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Agoda Customer Care Service

Agoda Company Pte. Ltd.

20 Cecil Street, #1401 GSH Plaza Singapore
Singapore - 049705

Customer Support Phone Numbers

+44 203 027 7900(Customer Service) 4 8
+65 6438 8887(Singapore) 3 4
Work days:
Key Executives

Mr. Robert Rosenstein
Chief Executive Officer

Mr. John Wroughton Brown
Chief Operating Officer

Mr. Wilfred Fan
Managing Director of North Asia
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Agoda Complaints & Reviews

Agoda.com / False advertisement #107380463

Lozza91 on Oct 4, 2016
False advertisement. My booking id #107380463 Booked an apartment in new york, paid the full amount of over $2400aud worth upfront (Via credit card) On the day of check in, i arrived at the address as per confirmation booking and same address on their website as well. The apartment number i...

Agoda.com / Fraudulent hotel booking with id - 106599310

ANKUR AGARWAL on Sep 27, 2016
Hi, This is Ankur Agarwal. Booking Id - 106599310. I have a serious issue with the way AGODA operates the hotel booking case. I was checking the prices for a goa package for 2 adults for 3N/4D between 7th Jan 2017 until 10th Jan 2017 online with various hotel sites and finalized the...

Agoda Company Pte. Ltd / Booking a villa in Protaras Cyprus Vila La Vita and not Vila Anna.

KostasFlou on Aug 27, 2016
My first and last experience with them. The worst site ever!!! I booked a villa in protaras cyprus (Booking id 103525844) from their site looking specific photos and when i send an email to confirm my reservation about the specific villa the told me that i have booked an another!!! They tried...

Agoda / Hotel booking

jincy pappy on Aug 26, 2016
I booked a hotel in Ravis, Kollam, India for 3 days stay with booking ID-103889986 on 19th August .When I started booking on the website, initially there was included breakfast and cancellation policy-allowing us to cancel the booking before 3 days. But I have received confirmation without...

Agoda / Cancelled our rooms booking on account of no show while we were still staying in the hotel.

Rakesh Naithani on Aug 18, 2016
Booking ID 102317477. Through Agoda.com we booked two rooms for two nights from 13th August to 15th August, 2016, in Grand Living Place, Bangkok. As per schedule we checked in Rooms No.809 n 811 on 13th afternoon. Around 1.30 AM on 14th August, while we were in our deep sleep, on the...

Agoda / Service

michelle saavedra on Aug 8, 2016
As per the website of agoda i have a cancelled booking no.102678861 dated aug.6, 2016 but i only encoded my booking and card number once on booking number 102678811 on the same date aug.6, 2016. When i inquire my statement of account it seems that agoda charge my account on both booking...

Agoda Company Pte. Ltd. / Agoda Customer Care Service - bangkok office.

Ben Zukrel on Jul 31, 2016
I just called (July 31, 2016 19:14) Bangkok office regard my booking. After spending 40 minutes waiting to speak to an agent, a guy name Jonathan was very unhelpful and rude so I asked to speak to another available agent but he refuse to transfer the line and said that I should call again if I...

Hotel The Coast / Agoda / Hotel and agoda service

Fasri Syafi on Jun 28, 2016
When I tried to book Hotel The Coast on 27 June while logged in, I had to log in again. However the login failed and my account wad locked. I completed the form manually and was given the understanding that booking was successful and an email from Agoda confirmed that but also mentioned...

Agoda / Booking confirmation not honoured and poor customer service

Yurai on Jun 14, 2016
Dear Agoda, I am writing in because I am deeply disappointed with your service and your platform. I had confirmed my booking at Bond Street Station Serviced Apartment with your company and had even asked Agoda to help me to confirm the check in time of 2pm. However, when I got to the...

Agoda / Bad Experience : Poor Follow-up Skills inevitably cause tons of inconveniences

Ace Lim on May 29, 2016
This is not the first time that I have booked hotels through "Agoda". I have considered shifting my preferences elsewhere after this bad experience. As a service provider, you should know that "a small leak will sink a great ship". This bad experience happened to be on 29th May 2016...

Agoda / Hidden fees at hotels booked with agoda!!

Sarah Yong Chieh Lu on Apr 12, 2016
I've fully paid my booking with your agoda before I set off to my trip in New York. And lo behold when I found out that we had to top up another additional mandatory US$15++ for every night we stayed here when we checked in at Raddisson at New York. That adds up to US$68 ++ on top of that...

Agoda / Such a FRAUD company

kavithad on Mar 31, 2016
we booked hotel at trichy in Hotel Ramya's in william road, but while check out we were charged more than wt was approved through agoda.com. we were given booking confirmation number for the hotel booking. my booking id is : 91425790. this is such a cheat and a company better can shut...

Agoda / Hotel booking 87085236- President Solitaire

Gregory James Evans on Mar 7, 2016
On Wednesday 10th Feb after a long transport flight from Australia an d having booked with Agoda for the first time when i arrived at the President Solitaire Hotel the young lady on reception told me that there was no room available .When i produced the Hotel Voucher she said that there...

Agoda / Don't use debit card with Agoda!!

Larrydh on Mar 2, 2016
I was double charged on debit card for booking 88349108 by Agoda. I contacted Cust service with copy of bank account clearly showing a double charge on same day. Cust service replied they could not find double charge on their record. They demanded the authorization # for each charge. Thi...

Agoda / False advertising

Reviewer42572 on Feb 17, 2016
I booked the Grand Copthorne Hotel in Singapore for a 3 night stay from Feb 5th. Advertised as a 5 star hotel but there is NO WAY it is a 5 star hotel. There is mould around the very dated bath suite and on the very old SHOWER CURTAIN! I have pics if you want to see them, but take my word...

Agoda / False advertising

Reviewer58760 on Feb 10, 2016
I booked a room to stay at through their website, and it was completely misleading and the images and description provided was absolutely false advertising. There was nothing but issues with this resort, and Agoda should be held responsible for the way they represent this resort. Everyone...

Agoda / Cancelled reservation on me without chance to correct

Reviewer19179 on Feb 2, 2016
January: I reserved a hotel for three days for 7-10 Feb, with the charge going to my card on 2 Feb. 2 Feb: I receive an email saying that the charge could not go through, and I need to resubmit the payment. The link sent to me did not work properly, I could not submit the new payment...

Agoda / Villa acacia - misleading and false advertising

Reviewer97846 on Jan 26, 2016
We stayed for 2 nights 25/26 January 2016, based on Agoda reviews, these reviews and the hotels listing on the Agoda site are completely misleading. The first point is the location is listed as “City Centre” this is a long way from the truth, in fact the hotel is 3 km from the centre of the...

Agoda Company / Cancellation

K Desrosiers on Jan 21, 2016
I booked with Agoda and decided to cancel. (Booking ID 84997383) They're website says FREE CANCELLATIONS! This is false advertising. There are no free cancellations. The hotel I booked is not safe. I called customer service for a full refund and I keep getting the run around. The Agoda...

Agoda Company Pte. Ltd / Online booking service

Manojkm on Jan 16, 2016
Dear Sir, With reference to my booking confirmation ID 85764506 at Agoda I hereby wish to share that the Hotel King Park Avenue, Agra details provided at Agoda are false. I had done an online booking with Hotel King Park Avenue, Agra for a day through your website-Agoda.com and did the...

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