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Agoda Customer Care Service

Agoda Company Pte. Ltd.

999/9 Rama I Road, The Offices at Central World, 27th Floor, Patumwan
Thailand - 10330

Customer Support Phone Numbers

+44 20 3027 7900 28 23
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Agoda Complaints & Reviews

Agoda / Booking confirmation not honoured and poor customer service

Yurai on Jun 14, 2016
Dear Agoda, I am writing in because I am deeply disappointed with your service and your platform. I had confirmed my booking at Bond Street Station Serviced Apartment with your company and had even asked Agoda to help me to confirm the check in time of 2pm. However, when I got to the...

Agoda / Bad Experience : Poor Follow-up Skills inevitably cause tons of inconveniences

Ace Lim on May 29, 2016
This is not the first time that I have booked hotels through "Agoda". I have considered shifting my preferences elsewhere after this bad experience. As a service provider, you should know that "a small leak will sink a great ship". This bad experience happened to be on 29th May 2016...

Agoda / Hidden fees at hotels booked with agoda!!

Sarah Yong Chieh Lu on Apr 12, 2016
I've fully paid my booking with your agoda before I set off to my trip in New York. And lo behold when I found out that we had to top up another additional mandatory US$15++ for every night we stayed here when we checked in at Raddisson at New York. That adds up to US$68 ++ on top of that...

Agoda / Such a FRAUD company

kavithad on Mar 31, 2016
we booked hotel at trichy in Hotel Ramya's in william road, but while check out we were charged more than wt was approved through agoda.com. we were given booking confirmation number for the hotel booking. my booking id is : 91425790. this is such a cheat and a company better can shut...

Agoda / Hotel booking 87085236- President Solitaire

Gregory James Evans on Mar 7, 2016
On Wednesday 10th Feb after a long transport flight from Australia an d having booked with Agoda for the first time when i arrived at the President Solitaire Hotel the young lady on reception told me that there was no room available .When i produced the Hotel Voucher she said that there...

Agoda / Don't use debit card with Agoda!

Larrydh on Mar 2, 2016
I was double charged on debit card for booking 88349108 by Agoda. I contacted Cust service with copy of bank account clearly showing a double charge on same day. Cust service replied they could not find double charge on their record. They demanded the authorization # for each charge. Thi...

Agoda / False advertising

Reviewer42572 on Feb 17, 2016
I booked the Grand Copthorne Hotel in Singapore for a 3 night stay from Feb 5th. Advertised as a 5 star hotel but there is NO WAY it is a 5 star hotel. There is mould around the very dated bath suite and on the very old SHOWER CURTAIN! I have pics if you want to see them, but take my word...

Agoda / False advertising

Reviewer58760 on Feb 10, 2016
I booked a room to stay at through their website, and it was completely misleading and the images and description provided was absolutely false advertising. There was nothing but issues with this resort, and Agoda should be held responsible for the way they represent this resort. Everyone...

Agoda / Cancelled reservation on me without chance to correct

Reviewer19179 on Feb 2, 2016
January: I reserved a hotel for three days for 7-10 Feb, with the charge going to my card on 2 Feb. 2 Feb: I receive an email saying that the charge could not go through, and I need to resubmit the payment. The link sent to me did not work properly, I could not submit the new payment...

Agoda / Villa Acacia - Misleading and false advertising

Reviewer97846 on Jan 26, 2016
We stayed for 2 nights 25/26 January 2016, based on Agoda reviews, these reviews and the hotels listing on the Agoda site are completely misleading. The first point is the location is listed as “City Centre” this is a long way from the truth, in fact the hotel is 3 km from the centre of the...

Agoda Company / Cancellation

K Desrosiers on Jan 21, 2016
I booked with Agoda and decided to cancel. (Booking ID 84997383) They're website says FREE CANCELLATIONS! This is false advertising. There are no free cancellations. The hotel I booked is not safe. I called customer service for a full refund and I keep getting the run around. The Agoda...

Agoda Company Pte. Ltd / Online booking service

Manojkm on Jan 16, 2016
Dear Sir, With reference to my booking confirmation ID 85764506 at Agoda I hereby wish to share that the Hotel King Park Avenue, Agra details provided at Agoda are false. I had done an online booking with Hotel King Park Avenue, Agra for a day through your website-Agoda.com and did the...

Agoda / Double booking a hotel room

Michal Brown on Jan 15, 2016
On 15-1-2016 Agoda double booked us in a hotel in Sri Lanka, Nuwara Eliya, Villa Acacia, and we had no room because of their double booking. The whole town is fully booked! Their response to my email explaining the situation and requesting a refund of my money - $117 - was that I didn't...

Agoda.com / Bookings cancelled and not re-instated as promised.

Wan Rohana Ibrahim on Jan 6, 2016
I booked (book now pay later option) two rooms with Agoda at Naam Boutique Lodge Port Dickson for the 3.01.2016 till 6.01.2016. Agoda's email was sent on 31.12.2015, at 22.43; " With reference to your Booking ID 84081027 as detailed below: Hotel: Naam Boutique Lodge Room Type: Queen...

Agoda / Strange website

Duncan on Jan 4, 2016
I booked room and within few minutes received a message saying my booking was complete. The message also reflected the name of the hotel, room choice and dates booked. Several days later I decided to contact them just to make sure everything is fine with my reservation. And thank goodne...

Agoda Company Pte. Ltd / worst motel deals

Reviewer38690 on Dec 14, 2015
We booked into GOLDEN SHORES MOTELS in Gold coast on 12 - 14/12.We were given a room with white noise of more than 70deci. mind u a normal decibel of an air con shld b 20 to 30 max.can u imagine we r expected to sleep in the motel for 2 nights with such sound.we didn't stay but to move to...

Agoda / Worst booking ever

Huum on Dec 14, 2015
I booked a room using Agoda. But that was the worst booking experience ever. When I arrived, they told that there was no reservation made by me. They could not find my name and confirmation number. I immediately called Agoda service and asked about my reservation. The woman on the phone...

Agoda.com / Cancellations Policy - Refund

charlcampher on Dec 2, 2015
I have planned a Trip to Thailand Phuket in janaury 2016, as i have heard from friends and family Agoda.com is the best way to make a booking, had i known what I know today, I would never have made my booking though this company. I made a reservation at the bangkok Residence Hotel through...

Agoda / Hotel booking - false information

Reviewer52479 on Nov 22, 2015
Hi, We booked a hotel on Agoda and when we arrive on the island we discovered that there was no way to reach the hotel other than by private taxi boat for a rate that represented twice the price of our night at the hotel. When checking agoda's website, we found out that there was indeed no...

Agoda / Booking reservations for travel

Tritondiver93 on Oct 27, 2015
Agoda's alleged discounts seem allegedly and apparently to be false and to result in customers paying more than the hotel's own published rates. Specifically, I recently booked (number 79976598) a hotel in Olongapo, Philippines, through Agoda. Its website listed the hotel's normal room...

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