Angies List
reviews and complaints

AngiAds has collected over $32,000 this year from our company in an agreement to provide quality leads. They have failed to supply even 30% of what they promised. Our account manager, Amanda Reyes has been impossible to reach. After refusing to pay until we spoke to someone from Angi’s, they began charging several of our bank accounts without authorization. When we were finally able to get Amanda on the phone, she insisted that she didn’t have a supervisor that had any more power than she had. AngiAds sent us leads that were contracted to be sent to just 2 contractors in our field. Instead, they charged us duplicate charges for the exact same leads in both AngiAds and AngiLeads. Leads were fake, old leads, and typically put us in touch with angry customers who were lashing out at Angi’s for sharing their information without their consent. As we’ve begun researching legal repercussions, we’re finding that we are just one of thousands of small business owners who have been misled and stolen from for the past year. After being told that there’s no one higher in Amanda’s employment line, we are stuck losing over $30,000 and so freeing the repercussions of trying to run a small business on no leads. Shane on Angi’s abs their faulty business practices.

Hired them on October 19, 2022. Did not show up until November 10th after I complained several times. I wanted a water filter installed under my sink with an attachment to the ice maker. All the water lines were in place from my old water filter. The person that installed the water filter did not hook up to the ice maker because he said he did not have the proper fitting. He said he would get the fitting and be back in a couple of days. He never returned. I have called George Parks, the owner of Clear and Pure, several times. He promised over and over that he would send someone. After a couple of weeks and several phone calls to him, he said he would come out himself. He did come out but he had no idea how to do the work. He said the man that installed the water filter was a car mechanic and had a regular job so he could not come and finish the job. Mr. Parks did not bring the right fitting so he had to leave and go purchase another fitting. He installed it and left before testing to see if the hookup was successful. It was not successful! I had to call him several more times to send someone who knew what they were doing to finish the job. After putting me off several times he agreed to come on December 26th. On the morning of December 26th, he called and said he could not come because he had "hives" and had to go to the doctor. He does not have any employees that know how to hook up the ice maker to the water filter even though he advertises himself as a water filter installer. He asked me if I could just get a friend to come and hook it up for me. He should not be considered a water filter installer. He did not give me any literature or instructions for the water filter and the water filter is a different brand than he originally told me he was going to install. I would never recommend him or his company to do any kind of work. It is January 2, 2023, and I still do not have a working ice maker. I will have to pay someone else to come and finish his job that I already paid him for.

Elite asphalt paving [protected]. Beware of this company. They are lying, deceitful and misleading. They suck you in with a sweet deal and then zap you with a hugh bill. If they show up at your door wanting to sell you some leftover asphalt send them on their way or you'll regret it. They are located somewhere in delaware and service maryland, pennsyvania and new jersey.

I opened a contractors account with Angies about a year ago. At the time they stressed how important reviews are to the success of my advertising.

The first couple months Angies loaded four reviews and then just stopped.

I have had at least ten additional reviews completed by clients some more than once and Angies has not loaded them on my profile. Seems they place one call or send one email to verify the review and then drop it.

I have called and discussed the matter with my specialist Rory Connelly and he states that it is out of his hands and there is nothing that can be done.

I have ask that my account be closed due to Angies lack of concern and that happened quickly, but Angies wants to penalize me with a 35% cancellation fee.

None of this is right!

I paid a woman named Amanda for cleaning my house on Dec 4 in preparation of my husband's memorial service. She showed me an app that said it was $108. I told her it was supposed to be a lot more than that, so I gave her $208. in cash. She said thanks and left then my daughters credit card was charged $250. because she was the one that had arranged it for me. It was Dec 4 at 315 Cotton Tail Drive in Baldwin Ga. My daughter's name is Laura Miller.

Amanda did a great job, but I think $458. was over the top for a 4 hour cleaning job.

I originally made an appointment to install a sink with Angi. The rescheduled the original appointment for 2 weeks three days before the appointment. I cancelled the appointment.

I scheduled a new appointment to install the sink. They sent message to me introducing my technical, Alejandro. When I found another plumber who could work on our schedule I contacted him directly via message and asked him to cancel, he replied “ok”

Much to my surprise, her showed up on the appointment day. He texted from our gate and I reminded him that the appointment had been cancelled and he left.

