Arctic Spas & Leisure Products’s earns a 1.0-star rating from 1 reviews, showing that the majority of customers are dissatisfied with purchases.
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We got a new hot tub from Arctic Spas on July 11 and it arrived at our place on August 11
We got a new hot tub from Arctic Spas on July 11 and it arrived at our place on August 11. We paid the full amount of $15,251.25 on August 8. The hot tub came with their "***" system that uses salt to make chlorine. This is an extra charge compared to a regular chlorine hot tub. Within the first week of delivery, we noticed that the "***" system wasn't working. We called for a service technician to come and check it out. He came and said he had never seen this before and didn't know how to fix it. He left and the problem continued. However, now the *** system was producing chlorine 24/7, making the hot tub unusable due to extreme chlorine levels. Since we bought the hot tub, the service technicians have come 4 times without fixing the defective hot tub that was already defective when it arrived. On September 25th, the service department called and said they now "realize" there is a fundamental issue with their new "***" system after other complaints. The manufacturer doesn't know what's causing the issue. A service tech came again on September 25th and disconnected the "***" system and gave us chlorine. There's still no date for when they'll fix the hot tub and give us the product we paid for. We've contacted the store many times and left voicemails saying we want to return the hot tub and get a full refund. The manager is supposed to call us back, but never does. Under the "Sale of Goods Act," Arctic Spas has to sell us a product that's fit for its purpose. The product must work the way it's supposed to. Unfortunately, it doesn't, and we want a full refund.
Is Arctic Spas & Leisure Products legit?
Arctic Spas & Leisure Products earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Arctic Spas & Leisure Products has registered the domain name for arcticspasedmonton.com for more than one year, which may indicate stability and longevity.
Arcticspasedmonton.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Arcticspasedmonton.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Arcticspasedmonton.com you are considering visiting, which is associated with Arctic Spas & Leisure Products, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Arcticspasedmonton.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The arcticspasedmonton.com may offer a niche product or service that is only of interest to a smaller audience.
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About Arctic Spas & Leisure Products
At Arctic Spas & Leisure Products, we understand that our customers are looking for more than just a hot tub or swim spa. They are looking for a way to enhance their outdoor living space, to create a relaxing and inviting environment that they can enjoy with family and friends. That's why we offer a range of products that are not only functional and reliable, but also beautiful and stylish.
Our hot tubs and swim spas are designed with the latest technology and features, including energy-efficient components, advanced filtration systems, and customizable controls. We also offer a range of accessories and add-ons, such as lighting, sound systems, and water features, that can help you create the perfect outdoor oasis.
At Arctic Spas & Leisure Products, we are committed to providing our customers with the highest level of service and support. Our team of experts is always available to answer your questions and help you find the perfect product for your needs. We also offer a range of financing options, making it easy for you to get the outdoor leisure products you want without breaking the bank.
Whether you are looking for a hot tub, swim spa, or other outdoor leisure product, Arctic Spas & Leisure Products has everything you need to create the perfect outdoor living space. With our commitment to quality, style, and customer service, you can trust us to help you find the perfect product for your needs.
Overview of Arctic Spas & Leisure Products complaint handling
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Arctic Spas & Leisure Products contacts
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Arctic Spas & Leisure Products address10844 170 St NW, Edmonton, Alberta, T5S 2H7, Canada
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