Spencer's TV & Appliance
reviews and complaints

Well, right now my wife and I are pleased with our new washer and dryer. We live in an older double-wide manufactured home and we aren't able to have as much flexibility in regards to the size of the newer washer and dryers however we did find LG models that are right. We've been through the selection of two other brands of front-loading washers that just wouldn't fit as they were too deep. The LG washer we finally settled on, with the help of the sales staff at the Mesa Store, a 5.5 cu ft, big enough to wash a king-size bed comforter properly. They were great about helping us get the right washer. DELIVERY! When they delivered the washer and dryer we ran into an unexpected issue with the dryer. The exhaust vent of the dryer is dead center at the bottom of the dryer. When trying to place the dryer, the exhaust hose went right up against the gas line coming through the floor. The delivery guys tried to come up with an answer, but there was no simple solution they could do. I told them just to leave the washer and dryer and I figure it out with my contractor/plumber. My plumber came by the next morning and came up with an easy solution of bringing the water lines up and placing the dryer on the left, under them, and then put the washer on the right. The vent line and gas line are clear and done. Now the only thing I would like is for Spencers to send someone out to level the washer since they couldn't do that yesterday when it was delivered. No one had any idea that the vent at the bottom of the dryer was going to push up against the gas line in the floor.

We purchased a GE Profile refrigerator in Nobvember of 2021 for $1700. We also purchased an extended warranty. We had done a fair amount of business with Spencers in the past without any issues. Within the first six months one of the drawers broke and we called our sales person and told what had occurred. We assumed this was covered under warranty. The salesman promised he would look into getting a new drawer. Several months went by and we contacted him several times to see what the status was. Another drawer broke a couple of months later (also during the first year) and we notified him of this also. He gave us the phone number for GE parts and service and we called them four times staying on hold for long extended periods. We finally contacted a lady who promptly put us on hold for nearly 30 minutes and then the call was lost. We again called and told advised our salesperson that a 2nd drawer had broken. It wasnt until today that we were advised he was not successful in any resolution with GE and that the drawers were not covered under the warranty. No help was offered after that. Why we werent advised of all this in the first place thus helping us avoid all the phone calls and wasted time with Spencers as well as GE? Talk about disappointed with Spencers after all the business we had done with them! There is no other way to describe this ordeal other than terrible service. Note: during this same time we also purchased a new washer and dryer. We really felt like we were loyal customers and deserved much better service than we received. When we remodel our kitchen well strongly consider doing business elsewhere.

Years ago, I bought all new appliances from Spencer's. They sent an installer. The oven space ended up being different than the original one, so there was an open space under my oven. The installer sent by Spencer's charged me an additional $60 to create a metal plate to cover that gap. He disappeared, with my money. I told Spencer's about it. They said they would take care of it, but never did. A few months ago, I decided I wanted to switch out my gas range for an electric one. In a conversation with Shane, he said an electric range needed a certain kind of electricity. I said I have a big box and a 3 prong outlet underneath my stone, is that good enough? He said 'yes.' So, we scheduled someone to come out. Cost me $30. He determined that I did NOT have the right electricity and it would cost me $3,000 to get the right kind of electricity. I told him I wasn't going to pay that in order to run the right electricity to this range. He took measurements while he was there. Today, I need a new built in refrigerator/freezer, a possible $10,000 item. I called and told someone the story about the $30 I spent for nothing as I wasn't going to buy an electric range and I didn't need another gas range. He said 'well, because he took measurements, I can't credit you that $30.' I said 'ok, I guess I'll go to ***.' I would have never had someone come out to take measurements if I knew that I could NOT accommodate an electric range. It was Shane who told me that, by my description, I had appropriate electricity for an electric range. BTW...I spent $350 to have custom wood doors replace that gap underneath the oven in that other house. I didn't get a penny for that from Spencer's.