That afternoon, I was billed 187.10 for the appointment and I was asked to give feedback on the job via email – it was unsatisfactory for obvious reasons. When I contact customer service at Angi they told me:

• The appointment had not ben cancelled through them. Silly me I thought directly contacting the plumber would be through them

• I was responsible for the 187.10 because the plumber’s time is valuable and that he waited over 30 minutes to enter the house – that is incorrect information – he left in less than 5 minutes.

• They offered me a 50% discount on my next service because they had already paid the plumber. I said another service was unlikely. If they are going to change me for doing nothing, I cannot imagine what they would charge for actually working.

To make a long story short, Angi will side with technicians no matter what the effect if on their customers is. I sense the plumber screwed up on the schedule yet I am holding the bag for the cost.

Caveat emptor

We hired this company from Angi's List to paint the exterior of our home. May I say that the quality of work was less than desirable? There was no site prep done. Therefore, we have areas that should have been caulked and they were not. There are areas where you can see the paint was not fully applied and there is bleed-through. We live in a very nice neighborhood and our home looks awful! We spoke with the company owner. and his response was that was all the estimate was for. Surely, we could have paid more to have the job corrected, but shouldn't the company owners want to see that their jobs are done properly? The job started last Monday, December 5th, and was concluded on Wednesday, December 7th of 2022. I have taken pictures of the job. The photos below are just a sample of the 30-plus miscues and poor workmanship done on this job.

What's on my mind? "Angie's List", which after civil suits metamorphosed into plain old "Angie, Inc." to protect from future failure to do what you promise suits (2014 $2.8 million and 2016 $1.4 million for double talking and charging credit cards like thieves in the night).. .. then the firm sold itself & renamed: "ANGI Homeservices Inc."

... I mention that because of the sting of embarrassment at accepting the oft repeated television and radio advertisements promise of Angi / Homeservices having recruited and vetted licensed honorable contractors to do any and all construction around a home.

Leading to a expensive relationship with Angie. Military type son-in-law just bought his first house (Elizabeth City, N.C.). They have dogs, did not have a fence. House warming gift of a fence would be grand! Who to call? Angie must be good, she tells all about how she and those she refers can be trusted ..."Her" website states as if fact that "Background Checks" are done on every business principal which includes a third party professional checking criminal records ("a National Criminal Database"), civil records, business licensing and filings, as well as "ratings from homeowners". ( I later learned Angi's 'go to' source of contractors is Home Depot's standing list, nothing more. )

Angi Homeservices provided referrals of two contractors. Former Floridian Marcus Wayne Quintana representing Black Diamond Home Services LLC showed up quickly, talked fast, contracted to install the fence, took a couple of grand "for materials" to appear at the job site in days.

... No surprise now, .. no materials. Neither (expletive) Quintana nor his girlfriend / company owner Cassandra Leah Fischer returned phone calls much less built a fence.

... Simple, after the fact back checking on Angi Homeservices at Wikipedia, securities and exchange commission (it is a 'public company', 'listed' on wall street), and plain old Yelp. Try "Angie's List + Fraud" to understand why filing complaints / demands ' to 'be made whole' were a waste of time.

... And local law enforcement has been on the trail to get a warrant for contractor fraud for weeks without anything resembling a hint of when Quintana can expect to see a judge.

Bottom Line ... ANGIE'S LIST / ANGI HOMESERVICES is an outfit that is not honorable. Black Diamond Home Services is but one more unlicensed thief in the night.

Don't get referrals from ANGI HOMESERVICES .. .Tell your aged neighbors to check the Putnam County used to have a list of licensed contractors but I couldn't find it tonight. Demand to see licenses and proof of insurance ... and reference who is happy before becoming another victim. Call Codes Enforcement and ask. ... Anything except ANGI's LIST HOMESERVICES!

(First ever trying the hashtag thing but these special people and company do not deserve to fly free) #Angi'sList #Angie #HomeServices #MarcusQuintana #BlackDiamondHomeServices #AngieFraud

Yesterday I made arrangements with ANGI to have a serviceman come to my home and repair the dishwasher. The serviceman who was scheduled to arrive today at 1:30 p. m evidently went to the wrong address — he texted me at 1:29, indicating that he was at my address — but he was not there. I tried to call him at the texted number [protected]) but there was no answer. He texted me back and repeatedly claimed to be at my address, BUT HE WAS NOT THERE. I have a witness to this fact.

I called ANGI and was told that the serviceman had been at my address — the customer service representative claimed that she had "GPS information" to indicate that the serviceman had supposedly been at my address. He was not there, and again I have a witness to prove it.

