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Avast Customer Care Service

AVAST Software s.r.o.

Enterprise Office Center,
Pikrtova 1737/1A,
Prague 4

Prague
United States - 14000

Customer Support Phone Numbers

Additional Branches

Brno
BC Titanium, Nove sady 25,
602 00 Brno

Germany
Friedrichshafen
Otto-Lilienthal-Str. 4
88046 Friedrichshafen
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Avast Complaints & Reviews

Avast / Avast internet security

Ne
Nelli J on Dec 6, 2016
I was Billed twice for an AVAST Internet Security product both within a few months of each other, and I also do not have it activated or downloaded on my computer. I was billed $49.99 on 29 September 2016 via Digital River Ireland, Ltd via PayPal for ( as shown on PayPal Activity statement...

Avast / Avast AV

St
Stephen Ferko on Dec 1, 2016
I tried installing avast antivirus and using it. It worked to remove two viruses but started to overwhelm my computer and slowed it down to a crawl!!!I tried removing it.This was the free version. I did not want Yahoo as my default search engine . Now it won't go away or change back...

Avast / Frais de carte de credit non autorisé

Me
mercier nathalie on Nov 14, 2016
bonjour a la date du 09/11/2016 jai installer Avast gratuit Avast a prélevé la sommes de 39.90 sur mon compte en banque . cette sommes a était retirer le 14/11/2016 sans mon accord . je demande a ce qui soit mit en place le remboursement immédiat de cette sommes (39.90 euro) et conte...

AVAST DRI*SOFTWARE charge posted 10-04-016 / dri*avast software and unethical behaviour

El
Eliane Fogliarino on Nov 4, 2016
I have no idea about this product and was charged $47.99 on my c/c. I have an account for Avast Virus protection and that's all I want. I got an email stating that DRI*AVAST automatic renewal will stop in February 2017, and I truly hope so as well as receiving a complete refund for your...

Avast / Avast free antivirus

Ha
happysoul on Oct 31, 2016
I have been thinking about upgraded the software so I upgraded each time you told us about to upgrade for the free program. Well I have had nothing but issues. When I upgrade it does not ask you to restarted your computer etc, it just give you are hard time and it takes 15 minutes or more...

Avast / Antivirus/V.P.N

St
Stephen100 on Oct 18, 2016
Hi, Avast sent me an e-mail, requesting I update my card details for my subscription to re-new. There was no mention of a charge being placed on my card. What is more concerning that a charge of $1.44 was added then removed, then another charge of $1 was added. Can you please advise...

Dri Avast Software / billing charges

Sh
Shirley J sharp on Aug 10, 2016
I have paid for services which I do not have. I have been bill for them . I call billing and gave the date which i was bill for . They new what dates and the amounts which I was charge on my visa. I have no service from june 2 2016 . I still dont know why I lost services. All I did was to...

Nexway / Avast / Unauthorised payment

Ma
Maxine101 on Jun 9, 2016
Hi my name Is Maxine. On the 10June 2016 Nexwayand Advast have taken out $69.99 out of my debit visa account. I do not remember giving my permission for this to occur. I downloaded the free Avast to keep my Computer Clean. I have been in and out of hospital and do not remember receiving...

Avast / Support service

Sh
Sharmaine Nethercott on May 7, 2016
I am absolutely fuming. My Nan, a recently widowed vulnerable woman clicks on a link accessible from the free antivirus software because she is frustrated with her slow computer. She pays the amount requested at the beginning. A man calls to deal with her problem but wait surprise surprise...

Avast / Billing

Ju
Julie Griffin 1 on Apr 21, 2016
Dear Sir/Madam, I am writing to you to explain that I have recently been charged twice for the same avast service. I was charged on the 23rd March 2016 for £34.99 by a company called 'Newway' on my paypal account and have also received an email confirming this. My order number...

Avast / Credit card billing issues

2m
2_many_plants on Apr 1, 2016
After numerous phone calls, tickets, and e-mails concerning auto renewal of clean up software. I could never get it to work Since it was auto renewed in January I can have now paid for two years of a product I don't want or use. All I need them to do is change my e-mail address to one that...

Avast / Secureline VPN

Na
nardao on Mar 30, 2016
I am a long-time user of Avast antivirus and have no complaints about that service. I opted for their Secure Line VPN Trial program, and when that expired, I bought their two-year full VPN program. I have never been able to connect with it, for whenever I click on the icon, only the trial...

Avast / Payment fraud

Re
Reviewer74393 on Mar 6, 2016
Avast is an internet security program that I have used for a few years. I usually let it auto-renew, therefore my banking information is contained within the app, just as with any other billing program. I was laid off and to ensure I was not billed further for any extraneous charges from any...

Avast / avast pro antivirus program

Sa
sandra merwin on Feb 6, 2016
puct not received money deducted from my bank account cant seem to get refund form need money credited back to my account dont pay fot stuff not received called but told need to make out form for refund date of incident feb.8, 2016 i requested a refund avast phone no.866-9517679

Avast / Avast Internet Security

Sy
Sylvia Conner on Jan 26, 2016
I had Avast Internet security months ago which I cancelled. You have billed me two times now. I got it taken off once and now I have been billed again on Dec. 28, 2015. Please take it off. My name is Sylvia Conner 4570 TH 151 Sycamore, Oh E-mail is sylher@outlook.com please put my money back!

Avast Antivirus / Software for apple os x - slowing down your entire mac system

Ta
Tarhun on Jan 22, 2016
Installed Avast Free Mac Security on my iMac. After a week of use the computer started to work very slowly. Couldn't understand why. Then later checked ono Activity Monitor that Avast processes uses 99% of Mac's CPU. Removed Avast Antivirus Software, everything fine now. Just a...

Avast / Cleanup and Premier in two invoices on two different machines

Ke
KeithRLM on Jan 22, 2016
I paid for order 14480068962 via patpal . I have finished up with one product on my PC and the other on my Laptop with two invoices one of £4.99 and the other with £49.99. I have not activated either at the moment as I wanted to clarify how I can resolve the problem of having them on different computers .

Avast / Internet security

Ri
richard zahina on Jan 22, 2016
1/21/16 a pop-up for a update for my online security with avast. I followed the instructions and gave them my credit card info and hit the submit button. all it did was sat "loading" for a very long time and would not do anything else. I re-submitted my order and the same thing, I...

Avast / Protection License - double billing

Tf
TFarishTexas on Jan 6, 2016
I received an email last December - my credit card was expired to renew my license. I went to my account and updated the credit card - immediately a prompt suggested I should renew the license I did on January 8. I downloaded and used that license. I found a second charge for this renewal...

Avast / Charged 39.99 on my marine federal union visa jan 3 2016, 8:46 pm

Re
Reviewer94810 on Jan 5, 2016
On 4 January 2016, I was notified by MFCU Security that I had been Charged $39.99 on 3 January 2016 at 8:46 PM, by AVAST NEXWAY 415. Today I contacted MFCU and Lodged a Complaint with the Credet Card Division, at this time there no purchasing or tracking Numbers. I will contact Law...

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