Bose
Reviews and Complaints

Bought a nose 900 soundbar. I’ve had problems from the start. Sound keeps going on and off. Talked to customer service told me it was defective. I had just bought it and they offered to fix it. I’ve always had respect for Bose . Considers them to be a solid company. But they should stand by there product. It was sold defective. It should be replaced. I’ll never purchase from them again. I really despise when companies take advantage of there customers

As I delve into the reviews of Bose Corporation, I find a mix of opinions that paint a varied picture of the brand. While some customers praise the high-quality sound and comfort of Bose products, others express frustration with issues like poor customer service, difficulties with returns, and product malfunctions. It seems that Bose's reputation is a double-edged sword, with both loyal fans and disappointed customers sharing their experiences. If you're considering Bose, it might be wise to weigh these contrasting viewpoints before making a decision.

I dont have their system at home though the one installed into the car recently is really amazing. Just listen to it once and love it!

I love their product's photo and scene, and most important-the great sound. I'm a big fan with bose bluetooth speaker. The music is clear and loud.

You can just about pick anyone of their surround systems. But get to the BIG DAWG and you feel bullets flying passed your ears and get rattled to the Bones. Oh then Turn it up!

The original if you ask me, very reliable, reasonably priced, good looking, non bassy headphones that actually sound amazing. I would say like how you hear with the human ear, it's that crisp.

I bought Bose Qc25, and I'm in love with them. Design, quality, comfort, you name it, it's so perfect. The most impressive Thing to me was noise canceling, you just turn it on and enjoy. Really impressed, can't wait for a new release (35 i know, I want newer one)

Needed portable speaker for camping, different rooms in the house and had a task researching and quality testing etc. when I stumbled across the Bose and what a find =) reasonable price and compared to the sonos found better features from 1 speaker and a remote, was exactly what I needed

I am an avid Bose customer and have made several purchases with them. The site is extremely intuitive and the ability to interact with customer service in real time online is excellent. I've made a few returns for various reasons and have been able to get through the process online with no hassle. They do everything they can for you with the exception of driving your return item to the UPS store for you. They are fantastic.

I've been wanting to get headphones for a while now but didnt because I felt like they were too pricy for me. But when my earbuds broke I knew it was time...

I bought this one (linked below) for $249 refurbished rather than full price of $379 because it's basically the same thing https://www.bose.com/en_us/products/outlet/noise-cancelling-headphones-700-fr.html#v=noise_cancelling_headphones_700_fr_black

If you want to see comparison between the famous Sony XM4's and these Bose 700s check out these tiktoks I made :) or you can search up "justjoanne bose"
https://www.tiktok.com/t/ZTdW97ypS/?k=1
https://www.tiktok.com/t/ZTdW9vCFk/?k=1

The customer service is terrible. When purchasing a warranty, make sure to read the refund policy. Also, be aware that the product and water *** will come in two separate payments, so double-check this. The equipment is not worth the money, as other companies offer similar products with different names. If you decide to buy from Bose, do thorough research beforehand. I purchased the Bose portable smart speaker and was not satisfied with it. Alexa would not respond to my voice unless I interacted with the device first. Additionally, it would automatically stop playing after 2 hours unless I interacted with it, which was very annoying.

I recently had an experience with my order from last month that has significantly changed my opinion of the company. On their website, they had a promotion where you could send in an older pair of Bose quiet comfort headphones in exchange for a big discount on their QC45s. The price went down from nearly $300 to $200. I've had my older pair since around 2015 and I've had to replace the ear pads twice. Overall, I've spent about $60 on maintenance over the past 8 years. They have worked really well for me! So, I thought to myself, "Yes, I can buy a new pair at 2/3 of the original price." The idea of having headphones that could last me another 8 years was very appealing.

