I think the attached letter to Acer explains in detail of my concerns, disappointment and frustration in dealing with a despicable company which really should be held to account for its shambolic customer service..surely the worst.
letter is as follows:
Sarita Banyard
Esplex Ltd
Unit M Eagle Road
Langage Business Park
Plympton
Plymouth
PL7 5JY
Dear Ms. Banyard
Without Prejudice
I am compelled to write to an official complain concerning my statutory rights over a laptop that I had purchased through PC World in 2004 for the sum of £800.00.
You certainly may be wondering as to the date of purchase and to the length of time this matter has dragged on…this has been a frustrating time for me, and farcical in your response to my query, bordering on negligence.
Briefly, I had purchased a laptop from PC world which was faulty from the outset. After many, many months of telephone calls, speaking to various staff members from the Technical Department and having my laptop couriered to and fro on 2 occasions, Acer admitted that the laptop was indeed faulty from the factory line… this after examination of the product itself. In the meantime I had also lost two days of lost wages due to the incompetence of City Link, your couriers not turning up on the days to pick up the laptop.
After I had threatened legal action, Acer agreed to replace my laptop for a new one, this in accordance with signing an agreement with Acer that I would not pursue an action and that I would waver the days lost out of work claim. I signed and returned the agreement and waited and waited and waited.
This item never arrived and I was forced to chase Acer once again, starting from scratch and forwarding a copy of the agreement letter etc., Acer, it appears, did not have much information regarding my case (more to the point they were making it difficult for me). . I managed to get a hold of Angela Foster & Melanie Knight who seemed at first kind enough to go through my details with me as it appeared that most of my details and calls records mysteriously disappeared.
To compound matters, and without my knowledge, the company couriered a 2nd hand model with lesser specs and from my guesstimate, a 3 year old model which must value at £200. I immediately emailed Angela for an explanation, only to be fobbed off with excuse after excuse and blank silences and what seemed like "cut and paste" responses from the company warranty which made neither sense nor relevance to my case whatsoever.
I feel comprehensively let down by the company, in the knowledge that for the £800, I have a 2nd hand item to show for it, an item which I cannot use even for its lower specs.
Under the sales good act Acer are duty bound by duty of care to provide and if, necessary, to replace the item for a like for like laptop and not 2nd hand item as you have done. This is merely accepting that after nearly two years of constant, and persistence resistance, you are merely stating to me that the £800 I had paid for my laptop was worth no more than £200. Furthermore, I can log many, many months of telephone calls and duplicitous actions of most of your staff concerning my case.
You reneged on the signed agreement and as a result, this after consulting the Office of Fair Trading and the Trading Standards, I will give you 7 days to either replace this 2nd item for a new laptop or return my original laptop (the 2nd item you have sent is a ramshackle item built of other parts)…failing these requests I will seek a county court judgement in which I shall enforce through the court that you pay for all legal costs and additional costs such as lost days from work.
Yours sincerely
Dipak
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Disposable. Spend your money on anything else. I've "lightly" used this aspire one D255E for 5 months and it does the craziest things I've ever seen. Along with freezing up very frequently it will change windows on it's own, shut down and re-boot. It shows me multiple windows all at the same time, very psychedelic. You can only use one window at a time or it will freeze up. The battery only last a couple hours at best. It gets very warm and only has a tiny cooling vent that makes me think it is trying to cook itself. I read about upgrading the RAM to get 30%faster boot-up time? Seriously? I paid over 300 for this? I get getter results from my calculater. I honestly couldn't recommend this to anyone for any specific use I can think of. They would just be disappointed. It didn't work too bad for the first 3 months and I keep the antivirus updated, don't toss it around like a frisbee; I take care of my stuff. Is there some kind of recall I am missing out on?
File a complaint with the Better Business Bureau, once my complaint was forwarded on ( about a week ), I was contacted by their corporate customer care from someone in Texas. She helped throughout the whole thing and it was the same lady that called back several times to check-up. I'll send you a message with her phone number.
