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Aquasana Reviews 25

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Aquasana Consistently great customer service

Consistently great customer service. Very helpful when my product ended up having a defect. Worked with me to ship out a replacement!

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B. Weimann
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Consistently great customer service. Very helpful when my product ended up having a defect. Worked with me to ship out a replacement!

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C. Goldner
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zero customer support, faulty product, also doesnt filter out arsenic, calcium and other chemicals. system parts are cheap and one of the pipes cracked. tried to call them for customer support, but they dont answer. All they want you to do is buy the system, they wont help you when it breaks down or you have a leak.

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N. King
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I purchased the Aquasana counter top "clean water machine" in June. The first thing I noticed was the water taste was very good. I even left a positive review about the taste on their website.The filter cartridge is advertised to be good for 320 gallons. After 7 months of use (approximately 200 gallons) the device began to leak water out the top back end of the device running down the sides and onto the counter. I decided even though the filter should not be due for replacement I would replace it to see if the leaking would stop. After purchasing two filters (can only purchase a pack of 2 unless you join a subscription plan) I replaced the filter and it did nothing to stop the leaking. So after spending $125.00 for the device and $60.00 for the two filters I can no longer use the leaking device. I tried calling Aquasana and after waiting on hold was given the option of having a representative call me back which I chose. I never received a return call.

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D. Crist
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I purchased a whole house water filter system for $2141.77 in sept 2020 and in Nov. 2020 they had a 60% off sale. I contacted them by phone 4 times and emailed, they said they would refund the difference of $450 but they never did refund the difference. I never installed the system and probably wont. I will never purchase from them again. This company obviously doesn't care about the customer only how many units they can sell.

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Aquasana installed my system outside and it works great

installed my system outside and it works great. i got the carbon rhino and the descaler. it feels so great not to bathe in chlorine and to not have build of minerals everywhere. just wanted to share my experience, thank you

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J. Lang
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installed my system outside and it works great. i got the carbon rhino and the descaler. it feels so great not to bathe in chlorine and to not have build of minerals everywhere. just wanted to share my experience, thank you

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A. Kerluke
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As recommended by Aquasana's Sales I PURCHASED THE AQUASANA WELL WATER SYSTEM INCLUDING THEIR SALT-FREE WATER CONDITIONER . THE WATER CONDITIONER HAS BEEN A COMPLETE WASTE OF MONEY IT LEAVES HARD WATER STAINS ON EVERY ITEM THAT COMES IN CONTACT. I CALLED AQUASANA ONLY TO BE TOLD THE SALT FREE CONDITIONER WILL NOT REMOVE HARD WATER STAINS AND THAT ITS NOT RECOMMENDED FOR USE WITH WELL WATER SYSTEM

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M. Prosacco
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Product advertised as a holistic water solution for removing impurities, softening water, etc. We purchased the whole house system for our well supply, and it worked fine for about 4 months. It started leaking, we could get no customer service answers or an 'approved' plumber to solve it. In addition to the leaks, the water from the pipes started smelling of sulfur-a REALLY strong smell. I have left countless emails and voicemails, have sat on hold for extended periods of time, and can get no answers. While I understand delays due to COVID, this is not reasonable. Their delays caused us to go beyond the 1-year warranty period (which for us ended on Nov 29) . Do not purchase this system. Even if you liked it, you'll never get service.

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Aquasana zero customer support, faulty product, also doesnt filter out arsenic, calcium and other chemicals

zero customer support, faulty product, also doesnt filter out arsenic, calcium and other chemicals. system parts are cheap and one of the pipes cracked. tried to call them for customer support, but they dont answer. All they want you to do is buy the system, they wont help you when it breaks down or you have a leak.

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D. Cronin
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Watch out for the scam in this company... I bought a countertop water system about 4 years ago, and they asked me if I wanted to go on filter Auto refill. I stated yes and figured okay... 6 months later they said they had made a mistake and forgot to send me a promotional shower filtration system, so of course I accepted it... Next thing I knew when filter refill time was to come around they sent me a filter for the countertop filtration system, and then I get charged for a filter for the shower which I have never used since they gave it to me. Here's the scam they get you to buy a product, then later they send you a promotional product, and if you sign up for autofill on your filters you will get sent a filter for both systems when you only asked for the countertop filters to be refilled, and charged to your credit card for the one you never asked to have refilled... This company is a joke a scam and a bunch of thives!

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G. Berge
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I bought the million gallon version with a prefilter, a softener (they called it a descaler) and main filter in 2017. After it was installed, I cleaned all my fixtures to remove the buildup of scale. I had also just installed a glass shower enclosure so I was excited to not have to clean the buildup on the fixtures and shower. Unfortunately, the scale came right back. I called the company and they said it keeps the inside of the pipes clean but they make no promises on the outside of fixtures. We'll that's not what the salesperson told me. I removed "descaler" after about 6 months and tossed it in the trash. I had to cut it up because it wouldn't fit in the can. It's pretty big. I installed a standard water softener and all is well. I would stay away from this system. I should have known better than to trust their site. They constantly have their system at 50% off.

