs. it's not funny. Still to this day, it's out of control, even for an experienced Manager. The CRR's are on a new computer system & they have no idea what they're doing. They may sound convincing to let you know but not. They talk about your business as soon as they get off the phone with you. Too busy with the drama in the office & not doing their work. That's why nothing gets done. CRR's are telling the Manager how to run the office. Since when do...
Complaint comments Comments Complaint country United States, New York, Wilton Complaint category Employees

Amerigas - New Hampshire, Laconia lakes region - Non code installation

Posted: 2012-09-22 by    Robert Bonsignore
Complaint Rating:  0 % with 0 votes
It has taken Amerigas 2 years to install my new propane system. They sent unlicensed workers who did not install up to code. The local building inspector was so horrified at the work, he called in the state inspector. The Amerigas manager advised the inspectors it was not Amerigas's obligation to insure compliance with the codes. The state licensing inspector questioned the managers competency right in front of me. He promised to have it fixed, which he did not follow through on. It is also worth noting I was billed for the unlicensed workers time in going back and forth to get parts, installing...
Complaint comments Comments Complaint country United States, New Hampshire, Laconia lakes region Complaint category Products & Services

Amerigas - Nevada, Winnemucca - tired of being lied to

Posted: 2012-08-08 by    disappointed customer2
Complaint Rating:  50 % with 2 votes
I have been a loyal customer for 14 years and my husband at least 5 before that. We have dealt with constant delivery driver problems, being lied to about drivers trying to deliver when NOone has come to our residence....
Complaint comments Comments Complaint country United States, Nevada, Winnemucca Complaint category Products & Services

Amerigas - North Carolina, Kinston - Propane Gas Crooks

Posted: 2012-03-07 by    Joe15839
Complaint Rating:  100 % with 2 votes
Beware of AMERIGAS! They will rip you off. Early winter they filled my tank and charged me $5.03 per gallon. I complained and they dropped to $2.60 per gallon. They Just did a refill which I did not ask for and charged $5.23 PER GALLON. I called two other companies and the price was $2.44. I told them to come get the tank and cut me a check for the gas and they will not even come and get the tank. WATCH OUT FOR YOUR POCKET BOOKS! AMERIGAS is out to rob you! They will not answer the phone and they have the door locked at the office! Wow they really value their customers in Kinston North Carolina....
Complaint comments Comments Complaint country United States, North Carolina, Kinston Complaint category Utility Services

Amerigas - This branch needs to be closed because it is terrible

Posted: 2012-01-14 by    Algeno
Complaint Rating:  0 % with 0 votes
I had a cash only account with this company so gas was paid for before it was placed in tank but we were charged for gas again because money was accounted to wrong account then after several calls we were still charged a late fee then to top it all off we had the bank to give us a copy of cleared check with their stamp and now the office can not find letter we left with them to clear account.. One lady admits that we did give them letter but now we must fax another copy before account is cleared because no one can find letter. It is sad that we must provide so much extra information when they see...
Complaint comments Comments Complaint country United States Complaint category Gas Stations

Amerigas - Virginia, Lynchburg - Leak Check Charge

Posted: 2011-12-31 by    cjpe
Complaint Rating:  100 % with 1 votes
Our gas tank, which we use for our fireplace went empty while we were using it. Flames went out. Pilot went out. Empty gas tank. Meter on the gas tank reads empty. Pretty straight forward - we ran out of gas. Right? No...Amerigas wants to charge me a "$97 gas system leak check" before they will fill the tank again.!! We were NOT allowed to decline the service either. Of course, there were no leaks. Now, I'm a reasonably easy going guy and a small business owner as well. If we had turned off the gas (still working) in the spring and tried to restart it in the fall and it wouldn't...
Complaint comments Comments Complaint country United States, Virginia, Lynchburg Complaint category Utility Services

Amerigas - Their website doesn't work

Posted: 2011-12-16 by    Tirdaineare
Complaint Rating:  0 % with 0 votes
I have been a long time customer, and have payed my bills on line.

Amerigas has been installing a "new computer system" for over a year and still does not have it close to running. Last year they could not find my account because they changed all the accounts numbers on line and asked me to fine an old bill so they could 'help me find my account'. A year later They still do not know where I live, because their computer system gave everyone two account numbers and the people on line do not know which to use.

Amerigas needs to fix this fast and hire...
Complaint comments Comments Complaint country United States Complaint category Utility Services

Amerigas - They are messing with my bill

Posted: 2011-12-14 by    Catherine Cook
Complaint Rating:  100 % with 1 votes
I am on the budget and have been battling over my bill since July. I keep getting past due notices in the mail but when I call, they tell my I am current and have a credit. I got a bill for $193.00 dated 11/30/2011. My credit was $158.39.

