Amazon review: Customer service and account handling

Got a notice of suspicious activity on my account. My account was automatically locked. When I tried to reset password and access my account again it didn't work. This happened on 9-27-23. Customer service tried to get me to create a new account. That didn't work either. I was taken in circles trying to regain access to my account. I was accused of doing something wrong and not following their directions. I decided to wait until the next day after I regained composure from being upset. I tried again on 9-28-23. I ended up on the phone with customer service again only to be told that I would have to create a new account with a new email address and that I couldn't use my phone number because it was already associated with my previous account. I was extremely frustrated over the absurdity of all this. I have one email address I've always used and I don't carry two phones to use a new phone number. When I explained the absurdity of this policy the representative on the phone went quiet. I didn't raise my voice or use fowl language. He got back on the line for a few seconds and then hung up on me. I can't even close the account without logging in which obviously I can't do. I was sent a link when I tried to close my account that wants me log in to my account before I can close it. Hence the circular mess. I wouldn"t want to close my account if I could log in to it. I have business through Amazon so I ultimately have no choice but to create a new account but am very disgusted with there lack of ability to deal with technical issues and there own programming.