Atlantic Superstore
Reviews and Complaints

Please explain to me why I was given stamp for pots and not for the glassware when I was purchasing items at the self checkout? I went into today and was refused my purchase because I was given the wrong stamps. I have no idea what the clerk was talking about with pots. Why was I given useless stamps when I earned those stamps. Is this another false advertising scam or just not giving the customer what they paid for? This is not acceptable.
I went to the store June 22nd to get a set of glasses and the person working customer service acted like I was lying. We were given these at the self check out.

How you treat customers who spend thousands with you is pathetic
Superstore didn't even reply to my message on Facebook. What poor service.
And I was lied to at PC Financial where I was told a Manager would be emailing but rather I got a email from PC Financial telling me o contact the Manager. Case 21479691. I've been lied to and jerked around because you gave me the wrong stamps at the self checkout.

I had to spend $20 for each stamp and you gave me fraudulant stamps so I want a refund from each of the stamps that was given to me and you can see in my file that I never signed up for stamps for pots.

I have complained so many times that I am going to file a formal complaint.

On November 9th, 2024 I placed an order for my weekly groceries, the order was delivered at 3:17 PM that afternoon via Instacart. I had ordered two items from an e-mailed flyer I received on November 7th, 2024 that supposedly were on sale, from November 7th to November 13, 2024. Scotties Supreme White 3 ply tissues (6 pack) for $4.00 per six pack, I ordered 3, I was charged $11.95 per six pack. I also ordered 2 PC oranges juices priced at $3.99 each per sales flyer and I was charged $5.49 each. A few weeks ago I called Atlantic Superstore Tantallon regarding the fact I was not being charged sale prices on the items I had in my cart, they informed me the sale price amounts would be rung in before my items were delivered.

So on these two ordered I was overcharged a total of $26.97. I took the paperwork to Atlantic Superstore Tantallon, which is less than a mile from where I live, is it not reasonable to think my grocery order came from this close store? In any event the customer service people could find no record of my order and delivery. They informed me they could do nothing for me as they did not supply this order. They should have done the checking into where it came from because nothing on internet order/delivery shows a direct store where it was sourced.

I found someone from Instacart who advised it came from Bedford, which is several miles away. I called the Atlantic Superstore Bedford and spoke to someone who was going to speak to someone in the know and they would return my call, it's been a few hours and no response, what do I do, pack up these items and return them at my expense to Bedford? Because it's a substantial amount, I may very well have to.

Best before date on frozen product: 2025 JL 02 21:37, L [protected].

I have purchase this product from a couple of your retail outlets. The first time I purchased it was from your "Independent" style local outlet, and I knew they had on occasion, issues with their freezers. I got non edible product. Assumed it was a freezer issue. Second time I purchased from a different location, and a different grade store ( Atlantic Super Store), (whom, I've not been aware of freezer issues)... I got non edible product. I had purchased this product in the past and was super pleased with finding small GREEN beans, that cooked as instructed via the package, where every palatable. These last couple of bags of frozen Green beans, purchased from two different locations, and two different areas, were not edible. The beans were not green... more of a gray color with a hint of green, and tasted,.. ( sorry for the detail, but accurate) much the way Goose excrement smells. I feel like you changed farms, and are getting a far inferior product. Hoping you will take this under consideration, for your next purchase of frozen green beans. Just so you know, I took the financial hit on these, as I did not return, but supplied disappointedly to my compost pile! Guess I should just grow my own.

Received job offer letter on atlantic superstore to me

I need correct validation from your side that its real offer or fake.

Please check and inform me to avoid my financial losses.

Regards,

Sagar Kumbhar

Cell-[protected]

Manager-Reliance industry.

I was in Atlantic Superstore today around 12:30. Just trying to get some frozen meals for the week. I came in for my things, checked out and then headed for the doors. The front doors man told me to have a nice day and smiled and I followed back with the same. When all of a sudden as I am exiting my cart locks and some alarm starts going off. There is a line of people behind me and as they start to serve around me. The front desk guy comes over an says he needs to check my Receipt. It was super embarrassing and make me feel like a criminal. They didn’t need to check my receipt only UNTIL my cart locked. They didn’t check any other receipts except for mine either. I’m convinced they have people looking from above and locking to carts at the doors just to try and catch thieves, but I am NOT one! And then they never offered to help me as I was trying to push this locked cart to my car just trying to get my groceries in. Makes me want to shop at Sobeys.