Today, I called customer service to understand why the status of my order was showing as "Waiting for Payment - please contact ***" when A) I had already paid for the new headphones upfront and B) I had already sent in the older headphones (they should have been received on 3/20/23). Since the robot chat support was not helpful, I called customer service for clarification. My first call was going well until I got disconnected while on hold. After waiting for two minutes for a callback, I called the main number again and finally received that call back. I hung up on the call I was on and answered the incoming call, but it hung up on me after two seconds. Then I called again, this time going through the phone menu and selecting the right option. They offered a callback service, which I accepted. They called me, but the call ended before I could respond or before the second ring. They called again, and this time I managed to answer, but they hung up. During my final call, I asked the representative not to put me on hold. She was fantastic and was able to resolve my issue. I am still waiting for confirmation that my new pair will be shipped. Honestly, it feels like the company took my money, took my old headphones, and now I am left without both money and headphones. I will update once I receive information about the new set.

I've always been a large fan of Bose products but today my headphones (Noise Cancelling Headphones 700) which are not cheap, have fully bricked on me. Instead of taking my word for it, they demand your serial number and run you through a set of steps to ensure you're not doing anything wrong. That part I take no issue with. The fact that they can't do anything at all if you can't access the serial number is a tad annoying as they're requesting I send them back before I can get a replacement regardless, so don't you think they would be able to secure my serial number upon receipt of the headphones? I digress. The serial number on these newer headphones are a little more difficult to find than I'd like to admit. Perhaps this is user error, I'll own up to that. Now we're here and I'm without the headphones required for my workday, presumably because they pushed a newer firmware and bricked my device? Not sure about this. Adding insult to injury it seems that they're aware of the problem and refuse to ship me headphones in advance with the caveat that they would charge me if I didn't fulfill my end of the bargain. This would be no problem to me. Additionally, now here I am looking to make a review on their website for the product that I've purchased and had a bad experience with, and there is nowhere to do so. This is very disheartening as I'd like people to know that this is a problem that they're aware of before they buy these headphones, as I would've liked to know. I'm aware that Bose isn't a accredited by the Better Business Bureau, but please feel free to shoot me an email or give me a call if you'd like to discuss.

My Bose QC were chewed up by my dog and they ended up completely damaged, and Bose sent a new pair free of charge (it was under warranty suprisingly) they responded promptly and I got my new pair in less than a week. Thanks Bose!

Within 5 minutes, the company said they would replace my wireless headphones that stopped working. I had been using them for 3 years! This company is a large corporation that values their customers. Thank you to the company! I really love this product. I am very impressed with the outstanding customer service and the quality of the product.

I had an issue with my Bose QC earbuds, but they replaced them under warranty. It took a couple of weeks, but I was amazed by the customer service they provided. I haven't experienced a company going above and beyond like that before. It was a bit difficult to communicate with the representative over chat due to long response times, but with patience, it didn't become an issue. They were helpful and provided all the information I needed. No matter how long it took, they always responded back. Apple also had a chat feature that appeared in iMessage when I talked to them, which I thought was cool. I chose Bose earbuds because they had a sale for Black Friday. I had saved some money and had the option to choose between beats, Bose, *** and Jaybird (which used to be my favorite). In the end, I chose Bose because they had the best overall sound quality, clear and balanced, and honestly the best among in-ear earbuds. As I mentioned, I was even more impressed when they honored their warranty. So far, I haven't been disappointed with any Bose product, and it seems like this company genuinely cares. I have seen some negative reviews, but if you invest time and effort on your end, they are doing a pretty good job compared to other companies overall.