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C. Kerluke
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After 20+ years, I give up on Aquasana after the past three years of fiascos I was a customer of Aquasana for at least 20 years. I have had so much trouble with their products and then ZERO customer support over the past 4 years. I have spent in plumber services far more than I paid for both the Reverse Osmosis System and the Whole House Water Filter. I have had leakage and damage with the RO system, which I finally gave up on altogether after hundreds of dollars in plumber bills for 4 or 5 visits and replacement parts. I have had blackened filters on the Whole House Filter within two weeks of installing them. I was given a replacement as a "ONE TIME COURTESY." I paid a plumber to remove the bad whole house filter and install the "new" one. I gather the new one is not new at all - the replacement cuts my water pressure down by at least 25% to 30%. We have to bypass the whole house filter every night so that our outdoor watering system has sufficient pressure to pop up. Aquasana tells me I need to get a plumber in to demonstrate by video that the water pressure is insufficient and by how much. Then MAYBE they'll replace it and I can pay the plumber to come back for the 4th time. I'm officially giving up on Aquasana, but not before I put this review every place I can.

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K. White
Englewood, US

Ordered replacement UV bulb on the 4th, tracking number provided by aquasana says USPS awaiting on the package. Sent 2 emails, no response. Sent review about their customer service, they responded within few hours that they can't publish it. Thats pretty said that companies publish only positive reviews, that misleading and being untruthful to customers.

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Aquasana Ordered replacement UV bulb on the 4th, tracking number provided by aquasana says USPS awaiting on the package

Ordered replacement UV bulb on the 4th, tracking number provided by aquasana says USPS awaiting on the package. Sent 2 emails, no response. Sent review about their customer service, they responded within few hours that they can't publish it. Thats pretty said that companies publish only positive reviews, that misleading and being untruthful to customers.

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D. Bruen
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THEY REMOVE NEGATIVE REVIEWS FROM THEIR WEBSITE. This is FALSE ADVERTISING. Here is my review that they took down: Poor quality leads to disastrous results. BEWARE! This was my experience with this filter: Easy to buy, easy to install. Water tasted great. The morning after I had it installed, I woke up to find that the intake hose had popped off during the night. Upon further inspection, the brass plug that fits into the end, in conjunction with the plastic sleeve and brass nut were not enough to keep it attached to the brass T connector and it flooded my kitchen, my hallway, my stairwell, my basement, my storage closet, my bathroom, my laundry room and my basement. It was the equivalent of leaving a tap turned all the way for 6 hours while I slept peacefully. I call the company directly who did not care to hear about my experience, but told me that they have a 90-day no questions asked return policy. Oh, and I have to pay for the return shipping. THANKS. Meanwhile, I have OVER $10,000 worth of water damage to my home. What's another $30 to ship this very heavy item back to the company? Talk about adding insult to injury. The worst thing is, this could EASILY be remedied by pre-fabricating the hoses and testing their strength to stand up to (in my case) very medium water pressure. Sadly, the cheap way is to send a plastic bag full of plastic parts that-- while easy to put together-- just don't do the job. I think the "no questions asked" is just their way out of hearing these stories. Please, please, please don't make the same mistake I did.

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Aquasana As recommended by Aquasana's Sales I PURCHASED THE AQUASANA WELL WATER SYSTEM INCLUDING THEIR SALT-FREE WATER CONDITIONER

As recommended by Aquasana's Sales I PURCHASED THE AQUASANA WELL WATER SYSTEM INCLUDING THEIR SALT-FREE WATER CONDITIONER . THE WATER CONDITIONER HAS BEEN A COMPLETE WASTE OF MONEY IT LEAVES HARD WATER STAINS ON EVERY ITEM THAT COMES IN CONTACT. I CALLED AQUASANA ONLY TO BE TOLD THE SALT FREE CONDITIONER WILL NOT REMOVE HARD WATER STAINS AND THAT ITS NOT RECOMMENDED FOR USE WITH WELL WATER SYSTEM

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Aquasana I purchased a whole house water filter system for $2141.77 in sept 2020 and in Nov

I purchased a whole house water filter system for $2141.77 in sept 2020 and in Nov. 2020 they had a 60% off sale. I contacted them by phone 4 times and emailed, they said they would refund the difference of $450 but they never did refund the difference. I never installed the system and probably wont. I will never purchase from them again. This company obviously doesn't care about the customer only how many units they can sell.