Received a Notebook for Christmas 2009. It didn't work but since it was purchased more than 15 days earlier...it stated on it that Walmart would not accept it back and any service issues would need to be conducted through ACER. Sent it back, cost us $15.00. Received it back about 3 weeks later without the battery. Called them and they tried to SELL us one for $52.00. Finally got them to send one ours back free. When it arrived, we hooked it up to find that none of the keys along the left side of the keyboard were operational. Was told to send it back AGAIN. This time they paid shipping. They had it since 2/4/2010 today it was returned to us. Imagine our suprise when we turned it on and found some other families Names, Phone Number, Address, and children's photo's. We called the family who actually owns this computer and told them that we had their computer. We then called Acer to tell them and they refused to allow us a Supervisor to speak with. They said they would stop shipment of ours to it's destination and tonight we received a call from the other party saying they received ours. Very, very troubling situation. Seems to me that there is a breach of security with this.
We have received multiple charges on our Visa through our gmail account and we have not made all of these purchases. Please contact me at [protected] to discuss this issue. I will be contacting our bank as well regarding these charges.
Haha why are you shaking your laptop? Sometimes I wonder if everyone has evolved or if there are still some cavemen out there. And learn how to spell, "plz." Nonsense abbreviations are a terrible habit.
I hate acer worst company ever.My window was bad on my desktop right, I told this idiot I don't have the disk to repair windown, he told me don't worry we can help, well what happen is I spend $99.99 dollars on repair and they could not help me repair windown. They go buy the disk and we'll help u install it. I told'em I could find the cd I wouldn't need their service.well anyway don't buy acer or gateway bad customer service.
Ace has to be on the of idiots in the computer world. I had to send in my laptop for repair in TX. I received an email saying it was fixed and that I would be receiving another email telling me the tracking info. After calling them to tell them they were shipping it to the wrong address, I found out they don't send additional emails out giving you the tracking info. With all the verifying they do, you would think someone would have had enough sense to verify the address. If I had not of looked up the tracking # after talking with Acer, it would have been delivered to the wrong address in the wrong city. Between the non-verification and not honoring the emails their system spits out, I don't trust any computer company anywhere. From now on if the store I buy my computer is not the same place which will honor the warranty and work on the computer to fix it, I wll not buy the computer. Support in todays society is something of a joke and I don't trust anyone to try not to pull some shady tactics if I don't pay attention to what is going on with my products.
We bought an Acer notebook for our customer from Tarsus in Feb 2010 and found that the left mouse pad button was not working.
I phoned Tarsus to report the matter and was told not to return the unit to Tarsus but to take it to Acer. Tarsus told me that Acer would book it in as a DOA (Dead on Arrival) and credit the unit. So we purchased another notebook for our customer and booked the faulty notebook in at Acer.
Acer got back to us to inform us that they failed to find anything wrong with the unit, and that they would not issue a DOA on the product.
If the unit was not faulty, why would we have taken it to Acer in the first place and then purchased the exact same unit a few hours later? Also when the notebook was handed in at Acer, they would not give us the opportunity to show them what was wrong with this product.
I can only assume that when Acer received the notebook, they corrected the problem then turned around to tell us that they would not issue a DOA. Why should I now have to receive this notebook back from Acer when we are unlikely to make use of it?
I am yet again very disappointed with Acer.
my laptop is getting disconnect always when i am shaking or placing the laptop side.. i have warranty on acer. so plz suggest me how to complain ..
acer aspire 7720g
when it was still under warranty i sent it in for repairs after the screen lost image and became very pixel fuzzy, after a snag of them sending it back unfixed, i eventually got it back in working condition. now that my laptop is no longer under warranty the same thing has happened. i received a quote of R3000 (inc) to fix it. not wanting to spend that money if the problem keeps repeating, i called acer to find out if it was exactly the same as what happened before. this is where it blows my mind. they have no records of my laptop ever being sent in. they say i logged a call and then cancelled it. well it didn't magically fix itself. then the next guy i spoke to told me that maybe they didn't capture my info correctly, that means they screwed up my name and the laptop serial number. seems suspect to me. all i want is someone to explain to me what the hell happened and what did they fix. its a pity that their service is so bad, i have always recommended Acer laptops to my students every year, i defiantly will not be doing so next year if they dont even know what they're doing.
I just bought a monitor june 22 from ACER on line and it had the bright green defected pixel on it. Its annoying its bright and green u can see it clearly and Acer wont fix or refund my money back! its brand new, i bought it online! Are they distrubuting products that's unsatisfactory to the costumer and don't care as long as they get their money?