I then got a bill dated 12/08/2011 thatr says I AM PAST DUE $112.00!!! How can that be? I have spent numerous hours on the phone on hold and then numerous hours trying to figure this out. I have been on hold for over an hour now and STILL NO SERVICE REP!!! If I could change gas companies, you bet I would!! I have been a customer for quite a few years...
Complaint comments Comments Complaint country United States Complaint category Utility Services

Amerigas - This is not the kind of company I want to do business with

Posted: 2011-12-10 by    Oproone
Complaint Rating:  100 % with 2 votes
I would give Amerigas zero stars if I could. This company is a Rip-off. I paid $3.50 a gal. in the summer when other propane companys were charging $1.87 a gal. They also hit you with 3 other charges each month. $8.00 here 6.75 there and 7.50 there. When you cancel your service they want to charge you $60.00 to come pick up there tank and $75.00 to empty it. Stay FAR away for this outfit. Amerigas just had a 11 Million judgment against them for shorting propane tanks that you buy at your local gas stations.This is NOT the kind of company I want to do business with...‎...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Amerigas - Short amount of gas in refill exchange

Posted: 2011-11-24 by    Teraine
Complaint Rating:  0 % with 0 votes
On this date I took a propane tank to a local filling station to get refilled. When I asked why the exchange tank only lasted one month, Iwas told the tank only took 3 gallon this time and had 2 gallons left. I was told the Amerigas company uder filled the tank which was an exchangeat the time...Call me a skeptic but this is unfair to the public to think anew exchange tank is automatically full......
Complaint comments Comments Complaint country United States Complaint category Gas Stations

Amerigas - Ohio, Canal Winchester - OVERBILLING

Posted: 2011-10-26 by    TROY DENNISON
Complaint Rating:  0 % with 0 votes
amerigas charged us for some other persons tank fill up, then they raised our monthly payment from 150$ to 300$ a month based on usage. we told them they billed us twice on the same day and they said they had no record of that even though it was right on the bill that they sent us. So then they asked us to fax them the bill and we waited a week for them to contact us and they never did. finally we called them and the bill was not on file anywhere and they couldn't find any new information sent to them- GUESS WHY- no one had checked the fax machine in one week. Might be the most incompetent...
Complaint comments Comments Complaint country United States, Ohio, Canal Winchester Complaint category Bad Business Partners

Amerigas - I feel that they charge whatever price they want

Posted: 2011-10-20 by    Resister
Complaint Rating:  0 % with 0 votes
Purchased gas on 12/09/09 it was 287.44 purchased again on 1/06/10 it was 352.94 purchased again on 2/17/10 it was 245.00 I feel that they charge whatever they want It depends on whoever answers the phone when you call....
Complaint comments Comments Complaint country United States Complaint category Utility Services

Amerigas - New Jersey - Poor Billing Practices

Posted: 2011-09-16 by    LANJersey
Complaint Rating:  0 % with 0 votes
This is the second time I've had a problem being OVER charged on a bill. I recently signed a AmeriLOCK agreement for 3.19/gal. My check for the annual program fee didn't get cashed so I called my local Amerigas office rep to find out why as i'm going to need to order gas soon. The rep, Denise, tells me she has my check in front of her and no worries the paperwork is in and will be processed. OK, great. I place a delivery order within a week or so. Then I get the bill. My bill seems higher than it should be, and oddly, the per gallon price isn't listed anywhere on my bill which...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Products & Services

Amerigas - New York, Wyandanch - Gas delivery

Posted: 2011-09-02 by    My Mia
Complaint Rating:  0 % with 0 votes
Always run out of gas even though im on an automatic delivery. The company does not answer their phone and when they do and you schedule a delivery they never show up. I have been a customer for over 27 years tired of the horible service, im moving on!...
Complaint comments Comments Complaint country United States, New York, Wyandanch Complaint category Gas Stations

Amerigas - Michigan, Mason - illegal tapping off tank

Posted: 2011-07-24 by    n.marie
Complaint Rating:  0 % with 0 votes
amerigas propane tapped off my propane tank. i told them i am elderly, diabetic, taking care of teenage daughter. this happened two weeks ago, they refuse to uncapp the tank, even though all the propane is paid for in full. the men were rude, disrepectful, refused to address my complaints, spent more time looking at the inside of my home. this is another scam against the elderly, as if we don't suffer enough! Amerigas is horrible, they need to go out of business!...
Complaint comments Comments Complaint country United States, Michigan, Mason Complaint category Collections Agencies

Amerigas - California, Gualala - Non existant Customer Support

Posted: 2011-07-15 by    mendomermaid
Complaint Rating:  0 % with 0 votes
Dear Amerigas,

You really need to manage your Gualala CA office better. The manager, Joe, needs to be on top of problems and not feign ignorance or try to blame the customer when problems happen. I have been an Amerigas customer at the above address for 12 years. In the past 12 months, I have 'fallen between the cracks' on 3 occasions.

Problem:

Third time in one year they have left my vacation rental without propane. I have refunded 1425.00 to my customers because of Amerigas. Yep, $1425.00 lost revenue nights, refunded nights, extra cleaning...
Complaint comments Comments Complaint country United States, California, Gualala Complaint category Utility Services

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