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Aquasana Product advertised as a holistic water solution for removing impurities, softening water, etc

Product advertised as a holistic water solution for removing impurities, softening water, etc. We purchased the whole house system for our well supply, and it worked fine for about 4 months. It started leaking, we could get no customer service answers or an 'approved' plumber to solve it. In addition to the leaks, the water from the pipes started smelling of sulfur-a REALLY strong smell. I have left countless emails and voicemails, have sat on hold for extended periods of time, and can get no answers. While I understand delays due to COVID, this is not reasonable. Their delays caused us to go beyond the 1-year warranty period (which for us ended on Nov 29) . Do not purchase this system. Even if you liked it, you'll never get service.

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Aquasana I bought the million gallon version with a prefilter, a softener (they called it a descaler) and main filter in 2017

I bought the million gallon version with a prefilter, a softener (they called it a descaler) and main filter in 2017. After it was installed, I cleaned all my fixtures to remove the buildup of scale. I had also just installed a glass shower enclosure so I was excited to not have to clean the buildup on the fixtures and shower. Unfortunately, the scale came right back. I called the company and they said it keeps the inside of the pipes clean but they make no promises on the outside of fixtures. We'll that's not what the salesperson told me. I removed "descaler" after about 6 months and tossed it in the trash. I had to cut it up because it wouldn't fit in the can. It's pretty big. I installed a standard water softener and all is well. I would stay away from this system. I should have known better than to trust their site. They constantly have their system at 50% off.

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Aquasana Watch out for the scam in this company

Watch out for the scam in this company... I bought a countertop water system about 4 years ago, and they asked me if I wanted to go on filter Auto refill. I stated yes and figured okay... 6 months later they said they had made a mistake and forgot to send me a promotional shower filtration system, so of course I accepted it... Next thing I knew when filter refill time was to come around they sent me a filter for the countertop filtration system, and then I get charged for a filter for the shower which I have never used since they gave it to me. Here's the scam they get you to buy a product, then later they send you a promotional product, and if you sign up for autofill on your filters you will get sent a filter for both systems when you only asked for the countertop filters to be refilled, and charged to your credit card for the one you never asked to have refilled... This company is a joke a scam and a bunch of thives!

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Aquasana I purchased the Aquasana counter top "clean water machine" in June

I purchased the Aquasana counter top "clean water machine" in June. The first thing I noticed was the water taste was very good. I even left a positive review about the taste on their website.The filter cartridge is advertised to be good for 320 gallons. After 7 months of use (approximately 200 gallons) the device began to leak water out the top back end of the device running down the sides and onto the counter. I decided even though the filter should not be due for replacement I would replace it to see if the leaking would stop. After purchasing two filters (can only purchase a pack of 2 unless you join a subscription plan) I replaced the filter and it did nothing to stop the leaking. So after spending $125.00 for the device and $60.00 for the two filters I can no longer use the leaking device. I tried calling Aquasana and after waiting on hold was given the option of having a representative call me back which I chose. I never received a return call.

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Aquasana THEY REMOVE NEGATIVE REVIEWS FROM THEIR WEBSITE

THEY REMOVE NEGATIVE REVIEWS FROM THEIR WEBSITE. This is FALSE ADVERTISING. Here is my review that they took down: Poor quality leads to disastrous results. BEWARE! This was my experience with this filter: Easy to buy, easy to install. Water tasted great. The morning after I had it installed, I woke up to find that the intake hose had popped off during the night. Upon further inspection, the brass plug that fits into the end, in conjunction with the plastic sleeve and brass nut were not enough to keep it attached to the brass T connector and it flooded my kitchen, my hallway, my stairwell, my basement, my storage closet, my bathroom, my laundry room and my basement. It was the equivalent of leaving a tap turned all the way for 6 hours while I slept peacefully. I call the company directly who did not care to hear about my experience, but told me that they have a 90-day no questions asked return policy. Oh, and I have to pay for the return shipping. THANKS. Meanwhile, I have OVER $10,000 worth of water damage to my home. What's another $30 to ship this very heavy item back to the company? Talk about adding insult to injury. The worst thing is, this could EASILY be remedied by pre-fabricating the hoses and testing their strength to stand up to (in my case) very medium water pressure. Sadly, the cheap way is to send a plastic bag full of plastic parts that-- while easy to put together-- just don't do the job. I think the "no questions asked" is just their way out of hearing these stories. Please, please, please don't make the same mistake I did.

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Aquasana Complaints 14

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10:13 pm EDT
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Aquasana Whole house system

I purchased a whole house system with hard water reducer that Iinitially worked ok. I have Serviced it every 6 to 12 months by a plumber they recommended. He came last time and I explained the water pressure has been reduced. He told me to call customer service and get the Descaler replaced as a first try. They were helpful initially and the second time you called the person was rude and wanted me to have the technician take the heavy canister outside from

My basement to video the water pressure. This is ridiculous as we are not young people I have Emailed numerous times back and get no response at all. Was willing to pay thr shipping. They are not standing behind their product.

