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Agoda Customer Care Service

Agoda Company Pte. Ltd.

999/9 Rama I Road, The Offices at Central World, 27th Floor, Patumwan
Thailand - 10330

Customer Support Phone Numbers

+44 20 3027 7900 25 21
Work days:
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Agoda Complaints & Reviews

Agoda / Hidden fees at hotels booked with agoda!!

Sarah Yong Chieh Lu on 2016-04-12
I've fully paid my booking with your agoda before I set off to my trip in New York. And lo behold when I found out that we had to top up another additional mandatory US$15++ for every night we stayed here when we checked in at Raddisson at New York. That adds up to US$68 ++ on top of that...

Agoda / Such a FRAUD company

kavithad on 2016-03-31
we booked hotel at trichy in Hotel Ramya's in william road, but while check out we were charged more than wt was approved through agoda.com. we were given booking confirmation number for the hotel booking. my booking id is : 91425790. this is such a cheat and a company better can shut...

Agoda / Hotel booking 87085236- President Solitaire

Gregory James Evans on 2016-03-07
On Wednesday 10th Feb after a long transport flight from Australia an d having booked with Agoda for the first time when i arrived at the President Solitaire Hotel the young lady on reception told me that there was no room available .When i produced the Hotel Voucher she said that there...

Agoda / Don't use debit card with Agoda!

Larrydh on 2016-03-02
I was double charged on debit card for booking 88349108 by Agoda. I contacted Cust service with copy of bank account clearly showing a double charge on same day. Cust service replied they could not find double charge on their record. They demanded the authorization # for each charge. Thi...

Agoda / False advertising

Reviewer42572 on 2016-02-17
I booked the Grand Copthorne Hotel in Singapore for a 3 night stay from Feb 5th. Advertised as a 5 star hotel but there is NO WAY it is a 5 star hotel. There is mould around the very dated bath suite and on the very old SHOWER CURTAIN! I have pics if you want to see them, but take my word...

Agoda / False advertising

Reviewer58760 on 2016-02-10
I booked a room to stay at through their website, and it was completely misleading and the images and description provided was absolutely false advertising. There was nothing but issues with this resort, and Agoda should be held responsible for the way they represent this resort. Everyone...

Agoda / Cancelled reservation on me without chance to correct

Reviewer19179 on 2016-02-02
January: I reserved a hotel for three days for 7-10 Feb, with the charge going to my card on 2 Feb. 2 Feb: I receive an email saying that the charge could not go through, and I need to resubmit the payment. The link sent to me did not work properly, I could not submit the new payment...

Agoda / Villa Acacia - Misleading and false advertising

Reviewer97846 on 2016-01-26
We stayed for 2 nights 25/26 January 2016, based on Agoda reviews, these reviews and the hotels listing on the Agoda site are completely misleading. The first point is the location is listed as “City Centre” this is a long way from the truth, in fact the hotel is 3 km from the centre of the...

Agoda Company / Cancellation

K Desrosiers on 2016-01-21
I booked with Agoda and decided to cancel. (Booking ID 84997383) They're website says FREE CANCELLATIONS! This is false advertising. There are no free cancellations. The hotel I booked is not safe. I called customer service for a full refund and I keep getting the run around. The Agoda...

Agoda Company Pte. Ltd / Online booking service

Manojkm on 2016-01-16
Dear Sir, With reference to my booking confirmation ID 85764506 at Agoda I hereby wish to share that the Hotel King Park Avenue, Agra details provided at Agoda are false. I had done an online booking with Hotel King Park Avenue, Agra for a day through your website-Agoda.com and did the...

Agoda / Double booking a hotel room

Michal Brown on 2016-01-15
On 15-1-2016 Agoda double booked us in a hotel in Sri Lanka, Nuwara Eliya, Villa Acacia, and we had no room because of their double booking. The whole town is fully booked! Their response to my email explaining the situation and requesting a refund of my money - $117 - was that I didn't...

Agoda.com / Bookings cancelled and not re-instated as promised.

Wan Rohana Ibrahim on 2016-01-06
I booked (book now pay later option) two rooms with Agoda at Naam Boutique Lodge Port Dickson for the 3.01.2016 till 6.01.2016. Agoda's email was sent on 31.12.2015, at 22.43; " With reference to your Booking ID 84081027 as detailed below: Hotel: Naam Boutique Lodge Room Type: Queen...

Agoda / Strange website

Duncan on 2016-01-04
I booked room and within few minutes received a message saying my booking was complete. The message also reflected the name of the hotel, room choice and dates booked. Several days later I decided to contact them just to make sure everything is fine with my reservation. And thank goodne...

Agoda Company Pte. Ltd / worst motel deals

Reviewer38690 on 2015-12-14
We booked into GOLDEN SHORES MOTELS in Gold coast on 12 - 14/12.We were given a room with white noise of more than 70deci. mind u a normal decibel of an air con shld b 20 to 30 max.can u imagine we r expected to sleep in the motel for 2 nights with such sound.we didn't stay but to move to...

Agoda / Worst booking ever

Huum on 2015-12-14
I booked a room using Agoda. But that was the worst booking experience ever. When I arrived, they told that there was no reservation made by me. They could not find my name and confirmation number. I immediately called Agoda service and asked about my reservation. The woman on the phone...

Agoda.com / Cancellations Policy - Refund

charlcampher on 2015-12-02
I have planned a Trip to Thailand Phuket in janaury 2016, as i have heard from friends and family Agoda.com is the best way to make a booking, had i known what I know today, I would never have made my booking though this company. I made a reservation at the bangkok Residence Hotel through...

Agoda / Hotel booking - false information

Reviewer52479 on 2015-11-22
Hi, We booked a hotel on Agoda and when we arrive on the island we discovered that there was no way to reach the hotel other than by private taxi boat for a rate that represented twice the price of our night at the hotel. When checking agoda's website, we found out that there was indeed no...

Agoda / Booking reservations for travel

Tritondiver93 on 2015-10-27
Agoda's alleged discounts seem allegedly and apparently to be false and to result in customers paying more than the hotel's own published rates. Specifically, I recently booked (number 79976598) a hotel in Olongapo, Philippines, through Agoda. Its website listed the hotel's normal room...

Agoda Company Pte. Ltd / Hotel in Ho Chi Minh City

Gauthier on 2015-10-26
Dear Customer Service, My girlfriend and I booked a room for 2 nights at Bich Duyen hotel in HCMC from October 23rd to 25th (booking id 79238790) In the middle of the first night, we had to leave our room urgently as we found out there were bed bugs in our room and my girlfriend had been...

Agoda Company Pte. Ltd / Hotel Ho Chi Minh

Gauthier on 2015-10-26
Dear Customer Service, I booked a room at Bich Duyen hotel in Ho Chi Minh city for 2 nights (my booking id is 79238790). My girlfriend and I had to leave the hotel urgently during the middle of the first night (October 23rd) as we found out that the bed was infected with bedbugs and my...

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