I received a offer from Canada Atlantic superstore regarding job, I want to know if it is real or fake. Please reply to my email address - Pradeep.[protected]@gmail.com

This is the offer letter I received as below -

Headquarters 3711 Joseph Howe Drive Halifax, Nova Scotia B3L 4H8, Canada TEL: +[protected]

WhatsApp:+[protected]

ATLANTIC SUPERSTORE JOB CONTRACT AGREEMENT LETTER

Dear Pradeep Guna G

Atlantic Superstore Canada is pleased to confirm the offer extended to you to join its workforce. We look forward to you, becoming (continuing to be) a part of the Firm. The purpose of this letter is to set forth our understanding of the terms of your employment with Atlantic Superstore including your compensation and other benefits. It is important that you understand clearly what your benefits are and also what is expected of you at the Firm

(1)DATE OF COMMENCEMENT

Atlantic Superstore has offered you employment in the position of “STORE KEEPER” based on the information you supplied and your experience. You are expected to assume duty with Atlantic Superstore on the date mentioned in your intent appointment letter.

(2) VISA PROCESS.

Atlantic Superstore will be responsible for 70% of your visa processing amount while you will be responsible for 30%, this is because of our past experience whereby we paid the complete visa fee and our employer turns us down to work with another company causing us to lose the amount we paid for his Visa/Work permit and flight ticket to Canada. You have to pay for the visa application fee during the time of the visa process at the Canadian Embassy in your country. While company will be responsible for your work permit fee and flight ticket to Canada

(3) AT-WILL EMPLOYMENT

If you choose to accept this offer, please understand your employment is “at-will,” voluntarily entered into and is for No specific period. As a result, you are free to resign at any time, for any reason or for no reason. Similarly, Atlantic Superstore is free to conclude its at-will employment relationship with you at any time, with or without cause.

(4)SALARY

Your basic monthly Salary is 8500, CAD, Per Month after all deductions as your net salary payable before 28th of every month generally, your salary will be reviewed after six months and thereafter annually.

(5) INCREMENT AND PROMOTION

Your performance and contribution to the company will be an important consideration for

salary increments and promotion policy.

(6) WORKING HOURS AND CONTRACT DURATION: (3) THREE (RENEWABLE).

Monday to Friday9.30 a.m. to 8.00p.m., Lunch time: 01.00 noons to 2.00 p.m. Two (2) tea

breaks of 30 minutes each Sunday 10.00 a.m. To 6.00 p.m. and one (1) day off in week. The Company reserves the right to change your working days and hours.

(7) ANNUAL LEAVE/HOLIDAYS

Employee will be entitled to five (5) weeks paid leave annually. You will be paid $ 2,000 CAD for your leave allowance annually. The first such leave becomes due after completing of six (6) month continuous service. The Company shall bear the cost of Air fare for vacation trip for employee and 2 other family members.

(8) ACCOMMODATION:

Atlantic Superstore will provide accommodation to all foreign nationals at the Company's staff. Company will provide three bedroom apartment for married couples and two bedroom apartment for single employee are entitle to take meals free of charge at the general staff. Employees are customized cooks and dieticians are available options. Recreational/sports faculties shall also be made available at the disposal of all expatriates with no expenses to be incurred. Laundry and Dry cleaning service will as well be made available to all employees by the company's laundry and cleaning unit.

(9) MEDICAL AND HEALTH CARE:

Employer will provide the employee with comprehensive health care for the time of contract, and follow-on care for injuries suffered during the time of contract for employee and family.

(10) TRANSPORTATION:

An official vehicle/helicopter shall be provided on 24 hours daily basis for local transportation. A round trip flight ticket to cover the span of your contract engagement will be provide and delivered to you on the completion of your relevant travel documents and immigration particulars.