Desired outcome: Replacements needed

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Aquasana We purchased the highest level Well water treatment system about a year ago after being assured multiple times that this would be a full water

We purchased the highest level Well water treatment system about a year ago after being assured multiple times that this would be a full water treatment system for our home which has well water. We have been trying to work with Aquasana about the fact that the system we purchased is not filtering properly and that we have found out we need an additional water softener to fix our water problem, even though we purchased the Aquasana system because we were told we did not need an additional water softener. Every time we try to reach out and talk to someone, we are told that we need to talk to a manager, they will call us back or we get hung up on. Our water is so hard and contains so much iron, it is unsafe for us to drink and is possibly causing some health issues as well as damage to our home. I am making this complaint not only to see if we can possibly get a response from Aquasana, since going direct is not working; but also to make people aware of the misleading information provided by the company's customer service department about what the system can do.

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E. Shields
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After I received my first aquasana filter in April , it was clear it wasnt compatible with my sink. I emailed to cancel my subscription. Heard nothing back. Then I was charged $55 and sent an email that my refill was on the way 6 months later in September. I emailed to cancel again and heard nothing back. This week I was charged another $55 and sent an email letting me know my order was on the way. I emailed and actually got a reply! It included a customer service number. I called and was told by a customer service rep that in order to receive a refund I would be required to return the item physically and cover shipping costs myself. As mentioned, this is for something I attempted to cancel in September but was ignored (via email). Please help me get my money back and not have to deal with a return for something I never ordered. Thank you.

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R. Kuhlman
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Purchased item for newly renovated home.Order No: *** Order Date: 02/07/2022 *** installed the filtration system on 5/12 and was testing it when water started leaking from a hole in the housing unit where the filters are attached. (See photo). The water ended up in the undersink cupboard and new wooden floor.I immediately called Aquasana Customer Support and the (Alexandria) the support person said, "Oh, the automatic shut off valve isn't working." She tried to offer a replacement, which I refused saying that I am no longer confident in the product installed in our newly renovated home and needed to be refunded. They now insist that I pay for shipping the item back to them and insuring it. The item is 30 x 50 x *** inches (LxWxH) and weighs 12.4lbs.Why should I pay to return a faulty item? I'm already paying for the services of the plumber with nothing to show for it.

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Aquasana I ordered two products on 12/22

I ordered two products on 12/22. One of those products is a whole house filter (purchased for $894). My plumber tells me there is no way to install the product and it won't do what it would need to do anyway. Aquasana has a 90 day return policy. In order to make a return, they demand that you obtain a "return authorization code" from them. They ask you to either e-mail them or call them. Their policy says they will not accept a return with the code.I have e-mailed the support address twice and received no response other than an automated message telling me that the e-mail was received. Today, I called the support line on the phone. After a brief discussion, the support person disconnected the line. It is obvious that Aquasana has a business practice of making it difficult for people to return their products. I am an attorney and will be tracking my time on this in case litigation becomes necessary. It is likely cause for a class action that has impacted many many other customers.I can return the product if they will provide the code, but the 90 days is coming up now. I need a refund of $894.

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J. Mayer
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Spent $1500 on a system, never installed the system and returned the product when we realized our well water problem didn't require a new system to correct the issue. Product was returned within the return window and we had to pay $273.28 to insure the package.According to my *** tracking, Aquasana received the product on October 8.It's January 11th, my card still hasn't been refunded and everytime I call to see what the hold up is they have an excuse "We didn't have a card on file to process the refund." "The refund didn't get pushed through"Terrible customer service. They're quick to take your money but can't be bothered to refund you.

Is Aquasana Legit?

Aquasana earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Aquasana stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Aquasana's reputation as a trustworthy leader in their field. Customers can rely on Aquasana's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Aquasana. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 85% of 14 negative reviews, Aquasana is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Aquasana has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Aquasana has registered the domain name for aquasana.com for more than one year, which may indicate stability and longevity.

Aquasana.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Aquasana.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Aquasana.com you are considering visiting, which is associated with Aquasana, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Aquasana website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Aquasana.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Aquasana.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Aquasana.

However ComplaintsBoard has detected that:

  • Aquasana protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Aquasana. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Aquasana I bought a salt conditioning & whole house system that was guaranteed for 600,000 gallons

I bought a salt conditioning & whole house system that was guaranteed for 600,000 gallons. I have a brand new house so I know exactly how much water I have used. 38,000 gallons and this includes watering my new grass which does not run through the Aquasana system. Initially the conditioner/whole house worked fine. Now it is not. I have build up on faucets and shower. The TDS from my water that runs through the Aquasana is only reduced by under 200 when after initial setup of the system it was reduced by 400. I spent the amount of money I spent to get 600,000 gallons of use not 38,000. I also purchased an RO system which has been leaking and wasting water for months, I tried the fix that was told to me by voicemail after contacting the company and it did not fix it. I am just shocked that every single item I bought from this company has failed after less than 6 months of use. They falsely advertise the length of use you get out of their products. Yes it works during the initial return time frame but then fails you a couple months later. Not only did I pay them for the product I also incurred the cost of having it installed.

