Activision
reviews and complaints

Dear Sir/Ma'am

In relation to the email sent at 15:55 on the 10/11/2022 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data". I have appealed this and then inform that my ban will not be overturned. I am deeply disgruntled by this as I have paid £84.99 for the game and has never run any type of cheating software on my PC or any PC for that matter.

Looking at my K/D ratio and my stats it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2.

I had constant performance and server connection issues with the game through Battle.net and on almost every crash I submitted a report and verified my game files in efforts to resolve this issue. I followed all the official guidance to update/install drivers and move copies of the game to my C drive but nothing seemed to work. On the night prior to my discovering my ban I was playing CoOp with a friend and could not progress beyond the first checkpoint before the game again crashed to the desktop.

From my research online, unless I'm mistaken, I've been led to believe that there has been a number of accounts falsely flagged in similar situations to myself. If this is not the case, I genuinely have no idea as to what software that I have installed that would have triggered the anticheat system.

I did address this in support requests and ban appeal through Activision support but have not had any response to this which I must say I have found disappointing.

I would like a review of this ban and an actual reason provided as to how this has come about because as it stands I am worried that I will not be able to play any further Activision titles which is one of the few ways I find myself able to unwind with my friends when I am away from work.

Game purchased on 18th October 2022 - Value £59.99 - Order no. [protected]

Upgraded to "Vault Edition" on 29th October 2022 - Value £25 - Order no.[protected]

Activision ID - TK 4727#8859393

Unanswered support request case no. [protected]

Any response would be greatly appriciated.

Many thanks in advance,

Alasdair

Dear Sir / Madam,

In relation to the email sent at 04:20 AM on the 27/10/2022 stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" (Activision ID Neidier#6820950) and that my ban will not be overturned is completely unfair for someone who has paid $69.99 for the game and has never run any type of cheating software on my PC or any PC for that matter.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Furthermore, now as I have no way to play either the multiplayer or the campaign, I am requesting a full refund for $69.99 as the Digital content I paid for is not fit for purpose on battle.net.

Kind Regards

Bought the game for 100€, played the game for a couple and then got permanently ban. Without doing anything. The appeal was instantly denied too like everyone thats having the same issue.i just use the normal software for the gaming gear i have. Logitech G Hub, JBL Engine, FxSound and all the software that Asus uses for the motherboard

Im using battle.net and no answear from blizzard also.

Call of duty account

[protected]@hotmail.com

ACTIVISION ID

VenoM#3935970

Dear Sir / Madam,

In relation to the email sent atx 8:20 PM on the 11/10/2022stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" (Activision ID JusHunnit#4554239) and that my ban will not be overturned is completely unfair for someone who has paid $69.99 for the game and has never run any type of cheating software on my PC or any PC for that matter.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Furthermore, now as I have no way to play either the multiplayer or the campaign, I am requesting a full refund for $69.99 as the Digital content I paid for is not fit for purpose on battle.net.

Kind Regards

In relation to the email sent at xx:xx on the 10/16/2022stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" (case number [protected]) and that my ban will not be overturned is completely unfair for someone who has paid for the game and has never run any type of cheating software on my PC or any PC for that matter.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2.

Additionally, as your software has had access to the kernel level of my computer, I am requesting access to the data and logs that show evidence of the unauthorized software that you claim was running on my computer. Furthermore, as your reply seems like a blanket automated reply, I wish to make an access request under Article 15 of the GDPR regulations for a copy of any information you keep about me, on computer or in manual form in relation to the above incident including the existence of automated decision-making, including profiling and meaningful information about how decisions are made, the significance and the consequences of processing.

To summarize I am requesting an investigation into the unauthorized software you claim was running on my computer along with the logs and personal data you have obtained from me. I will happily co-operate by allowing a security engineer access to my PC to investigate, either through physical drop off or through a remote session.

Furthermore, now as I have no way to play either the multiplayer or the Digital content I paid for is not fit for purpose.

Kind Regards

I've been desperately begging for help for days, for weeks... I opened the ban appeal but an automated response closed the door in my face, no one from activision is helping me and answering me.

I have been perma banned from your game mw 2 after spending $100, I have never used cheat or cheated, for 20 years on your games.