(11) ORIENTATION PROGRAM:

There will be a routine check of your credentials on arrival by the human resource department to confirm validity. Candidates are to compulsorily attend the 2 weeks orientation/familiarization seminar organized for new employees after arrival.

I understand that nothing contained in the agreement letter or conveyed during any interview, which may be granted is intended to create an employment contract between the company and me.

In addition, I understand and agree that if I am employed, my employment is for no definite or determinable period and may be terminated at any time, and this will be because when I carry out anything I discern already which is forbidden and against the rules and regulations of the company.

Kindly indicate your acceptance from the date of this letter by Signing on the duplicate copy of this letter and thereafter return back to us.

I have read and understood the terms and conditions stated in the agreement letter and hereby confirm my acceptance.

Regards

Mr. GraceMan Owen

Human Resources Manager at Atlantic Superstore Canada TEL: +[protected]

WhatsApp: +[protected]

Employee Name: ----------------- Employee Signature...

Date:...

Passport No:... Country:...

I started on this journey with an issue on a delivery transaction. Now it is so much more than that. I've been trapped in an endless loop of trying to find someone to hear me. Making calls only to be shrugged off and given the same email address that goes nowhere. I write emails anyway, but they just get rejected by your system. I'm putting one of the threads below, but honestly I am so disappointed in this experience that I can't believe I've been a loyal customer for so long. I have over a million points that I don't even want to use now. I know that doesn't matter on your end because there is no financial benefit for the stores, but you've spent millions of dollars to develop loyal customers only to have your customer service training and practices fail.

That's all.

Lara Cassidy

Hello,

I was told by my Atlantic Superstore on Chain Lake Dr. to send a note to [protected]@pcexpress.ca. I did just that and it came back to me with the below. I found your email address online.

Could you please see my notes below and get back to me with your thoughts on if you feel this customer service is acceptable?

I know I sound sarcastic here, but I’m not being so. I’m being genuine. I find this situation has left me feeling so let down from a shop that I choose regularly to spend my earnings at, that I need to know that I have not been so wrong to do so.

I’ll look forward to hearing from you soon.

Lara

Begin forwarded message:

From: Lara Cassidy

Subject: I'm dumbfounded

Date: September 21, 2023 at 7:46:28 PM ADT

To: [protected]@pcexpress.ca

Hello,

I sent the below email looking for an answer. Instead I received this:

Ticket (#324726) has already been closed. This new request will not be actioned.

Please send a new email to [protected]@pcexpress.ca to raise a new ticket.

This is NOT GOOD CUSTOMER SERVICE.

Would like to hear from someone with at the very least an apology, but more than that - I would like to be compensated for my missing items.

Lara

Begin forwarded message:

From: Lara Cassidy

Subject: Order gone wrong!

Date: September 21, 2023 at 4:18:52 PM ADT

To: [protected]@pcexpress.ca

To whom it may concern,

I wanted to write you a note to explain the situation I encountered with my delivery order yesterday.

First, let me say that it was my first time using PC delivery - and I suspect my last.

I was in a unique situation yesterday where I found out I had surprise guests showing up at my home at 5:00pm, but I am temporarily incapacitated and unable to walk any distance or lift any weight. I had a moment of brilliance and decided to order groceries as I haven’t been able to shop and had very little in my cupboards.

Communication from the shop was good except for a note I received that some of the items I ordered were unavailable and would be replaced with a selection of my choice. I didn’t want the replacements, but there was no way to 'reject all'. No matter, I wrote a note in the ‘notes’ section.

My order was due between 5:00 and 6:00 pm. At 6:05pm I received a call saying that the driver had delivered my order to the wrong address in a different building nearby. The person at that address called the store to notify them.

I was then given the choice of going to get my groceries from that building or waiting until sometime the next day to receive my order. Neither good options. When I expressed this wasn’t really acceptable, I was basically told “too bad”. The store doesn’t pull orders after 5:00pm and it wasn’t their fault because they have no control over the Skip The Dishes drivers.