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A. Barrows
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The whole house system was ordered two years ago but still inside the range of warranty. The housing started to leak after changed the filter. We took the leaking video and addressed the issue to the customer service and they said it was the o-ring problem. They sent us a set of o-ring with a plastic wrench. We installed the new o-ring by following their instruction. The leaking problem looks like was solved, at least not leak in the first half hour. Then the next day, we found out the half of the floor was flood and the post-filter house was leaking from the exactly the same place that our video caught with dripping leak. They refused to replace the post-filter house only with an excuse that it is not available, which they are still selling on their website. They refused to return any of their product, includinthe un-opened filters I ordered for two years. They only provide an option to replace the whole house system with my own budget, which is another couple thousands dollar.

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J. Legros
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Aquasauna whole house system was purchased in January for $2800. Part of the *** filter arrived broken. Aquasauna has made three attempts in sending the correct parts to "fix" the *** filter, but keep sending the wrong size. It is now September and my system is bypassed and has not been used.

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S. Raynor
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I receive shower filter replacements every 6 months. I changed my account address a month ago anticipating the next delivery would come to the correct address. They shopped the filter to my old address anyway and now, will not respond to my email requests for a refund.

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A. Koss
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About 1 year ago we bought the Whole House Well Water Filter system 'Rhino Well Water with UV' on Aquasana.com. We hired professional plumber to install it. The system worked well for about 5 months. After that, the water was not clear anymore, had a bad taste and smell. We contacted Aquasana customer service and were advised that this system was not designed to work with well water containing any traced amount of iron. We tested our well water before the filter system and iron amount was less than 0.5 ppm. We did not see anywhere in the description that system would not work if well water has even low amount of iron. This system was advertised as a complete solution for well water to get "Clean, healthy water throughout your home", "Enjoy healthy, great-tasting, and odor-free water from every tap" for 5 years or *** gallons. Aquasana refused to offer us any solution under 5 year warranty. As iron in well water being known and common issue, we consider this advertisement to be misleading.

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Aquasana Date of Transaction 04/30 received item on 05/04 Cost was $3,492.15 Purchased this whole home double manifold system for our new house

Date of Transaction 04/30 received item on 05/04 Cost was $3,492.15 Purchased this whole home double manifold system for our new house because we have hard well water and we were looking for a solution. Spoke to several people via internet and phone and always received the same answer that by purchasing this particular system it would help me with my hard water situation. I also know the same information is still being given to people at this time. Our house was completed in December and had the system installed. Since that time our water is still hard and is corroding all of our fixtures. I have called Aquasana about the false claims since it is not helping our hard water and now, they deny saying it would help with the hard water and that the system is a water conditioner and keeps build up out of the pipes. I don't understand how they can claim this either, if it can't keep build up off my fixtures how is it keeping it out of my pipes. This is easy to claim because the only way to verify would be to cut open the pipes which people don't do unless they have a leak or problem. I have tried to get some help from them but now that they sold me the system they don't care. I think they are lying to people and making false claims and not standing behind the product.

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J. Lebsack
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We bought a whole house filtration system from aqua sauna about 2 years ago. It has a water softener but it does not work. All our appliances and toilets and towers have hard water build up. I tried to call to get assistance and tried to email. Their phone system hangs up on you and the email submission form on their website does not work. There is no way to get any customer service at all from them.

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C. Ratke
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On Sept 1st 2020 the aquasana filter at my house leaked and caused flooding and damaged carpets in a room . I was referred by aquasana to AO *** ( parent company ) and I filed a claim with them AOSmith File # ***, Aquasana Model Number EQ400 , Aquasana Haltom City Tx. I provided them with pictures and returned the damaged filters. My total claim is for $3188.84 for repairs. Diane Borges from AOSmith Risk management Dept. *** , *** phone # *** ext *** email ***@***com received the claim and reciepts and told me that the faulty filter housing was manufactured by one of the subcontractors they use and she will get in touch with them and get back with me. Since that time I have sent numerous emails & called and left voice messages on her phone without any response. I hope if Complaintsboard.com can help resolve this matter with Aquasana/AO Smith Thanks

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G. Schaefer
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I order a water filter from this company years ago. They keep sending me filters and charging my PayPal account. I have talked with them numerous times and they keep saying they fixed the problem and will refund me. It has been almost a month since the last time they said they would issue a refund and they have not processed it dispute promises to do so.

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T. Crooks
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I purchased a home water filtration system from Aquasana. They enrolled me in an automated system where they send me filters and charge my credit card. After they charged and billed me for replacement filters in January , I requested on January 27 that they remove me from this program. They confirmed that they did so.In July , they again charged and sent me replacement filters despite the assurance that they removed me from this program. On July 11, I again requested removal from this program.On July 13, they once again charged and sent me replacement filters despite assurances that they removed me from this program in January and July .This company does not seem to have a mechanism for consumers to remove themselves from these automated purchasing programs AND does not follow through with their assurances that they have done so.

