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Avast Customer Care Service

AVAST Software s.r.o.

Enterprise Office Center,
Pikrtova 1737/1A,
Prague 4

Prague
United States - 14000

Customer Support Phone Numbers

Additional Branches

Brno
BC Titanium, Nove sady 25,
602 00 Brno

Germany
Friedrichshafen
Otto-Lilienthal-Str. 4
88046 Friedrichshafen
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Avast Complaints & Reviews

Nexway / Avast / Unauthorised payment

Ma
Maxine101 on Jun 9, 2016
Hi my name Is Maxine. On the 10June 2016 Nexwayand Advast have taken out $69.99 out of my debit visa account. I do not remember giving my permission for this to occur. I downloaded the free Avast to keep my Computer Clean. I have been in and out of hospital and do not remember receiving...

Avast / Support service

Sh
Sharmaine Nethercott on May 7, 2016
I am absolutely fuming. My Nan, a recently widowed vulnerable woman clicks on a link accessible from the free antivirus software because she is frustrated with her slow computer. She pays the amount requested at the beginning. A man calls to deal with her problem but wait surprise surprise...

Avast / Billing

Ju
Julie Griffin 1 on Apr 21, 2016
Dear Sir/Madam, I am writing to you to explain that I have recently been charged twice for the same avast service. I was charged on the 23rd March 2016 for £34.99 by a company called 'Newway' on my paypal account and have also received an email confirming this. My order number...

Avast / Credit card billing issues

2m
2_many_plants on Apr 1, 2016
After numerous phone calls, tickets, and e-mails concerning auto renewal of clean up software. I could never get it to work Since it was auto renewed in January I can have now paid for two years of a product I don't want or use. All I need them to do is change my e-mail address to one that...

Avast / Secure Line VPN

Na
nardao on Mar 30, 2016
I am a long-time user of Avast antivirus and have no complaints about that service. I opted for their Secure Line VPN Trial program, and when that expired, I bought their two-year full VPN program. I have never been able to connect with it, for whenever I click on the icon, only the trial...

Avast - California, Redwood City / Payment fraud

Re
Reviewer74393 on Mar 6, 2016
Avast is an internet security program that I have used for a few years. I usually let it auto-renew, therefore my banking information is contained within the app, just as with any other billing program. I was laid off and to ensure I was not billed further for any extraneous charges from any...

Avast / avast pro antivirus program

Sa
sandra merwin on Feb 6, 2016
puct not received money deducted from my bank account cant seem to get refund form need money credited back to my account dont pay fot stuff not received called but told need to make out form for refund date of incident feb.8, 2016 i requested a refund avast phone no.866-9517679

Avast / Avast Internet Security

Sy
Sylvia Conner on Jan 26, 2016
I had Avast Internet security months ago which I cancelled. You have billed me two times now. I got it taken off once and now I have been billed again on Dec. 28, 2015. Please take it off. My name is Sylvia Conner 4570 TH 151 Sycamore, Oh E-mail is sylher@outlook.com please put my money back!

Avast Antivirus / Software for Apple OS X - Slowing down your entire Mac system

Ta
Tarhun on Jan 22, 2016
Installed Avast Free Mac Security on my iMac. After a week of use the computer started to work very slowly. Couldn't understand why. Then later checked ono Activity Monitor that Avast processes uses 99% of Mac's CPU. Removed Avast Antivirus Software, everything fine now. Just a...

Avast / Cleanup and Premier in two invoices on two different machines

Ke
KeithRLM on Jan 22, 2016
I paid for order 14480068962 via patpal . I have finished up with one product on my PC and the other on my Laptop with two invoices one of £4.99 and the other with £49.99. I have not activated either at the moment as I wanted to clarify how I can resolve the problem of having them on different computers .

Avast / Internet security

Ri
richard zahina on Jan 22, 2016
1/21/16 a pop-up for a update for my online security with avast. I followed the instructions and gave them my credit card info and hit the submit button. all it did was sat "loading" for a very long time and would not do anything else. I re-submitted my order and the same thing, I...

Avast - Texas, Tyler / Protection License - double billing

Tf
TFarishTexas on Jan 6, 2016
I received an email last December - my credit card was expired to renew my license. I went to my account and updated the credit card - immediately a prompt suggested I should renew the license I did on January 8. I downloaded and used that license. I found a second charge for this renewal...

Avast / Nexway - Charged 39.99 on my Marine Federal Union VISA Jan 3 2016, 8:46 PM

Re
Reviewer94810 on Jan 5, 2016
On 4 January 2016, I was notified by MFCU Security that I had been Charged $39.99 on 3 January 2016 at 8:46 PM, by AVAST NEXWAY 415. Today I contacted MFCU and Lodged a Complaint with the Credet Card Division, at this time there no purchasing or tracking Numbers. I will contact Law...

Avast - California, Redwood City / Internet security & total support

St
stuart adney on Dec 23, 2015
I purchased the avast security on 11/19/15 for 59.99. i Called them a few weeks latter to complain about the performance of the hard ware . I was told my PC was cluttered w/crap but I could purchase the total support package that had a teck that goes in & cleans up my pc 24/7 for a year...

Avast Antivirus Software - Minnesota, Minneapolis / Automatic Renewal

Re
Reviewer11436 on Dec 11, 2015
Back in 2014 I purchase an online Anti virus . I received on email 12/3/14 that my debit card was expired and I needed to update my information. I did not updated the information, because I did not want to renew. On 12/11/15 Avast debit my account for 64.99 . When I called customer...

Avast Antivirus - Queensland, Coomera / Unauthorized money was taken out from my bank account

Do
doloresdenisediana on Dec 7, 2015
Hi my name Laszlo Bereczky and I live in Australia Queensland. On the 27th of November my daughter noticed that Avast-Nexway 415 449-4713 FRA took money from her account 69.99 dollar . We never received any letter from Avast about asking to renew our antivirus protection. Without our...

Avast Antivirus / Unable to control updates

Re
Reviewer67875 on Nov 28, 2015
Despite having updates for viruses and software turned off (I use a lot of roaming wireless - 20cents a meg - I update when I have access to a cheaper service) Avast is running virus updates or whatever it wants when it wants... cost me a pack yesterday, seems now I can't trust it either...

Avast Antivirus / Unauthorized charges

Re
Reviewer54544 on Nov 27, 2015
Do not have anything to do with Avast Security and Digital River agents who have been taken over by the Russian mafia, it seems. They will not even answer their 'contact us' useless web site facility and that is after six attempts; absolutely abysmal system which over five year...

Avast Antivirus / Cleanup

Re
Reviewer66518 on Nov 14, 2015
I did not want to renew my Avast Cleanup. Money was taken out of my account 11/1/15 and I followed the rules, signed into my google mail which I never use and submitted a ticket to refund my money, I did not want to renew and have cancelled it but it won't cancel until next year. 12 day...

Dri Avast Software / Supossed software?

Ma
Marie Castellano on Nov 7, 2015
I just saw an unauthorized charge on my discover card. No phone number for me to call and ask what, where and when so I googled it and came up with many others who have experienced charges from these Avast people. But no info on how to reach these people. I will take it up with iscover and...

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