Thankfully, one of my guests arrived during the call, took over the situation and went to get the groceries for me, but when she arrived back several items were missing that I was billed for.

I was very surprised that:

a) Skip The Dishes was the delivery service as there is no mention of this when ordering.

b) PC Express at the store had no accountability and could not offer any workable solution.

c) The attitude that I was met with - that it was basically my problem and no-one was going to help me.

d) There was no type of follow up to see if everything was in order once my groceries were retrieved. Especially as it wasn’t.

As a very good customer, I feel completely let down.

Regards,

Lara Cassidy

On s'est fait littéralement fraudé au Superstore Atlantique cet été.

Ma belle-soeur a acheté une carte cadeau Canadian Tire au montant de 50$ et la transaction s'est passé sans encombre, elle est clairement identifiée comme telle. Il se trouve qu'en l'utilisant, on s'est fait dire que le solde était à zéro, que le montant avair déjà été utilisé.

It’s Saturday morning. Went in to purchase a few items. The store was a typical busy Saturday morning. When I went to check out my items there were only 2 cashiers on a busy Saturday morning. Oh right the other option is the self check out which was overloaded next to the 2 cashiers with line ups down the store carts packed other waiting with their few items. This is horrible. Just something else to on to the frustration people are feeling with shrink inflation and sky rocketing prices as this company is making more profit than ever before. I left upset and drove up to Sobeys. All cashiers were on and the bonus …. eXPRESS checkout 15 items or less and No self checkout. And the food quality and prices … much better. After shopping at the Tantallon Superstore for 20 years I bid you goodbye. Stan

I am writing a complaint against your dairy Isle why is all your dairy products at the very back of your store I will not ship there because of that ;I am a senior and all that walking I can't do and especially if I just want milk and ice-cream and all our dairy ;;;why do you not change that and our big Sobeys is the same that is why I shop at the small Sobeys ;;it is time super markets start thinking of us seniors and not money ;;;;

Food, chicken Cesar salad
Is this what it has come down to?
A real package would have been nice.
This looks awe full.
My husband brought this home last night
(May 10,2023) and this is how the croutons were places in a ziploc bag.
How do I know someone’s hands weren’t all over them.
This just turns me off from eating the food or ever buying 1 of these again.
Sharing on social media.

Morning, my name is Megan Liu. I am a student at Mount Saint Vincent University.

I live Westwood community of Halifax which is nearby the St. Margret Bay Atlantic Superstore. I went there this morning (May 09, 2023) and tried to get benefits from student discounts. However, the manager told me that there only the city superstore has the policy not here, which really doesn't make sense to me because I just got it last Tuesday! (May 02, 2023). I explained to her at that time, but she and the cashier both insistently hold the original opinion. I sent the message on Facebook trying to clearly tell the story to the communicator. I asked for help to know what I should follow in the conflict situation and could they like to check it for me.

The communicator online told me that there is no longer an offer for the student discount. When I asked the question about where I can get the news of the elimination of the policy online, I got the response that I might not find out the information about the new policy for the specific store, which is really blurry and doesn't make sense to me.

I am a loyal shopper at your store,but very pissed off at the moment.The last 4 times i went in that store to buy things,it came up a bigger price than the ticket on the shelf.Knowing my prices and watch everything ,i had to get a employee to fix the price,if i didn,t see it,think of how many more people are paying the wrong ,more expensive price.With the cost of everything now,people have to watch every penny spent,its hard,and also my husband went shopping there saturday passed,i was home sick and bought almost a $100 worth the stuff and found 2 things on the receipt,with wrong prices,they were supposed to be on sale.i just thought i,d bring this to your attention.hope this gets resolved

Hi I frequently shop at the Elmsdale Superstore in Nova Scotia because I live in Enfield and it's 6.3 km's from my house. the problem I have is they never carry enough flyer deals or exclusive offer deals. I will often try and go there on the first day of the sales because I know how hard it is to buy the products that are available. for instance this week I had received an exclusive offer for atlantic butter $3.99 I literally drove there 3 times to know avail I even called tonight because the deal is over this evening and they said no we don't have any we only received one case this week so frustrating! So then I called some other superstores to see if they had any out of all three I called they had the products as they usually do problem is they are too far away I would burn more fuel then savings. my brother in law works as a manager in another location and he tells me they don't order enough stock for up coming flyers because they don't have that problem at there store, while I'm at it there is hardly ever a time I don't come home and look at my receipt that I'm not over charged for something again not worth the fuel to go back for a couple of bucks! sorry for the rant one pretty frustrated customer here I would rather you didn't send me exclusive offers I cannot take advantage of thanks a lot!

