Oral-B
reviews and complaints

oralb.com is a website where you can purchase electric toothbrushes and other oral care products. However, I must say that I'm disappointed with the spinning head of the Oral-B electric toothbrush that I recently purchased. It's way too stiff and hard to maneuver. It's such a shame that I have to put in extra effort to get it to work. Even though I just recently bought it, it already seems like it's functioning poorly. I don't understand why the quality suddenly drops after a short time. It's not fair that I have to give it a one-star rating for this product.

I've been using Oral-B brushes for more than twenty years now and they have been my go-to oral hygiene tool. However, I've encountered some issues lately that I feel the need to address. Within the past six months, I've had to buy four different brushes. This is strange, considering that they all stopped working after just two to three weeks of use. Now, I don't know what's going on with these brushes, but I'm not impressed at all. It's quite frustrating having to spend a lot of money on new brushes every few weeks.

I remember getting my first Oral-B brush back in the day, and it lasted for an incredible six years. So, what's going wrong now? I'm not impressed at all. The consistent breakdowns of the brushes are not acceptable and I feel like I need answers. Overall, Oral-B is a classic brand with a reputation for quality, but in my recent experience, I believe they have fallen off track in that department.

with that, but overall it works fine and cleans teeth well. My teeth feel more polished and clean after using the Oral-B toothbrush.

The brush is easy to hold and maneuver around the mouth. The different brushing modes are handy, and I like the timer that lets you know when you've brushed for two minutes, which is the recommended amount of time. The charger is also convenient to use, and the toothbrush charges quickly.

However, the only downside is that the battery life seems to be getting shorter and shorter. I only charge it once a week, but it only lasts a few days now when it used to last a week or more. Additionally, the limescale buildup around the head is quite annoying. I clean it twice a day, but it still builds up.

Despite these flaws, I still recommend this toothbrush to anyone looking for a good toothbrush. It does its job well, and my mouth feels cleaner after every use. It's durable, and the different brushing modes make it easy to customize to your brushing needs. But be prepared to have to clean it more often and charge it more frequently as time goes on.

I ordered from Oral-B's website but changed my mind and decided to cancel it right away. When I called them up, they told me they couldn't cancel it anymore. It was a bit frustrating, but I figured I would just wait it out and not use the product once I received it. However, it wasn't until three whole days later that they finally shipped it out to me. When it finally arrived, I made sure to refuse delivery so that I could get my refund. But guess what? They still won't refund me for it!

It's been a back-and-forth situation every time I call them up. The customer service representatives seem clueless and I'm not sure they even understand what I'm trying to tell them. It's frustrating to be put on hold so many times, and even more infuriating to not get any real answers from them. Every time I ask about a refund, they simply say they will "maybe" give it back to me in a month or so. It's ridiculous!

I honestly couldn't recommend Oral-B less. The customer service is terrible and they've made no effort to resolve my issue. If you're thinking about buying anything from them, I highly suggest you look elsewhere. Don't waste your time with Oral-B!

So I got this new Oral B power tooth brush back in December of 2016. I was pretty excited about it, but I knew that buying the brush heads would cost me an arm and a leg. But things started looking better once I registered it on the Oral B website thinking that I'd get some cool coupons for those pricey brush heads.
You can imagine my disappointment when I never got any coupons or response from the Oral B folks even after emailing them. This has been going on for like four months now and it's not super cool. It's a shame, really because I love Oral B products, but their customer service is just not doing it for me.

I gotta say, Oral-B is a real let down. I was stoked to try out their Gum Care Compact toothbrush after picking it up at Walmart, and it was pretty sweet. Like, really good, you know? So good that I never went back to those boring basic brushes I used to get before. But dang, finding it again after that first buy was a straight-up nightmare. I looked hither and yon, all over Houston (which, for those of you who don't know, is the 4th biggest city in the whole US of A), but no dice. Zilch. Zero. I even hit up their website, thinking they might know where to get one, but it was a bunch of jargon and nonsense. Finally, after all that frustration and feeling like I was beating my head against a brick wall, I called their customer service hotline. They couldn't even tell me if it was still on the market! Like, come on, man! Do you not appreciate the value of a darn good toothbrush? I gave them a couple other zip codes and nothing. Nada. Zippo. I'm honestly pretty disappointed, and I don't think I'll be giving Oral-B another try any time soon.

I gotta tell ya, I ordered an Oral-B toothbrush that I thought was gonna be the bee's knees, but it turned out to be all buzz and no honey. When I decided I wanted to send it back, I called up Oral-B's customer service line and instead of being helpful, they tried to talk me out of it! So I had to go through all this rigamarole just to return a dang product. They made me print out my order form, fill out a bunch of info like my name and birthdate, and then I had to ship it back to them all at my own expense. And then, to add insult to injury, it took them OVER TWO MONTHS to give me my money back in the form of a gift card that expires in six months. Can you believe that?

Honestly, I wouldn't give Oral-B the time of day if they were the only toothbrush company on Earth. If you want my advice, skip them and head over to Amazon. Not only are they way easier to deal with, they're also way cheaper. And let's be real, who doesn't love a deal?

I had a less than stellar experience with Oral-B's website, oralb.com. I placed an order for an electric toothbrush, which was confirmed at first, but then immediately cancelled. Apparently, the reason for the cancellation was due to an issue with how my address was listed on the automatic refill, where it was in all capital letters, as opposed to how it appeared on my banking information.

To make a long story short, I attempted to make the purchase four times, only to have it cancelled each time - even when I used PayPal for two of those attempts. I spent several hours on the phone with Oral-B's customer service, as well as my bank, who confirmed that it was indeed Oral-B who was cancelling my order.

