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I paid my bill early due to low data; I was told that there is nothing that can be
done to assist me until the payment cycle is over. As I explained I have to work using my phone and I must have data usage to be able to do it. I then asked that he apply the amount I had paid to add data to my existing service so that I could use my data and he replied that he could not.
The Resolution Specialist told me that there was nothing to be done, he also told me that there was no one else that could help me and refused to give me any information for supervisors or the corporate office and how to enter a customer complaint. I have been a customer for years and I had always spoke highly of the service however, with this I will be forced to discontinue my service and find a more accommodating service provider.
I believe that customer service is valuable and that unbendable rules are an ridiculous expectation that all things can be resolved in the same manner.
Date: 2/22/2024
Time: approx: 8:15am
Desired outcome: I would like my account to be restored, I have already paid the monthly payment.
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