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Agoda Company Pte. Ltd.

999/9 Rama I Road, The Offices at Central World, 27th Floor, Patumwan
Thailand - 10330
Customer Care
+44 20 3027 7900 19 13
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Agoda Complaints & Reviews

Agoda / Cancelled reservation on me without chance to correct

Reviewer19179 on 2016-02-02
January: I reserved a hotel for three days for 7-10 Feb, with the charge going to my card on 2 Feb. 2 Feb: I receive an email saying that the charge could not go through, and I need to resubmit the payment. The link sent to me did not work properly, I could not submit the new payment...

Agoda / Villa Acacia - Misleading and false advertising

Reviewer97846 on 2016-01-26
We stayed for 2 nights 25/26 January 2016, based on Agoda reviews, these reviews and the hotels listing on the Agoda site are completely misleading. The first point is the location is listed as “City Centre” this is a long way from the truth, in fact the hotel is 3 km from the centre of...

Agoda Company / Cancellation

K Desrosiers on 2016-01-21
I booked with Agoda and decided to cancel. (Booking ID 84997383) They're website says FREE CANCELLATIONS! This is false advertising. There are no free cancellations. The hotel I booked is not safe. I called customer service for a full refund and I keep getting the run around. The Agoda...

Agoda Company Pte. Ltd / Online booking service

Manojkm on 2016-01-16
Dear Sir, With reference to my booking confirmation ID 85764506 at Agoda I hereby wish to share that the Hotel King Park Avenue, Agra details provided at Agoda are false. I had done an online booking with Hotel King Park Avenue, Agra for a day through your website-Agoda.com and did the...

Agoda / Double booking a hotel room

Michal Brown on 2016-01-15
On 15-1-2016 Agoda double booked us in a hotel in Sri Lanka, Nuwara Eliya, Villa Acacia, and we had no room because of their double booking. The whole town is fully booked! Their response to my email explaining the situation and requesting a refund of my money - $117 - was that I didn't...

Agoda.com / Bookings cancelled and not re-instated as promised.

Wan Rohana Ibrahim on 2016-01-06
I booked (book now pay later option) two rooms with Agoda at Naam Boutique Lodge Port Dickson for the 3.01.2016 till 6.01.2016. Agoda's email was sent on 31.12.2015, at 22.43; " With reference to your Booking ID 84081027 as detailed below: Hotel: Naam Boutique Lodge Room Type: Queen...

Agoda / Strange website

Duncan on 2016-01-04
I booked room and within few minutes received a message saying my booking was complete. The message also reflected the name of the hotel, room choice and dates booked. Several days later I decided to contact them just to make sure everything is fine with my reservation. And thank goodne...

Agoda Company Pte. Ltd / worst motel deals

Reviewer38690 on 2015-12-14
We booked into GOLDEN SHORES MOTELS in Gold coast on 12 - 14/12.We were given a room with white noise of more than 70deci. mind u a normal decibel of an air con shld b 20 to 30 max.can u imagine we r expected to sleep in the motel for 2 nights with such sound.we didn't stay but to move to...

Agoda / Worst booking ever

Huum on 2015-12-14
I booked a room using Agoda. But that was the worst booking experience ever. When I arrived, they told that there was no reservation made by me. They could not find my name and confirmation number. I immediately called Agoda service and asked about my reservation. The woman on the phone...

Agoda.com / Cancellations Policy - Refund

charlcampher on 2015-12-02
I have planned a Trip to Thailand Phuket in janaury 2016, as i have heard from friends and family Agoda.com is the best way to make a booking, had i known what I know today, I would never have made my booking though this company. I made a reservation at the bangkok Residence Hotel through...

Agoda / Hotel booking - false information

Reviewer52479 on 2015-11-22
Hi, We booked a hotel on Agoda and when we arrive on the island we discovered that there was no way to reach the hotel other than by private taxi boat for a rate that represented twice the price of our night at the hotel. When checking agoda's website, we found out that there was indeed no...

Agoda / Booking reservations for travel

Tritondiver93 on 2015-10-27
Agoda's alleged discounts seem allegedly and apparently to be false and to result in customers paying more than the hotel's own published rates. Specifically, I recently booked (number 79976598) a hotel in Olongapo, Philippines, through Agoda. Its website listed the hotel's normal room...

Agoda Company Pte. Ltd / Hotel in Ho Chi Minh City

Gauthier on 2015-10-26
Dear Customer Service, My girlfriend and I booked a room for 2 nights at Bich Duyen hotel in HCMC from October 23rd to 25th (booking id 79238790) In the middle of the first night, we had to leave our room urgently as we found out there were bed bugs in our room and my girlfriend had been...

Agoda Company Pte. Ltd / Hotel Ho Chi Minh

Gauthier on 2015-10-26
Dear Customer Service, I booked a room at Bich Duyen hotel in Ho Chi Minh city for 2 nights (my booking id is 79238790). My girlfriend and I had to leave the hotel urgently during the middle of the first night (October 23rd) as we found out that the bed was infected with bedbugs and my...

Agoda / Apartment Booking system - misrepresentation

Reviewer93246 on 2015-10-18
My 18 year old daughter, a student, booked through AGODA for herself and a friend to stay at Monument Apartments in London for one night at a cost of £120.00 (a great deal of money for them to find). She completed the booking form on line completing the boxes requesting adult or children...

Agoda / Reservation

Olfat Ashour on 2015-10-13
I booked with Agoda.com and after I submitted my card I found out that I have placed the wrong one and I sent them email to tell them that I have an issue with my card and they sent me a new link ... I tried to submit the new card number few hours later but I was shocked that my booking...

Agoda / Payment taken but no confirmation was sent

Michelle Orille-Pineda on 2015-09-17
I have booked a reservation at Agoda since July 15, 2015 but I did not receive any confirmation email or they did not contact me even I have been repeatedly told them that I need the confirmation. I proceeded to Surfer's Home in Boracay Sept. 15-18, 2015. My Union bank visa wa...

Agoda Company Pte. Ltd / Reservation

Rishi Mandavia on 2015-09-06
I have booked Hill N You ( Mount Abu) from Agoda with Booking ID No- 76173128, we went there 4th sept, I reconfirmed it twice with Hotel if there is any issue because i was going there on vacation with my 4 month old baby for first time so i wanted to make sure there ain't any problem and...

Agoda / Paid $354.41 so we were there on the 18th. I would appreciate it if you rectify your mistake.

Reviewer81854 on 2015-08-24
On the 21st 07 / 2014 you took out $117. 41 and that is not right because on the 29 / 12 / 2015 you took out @354. 41 for staying at the heathrow hotel bath road middlisex for the 18th 19th and 20th of july 2015 i would appreciate it if you rectify this. Trusting i will have your co - operation. Mrs jean sanders 31 curtin way greenfields wa.

Agoda / refund

ray0 on 2015-08-18
hi sir/madam, i may need some help from customer service. i have booked the vivatel on 30 of july through agoda.com. but that is some error on system on it, the error was the date of booking. i did the cancellation after that quickly. i received the cancellation from agoda customer service...

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