I've been asking for help for days, i'm desperate, i'm an italian streamer. They answered me yesterday that there was no hacking tampering,

But then who changed my id to "iceman"? I hope I get an answer from a competent operator who can help me,

I am innocent and I am perma banned after buying your game.

- my info below:

- my hacked id is luchetto_tv ツ # 7122181

- my new id: luchetto_tv ツ # 2787864

- email: [protected]@gmail.com

- someone has changed my id to iceman # 9352479

- yes, the system asked me to confirm my information.

- dear activision,

In relation to the email sent at 9:34 pm on 03/11/2022 stating that my account "has been permanently banned for unauthorized software use and game data manipulation" and that my ban will not be rescinded is completely unfair to someone who paid £84.99 for the game and never ran any kind of cheat software on my pc or any pc for that matter.

I simply enjoyed playing this game (for the brief few hours I was able to play it) because it brought back happy memories of playing the original modern warfare 2.

Also, because your software accessed the kernel level of my computer, I request access to the data and logs that show evidence of the unauthorized software you believe was running on my computer. In addition, because your response appears to be a general automated response, I would like to submit a gdpr article 15 access request for a copy of any information you maintain about me, whether on computer or in manual form in connection with the above incident, including the existence of automated decision making, including profiling, and meaningful information about how decisions are made, the meaning and consequences of processing.

To summarize, I request an investigation into the unauthorized software you believe was running on my computer along with the records and personal data you obtained from me. I will happily cooperate by allowing a security engineer to access my pc to investigate, either via physical drop off or via a remote session.

I purchased the latest COD game MW 2 and downloaded it via the Xbox store, when I tried to play it I got the error that I'm permanently banned from COD servers. I appealed the ban but received a message that the ban will not be removed. I have no idea why I would be banned as I've never used any cheating software and almost exclusively play the zombie games...who cheats at zombies? Would an actual person please look into this for me, I love the COD games and would very much like to continue playing.

Thank you

I’m not banned or anything of that nature I simply want to change the email associated with my Activision/Call Of Duty account and they make it impossible to do so. It needs to send a code to an email no longer in use which is the entire reason I want to change the email. It’s been several weeks without the slightest hint of response from support and I don’t know where else to turn

I got falsely banned in the beta by unknown reasons. My appeal was final by you guys and did not provide me enough information about what software is causing my ban. You hide behind this wall of privacy of not telling me the real issue, however it doesn't seem to be a privacy issue when scanning my computer down to the kernel.

Shame on you Activision! I've been a loyal costumer in the past and have not once broken your trust. Is this how you treat your costumers by ignoring this wave of false bans? Start addressing what matters.

Hi,

I got permanently banned yesterday for no reason at all i don' have any illegal software on my pc so i thought this was just wrong and it would get overturned by activision. I applied to get unbanned and in 2-3 hours activision replied saying that they won't overturn my ban since their was illegal software on my pc.

Please fix this since a lot of players got banned permanently for no reason.

I was banned for running RGB software on my computer. For those (working for Activision) that are unfamiliar with RGB software they are programs that integrate with RGB equipment. RGB usually indicates flashing lights and colors that can alternate between red green and blue.

It seems Activision is unaware what RGB software is, and as a result they falsely banned me for "manipulating game data" by having an RGB program running in the background while I played their game. Unfortunately for me my keyboard, mouse, headset, and desktop casing all utilize RGB lights, and interacts with my RGB software.

Unless I intend to replace all my RGB equipment with non RGB equipment, and uninstall my RGB programs, I will remained banned by Activision from their Modern Warfare 2 game.

Hello,

I pre ordered the game Call of Duty Modern Warfare II on steam. When the early access campaign came out I started playing. After a few hours, my game crashed and when I reopened the game I was banned.

I spent $70 on the game and was not able to actually play it. I was banned for no reason as I was not cheating, using exploits, or doing anything that would warrant a ban, let alone a permanent ban. This is robbery.

I appealed the ban but it was denied and I got what I can only assume is an automated message with no actual review.

My Activision ID is Tatsu#2924467

My email is [protected]@gmail.com

Hello,

I purchased Call of Duty: Modern Warfare II on 03/11/2022. I have played it maybe 3 or 4 times with friends within that period. I went to go and play it today and it says my account is permanently banned.

