Boost Mobile review: Special offer — received sim that does not work — refuses to refund my money

Purchased a "deal" online. They said they wouldn't charge my card until I put the sim in my phone and activated it — that was a lie, they charged me right away. The very next day my account showed up as ACTIVATED on their website, but the SIM hadn't even shipped yet. They also issued a new phone number when they were supposed to be activating my current number. Called customer service — no help, and they refused to transfer me to a supervisor.

I finally get the SIM. The first step is to enter the ICC ID on the website. I did this repeatedly and kept getting that the number was not recognized. Called them the next day — again, they check the SIM, and tell me that the SIM doesn't work on their network. WHY WOULD THEY SHIP OUT SIMS THAT THEY KNOW DON'T WORK ON THEIR NETWORK? I told them to cancel my account and refund my money (as I had never activated the phone or used the service) and they refused to issue a refund. Told me I'd have to contact my bank. WORST experience ever with customer service. They could have had a new customer for life, but instead they choose to lie, ship out non-working products, and steal my money. I'll be posting this experience everywhere I can to discourage people from switching to Boost.