I bought a Bose QuietComfort 35 Headphone II from Bose on October 20, 2019 for a total of $373.13 through a third-party service that allows customers to pay for products over time. The original product I purchased was defective because the noise cancelling feature was not working. It worked for about 3 weeks, and after contacting support, it was decided that I should return the product since it was still under warranty. I placed the return order on May 11th, 2019. The reason it took so long is that I wasn't using the headphones and was unaware that the issue would persist. I received the replacement during the week of May 25th. After using the product for about a month, I noticed that it also had an issue with the noise cancelling function. I went online to try and resolve the issue myself, but I found that many people had a similar problem. Since I couldn't fix it, I called customer support again. They asked me to follow several steps to try and resolve the issue, including downloading their software and testing different parts of the headphones, but nothing worked. I want to mention that sound quality is Bose's main selling point and the reason for the high price of their products. I told them that I either needed another working product or a refund. The person on the phone suggested a refund, and I agreed. A week passed and when I didn't receive a confirmation email, I called again, only to be told that I couldn't get a refund because the deadline had passed. That's fine, as I understand there is a return policy, but it is unacceptable for the Bose team to give me incorrect information. I asked to speak with a manager, and he told me that due to my situation, he would allow me to return the product for a refund. After receiving a return slip, I shipped the package on June 24th, and it was delivered on June 30th, 2020 at 10:22 am. On July 13th, I called the third-party service to check if the refund had been processed since I had already paid off the bill. They informed me that they had not received anything from Bose, so they decided to open an investigation. I called Bose on July 16th, and they confirmed that they had received the package on July 7th. I assumed that they were processing the return payment, but the person on the phone didn't explicitly say this. I told them that I would call the third-party service to ensure that the issue seemed to be resolved. On July 22nd, I called the third-party service again, and they informed me that the status was the same. They said that the return funds should come from Bose, and once they received the funds, they would refund me the full amount within 3-5 business days. However, they also mentioned that they had an active investigation until August 10th to understand why Bose had not processed the return. I expressed my frustration as I had neither received the product nor the refund. So, I called Bose again and was put on hold for over an hour. Finally, a representative named *** told me that he would process the return to my account in 10 days, even though I told him the refund should go to the third-party service. When I asked why Bose didn't process the return on July 7th when I spoke with the representative on that date, he couldn't give me a clear answer. I also asked if I could receive an email confirmation, and he said he would send it in 10 days. This is unacceptable. I want my money to be refunded. I have never experienced such a long delay in processing a refund once the item was received, and I don't have confidence that it will be refunded based solely on someone's word over the phone. If the company had been transparent, the representative from July 7th would have simply told me when they were going to process my return, as she understood that was the reason for my call. Instead, she didn't say anything, and I assumed that the issue would be resolved on the third-party service's end. If there is no resolution, I will also contact my bank and report Bose for fraud. But at this point, I just want the refund as promised by the company.

I recently made a purchase on the Bose website for replacement headphone pads. On the product page, there were reviews listed. After receiving my product, I tried to leave my own review by linking my purchase to an account with the same email address. However, I couldn't find a link to leave a review, so I contacted customer service through the online chat.

The person who assisted me provided incorrect information multiple times. I asked for a link or guidance on where to leave a review, and initially, they falsely claimed it would be on the checkout page in my cart. When I pointed out that it wasn't there, they tried to dismiss me by saying it was a website malfunction and that they would pass it along to the tech team, which was also untrue. They then sent me a link to a customer service survey, claiming it was the review page I was looking for, but it wasn't. Despite repeatedly asking for a supervisor, my requests were ignored.

Eventually, they provided me with an email address, assuring me that it would link my review to the website. However, this information was also false. I emailed the address to review the product, but the customer support team responded by suggesting that I buy new products instead. Finally, they gave me phone numbers for the customer service center as a solution.

In the meantime, I found some interesting information online. I discovered that Bose had previously stated in their forums that they send an email asking for a review once the product is received. However, I never received such an email, and I mentioned this in my email to the customer service review address provided in the chat. I also came across posts claiming that Bose has deleted negative reviews from customers about their products.

While going through the reviews on the product page, I noticed that Bose has misrepresented the nature of the reviews. The majority of the reviews are negative with one-star ratings, but they highlight a three-star review as their "most critical review," which is not accurate. Additionally, I found that the installation video for the product does not show anyone successfully installing it. The video stops before the difficult part of installing the last half of the headphone pad, and the comments for the video have been disabled. It's not surprising, as this product has been on the market for a while, and Bose is aware of its serious issues.

After a week, I received an email response to my request for a review link. The email stated that they have learned that email isn't the most efficient method of communication and provided options for purchasing, checking order status and returns, and technical support. They also mentioned registering products for updates and accessing online resources for questions or service orders. They provided contact information and hours of operation on the "Contact Us" page of the Bose website.