Spencer's may have the best price and you may be very pleased as long as you don't have a defective appliance because if you do, they are not willing to help. I would advise people to be aware of how badly Spencer's treat their customers, I will never again buy an appliance from them. I purchased a Kitchen Aid Microwave/Oven 13 January and it would not start. Initially, I thought that I was not programing it correctly and after spending an entire day reading the instruction book and it still did not work, I decided to call Kitchen Aid Service and Support to walk me thru the process. Microwave/Oven combo was reset but still it did not work. On 28 January, Warranty Company sent out a technician. Apparently, oven had to be taken apart to install a new piece. I spoke with two other microwave technicians and was advised that it would be best to have this new appliance replaced because once you have problems, you will continue to have problems. Since it was a brand new oven, I did not agree for technician to take apart to replace part. I called Spencer's and explained that I wanted a replacement and did not want oven repaired. I was told that they would have to call headquarters and a few days later was told that I needed to have it repaired and then they would contact Whirlpool Corporation to see what could be done. I refused to have it repaired because I figured that by having it repaired that meant that I was accepting the oven. Because salesperson (Kevin C) and manager were giving me the run around, I decided to contact Whirlpool Corporation my self and explained my situation. They could not have been any nicer! I was told that they would handle everything and they would replace my microwave/oven combo, which they did. I am so glad that I took it upon myself to contact Whirlpool Corporation.

This company has been a pain to deal with. I ordered two refrigerators and from the very beginning one has been a lemon. They are slow to respond IF they respond. Needless to say, its been 9 months and it still does not work. When I call customer service I do not get anyone and when I do they say they will call back and they never do. The sales person was only interested in selling the appliances, seeing's how he has not helped me get a solution to these issues. Below is an email I sent the President *** to only get my email rejected. Beware of doing business with them. This is just my story and want to advise others of my experience. Good Morning All,I want to take a moment to stress my frustration with my current experience with Spencer's TV & Appliance. I purchased 2 refrigerators on 3/18. From the very beginning I have had problem after problem with one of the refrigerators. I have had to miss work on several occasions to meet Goldwing Appliance at my home to have them simply tell me it's fixed or they are ordering parts and they do not fix the issues. I have been calling customer service and I get nowhere. I have been living with a refrigerator that is not working properly for the past 9 months and any time I call to get it resolved I either can not get through to anyone or they say they will call me back. You can see the growing frustration with my experience at this point. Not only did the one refrigerator that I ordered not work, now the 2nd one that I purchased at the same time is giving me issues with the ice machine. As a single mom with a single income it becomes difficult to meet 3rd party vendors at my house resulting in me missing work to not have the issues resolved. I am asking that I please get a solution to this problem immediately. I have been patient enough throughout this time, probably too patient and now I am in this situation. I would appreciate a call today to get a solution to this ongoing issue.

I went to buy a washer from spencers This is my experience thus far..1. Very slow day when we walked in no greeting there was one rep just sitting at a desk he got up and roamed around the store ..2. 10 to 15 minutes looking at washers still no help 2 to 3 guys also standing around finally we approached the group and asked would it be OK if some could help us we wanted to buy a washer..3. It seemed as if we were bothering them when we asked for help.4. I originally found the one (on line) that I wanted and had some basic questions. Questions were warranty rebates military discounts delivery..each time we asked a question it was as if we were wasting his time or bothering him finally I got to the point at said we will take it.5.Ihad a wound which I needed to sit as I was just learning to walk..they had no were for me to sit..6. Military discount the rep said they do not have them..7. Rebates they said spencers used them to get to the price 8.delivery was not free they had to charge us 9. The rep didn't even ask about extending the warranty 10. When we got home the *** had an extra charge so we called the store and tried to speak to the rep ..we couldn't reach him so we left message there and we never got a call back 11. I then called another store explained what what was going on and that I wanted to cancel the washer and buy one from a different place the rep then said he didn't care what I did and that I could do what ever I wanted I was so dumb founded on what was said I hung up and called a different store..12. I finally got a hold of someone at another store he explained everything I needed to do..however he was up next and someone was needing help I said it would be OK he calls us back To date still no call back..13. Remember the extra charge well it was for the hoses that you may need which we didn't need the new ones the ones we have are fairly new I tried numerous times calling still no return calls..14. The washer showed up on time it was installed with the new hoses everything seem to be ok..15. Finally I would not recommend spencers it us a shame that we were mistreated to that extent ..

