Budget Rent A Car review: Car rental at clt airport

On 8-25-23 arrived to CLT airport. The rep was nice and helpful. The car was located in space H4. When I got to the space, there was no car. There was a rep located just a few steps away. I asked her where H4 space was located. She pointed. No car. She told me I had to return downstairs and stand in a long line. What was so distressing, she was talking on her cell phone, then walked away going into the office area. Not so much as "how can I help you?" Not so much as "thank you for choosing Budget Rental. Let me see if I can get you another car." Instead, "YOU HAVE TO GO BACK DOWN STAIRS." I went back downstairs. The line was long. The rep that helped me was "in the back, you have to wait for him." After five minutes, he showed up. I explained what just happened and how rudely I was treated." He quickly got me another car. He accompanied me upstairs and then he went and got the car. He was the hero of the day. The rep on the third level was rude and would not help me. I was most upset, that she was talking on her cell phone, didn't even ask how she could help. The she turned her back on me and walked away.

The female rep would benefit from additional training on serving all the customers and at least smile. She didn't offer any assistance. So much for using Budget again.