I was then charged $196.45. When I called ANGI, I was told that this charge was not reversible, and that I would have to pay a $50 fee to re-book with ANGI for this service. I declined.

How sad that I service that was born to protect women from being exploited by con-artist repair people has now, as ANGI, become the source of so many problems for so many people — read the reviews if you disbelieve. DO NOT engage this operation — do yourself a favor and AVOID them. l

I had a date and time wilth Tracy Lattimore [protected]. He was to be at my home between 12 and 3pm. He did not show up. When I called, he said he could not come because his supervisor told him not do side jobs.

In the meantime, his background noise, which was extremely loud, sounded like the Hardrock's slot machines. They he said he could come sometime after 6pm.

What kind of professionals is Angie hiring.

Contract signed and dated 08-27-2022

Contract stated:

-above ground pool installed and put 3/4 in ground. not completed. The pool is above ground and installed backwards.

- concrete deck was to be installed. no concrete deck. Instead, a wooden deck was started and never completed.

-6 French drains to be installed. no drains were installed.

-low lying areas were to be filled and built up. not complete

- the job was to be done in 2-3 days. 3 months later the job was still incomplete.

In August 2022, I searched for an Oven repair contractor to fix my over. I went the Angi app and was contacted by Thumbtack.com/Westcoast Handy Men. A young man name Jose Garcia contacted me and an appointment was scheduled.

From August to now, December, the job has never been completed. My oven is not usable. I paid this young man for a service he never completed. He's left the oven dismantled and now he has block my text messages and phone calls from getting through.

He has inconvenienced me and my family from being able to prepare meals. We've not been able to cook for Labor day, Halloween, Thanksgiving and now we're approaching Christmas, and we have no oven. This company came to me via Angi app. Westcoast Handy Men operates under the umbrella of Angi. They're part of your roster of companies. This is not a good reflection on Angi/Angie's list.

What will you do to resolve this matter? I paid this Jose Garcia and he didn't complete the job.

Don’t buy leads from them

As a small business we used Angie for almost 3 years. Not the greatest leads, but kept the traffic flowing. Occasionally we reached out to inquire why the leads are so poor. And their strategy was to to prolong the investigation process as long as possible until the issue is forgotten and change the account representative every few month to kind of get a feeling of a new beginning.

At some point it seemed like they were generating fake leads them selves. It was getting to a such a ridiculous level. When they would take a random name and just add a number at the end and @gmail.com

Totally random not working number and abstract not existing address that would not come up on maps.

Over the course of the years I had a different sales reps dealing with Angie so every time they tried to raise the issue they were convinced that it will get better.

But it never did.

The ratio of real leads versus fake is about 1 to 10 without exaggeration. The average about 1-2 booked jobs per month.

Finally when I had enough with them and decided to put the money towards other more effective lead providers. I called to stop the service. Around April 2021

And surprisingly for me I had a 1 year contract that I never heard about. And in order to close the contract I was supposedly obligated to pay 50% of the yearly contracts budged in cancellation fee.

Even though it was only 4 month left on the contract, out of principles I refused to pay the fee. Many emails and phone calls back and forth the representative Natalie was able to give me a “Deal” I only pay half of my installments per month for the remaining 4 month, after the period it will be cancelled.

Busy season was coming and accepted the offer. It was still better than paying a cancellation fee.

Obviously the 4 month leads were the lowest quality possible. I believe we booked 1 job in 4 month.

At that point I had 3 sales reps in the office.

4 month passed and contract “Autorenewed” 😂

Apparently someone opened an email and accepted the auto renewal agreement.

No signature no initials. No serval confirmation that we agree to renew

Just auto renewed.

The summer was very busy for us. And Angie kept charging my card for the lowest leads possible since we were moved to the cheapest bracket 6 month ago.

At some point we replaced the card that was on file and Angie charged my personal card that was probably used years ago.

That’s when I noticed that they are still charging my card.

I have been dealing with an issue for two month now.

My every attempt to speak to supervisor or someone above my representative is failed.

Every time I call they say I have to deal with representative

I blocked my cards witch is very inconvenient. And they are still attempting to charge them (I’m getting notifications )

Not just the cancellation fee. But random numbers hoping it will go through

Bottom line.

I never agreed to auto renew.

I never authorized to charge my card

No customer service

The worst leads ever

And overall waste of time and money.