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Aquasana I purchased RO system in 2018 and since day one there were lots of issue

I purchased RO system in 2018 and since day one there were lots of issue. Initially they get that fix by sending part. Last issue i had was leak of faucet which flooded my kitchen and caused damage to cabinets and wooden flooring. I called them to get that fixed and they gave number of AO Smith. I filed claim over there and the initially agreed that there is a leak faucet and sent damage piece to manufacturer of faucet in Taiwan. Now manufacturer is not accepting there liability. 1. Damage caused by this leak is more than $15,000.00. This is a initial estimate by looking from outwards. As per contractor, when he will start working and pull parts out, then this price may go high. 2. I didn't purchase product from Taiwan nor from AO Smith. But when there is a problem, everyone is escaping from their part and transferring to this one or that one. If I have purchased product from Aquasana, then it's responsibility of Aquasana to get issue fixed. 3. AO Smith is asking to go with insurance. If i go that route then there will be flood damage on my property, increase in premium and i have to pay deductible from my pocket when cost of product is not even $200.00. I request you to get my claim approved and help me fixing the damages caused by this product. I am including copy of estimates and damages and email communications

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Aquasana I purchased a whole home filtration system for a well system and had it installed in November

I purchased a whole home filtration system for a well system and had it installed in November . After four months my sulfur smell was back and items in my house were turning yellow. From iron I assume. When I called the first time the lady on the phone said she had to talk to technical support and would get back to me. A week later no one had called me back. I made a second call and was told that their tank for the sulfur and iron only filters out a small amount of iron and I should buy a competitor tank. Nothing else was said to me for a different option. When I bought the system there was no mention of testing my water before buying to make sure their tank would work. I was told this tank is what I needed and it would last 2-3 years. I called a third time and got the same cookie cutter response and was transferred to a *** that can do returns. I left a message and never heard back in 24 hours. I called again and again the response was the same and that they might be able to refund the money for the tank or send a new tank. They again said I had to go through *** to do that. Again I left a message and she didn't call back. So a refund for the one tank does me no good because I have a system that doesn't work and a new tank would only get me another four months. If I would have been told in the beginning that their system is limited I wouldn't have wasted my time.

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Aquasana I purchased an Aquasana Clean Water Machine several years ago and have had continuous problems with their machine

I purchased an Aquasana Clean Water Machine several years ago and have had continuous problems with their machine. It was poorly designed and prone to leaking. They repeatedly replaced my machine with one defective machine after another, My family has had to keep towels and sponges surrounding the base on our countertop machine for years.We were promised that the product was being re-engineered and that once the problems were resolved we would receive a new machine. They advised that they would ordinarily charge a fee for the new "upgraded" machine but that because of the years-long problems we have had with their defective machines, the fee would be waived.Today, we received an e-mail advising that the remodeled machine was finally available. We called right away to have our replacement machine sent to us as promised by the company *** the customer service *** refuses to waive the $99 fee claiming that the warranty was out and that this was the fee to "upgrade". I would not categorize replacing a poorly-designed, defective product with a non-defective product an "upgrade". The company should FINALLY do the right thing as they promised and send us a non-defective machine AT NO CHARGE. Indeed, it should be accompanied by an APOLOGY from the company to us and all of their customers who have had to deal with their defective products!Do the right thing Aquasana! Send us our new machine at no charge as promised!

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Aquasana I called Aquasana this summer to learn about what whole house filtration systems they have available to best remove lead

I called Aquasana this summer to learn about what whole house filtration systems they have available to best remove lead. The first thing I mentioned to the sales associate was that I live in Chicago and have brain damaging lead levels in my home. I asked which unit would be the most effective for my concern of removing lead and I was told the Rhino 1M gallons was my best option. A couple of week after the installation I called Aquasana and said I have a meter that is showing the same TDS levels as before the unit was installed. I was told it could take up to 2 months to notice a quality difference. That made no sense to me because the filters have to be replaced every 2 months, but I gave them the benefit of the doubt. When recently looking to purchase replacement filters I notice there is an entire unit designed for lead removal. Why was this never mentioned to me when I inquired about the product lineup? Sales should be the product experts and know their options inside and out. The sales team's incompetency cost me a few thousand dollars in product and plumbing labor. No one in customer service could even tell me how much lead is actually being filtered out with the unit I currently have. I have called many times today and kept getting transferred from one person to another, then lastly to a voicemail of woman named Melissa, who has not return my call. Horrible customer service, an incompetent sales team, and misleading information on their products!