Sincerely,
Bose Customer Service

The order B000534654 was placed on November 24, 2023, and never received. Contacted the Bose company 6 or more times and heard the same answer "Your order is in customs in Canada". We heard this on December 15. More than a month in a half still no order. The document is attached to the complaint form.

We contacted Canada UPS and they never received the tracking number that Bose provided to us originally.

I sent in a base module in response to the recall notice. I received the module back as promised. However, I also received someone else's by mistake.

I have tried on several occasions to get a return shipping label in order to send it back. Spent an inordinate amount of time chatting or texting and getting nowhere. This is my last attempt to get the unit returned. Please send a shipping label. I have a container already. The serial no of the unit in question is:023933991970069A.

Please call or text with info.

Thanks

Tom Stack

7116 Ballard Trail

Inver Grove Heights, MN 55077

[protected]

[protected]@gmail.com

In January 2023 I bought a bose home speaker 500 , it went faulty in August 2023 , I logged a complaint at customer care and my device was shipped to gurgaon servify customer service.One month is over no resolution as customer support is saying parts are not available. My device is in warranty and if parts are not available then i should be given a new one or refund. I cannot wait forever. Its a shame such a big company and poor customer support. Mistake to buy bose. My complaint no VMUVV4QE97FZ. Contact [protected]

I sent a BOSE Sound-wave machine to be repaired to BOSE and got it back in pieces. I have called 5 times to the service department, the last one this morning. I spent an hour today asking for a resolution to my damaged device. Every time I call they say they are working with order management to ship a new base. 5 times I have heard that response. I have 2 case numbers, [protected] and [protected]. I sent in my device not physically broken but I received the base back in pieces. See attachment. I would like the base to be replaced.

Please Help! I purchased the BOSE QC ll Earbuds because of the noise canceling technology and I have many BOSE product of which I am well pleased with. However, the BOSE QC ll earbuds have been a nightmare! Whenever I workout, I get loud static in the left earbud. I have had them replaced 5 times! and each time, there is static in the left earbud. I've tried calling customer service over a dozen times to speak with a supervisor or a stateside operator and each time, the person disconnects the call. I do not know what to do from here. So frustrated at this process and the equipment!

In December 2022 I ordered a pair of Bose sunglasses with prescription lenses from the Bose website. In order to complete the prescription lense portion I was redirected to the Lensabl site where I was required to input my eye glass prescription including a picture of my face so that they could calculate pupil distance - lots of technical jargon. I completed their form and submitted it thinking that I would get lenses as per my full prescription. When I received my lenses I immediately realized that they were not as per my full prescription and I could not read my phone or a book in my hand. I contacted Lensabl immediately and they asked if I preferred distance or reading ability and I could have one or the other but not both. I responded that I needed reading glasses. They said they gave me distance glasses and if I wanted readers I would have to buy new lenses from them (at 30% off). I have also contacted Bose and they refuse to deal with the issue saying I have to deal with Lensabl.

I was never provided the product I wanted. Bose redirected me to Lensabl and will not assume any responsibility for their quality. Lensabl did not provide a lense that meets my needs and now wants more money in order to make new lenses. This is unacceptable.

RMA S061113010 serial number 070214973371207AE I returned my Bose soundtouch for repair 11/03/2022. The CD player wouldn't read the CD's. I sent Bose the complete system including all cords, remote control and antenea. I got back just the main unit no remote no power cord and no antenea. I can't even tell if it's fixed or not. The unit is useless to me

This app forgets paired speakers and tries to attach to unpowered speakers. Does not support multiple speakers beyond two. This is short-sighted. Once speakers are connected, why do I have to continue struggling to get the 2 speakers I had connected to re-connect when the power is turned back on. Does Bose care anything about what its customers want? I don't even think they know how to listen to suggestions.

I replaced the remote on my wave system because the on/off button would not work. Now the replacement remote won't work because the volume up button won't work. I shouldn't have to keep replacing the remote because it's defective.

Need my 2007 sounddock refurbished but contacting bose for a simple request goes ananswered. 5x unanswered.