Dear sir, I got Job offer from ur company as a Assistant Manager position on ur UK store address. All i wanted to know that, it this fake or real ? Kindly reply. Thanku

I got Mail at 2.35pm today from this email - [protected]@gmail.com

And Store address mentioned is - Atlantic Superstore

Wollaton Rd, Lenton,

Nottingham NG6 1BB,

United Kingdom.

Good day,

I just got this email after an agent asked me to send them some documents. Please help me find out if this is fake or not.

Welcome Mr. Ali Kolahdoozan!

The decision to join a company is a big one. We have opportunities for hard working, energetic and reliable people just like you.

Due to the causes of Corona virus in the world and global economic weakness and due to our different cultural relations with different world cultures, we are happy to have you as our trusted Store Manager.

Working in a dynamic environment, you will partner with our store management team to ensure product loss is minimized.

We are happy to have you in our team to have different cultures of the world, including Iranian.

Congratulations to you for accepting the task with a positive outlook.

Follow the next steps of your process with Royal Company and we are waiting for your visit.

Atlantic Superstore, Ca. 🇨🇦

3601 Joseph Howe Drive, Halifax, NS, Canada B3L 4H8

Email : [protected]@gmail.com

Web// www.atlanticsuperstore.ca

I was scanning a few items this morning when the clerk on duty came over and started rummaging through my bags claiming there were items I hadn't scanned. The fact of the matter was I had two of the same items. I double scanned one of them and then bagged them as I always do with identical items. She told me I couldn't do it that way. She made me feel like I was a thief and never took her eyes off me during the entire transaction. Is it not her job to help people, not critisise them? I never caught this ladies name, but the incident took place July 24/22 between 7 and 8 am. I do not like being treated like a common thief. I won't be back there again. Should nothing be done about this I will go to the higher ups. It'll likely all be swept under the table, but I will make waves.

([protected]@gmail.com)

Thank You

i got a mail from "[protected]@gmail.com" regarding job opportunities

on my mail address "[protected]@gmail.com" .

so can you please tell me is this mail genuine or fake?

it would be help for me to save myself from a fraudulent activity.

Dear, Applicant:

Our office has received your resume CV relating to the direct employment going on in ATLANTIC SUPERSTORE for consideration. Due to you applying outside Canada, The management has decided to interview all international applicants through email. There is an attached Letter of Interview to this mail, which you need to read carefully and answer the questions correctly

To proceed further you are required to provide the following details;

1. Answers to the interview questions

2. Educational qualifications Certificates scan copies

3. International passport. Scan copies front and back

4. Two colored photo size

you are requested to send a scan copy of your certificates as proof of educational qualification. Fill the forms with a pen and return it to us as an attachment file by email. This form will be attended officially in our office by the ATLANTIC SUPERSTORE officials.

Your experience can be considered in line with a number of vacant positions we currently need, Our HR senior officials shall review the entire filled Applications, Interview responses provided by all applicants and their educational qualification certificates.

JOB STATUS: Full-Time and Half Time.

SALARY INDICATION: 7,500 CAD Monthly (Seven Thousand Five Hundred) and above pending on work experience and field of specialization.

However, kindly return your answer script together with the filled application form within 72hours of receipt.

Proper self-introduction interview will be conducted here in our office in Canada if selected to enable the ATLANTIC SUPERSTORE management to know you better.

Best Regards,

Manager: John Lucas

Address: 3711 Joseph Howe Drive Halifax, Nova Scotia B3L 4H8 Canada

Contact Phone: +[protected]

Website: https://www.atlanticsuperstore.ca