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Aquasana We installed an Aquasana whole house water filter system based on the promises made in their advertising

We installed an Aquasana whole house water filter system based on the promises made in their advertising. Not only did the system fail to improve our water, it has made matters worse. The water smells like a sewer. It has ruined the appliances in a brand new kitchen. The $1100 Kohler sink is stained orange and lost it's finish due to necessary scrubbing. The same holds true with the bathtub. The dishwasher leaves the dishes less than clean, the glasses spotted and the silverware permanently stained. I now have to do all dishes by hand. Even at that the white dinnerware is turning yellow. The toilet tanks and bowls are stained orange. I will have to replace my kitchen sink and both toilets. I can't fully enjoy my new bathrooms and kitchen because they never look or feel clean. In addition, my laundry randomly comes out with mysterious orange stains that cannot be removed. Good clothing and sheets and towels have bee ruined. Last, but definitely not least, my hair which has always been bright (silver/grey) and shiny is turning dull and yellow. Unfortunately, I cannot address the above mentioned until I have good water. Aquasana should not have promised what they did, only to disappoint and damage my property. I will continue to research other methods and consult with experts in the field. I do not trust Aquasana to correct or exchange for another of their products. However I cannot move on until I correct the water problem. I will continue to research other methods and consult with experts in the field. In the meantime, I want a full refund so that I can move on. Thank you for your assistance.

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Aquasana After speaking with a sales rep with Aquasana regarding wanting a whole house water filtration system for our house on well water, I bought the

After speaking with a sales rep with Aquasana regarding wanting a whole house water filtration system for our house on well water, I bought the 500,000 gal Rhino system with sediment prefilter, salt free water conditioner, mineral and carbon filters, postfilter, and UV light. The system was working at first with complete removal of contaminants, mineral buildup, and sulphur smell throughout the house. I was so happy. Then just under 1 year, the system completely stopped working. The hardness and hydrogen sulfide smell had returned. I need to note that this house is a second home and is only used for weekend use for at the most 5 weekends per year. I just had a water analysis to confirm my thoughts. Hardness, Hydrogen Sulfide are the exact same amounts from direct well water and a sample taken from the kitchen sink. The total dissolved solids from the well are 430 and from the kitchen sink it is 400, so not much difference there either. On June 19, I called Aquasana twice and was on hold for about an hour before the call automatically ended. First at 3:44 PM EST and again at 4:45 PM EST. I directly went to the Aquasana website and emailed my complaint with the Product Support. I tried again to call on June 24 at 9:38 AM EST and again after an hour on hold the call abruptly ended. On June 26, I received an email reply from Aquasana, It thanked me for my inquiry, and that I needed to speak with a Lead of Customer Service and if I would reply with a phone number and good time to call, they would contact me. I replied June 26 with my cell phone number and that they could call any time. Today is July 6 and I have never heard hide nor hair from Aquasana. I am above livid. REALLY REALLY REALLY BAD COMPANY WITH REALLY REALLY REALLY BAD PRODUCTS. From a scale of 1 to 10, they get a ZERO "0".

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Aquasana I spoke to an Aquasana salesman, ***, in November and he explained the whole house water systems and options to me

I spoke to an Aquasana salesman, ***, in November and he explained the whole house water systems and options to me. I also relied, in good faith, on their website and the specifications of their water filter products. I ordered online over Thanksgiving weekend. They shipped the product to me a short time after that.Currently the product is still in the sealed box, unopened. I spoke with a plumber and other experts in my ***. It turns out their water "conditioner" can't perform the tasks that *** and the website imply that it does. It will not remove enough minerals to reduce the staining, scaling etc. that comes with hard water. I was led to believe otherwise: that their system would be sufficient to save my appliances, pipes, etc. from the minerals. This was both from their sales info on their site and several reps that I spoke to after ***. It was only after I spoke to "***" in returns that she told me the 'insider' truth about their product. That, if I my hard water is above a certain level, their system is not appropriate for my home -- that I needed a real water softener -- which their system is NOT. On 1/6, *** said that she could send me return labels to return the unopened product and it would cost me less than $100 -- that Aquasana would provide the mailing labels at their corporate shipping rate.Later on 1/12 I receive an email that *Iam responsible for the return shipping at retail pricing. That is going to cost me several hundred more than she promised. I don't see how I should pay *anyof the return shipping. The product is unopened. I was misled about what the system could do -- by their reps and their website. If they know that their system is only good up to a certain hardness level, they should advertise that on their website in plain sight. I had to learn from the shipping department returns manager (ie not the sales team or their site) about it.