I am a long time user of Bose Lifestyle DVD surround sound home system as well as Bose Wave clock radio. In early April approx 4 weeks ago I called Bose to report problems occurring with the performance of my Wave Radio. Your service tech reviewed my model and serial number with attempting to correct the issues. It was determined that my radio could not be repaired due to its age of service. Your rep recommended a replacement and offered the Bose Wave IV at a quoted price of $350 + tax. I was very interested in making this final deal however, I requested to receive an email with the radio specs, a photo pic of the radio and the price quote of $350. Your rep agreed to this and registered the following file # [protected]. I was told that I would receive this within 24-48 hours timeframe. After 7 days or so I phoned for the second time and spoke to a gentlemen who told me that the email was sent onto me at [protected]@yahoo.com, however I never received it and had checked all spam and trash files to confirm non-received. He was not receptive in offering a second email transmission and told me to go on line look at the Wave IV. Not a very kind customer service rep in my opinion.
Last week I took the time to phone call the third time and I spoke to a young lady customer service rep who understood my concerns and problem and told me she would have a new email sent to me with the price quote and product pic and specs. This was on 4/27/21 and here we are today May 2nd and I have not received the email. It would appear to me one of two things have occurred at Bose Customer Service. The incompetent's of personnel to handle this request or maybe you just don't want me to purchase the Wave IV radio.

John Havlicek
U.S. Army Security Agency (retired)
[protected]@yahoo.com

Reference s060841056 I sent my product back by ups to indiana repair department of bose. I called customer service 5 different times and gave my credit card 4 different times. Their having a problem processing my discover card and will not tell me what the problem is. I just want my product. Why can't I get this resolved? I have gotten the run around long enough. Please help me as I am a senior citizen and need help. This is not the first bose product I have purchased but will be my last. If this is the kind of customer service you give. Your employees get mad because I want answers and they say they don't have them. They tell me your process but after one month in a half they say you credit card has been processed but billing has to do their part. How hard is it to process a card and get the customer their product. The product is repaired in indiana and I live in kentucky but your customer service is in the philippines and they have no answers why I had to give my credit card different times. Still no customer satisfaction I expected better service from bose. Thanks for any help

Early November I connected my Bose lifestyle 650 system to my Samsung TV, I noticed after 20-25 mins my TV would shut down. I contacted Bose technical Department, and after describing my concern to the technician I was told the system cannot affect the TV because that was just an HDMI input. I then ask if the Bose sound bar can work with my system, without answering my question he told me they have a special with the sound bar. I return my complete lifestyle 650 system pay 1300.00. When I make the Payment they send me a shipping label. I send my system. After a couple of weeks I called Bose and ask when would my system be delivered. (sound bar, wireless rear speakers and sub woofer.) I was told they should be within a couple of days. After 2 weeks I called again and was told their warehouse does not have my stuff at this time. I called Bose second week in December and ask when would they have the stuff and don't know at this time, I then ask if they could sell me CD player at a discount price so I can have music for the Holidays but was denied. On January 8th I received an E mail that they can no longer fulfill my order N055832845 and my charges were dropped. I contacted Bose and requested they send back my system, I was told my defective system was destroyed, I reply according to your technical department its not defective, and why was I not inform before that the system was not in stock. On January 12 I received another Email stating Order N055832845 and they are billing me $ 1, 124.00 +99.75 tax total$ 1223.75. I contacted Bose and told the representative I'm not paying to get back my system because it was working it and your technical department told me so. My TV was eventually replaced by PC Richards because the TV itself was the problem. I did not keep dates for I never think it would end up like this. I purchased lots of stuff from Bose and never had any type of problem with them.

I ordered a new headphone in December last year, i received an open box used one, i request a replacement, in February 2 months later you guy tell me that the product is not longer available, i did give an option since is used item, i will keep with an discout but your customer service is very rude, a manager name Arron refused to talke to me.
My ID [protected]

My complaint is very simple and not complicated at all the directional book for this radio clearly states I can play my tuner or CD player with this specific radio. Nothing is malfunctioning and when the tuner is hooked up the radio doesn't have enough power to enjoy listening at volume 99 the music can be heard faintly. Since this is an older generation model I suspect Bose already knows of the problem and customer service tells me what I'm doing is not recommended even though the literature that came with radio clearly states I can.I feel Bose has misled the general public in this matter and I cannot seem to get any feedback due to a lack of care from bose Corp.

