AmeriGas Propane review: Customer service and delivery

Good morning,

I would like to speak to someone who can actually assist me with my account. I have been trying to get service for my house since 11/21/23. I have been transferred, account has been closed no one can give me any correct information. I have been scheduled for service twice and only once has the technician come out. I had an appointment schedule back in December I received no call no email from Amerigas informing me that the technician was unable to fix my tank due to the part no coming in. My appt was never rescheduled no calls no emails nothing. I receive a letter in Feb showing no balance duh no balance owed. I received a voucher for energy assistance of 400. I called Amerigas numerous times this morning I spoke to 2 representatives who hung up on me . I then spoke to another representative who told me she was unable to assist with my account because it was showing my account was still closed. But I did call on Tuesday 2/20/24 and had my account reopened. The representative gave me a number to call to speak to sales at [protected]. The sales representative told me my account was active and provided me with my account number. She than transferred me to another representative who couldn’t assist me either. I have went all winter without service and every representative just apologizes but it seems like this issue is not being resolved or even taken seriously.

I am frustrated with this company and this has been a very bad experience.