I have been using this account to play Warzone previously, Call of Duty Cold War, etc. So I am confused why I am banned on Modern Warfare II randomly, after looking up reasons for why it could happen, I do not have any cheats or software of that kind on my PC.

I don't want to be banned, as I spent £60 on the game and have not cheated, used exploits, or been rude to people in game.

My appeal got denied with what seems to be an automated message, I'm not really sure what else I can say as this situation hasn't happened to me before.

Battle.Net ID is Ballie#21567

Thank you,

Kind Regards,

George

No contact phone number to call into for help no email link to send in information for help. When support ticket is put in which I have put in 3 of them now to try and get my 2 step authentication removed since i do not have back up codes for i get a response not enough information cannot validate situation at the time your ticket has been closed the [censored] you mean closed it hasn't even been resolved you lazy fat [censored], money grubbing cheap [censored] Dev team that can't buy rights to [censored] so half your game gets removed at release. Fix your [censored].

my account is under review after being review 5 days ago. this is the 3rd time I've been shadow banned for no reason. I am confident the 3rd review will result in the same this. I'm being punished for being good at the game. simply put I've decided to follow thru with my past threats of filing a small claims case against you for unfair treatment emotional distress and for all my micro transactions. I'm unable to contact you to speed up the review process or find a reason for my account being reviewed in the first place. I'm tired of feeling like my account is being targeted and my ping being sabotaged

On May 17, 2022, I put in a ticket with Activision to be able to access my online account. I had enabled 2 Factor Authentication prior to me getting a new phone and at the time did not realize my authenticator codes would not transfer. I have gone through all of my emails, and I did not have any backup codes. I received an email for an Activision Support member asking for some of my information to be able to assist. I provided the information requested and that was the end of the story. It is now 6 months later, and I still am unable to have any access to my account.

So after taking a year long break from CoD, I decided to purchase the newest release, Moder Warfare 2 for XboxOne. After 3 and half hours of downloading and installing the game, I set up my display/audio settings and controller settings only to be met with the unrightful Caserma-Rhino permaban. Not even a single second of a match played. I don't even know what the menu looks like.

After doing some research I come to find out that THOUSANDS of customers are having this issue, and that you can file an appeal through your activision account. When I try to log in to my activision account (which I set up YEARS ago using the xbox tab under the log in boxes) I only get a "Sorry, theres been an unexpected error" page. I can find nothing to help me recover the email of my account.

I've sent multiple emails, as well as filed multiple tickets for assistance only to receive nothing in return. I've called their support number and all that does is tell you to go to the support website.

Today at 01:00 AM I played Call of Duty Modern Warfare 2 and it crashed.

The game itself crashes allot in the multiplayer with weird error codes.

I verified my Steam game files stated I needed to redownload 18 files and went to bed. When I woke up and wanted to play Call of Duty Modern Warfare 2 at 10:00 AM, I was banned with the message CASERMA RHINO.

I made a ban-appeal, but the automatic message/bot stated that there was 'Malicious software' or 'Game manipulation'. I never cheated or hacked in any game. I already played for 93 hours. Completed the campaign and got all the achievements in coop.

On twitter the Activison Support account just doesn't respond to messages.

I purchased Vault Editon for 100 Euro and got banned after 2 weeks without any valid reason. Apparently allot of people have the same ban. (A problem with Steam and verification)

See I took a multi month long break only for the first time I come back to play I see I'm banned so I try to get it appealed and I'm told it's final?! I'm sorry I'm a high-school drop out I don't have the slightest Clue how to manipulate data also what counts as unauthorized software? Cause I was playing on an Xbox also also I hadn't played In months so to ban me when I was inactive which means I couldn't of done what they claim its unfair and should be changed

This is ridiculous now, I've received a perma ban for no reason. When I tried to appeal it I got an automated message which everyone else with the same issue has gotten. Clearly Activision have just had a bot auto replying and not got anyone to actually check the issue. I played for an hour (and granted not well, only doing best with a 0.94 KD, yeah totally cheating...). This is outrageous treatment of someone who spent £60 on a game for only an hours worth of gameplay.