I purchased this product directly from Bose about 6 months ago, certainly far less than a year ago. A few days ago I was listening to a CD and it wouldn't eject. I followed online instructions and then the radio went completely dead. I contacted Bose and after three transfers spoke with a rep who told me he would email me a UPS shipping label so I could send the radio for repair. I told him my printer is not working and asked to be mailed a label. He told me he could not do so but I could take the boxed package to the store and I would be in the system and they would print the label. My store is unable to do this. I asked to be sent a shipping box and apparently Bose doesn't do this either. What kind of extremely expensive product is this? What kind of service is this? I now have a defective product I can't use until my printer is repaired. Outrageous!

WRITING EMOTION + REAL FACTS ONLY FOR SUPPORT :

I had long been craving for :

The thing that i have bought on the seventh of this month
For which I was longed for a very vlong time

And besides this, your boss officials also knew very well.

I am writing for this because some times you are very deeply attached to some things

But here the issue is of two things...not the things specifically the two emotional factors one is my pet, my dog and another is my BOSE sound sport headphones ( those pics are attached )

I made my mind on sound sport aqua while shying away from qc 35 Because here I wanted to buy that product for myself according to my need and purpose only.

NEED & PURPOSE - THE HEADPHONES : ( what are my needs )

• HEALTH - I was losing weight for a long time And dedicatedly I wanted something to do to fit my body, Tried many times to encourage myself, AND To be good, it is important to have a good environment And when you start something new alone, you have to create your own environment with you itself and with your surrounding things ( so I have decided to buy it for my health )

• IELTS - I have been working for the past six years, When you are continuously working, and when the things came to my knowledge that the importance of your work is also in some other country so every human will try and I am trying too and Provided you have an Exemption Clearer and there is an speaking module that are to be clear first to reach over there
( so secondly have decided to buy it for my future perspective )

• EAGERNESS TOWARDS BOSE - This euphroria is not of today Whom I have been already confirmed at beginning If i ever have the headphones then they will be the bose only.

WHAT EXACTLY HAPPENED WITH MY HEADPHONES :

• Did not even complete one day, When I started using it then suddenly an accident happened ..whom do I blame

Because that was happened between

MY PET (DOG) and MY HEADPHONES

• Phone comes from my office and I go out for a few moments
( from Where ! from my bedroom ) Because that day I was at my house

• It was not that he was tied or not...My dog ​​was well tied up...
And on the otherside... My headphones were at on the centre of the bed..When I came back to my room, seemed that the headphones were missing from the bed...I saw that my cherry had eaten it in naivety...

• I cried / Panicked seeing this scene, what would I do and the only things that comes in my mines and that was Whom to i speak ? Whom should I say ?

• Both were special to my heart and now one was destroyed !

I could not do anything even if I wanted to :

FIRST SUPPORT :

THEY OFFER ME BEGGING OF 25 % + HARASSMENT

- Mr. George This is the person who knows everything from the very first day...Even after knowing everything, they mislead about what they have done.

- He was the first person whom I told all the tales, He gave me a bluff and ridiculed my feelings by offering 25% And one day later when the bose officer Mr. Sahil present at the store tells me about it.

I am not angry at him but I am surprised that he knew my desperation and dedication towards product and all real facts about that...

MY REQUEST:

• Please replace it with new one :

1) It happened on the same day.
2) 24 hour did not even happened.
3) Could not use even one day.
4) My dog ​​(cherry) has no defects in it.
5) It was accidentally.
6) It was an accident.
7) I have written all that just because I have got a mental shock.
8) My hard earned money
9) Now I'm going to kneel in myself
10) My goal ( HEALTH + FUTURE IELTS + DESPERATION )

Please replace it's a humble request

For the sake of humanity

MY SELF

Anand Verma
[protected]
[protected]

NOTE : Attached pics of my love cherry + headphone along with Bill