I eventually had to make a fifth call to Oral-B, where I remained on hold for another thirty minutes. Finally, with the help of a supervisor, I was able to place the order using my husband's PayPal. Fortunately, the supervisor authorized the refund balance, which included the current price along with the original sale price.

In conclusion, my experience with oralb.com was a total nightmare. I would not recommend using this website for your dental hygiene needs. If I could give it zero stars, I absolutely would.

This is my experience with Oral-B toothbrushes. So, I found mold on my toothbrush, and not just once, but twice! I cleaned it up, thinking it was good to go, but when I dropped the toothbrush head, much to my dismay, I saw black mold. Not a pretty sight. I even have pictures to prove it!

I immediately contacted the Oral-B customer service team, hoping for a quick and effective resolution to the problem. However, I was quite disappointed when they suggested I needed to clean the entire unit with a damp cloth, as if that's the solution! Moreover, their response included a snarky remark about my housekeeping skills. Okay, I'll admit I'm not the most organized person, but mold on my toothbrush isn't because I'm a bad housewife, right?

Despite the rude response, Oral-B did offer me a $7 coupon for four new brush heads. I suppose it's a generous offer, although I couldn't help but shake my head at their apparent knowledge of store prices.

Unfortunately, that's not the end of the story. Even after replacing the toothbrush head, less than two months later, mold returned again! It's beyond frustrating. I even have more pictures (check out #4-6) that show the growth.

In conclusion, I wouldn't recommend Oral-B toothbrushes to anyone. Their customer service needs a vast improvement, and the mold issue is just unacceptable. I hope others don't experience the same problem I did.

My order number is *** and I'm writing this review on 2022-11-22. To my dismay, the experience I had with Oral-B left me feeling disappointed and frustrated. This is a renowned company, but how unfortunate it is that they treat their customers in such a manner.

It seems like false advertising and disrespect towards the customer is a common practice in this company. It makes me wonder if they have any accountability or responsibility towards their clients. My experience has been very harrowing and left me with a sense of betrayal.

I purchased a product from Oral-B, but it wasn't the item that I was expecting. The order was sent to me by The Hut Group, a company under Oral-B, and it was an empty box filled with waste paper. I paid 280 euros for this box, which is unprofessional and a complete ripoff.

Since November 17, I have been trying to reach out to them through various channels, including email and phone calls. I have sent them documents and pictures of the product that I received, but there is no clear response or solution from them. All I get is a repeated email saying "sorry," which doesn't help me in any way.

At this point, I'm not sure who to turn to or where to file a complaint. It's distressing to see a company that I trusted, treating their customers in such a manner. The absence of accountability and responsibility has left me feeling helpless.

As I did more research online, I realized that I am not the only victim of Oral-B and The Hut Group's dubious practices. Many people have faced similar issues, and there has been no response or resolution from them.

I hope that others who are considering buying products from Oral-B will do their research before falling into the trap of false advertising. It's crucial to understand that a company that lacks accountability, responsibility, and respect towards their customers is not worth doing business with.

In conclusion, I demand that Oral-B and The Hut Group take responsibility for their actions and provide a solution to this issue as soon as possible.

I'm extremely angry with this company because they are deliberately misleading customers!

Their packaging promotes a 30 Day Risk Free Trial is on offer with this product (Oral-B Vitality Pro Electric Toothbrush).

However, they do not make it clear that:

1. They do not support the customer with the return of this product whatsoever.

2. Expect the customer to completely arrange and fund the return themselves without any assistance.

I have registered the product on their website and have included my contact details and am within the 30 days period.

I bought an electric Oral B toothbrush in May from Savers in Beverley, East Yorkshire. The first I took back in a matter of days as once it was fully charged, it needed re-charging after only 3 or so days. I was given a replacement, and though I have continued with it, the same problem manifests itself.

This shouldn't be happening, and it never did on my previous Oral B toothbrush.

They have a policy of no changing of address at any point of the order.

I made a mistake while ordering and put the wrong shipping address. I immediately noticed and tried to change it. It was not possible by any means. The order was still in process and wasn't shipped yet.

When I reached out they told me to redirect through ups which cost me an additional 50 dollars.

Seems to me that The company is trying to force you to buy a new product if you make a simple mistake.

On August 15th 2023. I tried to purchase:

My code for $80.00 off IO7 failed 2 twice. I received two texts from you and your site wouldn't except code word AUGUST.

Your text 994-62

Oral-B and Crest: VIP Update! ONLY 12 HOURS LEFT! Grab the iO7 or iO7G for $80 OFF with code AUGUST: https://oral-b.attn.tv/l/kGR/NmuZ9

I'm so disappointed.

Please explain what happened.

[protected]

Purchased a 2 pack of oral b iO toothbrushes from Sams website. The white one has a black mold down in the inside. I noticed I was having like an allergic reaction and mucus build up after brushing my teeth. The head itself has been changed twice. When I replaced the head this time there was black mold down in the actual part that the head connects to. The other toothbrush has had no issues.

I tried out Oral-B's website (oralb.com) to see if they offered any firm manual toothbrushes. Unfortunately, I couldn't seem to find any information on that. Additionally, when I entered my location, I noticed that they assumed I lived in a certain area - but they were dead wrong about that! Overall, I wasn't too impressed with my experience on Oral-B's website and I think I'll be switching back to Colgate.

I gotta tell ya, the Oral-B toothbrush ain't all it's cracked up to be. I mean, sure, it looks cool and all, but as soon as any pressure is put on the head, forget about it - that thing won't spin worth a damn! Honestly, I was pretty disappointed with it. But then I took the plunge and got myself a Sonicare, and holy cow, what a difference! This thing is like a power tool for your teeth - really gets in there and gives 'em a good scrubbing. I'm telling you, if you wanna step up your toothbrush game, go with the Sonicare. Trust me on this one.