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Aquasana Last April I purchased $250 worth of products from Aquasana

Last April I purchased $250 worth of products from Aquasana. Within the first six months of owning these products the quality declined tremendously to the point where they were unusable. The water pitcher filter I bought leaks out almost half of the entirety of the contents during the filtration and the shower filters with handheld wands dont offer anything more than a single line of water dumping out onto the top of your head. Upon emailing for help the first time when I changed out the initial filter the pitcher came with (light remained red even after the new filter was installed) I was given halfassed directions that told me to unplug the machine and to turn it on without telling me to plug it in and for me to remove the lid and no instructions to place the lid back so that resulted in the entirety of the contents of the pitcher to spill out over my entire counter. Therefore, when the problems only worsened and the products became unsatisfactory, I reached out for a refund. Spent way too much money on these products for them to be functioning this poorly. What was Aquasanas response? They told me they offer full or partial refunds for the first 90 days and that I was no longer eligible. Makes perfect sense since they know theyre selling s*** products. So, I posted reviews everywhere I could and a video to *** showing people how awful their products are and sure enough the next day I was emailed and assured I would receive a full refund for the initial purchase of the products. The email stated it would take *** days. Yesterday on day 11 I emailed and requested an update as to where my refund was at. They ignored me. I emailed again today. They ignored me. I have looked up other peoples reviews and it seems extremely clear to me that this company that has supposedly been in service for 20+ years is selling s*** products at prices they know theyre not worth and lying about giving refunds. I will be doing everything I can to make sure this company pays.

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Aquasana I bought the Aquasana EQ-400 3/4" PRO AST on 7/11

I bought the Aquasana EQ-400 3/4" PRO AST on 7/11. My request when speaking with the sales representative were two fold; 1. that the water system would act as a whole house water purification systemand 2. It would reduce the levels of chlorine/chloramine. He looked up the water in the area and noticed our area used chloramine and explained what that was and I agreed it would be great to have that as an added bonus with the water purification system. The sales representative also estimated that the install would be between $400-600 dollars. Unfortunately, the best quote I got was for $1,200 (and this was from one of their 'trusted' vendors that they use). I really wanted the treatment system so I bit the bullet and paid the ridiculous installation price. Once the system was in place, I decided to test the water myself and lo and behold, not only was the chloramine only slightly reduced, but all of the other water tests that I was concerned about (total hardness, overall water quality) were not improved. I called and complained about the findings and was told that I did not purchase a water purification system (to my surprise as that's what I told the sales rep over the phone I wanted), only a chlorine reduction system. I was then told that I could return the system (after paying $1,200 to have it installed). I was also told by the agent that I would be sent two water purification bottles with the purchase; I never received them and even after inquiring twice (once on the phone and once through email) I never received them, BUT I did get charged for the water bottle purification replacement filters! This company seems like a scam. Unfortunately, most of the communication occurred over the phone and so I have very little record of anything in writing. In conclusion, the issues are around the shady sales practices (I requested a water filtration system and only got one aspect of what I requested, was severely misquoted on install pricing, promised those water bottles which I didn't receive).

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About Aquasana

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Aquasana is a well-established and reputable company that provides high-quality water filtration systems to homes and businesses. With over two decades of experience in the industry, Aquasana has consistently demonstrated their commitment to providing clean water to their customers.

The company's mission is to promote healthier living through the purification of the water we drink, shower, and bathe in. They specialize in the removal of harmful contaminants, such as chlorine, lead, and mercury, and are dedicated to providing safe, clean, and healthy water to their customers.

Aquasana's product range covers a variety of water filtration options, including whole-house filtration systems, under-counter water filters, shower filters, and water bottles. Their systems are easy to install and maintain, and their products are designed to be user-friendly, efficient, and long-lasting.

One of the features that sets Aquasana apart from its competitors is their use of advanced filtration technologies. They employ state-of-the-art techniques, such as activated carbon filtration and ion exchange, to produce the purest water possible. This means that their systems are highly effective at removing a wide range of contaminants from your water, including pesticides, pharmaceuticals, and industrial pollutants.

Overall, Aquasana is a trusted and reliable choice for anyone who is looking for high-quality water filtration systems. Their commitment to customer satisfaction, innovative filtration technologies and a wide range of products make them a leader in the industry.

Overview of Aquasana complaint handling

Aquasana reviews first appeared on Complaints Board on Mar 9, 2023. The latest review Whole house system was posted on Apr 25, 2023. The latest complaint We purchased the highest level Well water treatment system about a year ago after being assured multiple times that this would be a full water was resolved on Apr 06, 2023. Aquasana has an average consumer rating of 4 stars from 25 reviews. Aquasana has resolved 12 complaints.
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  1. Aquasana Contacts

  2. Aquasana phone numbers
    +1 (866) 662-6885
    +1 (866) 662-6885
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    +1 (512) 687-9366
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    Director Of Marketing Communications
    +1 (817) 536-5250
    +1 (817) 536-5250
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    Vice President Of Marketing
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  3. Aquasana emails
  4. Aquasana address
    6310 Midway Rd, Haltom City, Texas, 76117-5344, United States
  5. Aquasana social media
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Aquasana is ranked 3 among 78 companies in the Home Appliances category

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