Paid them $5000 downpayment to install bright red metal roofing, install bright red gutters and a cream color vinyl on mini barn. Wrote the check May 11th and mailed it to them. Check was cashed. lied to numerous times about the install date, didn't show up or call. Last install date was October 19th. No show or call. When I finally got to talk to someone I told them I didn't want the roof done Was told that he Craig Richards and someone else would else would come by and talk to me and set up a install date. Told him I had been lied to so much why should I believe him now. I was cancelling the project and I wanted My $5000 back. I didn't mention any interest just my down payment back. I told him today after he finally called me that I was cancelling the project. My mini barn has wood showing on the roof. 2 hurricanes have been through here Since I first contacted them about the work. My number should you need it is [protected] Larry Harrington

Angi provided me a contractor called My Sons and I to clean my yard. The contractor arrived with a rake and subsequently explained that he had equipment problems--first broken truck, second stolen equipment. We were very patient as one day job stretched beyond a week. Contractor promised to come back and take away bags of leaves (38, I believe) and finish bagging remaining pile of leaves. Promised several times, even told me on phone he would be by in 10 minutes. Leaves and unbagged leaves are still here. Won't answer phone, return calls and is ignoring texts (which initially he responded to and used to communicate). Have notified Angi of problem with no response. Want job finished or not to be charged for incomplete job. Still waiting to hear back from Angi. Extremely disappointing.

I booked handyman services and was to have Affirm pay over time. Angi could not get the help on day requested and moved the date 5 days ahead. Not convienient for me, so I cancelled. I notifed Angi, but Angi would not acknowledge it and kept rescheduling. After much attempts to reach anyone via email, text, etc, and 2 weeks later, Angi did acknowledge, but did not notify Affirm; I'm still getting billed. Attempts to communicate with both Angi and Affirm is dredfull! They just want to get the money, even when they don't earn it.

After three appointments, regarding the first two, 1) the repairman cancelled because he did not have the right tools with him and 2) the repairman got a flat tire on his way to our house. Finally, the third repairman came today, one hour late, but could not repair the oven. It still will not heat. I had provided the name of the oven (Kitchen Aid, electric double oven), a complete description of the problem and what had caused it (After it did a self-clean, it would not heat up at all.) Because he said he did not have access to Kitchen Aid parts, he could not repair the oven. He told me I had to call a Kitchen Aid specialist. Because I had entered the details of the problem when I contacted Angi, and the fact the repairman acknowledged he could not get replacement parts, I refuse to pay the bill. I will pay a modest amount for the service call, but not the amount I was told the amount would be. This was my first experience with Angi, and probably my last.

Thank you,

Darlene Vlasek

[protected]

I started to fill out form but didn't even finish OR submit before calls came in. Did not have category for wood trim replacement covered by siding & perhaps gutters. In comments explained what I wanted. Rep said could be done. Contractor just left -says they only do gutters. Yesterday another rep tried to get my charge card before even coming out to see what all needed doing. Hung up. Thank goodness I read these comments before going any further.

I requested a door specialist to come to repair 4 door frames and skewed fits of two of these. I was given a quote $339.70, and the tradesman a few days before emailed and asked for photos. I answered that the verbal description was sufficient, since I do not know how to take photos and send them on the internet. He showed up at the appointed time, Monday this week 11/14/22, and complained that I deceived him about the frames by not sending photos. He departed after 30 minutes of quarreling and did not work. On the same day Angi's List processed the credit card charge. I believe this is a breach of contract, since he performed no work.

Angi has no tab on her web site to 'contact us'. How convenient! Please help me process a refund claim.

Edward Tipton, 1291 Bluff Creek, Drive, Chaska, MN 55318

David — the angi rep showed up on time and was told to install a new sound bar, check if everything was set up correctly, do an actual test on the tv, the sound, the remote-control function to ascertain if all was working correctly.

David seemed to not really know what he was doing and hooked up and took off several components until finally thinking all was ok. He turned on the tv and after manipulating the remote several times got the tv to actually show a picture... More effort was required to get the sound bar to work as david seemed to be trying to find the right buttons by doing a trial-and-error approach — rather than knowing what he was doing.

Then, he could not get netflix to come on. Many more attempts and after 2 hours and 45 minutes, I decided he did not know what he was doing.

I told him to forget it and I would call geek-2-you to clean up the problem.

Note: the tv would not turn off with the remote control after david left. I had to unplug the tv to turn it off.

I want my money back — i'll never use angi again!

Questions?