I purchased a dishwasher on 11/27 which was to be delivered and installed 0n 12/2. I received acall this morning saying it wasn't on the truck or they didn't put it on the thruck so they can't deliver od install it until 12/6.

i used to do all my business with you because of your reputation, This is not your sales people fault. This is the fault of your supply chain people , They have one job to do.

On 08/06/23 I purchased a 4 appliance LG bundle from Spencers at Arrowhead. At that time I was provided 2 rebate forms, one for $200 and another for $300. I was assured by the salesperson, Ian, that I would receive $500 in rebates. I submitted the forms and received a response from LG stating the $300 rebate should have been applied at the time of purchase. When Ian was contacted he stated he was unaware of that and he had made a mistake. I requested my $300 and he said he was unable to give it to me. I asked for a number for someone in management and was given a phone number. I called the number and received a voice mail. I responded to the voicemail and never received a reply from them. I would like my $300.

We purchased a new dishwasher from Spencers TV and appliance in ***. In less than three months the dishwasher failed so we called Spencers and a repairman came on January 5 to evaluate the problem and make a repair. We related prior to making the repair call that the dishwasher was not draining. The repairman did not bring a part and said it would be in in 7 to 10 days and he would be back to make the final repair. The week after that we called *** the manager at the *** store and he related that the part was not available and as soon as it was they would finish the repair. We did get any follow up from him. Today I tried to talk to someone at the corporate office to get some satisfaction but theMesa manager refused and wont replace the machine saying that machine cannot be replaced after 30 days. My wife would like the machine to be replaced now because we have been without a dishwasher for a month. *** the manager at the *** location said they would keep us posted on any progress that *** occur but they werent going to be able to replace the dishwasher. Later today he called back and said it will be at least another week before the part comes in. Our experience has been it takes another week after that to get the repair man out to repair the machine. All of this time the dirty water has been sitting in the bottom of the dishwasher.We are very frustrated by the way the Spencers people keep putting us off when they could just replace the machine. The complaintsboard.com is our final opportunity to have some satisfaction over this fiasco where the customer is in last place. This morning we were awakened by a phone ringing and it turned out to be a credit company complaining that they had not received the first payment and now the second payment was also overdue. The communication from the *** spencers appliance store has been poor and resulted in no remedy. We want the machine replaced with a new (same) machine.

On July 2nd I purchased a frigidaire refrigerator/freezer and an ice maker. At the time of the purchase I requested that the door be such that when it opened it would be as a left handed door. When the refrigerator door was delivered, the door was not the way that I requested; the delivery person attempted to fix it but he didn't have the proper tools so was not able to fix it. He also installed the ice maker, which ended up not working. Approximately a week later, a service technician came out to switch the door as well as look at the ice maker. After he had switched the door, the door makes a horrible popping sound (it literally sounds like a gun being shot) when the door is opened and shut. He also stated that the ice maker was setup properly so it must be a defective one. He ordered new parts for the door hinges as well as a new ice maker. When the parts finally came in, another service technician came out on September 15 to fix the door. He stated that the wrong parts had been ordered so now the correct parts had to be ordered and I still have the loud noise when the door is opened and shut. He also advised me not to store much food on the shelves on the side of the refrigerator which means I am really not able to use the appliance to its full capability. On October 14, the new ice maker was installed and it is still not working. No ice is being made. So, once again the products that I have purchased are not functioning properly. I have contacted *** multiple times to try and get a resolution. At this point, I am convinced this refrigerator is a lemon but I am being asked to continue to wait until the new parts come in at the end of October. It has now been almost 4 months that I have been dealing with a faulty refrigerator and I am not convinced that new parts are going to solve this issue.*** advertises that they want to service their customers so they will be customers for life. I'm not so sure that will be true for me.