Bought computer Dec 27th, received Jan 4th and had bad memory chip. Sent new one, did not work. Sent another then had other issues, they sent a recovery disk. Installed that, it was in French. Called and had it sent back to shop for fixing, back after 12 days. Hooked back up, had for a day, hard drive crashed. Sent back for repair, got back after 12 days, had 2 days, hard drive crashed again. This is now April 4th, I have had issues since day one, asked for money back right away and they refused. Asked everytime I talked with someone ( 14 times called) and they refused. They received unit back according to their records April 17th. So far I do not have a computer yet. Everytime I call, they say they are waiting for a part. Have talked with supervisors but no one will help me. Lady called today from some office said computer cannot be fixed, they want to send me a refurbished computer with a 90 day warrenty. I purchased an extended warrenty when i bought the computer in December for an additional $69 and when I asked this woman if that would carry over to this refurbished unit she said not, it was null and void. So if i don't take this refurbished unit, I'm out my new computer, an extended warrenty and get very little for my frustration. I have not had a working computer a full week since I bought it. And i'm paying internet service every month and have not had a computer working or hooked up in my home since April 4th. I'm beyond frustrated and mad. This company will not help me and the company I bought it from, Newegg said they can do nothing either. Who can help me? I'm out over $600 and no one cares. They do not know what customer service is. This computer was a piece of junk from day one and I want my money back. I would never recommend an Acer to anyone. I do not want a computer from them, I want my money back.
For a start I did not get my cash back back, after compaining for one year.
I have had the notebook in for repaire three times now, I brought the notebook in November of last year, and have only used it for two months at the most. Very unhappy customer. When I got it back for the third time, now I have now sound on it, and have to pay $50.00 to get sound, I am so feed up with acer, I would not recomend it to anyone.
Mary Day
I bought a Acer computer from my local Wal-Mart on July 17, 2011 and I went to connect to internet and it would not let me . It just kept reconnecting and then connecting again, over and over. So I called Acer Tech Support, they were doing a few things. They was able to come into my computer and try and do something. Well they ran a scan from yogi.com. When it was complete my computer had 3 issues. They said it did not have anything to do with the hardware and that it was software issues. They then proceeded to tell me I would have to buy a plan for this at 169.99. Now the computer I just bought was $278 and I would have to pay another $170 to fix the computer. I do not think so. That's messed up. I told the tech guy that I did not have the money and he told me I needed to borrow the money off my friends or family. Now I should not have to do this, seeing as how it is a brand new computer right out of the box. I bought another Acer before this like a week before and it was the same computer. It also had the same issues. I think Acer needs to recall their computers. The Acer Aspire is what the computer is. The tech guy was rude and did not care about my issues. He only cared about the money and how I was going to get the money. Screw that ! Hope you understand my hostility. Because I should not have to put extra money into something I just bought not even 24 hours later. Plus the issue was occurring when I took it out of the package.
Respected sir, i have bought the new laptop of ACER. model no. aspire E1 531, dated 26 jan 2013. Sr no. NXM12SI018245075181601. Wi_Fi and bluetooth is not working since i bought. I complained about this to acer customer care dated 1 feb 2013. An engineer came and saw that laptop. He tried his level best to solve the problem.He installed all the drivers related this but all in vain. he concluded finally that "the mother board and related chipset has to be changed and for that i have to open your laptop's mother board and all related accessories"
I denied to do so. If i would have purchased the laptop which is defected, I could have bought a second hand . Why did i bought the new one.
Respected sir, i would like to request the concerned person/authorities that I want to replace my laptop against this.Please help me.
Ever since I bought thios Acer Es1-531-C1GF Aspire laptop, every driver has been outdated and the reader card is outdated. I WILL NEVER PURCHASE ANOTHER ACER PRODUCT AS LONG AS I LIVE.
Acer laptop was a piece of junk. Paid to send it back under warranty period. They repaired it punctually but 6 months later, same problem. I will not buy another one of those products.
[censored] you acer my [censored]ing touchpad broke down on 3 motherfucking laptops in only 3 [censored]ing gay months. I hope to [censored]ing god your scumbag brand will die and burn in hell you cheap [censored]. I bet you only make $50 a decade disgusting